Telephone
Problem Solution
Pairing the mobile device to the
MMI failed.
Make sure the requirements for connecting a cell phone have been
met > page 158, or
make sure you did not accidentally decline the PIN for establishing
a connection on your cell phone. If necessary, repeat the pairing
process > page 158.
After pairing, not all contacts or
no contacts have been loaded in-
to the MMI.
Avoid using special characters in names.
Avoid using contact groups on your mobile phone.
Check for prompts on your mobile device when connecting via
Bluetooth.
Certain telephone functions are
grayed out or not available.
The telephone functions depend on the mobile device service pro-
vider and the mobile device you are using.
Some telephone functions may
be switched off or not available,
even though the mobile device is
supported.
Check if the Bluetooth settings on your mobile phone are limited
or individual Bluetooth settings are deactivated. This may be the
case with business mobile phones.
The MESSAGES menu is not avail-
able.
Make sure your mobile device has an option to show messages op-
tion and that it is enabled.
Wireless mobile phone charging
is not working or is interrupted.
Check if wireless charging with the Audi phone box is switched on.
Check if your mobile device is Qi-capable.
Make sure your mobile device is positioned correctly in the Audi
phone box > page 160 and that there are no objects located be-
tween the phone box and the phone.
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