4N0012721BD
Audi smartphone interface
— You cannot connect any mobile devices via
Bluetooth when an Apple CarPlay connec-
tion is active.
— Usage of the Audi smartphone interface de-
pends on the availability of services through
third party providers.
Troubleshooting
Applies to: vehicles with Audi smartphone interface
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
— AUDI AG merely provides access to third
party services through the MMI and does
not assume any responsibility for the con-
tent of these services.
Problem Solution
Audi smartphone Check the battery charge level on your smartphone.
interface cannot be | Check the USB cable and use a different one if necessary.
opened.
cle is being operated.
Check if Android Auto or Apple CarPlay is available in the country where the vehi-
Android Auto: check if the Android Auto app is installed on your smartphone.
Connecting the Make sure that you are using the correct USB adapter and check if the USB
smartphone to the | adapter is connected correctly to your smartphone and the Audi music interface
MMI failed. => page 253.
Apple CarPlay: check if Apple CarPlay is activated on your iPhone.
vehicles.
Android Auto: check in the Android Auto app if Android Auto permits new
start your iPhone.
Wireless connection: open the settings for Bluetooth and CarPlay on your
iPhone. Remove your vehicle. Open the connection manager in the MMI
=> page 268. Delete your iPhone in the Telephone 1 and Audi smartphone inter-
face submenus. Repeat the connection process. Restart the MMI > page 20. Re-
The smartphone is
not automatically
detected. => page 253.
Make sure that you are using the correct USB adapter and check if the USB
adapter is connected correctly to your smartphone and the Audi music interface
Check if the requirements needed to connect a smartphone have been met.
265
4N0012721BD
Additional settings
Possible settings:
— Volume of announcements
— Welcome sound
ZA WARNING
Adjust the volume of the audio system so that
signals from outside the vehicle, such as po-
lice and fire sirens, can be heard easily at all
times.
Gi) Tips
The volume is automatically adjusted to a pre-
set level when the MMI is switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Bluetooth.
> Applies to: Rear Seat Remote: Select on the
home screen: SETTINGS > Connection > Blue-
tooth.
> Applies to Audi tablet: Select on the home
screen: SETTINGS > Bluetooth.
Bluetooth
Applies to: MMI: You can select a setting for visi-
bility of the MMI to other Bluetooth devices. To
connect a new Bluetooth device, the Visible set-
ting must be selected. If Invisible is selected, a
Bluetooth connection will only be possible with
paired devices. If Off is selected, no Bluetooth
device can be connected.
Applies to: Audi tablet: You can switch the Blue-
tooth function on or off.
Bluetooth audio player
Applies to: MMI: When this function is switched
on, the profile will load automatically when your
Bluetooth audio player is within range.
Bluetooth name
Applies to: MMI: The MMI’s Bluetooth name is
displayed and can be changed.
Applies to: Rear Seat Remote: The Bluetooth
name of the MMI will be displayed.
Rename device
Applies to: Audi tablet: The Audi tablet’s Blue-
tooth name is displayed and can be changed.
Displaying received files
Applies to: Audi tablet: You can view the files
that were sent to the Audi tablet via Bluetooth.
Software update
> Applies to: MMI: Select on the home screen:
SETTINGS > System maintenance > Software
update.
> If necessary, insert a storage medium with the
update data into the corresponding drive
=> page 261.
> Press Search for updates.
> Select the corresponding update.
> Press Next.
> Follow the system instructions.
Z\ WARNING
— Perform the installation only when the vehi-
cle is stationary. Otherwise, this increases
the risk of an accident
— If the installation fails, contact an author-
ized Audi dealer or authorized Audi Service
Facility immediately to have the malfunction
corrected.
@) Note
The connection costs for the software update
are included in the Audi connect pricing.
@ Tips
The length of the process depends on the size
of the update.
Factory settings
> Applies to: MMI: Select on the home screen:
SETTINGS > System maintenance > Restore
factory settings.
> Select the desired functions individually, or
> Select the option Select all.
> Press Apply. The settings will be reset. The key
user will remain stored. >
267
4N0012721BD
Checking and Filling
— Do not use any gasoline mixture whose
composition cannot be identified.
— Audi does not assume any responsibility for
damage to the fuel system or for perform-
ance problems caused by using gasoline
mixtures different from those specified.
This type of damage also does not fall under
the New Vehicle Limited Warranty or under
the emissions control system warranty.
— If you notice a higher fuel consumption or
poor handling or performance problems due
to such gasoline mixtures, we recommend
fueling with unblended gasoline.
Gasoline additives
An important issue for many automobile manu-
facturers is combustion residue in the engine
that results from the use of certain fuels.
Although types of gasoline differ depending on
the manufacturer, there are similarities. Certain
substances in the gasoline may cause deposits in
the engine. Additives in the gasoline that should
keep the engine and fuel system clean do not all
function equally.
Audi recommends using TOP TIER Detergent Gas-
oline. For additional information on TOP TIER De-
tergent Gasoline, visit www.toptiergas.com.
If you use incorrect fuels over a long period of
time, the maximum engine performance may be
impaired by combustion residue.
@) Note
— Damage or malfunctions caused by the use
of incorrect types of gasoline are not cov-
ered by the New Vehicle Limited Warranty.
— Only gasoline additives that have been ap-
proved by Audi may be used.
Refueling
Fueling procedure
Fig. 177 Right rear side of the vehicle: opening the fuel
filler door
B8V-0559
Fig. 178 Fuel filler door with attached fuel cap
The fuel filler door is unlocked or locked by the
central locking system.
>» Unlock the vehicle if necessary.
> Conventional drive system: Press on the left
side of the fuel filler door to open it > fig. 177.
> Plug-in hybrid drive: Pull the A) button in the
driver's door. The fuel filler door will open auto-
matically after venting is complete.
> Unscrew the tank cap counterclockwise.
> Place the cap from above on the open fuel filler
door > fig. 178.
>» Plug-in hybrid drive: note the information for
refueling at the end of this chapter.
> Insert the fuel pump nozzle all the way into the
fuel filler neck.
> Begin fueling. Once the fuel pump nozzle turns
off the first time, the fuel tank is full. Do not
continue fueling, or else the expansion space in
the tank will be filled with fuel.
> After the fuel pump has switched off, wait five
seconds before removing the nozzle toallow >
271
Checking and Filling
the rest of the fuel to finish dripping into the
fuel tank.
> Turn the fuel cap clockwise until it clicks into
place.
> Close the fuel filler door and then press on the
left side until it latches.
The correct fuel type for your vehicle can be
found ona label located on the inside of the fuel
filler door. For additional information on fuel, see
=> page 270.
For the tank capacity in your vehicle, refer to the
Technical Data > page 342.
To reduce the risk of fuel leaking out or vapors
escaping, make sure that the fuel tank is closed
correctly. Otherwise the Ey indicator light will
turn on.
If the central locking system malfunctions, there
is a fuel filler door emergency release
=> page 273.
Messages
Al Tank system: malfunction! Please contact
Service
There is a malfunction in the fuel tank system.
Drive to an authorized Audi dealer or authorized
Audi Service Facility immediately to have the
malfunction corrected.
Messages
Applies to: vehicles with plug-in hybrid drive
Ay Fuel filler door: malfunction! Unlock fuel
filler door manually. See owner's manual
There is a malfunction. You must manually un-
lock the fuel filler door > page 273.
Al Warning! Vehicle performance may be limit-
ed
The fuel tank is almost empty. You must antici-
pate a significant power loss. Refuel immediate-
ly.
Ay Fuel filler door open. Please press button
again to refuel
1) Depending on the engine and country
272
Fueling is possible for a little while after pressing
the fl} button. You must press the ff) button
again if the time limit is exceeded.
Z\ WARNING
Improper fueling procedures and improper
handling of fuel can lead to explosions, fires,
severe burns, and other injuries.
— Do not smoke. Keep away from open flames.
— The ignition must be switched off when re-
fueling.
— Mobile devices, radio devices, and other ra-
dio equipment should always be switched
off when refueling. Electromagnetic rays
could cause sparks and start a fire.
— If you do not insert the fuel pump nozzle all
the way into the filler tube, then fuel can
leak out. Spilled fuel can ignite and start a
fire.
— Never get into the vehicle when refueling. If
there is an exceptional situation where you
must enter the vehicle, close the door and
touch a metal surface before touching the
fuel pump nozzle again. This will reduce the
risk of electrostatic discharge that can cause
flying sparks. Sparks can start a fire when
refueling.
ZA\ WARNING
Transporting fuel containers inside the vehicle
is not recommended. Fuel could leak out of
the container and ignite, especially during an
accident. This can cause explosions, fires, and
injuries.
— If you must transport fuel in a fuel contain-
er, note the following:
— Always place the fuel container on the
ground before filling. Never fill the fuel
container with fuel while it is inside or on
the vehicle. Electrostatic discharge can oc-
cur while refueling and the fuel vapors
could ignite.
Checking and Filling
Coolant Freeze protec-
additive tion
Warm min. 40% min. -13 °F
regions max. 45% (-25 °C)
Cold min. 50% max. -40 °F
regions max. 55% (-40 °C)
@) Note
— Before winter weather begins, have an au-
thorized Audi dealer or authorized Audi
Service Facility check if the coolant additive
in your vehicle matches the percentage ap-
propriate for the climate. This is especially
important when driving in colder climates.
— If the appropriate coolant additive is not
available in an emergency, do not add any
other additive. You could damage the en-
gine. If this happens, only use water and re-
store the correct mixture ratio with the
specified coolant additive as soon as possi-
ble.
— Only refill with new coolant.
— Radiator sealant must not be mixed with
the coolant.
— Due to the risk of engine damage, the cool-
ing system should only be refilled by an au-
thorized Audi dealer or authorized Audi
Service Facility. An authorized Audi dealer or
authorized Audi Service Facility can also pro-
vide you with important information about
the recommended coolant additive.
Checking coolant
= % [RAZ-0540]
MIN
Fig. 185 Engine compartment - Coolant expansion tank:
@ cover with release button; @) markings
Follow the safety precautions > page 274, Gener-
al information.
282
Applies to: vehicles with plug-in hybrid drive Your
vehicle has two coolant expansion tanks that are
separate from each other > page 277, fig. 183.
One expansion tank for the combustion engine
and one tank for the high-voltage system. The
coolant expansion tank for the high-voltage sys-
tem is sealed and must not be opened > /\ and
of.
Checking the coolant level
> Park the vehicle on a level surface.
> Switch the ignition off.
> Open the hood > page 276.
> Check the coolant level in the coolant expan-
sion tank > page 277, fig. 183 using the outer
markings (2) > fig. 185. The coolant level must
be between the markings (2) when the engine is
cold. When the engine is warm it can be slight-
ly above the upper marking.
> If you add coolant to the coolant expansion
tank for the combustion engine, see
= page 281, Cooling system.
>» Plug-in hybrid drive: if coolant is missing from
the high-voltage system coolant expansion
tank, do not continue driving. Contact an au-
thorized Audi dealer or authorized Audi Service
Facility immediately > A\.
Adding coolant
Applies to: coolant expansion tank for combustion engine
When adding coolant to the combustion engine
expansion tank, please observe the following in-
structions.
Requirement: there must be a residual amount of
coolant in the expansion tank >@.
If you must add coolant, use a mixture of water
and coolant additive. Mixing the coolant additive
with distilled water is recommended.
> Allow the engine to cool.
> Place a large, thick towel on the coolant expan-
sion tank cap.
> Push the release button @ © fig. 185 on the
cap and carefully turn it to the left until you
feel resistance > /\.
> Push the release button again and remove the
cap completely.
4N0012721BD
Checking and Filling
Multiple batteries with different technologies
may be installed in your vehicle:
— Vehicle battery (for example, for starting the
engine, basic power supply) > page 285, 12
Volt vehicle battery or > page 286, Other bat-
tery types
— Auxiliary battery (for example, for recuperation
or optional equipment) > page 286, Other bat-
tery types
— Applies to: Plug-in hybrid drive: High-voltage
battery (for example, for electric driving)
= page 136, Introduction.
Not running the vehicle for long periods of
time
The battery will gradually drain if the vehicle
does not run for long periods of time. To ensure
that the vehicle can still be started, the electrical
equipment will be limited or switched off. Some
convenience functions, such as interior lighting
or power seat adjustment, may not be available
under certain circumstances. The convenience
functions will be available again when you start
the
engine.
Even when electrical equipment is switched off,
the equipment can still drain the battery if the
vehicle is not driven for Long periods of time.
Deep draining results in a chemical reaction that
destroys the inside of the battery. The battery
must be charged every month to prevent this
= page 286. Contact an authorized Audi dealer or
authorized Audi Service Facility for more infor-
mation.
Winter operation
Cold weather places an especially high load on
the 12 Volt vehicle battery. Have the battery
checked by an authorized Audi dealer or author-
ized Audi Service Facility before cold weather be-
gins.
authorized Audi dealer or authorized Audi
Service Facility.
— Never connect a charging cable or jump
start cable directly to the 12 Volt vehicle
battery. Only use the connections in the en-
gine compartment > page 286.
Z\ WARNING
California Proposition 65 Warning:
— Battery posts, terminals and related acces-
sories contain lead and lead compounds,
chemicals known to the State of California
to cause cancer and reproductive harms.
Wash hands after handling.
@) Note
— If the vehicle will be parked for long periods
of time, protect the battery against the cold
so that it will not be destroyed by “freezing”
=> page 286, Charging the 12 Volt vehicle
battery.
— There are electrical components under the
cargo floor behind a trim panel that warm
up during operation. To reduce the risk of
the components overheating, do not store
objects such as blankets under the cargo
floor. If the components overheat, they will
switch off temporarily. This will be indicated
by a message that will be displayed in the
instrument cluster until the temperature re-
turns to normal.
PAO A Ula wer Lasley,
Explanation of warnings:
Always wear eye protection.
ZA\ WARNING
— All work on the battery or electrical system
in your vehicle can result in injuries, chemi-
cal burns, accidents, or burns. Because of
this, all work must be performed only by an
Fire, sparks, open flame, and smoking are
forbidden.
Battery acid is highly corrosive. Always
wear protective gloves and eye protection.
A highly explosive mixture of gases can
form when charging batteries. >
285
Checking and Filling
Applies to: Audi tablet: Select on the home
screen: VEHICLE > Service intervals.
Resetting the indicator
An authorized Audi dealer or authorized Audi
Service Facility will reset the service interval dis-
play after performing service.
If you have changed the oil yourself, you must re-
set the oil change interval.
Applies to: MMI: To reset the display, select on
the home screen: VEHICLE > Settings & Service
> Service intervals.
@) Note
— Only reset the oil change indicator if the oil
was changed.
— Following the service intervals is critical to
maintaining the service life and value of
your vehicle, especially the engine. Even if
the mileage on the vehicle is low, do not ex-
ceed the time for the next service.
288
Wheels
Glossary of tire and loading
terminology
Accessory weight
means the combined weight (in
excess of those standard items
which may be replaced) of auto-
matic transmission, power steer-
ing, power brakes, power win-
dows, power seats, radio, and
heater, to the extent that these
items are available as factory-in-
stalled equipment (whether in-
stalled or not).
Aspect ratio
means the ratio of the height to
the width of the tire in percent.
Numbers of 55 or lower indicate a
low sidewall for improved steer-
ing response and better overall
handling on dry pavement.
Bead
means the part of the tire that is
made of steel wires, wrapped or
reinforced by ply cords and that is
shaped to fit the rim.
Bead separation
means a breakdown of the bond
between components in the bead.
292
Cord
means the strands forming the
plies in the tire.
Cold tire inflation pressure
means the tire pressure recom-
mended by the vehicle manufac-
turer for a tire of a designated
size that has not been driven for
more than a couple of miles (kilo-
meters) at low speeds in the three
hour period before the tire pres-
sure is measured or adjusted.
Curb weight
means the weight of a motor ve-
hicle with standard equipment in-
cluding the maximum capacity of
fuel, oil, and coolant, air condi-
tioning and additional weight of
optional equipment.
Extra load tire
means a tire designed to operate
at higher loads and at higher in-
flation pressures than the corre-
sponding standard tire. Extra load
tires may be identified as “XL”,
“xl”, “EXTRA LOAD”, or “RF” on
the sidewall.