2020 AUDI A7 Troubleshooting

4K8012721BC
Table of contents

Assist systems...................
Assist systems...................
General informationiie: « . cies. ene es
Surrounding area detection............
Switching the systems on and off.......
Driving information..............
Speed warning system..............-.
Camera-based traffic sign recognition...
Traffic light information..............
LEP SEUIME Pins 5 5 sarc % w esenwes 0 0 sxeene 4 6 cece
Night vision assist..............000..
Driver assistance.................
Cruise control system.............0--
EfTClenGyOSSISt saws « « cawe « x caw « « aaw
Adaptive cruise assist................
Distance warning.................0-5
Lane departure warning...............
Audi pressense « swiss se seca « seuve » srevese
Side assist... 0.0... cece eee ee eee
Exit WarKING sees 5 x meus 5 2 eee 5 oe eee es
Intersection assistant................
Emergency assist.............0..0...
Parking and maneuvering.......
TinErOGUGHION s & awames « a saswese « = smossen a w asians
Parking system plus..............0005
Rearview camera and peripheral cameras .
Rear cross=traffieassist. « cnc x nea s «x
Infotainment system............
Telephone)... « - cseswis ss eee oo eave 6 vee
Introduction................ 0.00 eee
Using the Audi phone box.............
Using the telephone..................
M@SSaQ@S ans = : eenu sy eRe ys aeeS so ees
SOttinG Sica sa aus oe seca + warems ¥ wee
Instrument cluster...............000.
Troubleshooting sass ss eee ss ees ss ees
PIC P-COM TE CG occ. 5 5 soseeee 6 5 serie oo eee
Generalinformation.................
Audi connect Infotainment............
Using a Wi-Fi hotspot................
Audi connect Infotainment services.....
Audi connect vehicle control services. ...
SOPGINGS sacs +o aeowens w evewens a x euswoe a» eemeoe 178
Troubleshooting..............2.ee eee 179
Errengenieycalls: « «ec i vais sean s 180
Overview... .. 02... eee eee eee 180
Emergency call «is. .cesess eesu es reese 180
Online roadside assistance............ 181
Navigation................0 eee eee 182
Opening navigation.................. 182
myAudi navigation................04. 182
Entering adestination................ 183
Stopping route guidance.............. 187
Ma picwsns s % suweave a & sumcous ¥ & semeaus wo canes a a ona 188
Personal route assistance............. 190
Alternative routes’. << ses << eee + + verre 190
Additional functions................. 191
Satellite map............... 02 eee 192
Map Update: « eves 2» exaw ¢ » eee cv cea 193
Traffic informationies « ¢ osc +o eee sv ewe 194
Options and settings...............0. 195
Troubleshooting «<< = neces s yews sp es 197
Radio... .... ieee 198
Opening the radio................... 198
Radio functions ses. s ease ss eeen es veo 199
Options and settings................. 203
Troubleshooting............+-eeee eee 204
PS weiicse os aviesse ss aoawous aw sues © oreniKe 205
General information................. 205
SD card reader's = esas < ¢ cows < eae s x Hee 205
DYD:diive « ssc: © 2 sence © o couwoe wo evenene © oe 205
Bluetooth audio player............... 206
Online Media : : eves se sees se eeen te oes 207
AmazoniAlex@ios: « cim «2 en se wns a 2 207
Multimedia connections.............. 208
Playing ti@dia:s ss swe: so agus 5 o eeu ss oe 209
Options and settings...............0. 213
Supported media and file formats...... 215
Troubleshooting ...........0eeceeneee 216

Table of contents


Audi smartphone interface...... uy
Setup... eee eee ee eee 217
TrOuUBLESHOOtING wees « & wees « 2 eos so eee 218
Additional settings.............. 219
System settingS.......0seeecceeveees 219
Connected devices ...... 0.0... 000 e eee 220
Legalinformation..................5 221
Maintenance and Care........... 223
Checking and Filling............. 223
Fuel... 2. cece eee eee eee eee 223
Refuelingjecs ss sees se ane + eeee § s peme 224
Emissions control system...........4. 227
Engine compartment................. 227
ERGINGOtls seus 2 x seme « ¥ neue =e oRBER Fae 230
Cooling:system . « sscses v < ssesens vo eevee so ave 234
Brake fluid... 2... eee eee eee 236
Electrical SySteMi wis ¢ scm ae mews eg ey 236
Battery: « & cess 6 6 ceva © 5 mews « wenn ¥ © oi 237
Windshield washer system...........- 239
Service interval display............... 240
Wheels ........ 0... eee 241
Wheels and Tires . . 241
Tire pressure monitoring system....... 258
Care and cleaning................ 261
General information................. 261
Car washess « siscica ea suasen a i wana # w auavars a a 261
Cleaning and care information......... 262
Taking your vehicle out of service....... 266
Troubleshooting................. 267
Emergency assistance........... 267
General information..............0.. 267
Equipment.........-...00 2. cece eee 267
Tire Mobility’ Kit « sc ss ces scans 8 ees 267
Replacing wheels................-00. 269
Space-saving spare tire............... 273
Jump starting.....................0. 273.
TOWING scsvss = ¢ wesos « § eeons & 2 Keres 4 = HES 275
Fuses and bulbs.................. 278
FUSES an + x css 5 © ames + © eRe = Beem He 278
BULDSisi0e svowave 4 6 oniuen a a stants a Hanon w 8 ave 281
Customer information........... 282
Data privacy..................000. 282
Image recording............seeeeeees 282
Datamemoniesy. « s sscams sv sume ov ene a 0s 282
Transmitted information.............. 283
Accessories and technical
CHANGES... 1... eee eee eee 286
Warranty......... 00-000. e eee eee 286
Audi Literature Shop..............00. 286
Driving in other countries............. 286
Maintenance, repairs, and technical
MOGIFIcAatIONS vase x x mem = x saw x 2 sue 286
Accessories and parts................ 288
Reporting Safety Defects.............. 288
Declaration of compliance for
telecommunications equipment and
electronic systems............---0000- 289
Technical data..................8. 291
Identification data................00. 291
Vehicle dataiscs: = s xews 2s eens sp oes ye 291
Index... 0.2... eee 293

4K8012721BC
Telephone

Switching the car phone or data module on > Press the [=] button.
Applies to: vehicles with car phone/data module
See > page 171.
Instrument cluster
Telephone
Applies to: vehicles with multifunction steering wheel and
telephone
In the instrument cluster display, you can control
the MMI functions with the multifunction steer-
Possible options:
— Call list: Requirement: the call list must con-
tain a phone number.
— Favorites: Requirement: favorites must be stor-
ed in the MMI.
— Switch telephones: Requirement: two cell
phones must be connected to the MMI.
— Back to call: Requirement: there must be a call
in progress.
ing wheel. Operating > page 13 and page 29,
Additional function buttons.
Requirement: the Telephone tab must be select-
ed in the instrument cluster.
Troubleshooting
Applies to: vehicles with telephone
(i) Tips
Depending on the selected function, it may be
necessary to use the MMI.
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.

Problem Solution

Pairing the mobile device to the
MMI failed.
Make sure the requirements for connecting a cell phone have been
met > page 161, or
make sure you did not accidentally decline the PIN for establishing
a connection on your cell phone. If necessary, repeat the pairing
process > page 161.

After pairing, not all contacts or
no contacts have been loaded in-
to the MMI.
Avoid using special characters in names.
Avoid using contact groups on your cell phone.
Check for prompts on your mobile device when connecting via
Bluetooth.

Certain telephone functions are
grayed out or not available.
The telephone functions depend on the mobile device service pro-
vider and the mobile device you are using.

Some telephone functions may
be switched off or not available,
even though the mobile device is
supported.
Check if the Bluetooth settings on your cell phone are limited or
individual Bluetooth settings are deactivated. This may be the
case with business cell phones.

Wireless cell phone charging is
not working or is interrupted.
Check if wireless charging with the Audi phone box is switched on.
Check if your mobile device is Qi-capable.
Check if your mobile device is positioned correctly in the Audi
phone box > page 163 and no other objects are between them.

The MESSAGES menu is not avail-

able.

Check if the Show messages option is on your mobile device and it
is enabled.

173

4K8012721BC
Audi connect

Wi-Fi hotspot settings
The Wi-Fi connection between the MMI and your
Wi-Fi device is encrypted. You can change the fol-
lowing information if needed.
— Access point (SSID): name of the Wi-Fi hot-
spot.
— Password: a random password was set at the
factory in the MMI. The password can be
changed. The encryption method requires a
password to be at least eight characters long.
Choose a secure password.
— Visible to others: you can switch the visibility
of the Wi-Fi hotspot on or off.

Always follow the information found in > AV
in General information on page 174.

Always follow the information found in >@ in
General information on page 174.
Troubleshooting
Applies to: vehicles with Audi connect Infotainment
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
Data plans!)
Applies to: vehicles with data plans
Requirement: you must have created a myAudi
account at my.audi.com. Your vehicle must be
registered in your myAudi account.
You can purchase data plans at my.audi.com.

Always follow the information found in > A\
in General information on page 174.

Always follow the information found in >@ in
General information on page 174.
If driving out of the country, applicable data
plans must be purchased.
Audi connect Infotainment serv-
ices: individual Audi connect Info-
not available.
Some Audi connect Infotainment services must be activated or
configured through your personal myAudi account before using
tainment services are grayed out or | them for the first time. You can find detailed information online
at my.audi.com.

Wi-Fi hotspot: it is not possible to
connect through Wi-Fi.

restart it.

Check if Wi-Fi is activated in the MMI > page 178.
Delete all existing Wi-Fi connections on your mobile device and


D_ Not available in every market.
179

4K8012721BC
Navigation

Your trips are recorded and destinations are sug-
gested by the MMI when this function is switched
on > page 190.
Trailer mode
Trailer mode is switched off at the factory.
When the function is switched on, the maximum
permitted speed for vehicles with trailers is in-
cluded during route guidance and the calculated
arrival time is adjusted accordingly. When the
function is switched on, the symbol @)
=> page 188, fig. 128 is displayed on the map.
Presentation mode
In presentation mode, the system simulates driv-
ing along the planned route without the vehicle
Troubleshooting
Applies to: vehicles with navigation system
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
actually moving. You can use Specify starting
point when you would like to calculate a route
starting
from a location other than the current
vehicle position, for example. Simulating route
guidance: start route guidance and press Presen-
tation mode.
@ Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 174.
@) Tips
You can adjust the volume of navigation
prompts during voice guidance using the
On/Off knob = page 20. Also see > page 219.

Problem Solution

Intelligent search: the desired
destination cannot be found.

essary.
The destination might not be entered in the navigation database.
Or: check the spelling of the term that was searched.
Check the current search area > page 183 and use another, if nec-

197

Radio

SiriusXM Tune Start
If you play a smart favorite when this function is
switched on, the song currently playing on the
channel will play from the beginning.
Managing SiriusXM alerts
See > page 203.
SiriusXM channel sorting
You can set how the channels are sorted in the
SiriusXM channel list:
— Channel number: the channels are sorted in as-
cending order according to their channel num-
ber.
— Channel name: the channels are listed in alpha-
betical order.
— First category, then channel number: the chan-
nels are sorted by their category and then by
their channel number.
— First category, then channel name: the chan-
nels are sorted by their category and then by
their channel names.
SiriusXM category filter
The stations shown in the station list can be fil-
tered by your personal preferences and by pro-
gram type. The program categories that you can
select depend on what is offered by your provid-
er. When the Unsubscribed channels function is
switched off, unsubscribed channels will be hid-
den.
SiriusXM subscription status
This option is available when your subscription is
about to expire or has already expired. The expi-
ration date for your license is displayed.
Troubleshooting
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
Call SiriusXM: the telephone number and radio
ID of your satellite radio provider are displayed.
To call your satellite radio provider using the
MMI, press Call SiriusXM.
Online additional data
Requirement: the MMI must be connected to the
Internet > page 174.
When the function is switched on, additional in-
formation (such as station logos, cover, artist,
track) will be loaded depending on the availabili-
ty from the different providers.
Preferred online radio data rate
You can set the data rate for online radio
=> page 201.
For optimal sound playback, press High. To re-
duce data usage, press Low.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 174.
@) Tips
Delays may occur when switching automati-
cally between normal frequency bands and
online radio.

Problem Solution

A station is no longer displayed in the sta-
tion list.
Store the station as a preset in advance. Access the pre-
sets using the presets list > page 200.

Online radio: no playback from online ra-
dio.

Check if a suitable data plan was purchased > page 179.

204

Media

may differ for audio files with variable bit
rate.
— Special characters (such as those in ID3 tag
information) may display differently or may
not always display, depending on the sys-
tem language.
Troubleshooting
— The manufacturer of the storage device can
provide information about its “USB Device
Subclass”.
— Some MTP player functions are not support-
ed, such as rating music tracks and video
playback.
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.

Problem Solution

Audi music interface/Bluetooth
audio player: the mobile device is
not supported.
Read the instructions in the chapter > page 208, Multimedia
connections/> page 206, Bluetooth audio player.

Audi music interface: the mobile
device is not recognized as a
source.
For many mobile phones or mobile devices, playback is not possi-
ble when the battery level is too low (less than 5% charge level).
The mobile device will only be recognized as a media source in
the MMI after connecting if the battery charge level is sufficient.

Audi music interface: malfunc-
tions during audio playback
through an iPod/iPhone.
The Bluetooth audio player function is switched on. Switch this
function off > page 220 when you are not using the Bluetooth
audio player.

Audi music interface: audio play-
back through the connected mo-
bile device is not possible.
Make sure the USB mode MTP is selected in the settings on your
mobile device.

Bluetooth audio player: interfer-
ence with track display and audio
playback.
Playback interference can occur when using the Bluetooth audio
player if a music player app from a third party provider is open.
AUDI AG recommends using the integrated media player on your
Bluetooth device (such as a smartphone).

Online media: connection failed
between the MMI and the myAudi
app.
To establish a connection to the MMI, the MMI connection switch
must be switched on in the myAudi app status screen.

Online media: no playback of on-
line media.
Check if a suitable data plan has been purchased.

Wi-Fi hotspot: your Wi-Fi device is
disconnected from the Wi-Fi hot-
spot.

Make sure the network optimization functions are switched off in
the Wi-Fi settings or in the network settings for your Wi-Fi de-
vice. For additional information, refer to the user guide for your
Wi-Fi device.

216

Audi smartphone interface

— You cannot connect any mobile devices via — AUDI AG merely provides access to third
Bluetooth when an Apple CarPlay connec- party services through the MMI and does
tion is active. not assume any responsibility for the con-
— Usage of the Audi smartphone interface de- tent of these services.
pends on the availability of services through
third party providers.
Troubleshooting
Applies to: vehicles with Audi smartphone interface
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.

Problem Solution

Audi smartphone
interface cannot be
opened.
Check the battery charge level on your smartphone.
Check the USB cable and use a different one if necessary.
Check if Android Auto or Apple CarPlay is available in the country where the vehi-
cle is being operated.

Android Auto: check if the Android Auto app is installed on your smartphone.

Connecting the
smartphone to the
MMI failed.
Make sure that you are using the correct USB adapter and check if the USB
adapter is connected correctly to your smartphone and the Audi music interface
=> page 208.

Apple CarPlay: check if Apple CarPlay is activated on your iPhone.

Android Auto: check in the Android Auto app if Android Auto permits new
vehicles.

Wireless connection: open the settings for Bluetooth and CarPlay on your
iPhone. Remove your vehicle. Open the connection manager in the MMI
= page 220. Delete your iPhone in the Telephone 1 and Audi smartphone inter-
face submenus. Repeat the connection process. Restart the MMI > page 20. Re-
start your iPhone.

The smartphone is
not automatically
detected.

Make sure that you are using the correct USB adapter and check if the USB
adapter
is connected correctly to your smartphone and the Audi music interface
=> page 208.
Check if the requirements needed to connect a smartphone have been met.

218