2020 AUDI A4 ESP

8W1012721BB
Care and cleaning

Care and cleaning
General information
Regular, proper care helps to maintain your vehi-
cle's value. It can also be a requirement when
submitting warranty claims for corrosion damage
and paint defects on the body.
The required cleaning and care products can be
obtained from an authorized Audi dealer or au-
thorized Service Facility. Read and follow the in-
structions for use on the packaging.

ZA WARNING
— Using cleaning and care products incorrectly
can be dangerous to your health.
— Always store cleaning and care products out
of reach of children to reduce the risk of poi-

soning.

@ For the sake of the environment
— Purchase environmentally-friendly cleaning
products if possible.
— Do not dispose of cleaning and care prod-
ucts with household trash.
Car washes
The longer that deposits such as insects, bird
droppings, tree sap or road salt remain on the ve-
hicle, the more the surface can be damaged. High
temperatures such as those caused by sunlight
increase the damaging effect.
Before washing, rinse off heavy deposits with
plenty of water.
Stubborn deposits such as bird droppings or tree
sap are best removed with plenty of water anda
microfiber cloth.
Also, wash the underside of your vehicle once
road salt stops being used for the season.
Pressure washers
When washing your vehicle with a pressure wash-
er, always follow the operating instructions pro-
vided with the pressure washer. This is especially
important in regard to the pressure and spraying
distance. Do not aim the spray directly at the
seals on the side windows, doors, lids or the sun-
roof* or at tires, rubber hoses, insulating materi-
al, sensors* or camera lenses*. Keep a distance of
at least 16 in (40 cm).
Do not remove snow and ice with a pressure
washer.
Never use cone nozzles or high pressure nozzles.
The water temperature must not be above 140 °F
(60 °C).
Automatic car wash
Spray off the vehicle before washing.
Make sure that the windows and roof* are closed
and the windshield wipers are off. Follow instruc-
tions from the car wash operator, especially if
there are accessories attached to your vehicle.
If possible, use car washes that do not have
brushes.
Washing by hand
Clean the vehicle starting from the top and work-
ing downward using a soft sponge or cleaning
brush. Use solvent-free cleaning products.
Washing vehicles with matte finish paint by
hand
To reduce the risk of damaging the paint when
washing, first remove dust and large particles
from your vehicle. Insects, grease spots, and fin-
gerprints are best removed with a special cleaner
for matte finish paint.
Apply the product using a microfiber cloth. To re-
duce the risk of damaging the paint surface, do
not use too much pressure.
Rinse the vehicle thoroughly with water. Then
clean using a neutral shampoo and a soft micro-
fiber cloth.
Rinse the vehicle thoroughly again and let it air
dry. Remove any water residue using a chamois.

ZA WARNING
—To reduce the risk of accidents, only wash
the vehicle when the ignition is off and fol-
low the instructions from the car wash oper-
ator.

247

8W1012721BB
Care and cleaning



Component Situation Solution
Exhaust tail pipes | Road salt Water, cleaning solution suitable for stainless steel, if nec-
essary
Decorative parts/ | Deposits Mild soap solution @), a cleaning solution suitable for stain-
Trim less steel, if necessary

Paint Paint damage Repair with touch-up paint

Spilled fuel Rinse with water immediately

Surface rust Rust remover, then treat with hard wax; for questions, con-
sult an authorized Audi dealer or authorized Audi Service
Facility.

Corrosion Have it removed by an authorized Audi dealer or author-
ized Audi Service Facility.

Water no longer
beads on the surface
of clean paint
Treat with hard wax (at least twice per year)

No shine even though
paint has been pro-
tected/paint looks
poor
Treat with suitable polish; then apply paint protectant if
the polish that was used does not contain any protectant

Deposits such as in-
sects, bird droppings,
tree sap, and road
salt
Dampen with water immediately and remove with a micro-
fiber cloth

Grease-based con-
taminants such as
cosmetics or sunblock
Remove immediately with a mild soap solution ® anda
soft cloth


Carbon compo- Deposits Clean the same way as painted components > page 247
nents
Decorative decals | Deposits Soft sponge with a mild soap solution?

a) Mild soap solution: maximum two tablespoons of
Interior cleaning
neutral soap in 1 quart (1 liter) of water


Component Situation Solution
Window glass Deposits Glass cleaner, then wipe dry
Decorative parts/ | Deposits Mild soap solution®
Trim
Plastic parts Deposits Damp cloth

Heavier deposits Mild soap solution ®), detergent-free plastic cleaning solu-
tion, if necessary


Displays/instru- | Deposits Soft cloth with LCD cleaner; dust in the lower area of the
ment cluster instrument cluster can be removed using a soft brush.
Controls Deposits Soft brush, then a soft cloth with a mild soap solution®
Safety belts Deposits Mild soap solution ), allow to dry before letting them re-

tract

249

Care and cleaning



Water-based deposits
such as coffee, tea,
blood, etc.
Component Situation Solution
Textiles, Deposits adhering to | Vacuum cleaner
Artificial leather, | the surface
Alcantara Absorbent cloth and mild soap solution®

Oil-based deposits
such as oil, make-up,
etc.
Apply a mild soap solution ®, blot away the dissolved oil or
dye, treat afterward with water, if necessary

Certain types of de-
posits such as ink,
nail polish, latex
paint, shoe polish,
etc;
Special stain remover, blot with absorbent material, treat
afterward with mild soap solution, if necessary»

Natural leather Fresh stains Cotton cloth with a mild soap solution®

Water-based deposits
such as coffee, tea,
blood, etc.
Fresh stains: absorbent cloth
Dried stains: stain remover suitable for leather

Oil-based deposits
such as oil, make-up,
etc.
Fresh stains: absorbent cloth and stain remover suitable
for leather
Dried stains: oil cleaning spray

Certain types of de-
posits such as ink,
nail polish, latex
paint, shoe polish,
etc.
Spot remover suitable for leather


nents

Care Regularly apply conditioning cream that protects from
light and penetrates into the material. Use special colored
conditioning cream, if necessary.
Carbon compo- Deposits Clean the same way as plastic components

a) Mild soap solution: maximum two tablespoons of neutral soap in 1 quart (1 liter) of water

ZX WARNING
— Never clean headlights or tail lights with a
dry cloth or sponge.

The windshield must not be treated with wa-
ter-repelling windshield coating agents. Un-
der unfavorable conditions, such as wetness,
darkness, and when the sun is low, these coat-
ings can cause increased glare, which increas-
es the risk of an accident. They can also cause
wiper blade chatter.

@) Note
— Headlights and tail lights
250
— Do not use any cleaning products that con-
tain alcohol, because they could cause
cracks to form.
— Wheels
— Never use any paint polish or other abra-
sive materials.
— Damage to the protective layer on the
rims, such as stone chips or scratches,
must be repaired immediately.
— Camera lenses

8W1012721BB
Emergency assistance

Emergency assistance
General information
> Park the vehicle as far as possible from moving
traffic in the event of a breakdown. In the event
of a flat tire, park the vehicle ona level surface.
If you are ona steep hill, be especially careful.
> Set the parking brake.
> Switch the emergency flashers on.
> Have the passengers exit the vehicle. They
should move to a safe place, for example be-
hind a guard rail.

Z\ WARNING
Follow the steps given above. This is for your
protection and the for the safety of others on
the road.

Equipment
Vehicle tool kit, tire
vehicle jack
Applies to: vehicles with the vehicle tool kit, tire mobility kit,
and vehicle jack
yi aYaLaL eae Tale|

Fig. 172 Luggage compartment: cargo floor cover
The vehicle tool kit, vehicle jack, tire mobility kit
and compressor are stored in the luggage com-
partment under the cargo floor cover.
» Applies to: sedan: To open the front compart-
ment, lift the cargo floor cover by the strap (@).
> Applies to: allroad: To open the front compart-
ment, pull the cargo floor cover by the plastic
handle @) slightly toward the rear. Lift the car-
go floor cover over the front compartment.
> To open the rear compartment, lift the cargo
floor cover by the plastic handle @).
» Applies to: sedan: Hook the plastic handle (2)
into the luggage compartment seal.
> To remove the cargo floor cover completely,
pull it toward the rear at the plastic handle @).
> Applies to: vehicles with spare tire: Turn the
handle counter-clockwise and remove the spare
tire.
> Applies to: sedan: Unhook the cargo floor cover
again
before closing the luggage compartment
lid.
Depending on vehicle equipment, the vehicle tool
kit, tire mobility kit, and compressor may be lo-
cated under another cover that is secured with a
handwheel.
Applies to: vehicles with vehicle jack in the stor-
age bag: The bag with the vehicle jack is secured
to the tie-downs in the luggage compartment
and must be secured to the tie-downs again after
using it.

ZX WARNING
Applies to: vehicles with vehicle jack in the storage bag
A vehicle jack that is unsecured, incorrectly se-
cured, or not secured in the luggage compart-
ment may slide out of place when braking,
turning,
or in an accident, which increases the
risk of injuries to vehicle passengers. To re-
duce the risk of an accident, never transport
the vehicle jack without securing it.
G) Tips
—Insome vehicles, the rear compartment
may not open.
— The vehicle jack in your vehicle is mainte-
nance-free.


Tire mobility kit
Applies to: vehicles with tire mobility kit
> Read and follow the important safety precau-
tions > page 253.
> Set the parking brake.
> Select the “P” position.
> Check if a repair with the tire mobility kit is pos-
sible > page 254.
253

8W1012721BB
Emergency assistance


— Normal summer or winter tires must not be
mounted on the compact spare wheel rim.

Collapsible spare tire
Applies to: vehicles with collapsible spare tire
The collapsible spare tire is intended for short-
term use only. Have the damaged tire checked
and replaced if necessary by an authorized Audi
dealer or authorized Audi Service Facility as soon
as possible.
There are some restrictions on the use of the col-
lapsible spare tire. The collapsible spare tire has
been designed specifically for your type of vehi-
cle. Do not replace it with the collapsible spare
tire from another type of vehicle.
The collapsible spare tire is located in the lug-
gage compartment under the cargo floor cover.
Requirement: the vehicle tool kit > page 253 and
the compressor must be laid out.
Removing
> Lift the cargo floor using the handle.
> Turn the handwheel counter-clockwise and re-
move it.
> Remove the collapsible spare tire.
You must inflate the collapsible spare tire before-
hand in order to use it.
Inflating
> Remove the valve cap from the collapsible
spare tire.
> Tighten the compressor hose on the collapsible
spare tire valve.
> Connect the compressor hose to a vehicle sock-
et and switch it on.
> Let the compressor run until the specified value
on the tire pressure sticker is reached
> page 237, fig. 171 > ©.
> Screw the valve cap back onto the valve.
Returning to storage
> To release air, turn the valve insert. See an au-
thorized Audi dealer or authorized Audi Service
Facility.
> Turn the valve insert back once the air has been
released.
> Wait several hours before placing the collapsi-
ble spare tire in the spare wheel well. Only then
will it fold down completely so that you can
store it securely.
> Then screw the valve cap back onto the valve.
> Secure the collapsible spare tire with the hand-
wheel.
> Fold the cargo floor cover back into place.
Snow chains
Using snow chains on the collapsible spare tire is
not permitted for technical reasons.
If you have to drive with snow chains and a front
tire fails, mount the collapsible spare tire in place
of a rear tire. Install the snow chains on the rear
tire that you removed, and install that in place of
the front tire that failed.

ZA\ WARNING
— Only use the collapsible spare tire in emer-
gencies and drive very carefully, especially if
it is more than six years old.
— The compressor and the hose can become
very hot during operation which increases
the risk of burn injuries.
— After installing a collapsible spare tire, the
tire pressure must be checked as quickly as
possible to reduce the risk of an accident.
— Do not drive faster than 50 mph (80 km/h)
with the collapsible spare tire. Driving faster
than that increases the risk of an accident.
—To reduce the risk of an accident, avoid hard
acceleration or braking and driving fast
around curves with the collapsible spare
tire.
— Never drive using more than one collapsible
spare tire, because this increases the risk of
an accident.
— Normal tires or winter tires must not be
mounted on the collapsible spare tire rim.
@) Note
The compressor must be switched off after six
minutes at the most to reduce the risk of
overheating. Let the compressor cool down
for several minutes before using it again.

259

Emergency assistance

the special considerations when towing, especial-
ly when using a towing cable.
Always make sure the traction force does not ex-
ceed the permitted level and there are no shock
loading conditions. There is always the risk of the
coupling becoming overloaded when driving off-
road.
For the most safety and security, drive with a tow
bar. You should use a towing cable only if a tow
bar is not available. Use a towing cable made of
synthetic elastic cable similar elastic material.

Z\ WARNING
— Towing highly increases the risk of an acci-
dent, for example from colliding with the
towing vehicle.
—To reduce the risk of an accident, do not al-
low anyone to remain inside the vehicle
when it is being transported by a tow truck
or a special transporter.
@) Note
— If normal towing is not possible, for exam-
ple if the transmission is faulty or if the
towing distance is greater than 30 miles
(50 km), then transport the vehicle on a
special carrier.
— If the vehicle is towed by a tow truck at the
axle that is not permitted, this can cause se-
vere damage to the transmission.
— The vehicle must not be tow started for
technical reasons.
@ Tips
— If the power supply is interrupted, then it
will not be possible to move the selector
lever out of the "P" position. The parking
lock must be released using the emergency
release before towing the vehicle
=> page 97.
— Follow the local legal regulations for tow-
ing.
Read and follow the important information under
=> page 261.


262
Preparations
> Only secure the towing cable or tow bar at the
designated towing loop > page 262.
> Make sure the towing cable is not twisted. Oth-
erwise it could disconnect from the towing loop
while towing.
> Switch the emergency flashers on in both
vehicles > page 50. However, do not do this if it
prohibited by law.
Towing vehicle (front)
> Only start to drive when the towing cable is
taut.
> Press the brake pedal very carefully.
> Avoid sudden braking or driving maneuvers.
Vehicle being towed (rear)
> Make sure the ignition is switched on so that
the steering wheel is not locked and so that you
can use the turn signals, the horn, and the
windshield wipers if needed > A\.
> Switching it off before the vehicle has stopped
may impair the function of the brake booster
and power steering. You would then need to
use more force to steer and brake the vehicle.
> Release the parking brake > page 102.
> Select the “N” selector lever position.
» Make sure the towing cable is always taut.

ZA WARNING
Never tow a vehicle using a tow bar or towing
cable if the vehicle does not have electrical
power.

Rear towing loop




Fig. 184 Rear bumper: installing the towing loop

Fuses and bulbs

Fig. 185 Driver's side footwell (left-hand drive vehicles):
footrest (@), front passenger's footwell (right-hand drive
vehicles): cover @)
5 g
=
=
8
=
Fig. 186 Driver's side cockpit (left-hand drive/right-hand
drive vehicles): cover ©, left side of luggage compartment:
cover ()
264

A fuse that has blown will have metal strips that
have burned through.
The fuses are located in the footwell under the
foot rest (left-hand drive vehicle) @
the cover (right-hand drive vehicle) (8). Additional
fuses are located on the front side of the cockpit
(driver's side) © and under the left cover in the
luggage compartment (



> Switch the ignition and all electrical equipment
off.
> Check the table that follows to see which fuse
belongs to the equipment.
> Remove the screwdriver and the reversible Torx
bit from the vehicle tool kit > page 253.
> Remove the footrest or the corresponding cov-
er.
> Remove the colored plastic clip from the fuse
panel, if necessary > page 265, fig. 187.
> Remove the clip from the rear side of the cover
» Remove the fuse using the clip.
> Replace the blown fuse only with a fuse that
has the same amp rating.
> Reinstall the plastic bracket.
> Reattach the footrest or the cover.
Fuse color identification








Color Current rating
in amps
Black 1
Purple 3
Light brown 5
Brown Z.9
Red 10
Blue 1S
Yellow 20
White or transparent [25
Green 30
Orange 40
Z\ WARNING
Do not repair fuses and never replace a blown
fuse with one that has a higher amp rating.
This can cause damage to the electrical sys-
tem and increases the risk of fire.

Data privacy

These data can help provide a better understand-
ing of the circumstances in which crashes and in-
juries occur. NOTE: EDR data are recorded by your
vehicle only if a non-trivial crash situation occurs;
no data are recorded by the EDR under normal
driving conditions and no personal data (e.g.
name, gender, age, and crash location) are re-
corded. However, other parties, such as law en-
forcement, could combine the EDR data with the
type of personally identifying data routinely ac-
quired during a crash investigation.
To read data recorded by an EDR, special equip-
ment is required, and access to the vehicle or the
EDR is needed. In addition to the vehicle manu-
facturer, other parties, such as law enforcement,
that have the special equipment, can read the in-
formation if they have access to the vehicle or the
EDR.
Data usage
Audi can read out the information stored in the
data memories or similar data, or give this infor-
mation to third parties, especially in the follow-
ing situations:
— If the vehicle owner or lessee agrees
—If there is an official request from the police
— Ifa court or authorities request it
If legally permitted, Audi can also use the data
for analysis of vehicle operation and safety per-
formance or provide this data to third parties for
research purposes.
Transmitted information
Data collection
Applies to: vehicles with data collection
Depending on the country, AUDI AG may collect
data for the following purposes, for example: of-
fer and product optimization, public safety, pro-
vision of Audi connect remote vehicle services,
and adaptation to customer expectations. For ex-
ample, various technical function data, environ-
mental data, driving data, and usage data will be
collected for a specific purpose and forwarded to
AUDI AG. The data will be sent from the vehicle
at the time the data was collected.
270
Applies to: MMI: You can find additional informa-
tion about data collection in the MMI. Select on
the home screen: SETTINGS > General > Legal
notes > About Audi connect.
If you would like to deny data transmission to
AUDI AG, contact an authorized Audi dealer or
authorized Audi Service Facility for more infor-
mation. You also have the option to deactivate
data transmission within the privacy settings.
Privacy settings
Applies to: vehicles with Audi connect
> Applies to MMI: Select on the home screen:
SETTINGS > Privacy settings.
When using Audi connect services or during data
collection, data will be transmitted from the ve-
hicle.
> To display additional information about the pri-
vacy settings and the associated symbols in the
status bar, press @ in the MMI.
Requirement: the ignition must be switched on.
Setting the maximum privacy settings
When the Activate privacy mode function is
switched on, the data connection is deactivated
or sending of data is restricted, but all safety-re-
lated, legal, or contractually required Audi con-
nect services remain activated. The majority of
the Audi connect services are deactivated.
When the function is switched off, the data con-
nection will be available in order to use Audi con-
nect services.
Adjusting individual privacy settings
In the MMI, you can adjust individually which da-
ta should be transmitted from the vehicle. If you
switch on a data category, the data will be trans-
mitted.
@) Note
You are responsible for all precautions taken
for data protection, anti-virus protection, and
protection against loss of data on mobile de-
vices that are used to access the Internet
through the Wi-Fi hotspot.