2
TABLE OF CONTENTSSERVICE AND MAINTENANCECustomer Support and Assistance 4
Mediation/Arbitration Program 5
(for Canada only)
2019 Service and Maintenance 5
Requirements
Fuel requirements 6
Engine oil 8
Turbocharger Operating Tips 9
Maintenance Service Operations 10
Maintenance/Service records 18
Brake Fluid Changes 24
Overseas Operations/Global Special 25
Sales
WARRANTYVolvo’s 2019 New Vehicle 28
Warranties & Complimentary Factory
Scheduled Maintenance Program
Things You Should Know About 31
Your Volvo Warranties
Volvo’s 2019 New Vehicle Limited 32
Warranty–U.S./New Vehicle
Warranty–Canada
Limitations and Disclaimers 35
Genuine Volvo Replacement Parts 36
and Accessories, Limited Warranty–
U.S./Warranty–Canada
Volvo’s Corrosion Protection, Limited 37
Warranty–U.S./Warranty–Canada
Seat belts and Supplemental 38
Restraint Systems, Limited
Warranty U.S./Warranty–Canada
Seat belts: “Something We Believe In” 39
Emissions Warranties – U.S. and Canada 39
2019 Emission Warranty Parts List – 43
Federal – U.S. and Canada
Retailer Certification (For ID Only) – U.S. 45
California Emission Warranties 45
Volvo’s Emission System Warranty 47
Inspection Program 49
Limitations and Disclaimers 51
2019 Model Year Emission Parts List 52Transitional Zero Emissions (TZEV) Vehicles 53
Complimentary Factory Scheduled 53
Maintenance (FSM) Program (U.S. Only)
10
SERVICE AND MAINTENANCEMaintenance Service OperationsNon-hybrid models onlyService operation Schedule of services
All Non-hybrid
Modelsmiles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Engine
Engine oil and filter, replaceXXXXXXXXXXXXXXX
Engine/Transmission/Timing gear check
for leaks
A
XXXXXXX
Service Reminder Indicator (SRI), resetXXXXXXXXXXXXXXX
Fuel lines and fuel filter, check for leakage
and damageXXX
Engine Air cleaner (ACL), clean the air
cleaner housing/replace filter
B. XXX
Spark plugs, replaceXX
Engine coolant check & adjust antifreeze
rating & anti-corrosion agentXXXXXXXXXXXXXXX
Accessory drive belt, belt tensioner & idler
pulley, replace
C
X
Timing belt tensioner & idler pulley, replace
C
X
Steering, Front and Rear Suspension
Power steering fluid level, check/adjustXXXXXXXXXXXXXXX
12
SERVICE AND MAINTENANCEService operation Schedule of services
All Non-hybrid
Modelsmiles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Horn, check functionXXXXXXXXXXXXXXX
Body
Cabin air filter, replace
F
XXXXXXX
Clean inside of windshield in front of camera
(vehicles with camera for collision warning)XXXXXXXXXXXXXXX
Seatbelts
Seatbelts, check functionXXXXXXXXXXXXXXX
Brake System
Brake fluid level, check & adjustXXXXXXXXXXXXXXX
Brake fluid, replace
G
XXX
Parking brake, check/adjustXXXXXXXXXXXXXXX
Brake pads/discs, checkXXXXXXXXXXXXXXX
Brake hoses and lines, check for damage/
leaksXXX
Wheels and Tires
Wheels and tires, check wear and conditionXXXXXXXXXXXXXXX
Wheels and tires check inflation pressureXXXXXXX
Tire inflator kit
H
14
SERVICE AND MAINTENANCEHybrid models onlyService operation Schedule of services
Hybrid Models miles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Engine
Engine oil and filter, replaceXXXXXXXXXXXXXXX
Engine/Transmission/Timing gear check
for leaks
A
XXXXXXX
Service Reminder Indicator (SRI), resetXXXXXXXXXXXXXXX
Fuel lines and fuel filter, check for leakage
and damageXXX
Engine Air cleaner (ACL), clean the air
cleaner housing/replace filter
B.XXX
Spark plugs, replaceXX
Engine coolant check & adjust antifreeze
rating & anti-corrosion agentXXXXXXXXXXXXXXX
Accessory drive belt, belt tensioner & idler
pulley, replace
C
X
Timing belt tensioner & idler pulley, replace
C
X
Steering, Front and Rear Suspension
Power steering fluid level, check/adjustXXXXXXXXXXXXXXX
16
SERVICE AND MAINTENANCEService operation Schedule of services
Hybrid Models miles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Horn, check functionXXXXXXXXXXXXXXX
Body
Cabin air filter, replace
F
XXXXXXX
Clean inside of windshield in front of camera
(vehicles with camera for collision warning)XXXXXXXXXXXXXXX
Seatbelts
Seatbelts, check functionXXXXXXXXXXXXXXX
Brake System
Brake fluid level, check & adjustXXXXXXXXXXXXXXX
Brake fluid, replace
G
XXX
Parking brake, check/adjustXXXXXXXXXXXXXXX
Brake pads/discs, checkXXXXXXXXXXXXXXX
Brake hoses and lines, check for damage/
leaksXXX
Wheels and Tires
Wheels and tires, check wear and conditionXXXXXXXXXXXXXXX
Wheels and tires check inflation pressureXXXXXXX
28
WARRANTYVolvo’s 2019 New Vehicle
Warranties & Complimentary
Factory Scheduled Maintenance
ProgramHybrid models only
New Vehicle Limited Warranty (U.S.)
New Vehicle Warranty (Canada)4 years/50,000 miles/80,000 kilometers
Battery Warranty
A
4 years/50,000 miles/80,000 kilometers, Full Coverage
California Hybrid Battery Warranty10 years/150,000 miles
Hybrid Battery8 years 100,000 miles/160,000 kilometers
Adjustments1 year/12,000 miles/20,000 kilometers
Seat belts and S.R.S.5 years/unlimited mileage/kilometers
Corrosion Protection12 years/unlimited mileage/kilometers
Emission Defects and Performance, U.S./Canada
Short-Term
B
2 years/24,000 miles/40,000 kilometers
Long-Term 8 years 80,000 miles/130,000 kilometers
C
California Emissions Warranty –
California, Connecticut, Delaware, Maine, Massachusetts, Maryland, New
Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and
Washington
Performance
B
3 years/50,000 miles
Defects Short-Term
B
3 years/50,000 miles
29
WARRANTY
Defects Long-Term 7 years/70,000 miles
Transitional Zero Emissions Vehicles
Emissions Defects and PerformanceModel year 2019 vehicles with engine VIN code BR sold and registered in
California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New
York, Oregon, Rhode Island or Vermont are classified as Transitional Zero
Emissions (TZEV) vehicles. TZEV vehicles have a defects and performance
emissions warranty on all emissions components for fifteen (15) years or
150,000 miles, whichever occurs first.
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada4 years unlimited mileage (refer to the separate booklet in the Owner’s
Wallet)
Complimentary Factory Scheduled Maintenance (FSM) Program (U.S.
Only)Model year 2019 vehicles sold new to retail customers and registered in
the U.S. by an authorized Volvo retailer will have the first three (3) regularly
scheduled maintenance services at 10,000, 20,000 and 30,000 miles for the
first three (3) years or up to 36,000 miles provided free of charge.
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.
B Volvo continues coverage under the new car warranty to four (4) years or 50,000 miles/80,000 kilometers, whichever occurs first.
C Hybrid components are covered for 8 years or 100,000 miles/160,000 kilometers, whichever occurs first.Non-hybrid models only
New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada)4 years/50,000 miles/80,000 kilometers
Battery Warranty
A
4 years/50,000 miles/80,000 kilometers, Full Coverage
Adjustments1 year/12,000 miles/20,000 kilometers
Seat belts and S.R.S.5 years/unlimited mileage/kilometers
Corrosion Protection12 years/unlimited mileage/kilometers
Emission Defects and Performance, U.S./Canada
33
WARRANTY
the date the part was originally purchased. Some
genuine Volvo parts/accessories are covered
by their own specific limited warranty for a
different period. For those parts/accessories,
the applicable warranty is supplied at the time
of purchase, including a list of conditions and
limitations.
Customer AssistanceShould you have questions regarding the
warranties or repairs, please review the article
“Customer Support and Assistance” in this
booklet for owner information and instructions.
Non-commercial vehicles are covered by On Call
®,
a roadside assistance program which provides
coverage for some specific items not covered by
the warranties (e.g., towing). A separate booklet
describing this program is supplied in your
Owner’s Wallet.
Wear and Tear ItemsAs part of your vehicle’s normal service and
maintenance requirements, certain parts may
need to be replaced due to wear and tear. Since
these parts are consumed at varying rates,
replacement is based on the operation and
condition of your vehicle and on fixed schedules
under normal operation and use of your vehicle.
These items include, but may not be limited to, the
following list: filters, fuses, belts, brake pads, brake
rotors, wiper blades, shock absorbers, floor mats,
upholstery/rugs, etc.
Replacement of these items are the owner’s
responsibility, with the exception of those items covered during the Adjustments Coverage Period
(see the following section) or where specific
manufacturing defects may be demonstrated.
Adjustments CoverageAdjustments which are refinements to the original
factory fittings and alignments, and which are
required as part of the break-in period, will be
made during the Adjustments Coverage Period.
Exceptions are items covered under normal
maintenance services, including Pre-Delivery or
items excluded in the New Vehicle section. The
duration of the adjustment coverage is twelve
(12) months or 12,000 miles/20,000 kilometers,
whichever occurs first.
The term “Adjustments” as used in this warranty
refers to minor repairs not usually associated with
the replacement of parts or normal maintenance
service items. Parts which are covered for
replacement because of wear during the
Adjustments Period only are: brake pads, brake
rotors and shock absorbers. These items may also
be covered under the Basic Warranty Period if
manufacturing defects cause the failure. Examples
of labor only repairs which are covered during the
Adjustments Period are wheel balancing, window
regulator adjustment and hood adjustment.Battery (non-hybrid models only)Under the New Vehicle Limited Warranty, the
original equipment battery installed in your 2019
Volvo is covered against defects in parts and
labor for four (4) years or 50,000 miles/80,000
kilometers, whichever occurs first.
What Is Not Warranted Tires
• Tires fitted to the vehicle as original
equipment are warranted separately by the
tire manufacturer. Therefore, any adjustments
must be handled through their authorized
service outlet.
• The applicable tire warranty booklet is in the
Owner’s Wallet.
Routine Maintenance and Services
• Repairs which are required because of a lack
of maintenance, or improper maintenance.
Correct maintenance procedures are
referenced in your Owner’s Manual or
the Warranty and Maintenance Records
Information booklet.
• Scheduled or unscheduled maintenance
services, excluding those services covered in
the U.S. only by Volvo’s Complimentary Factory
Schedule Maintenance (FSM) Program.