2019 VOLKSWAGEN TIGUAN servicing

First read and observe the introductoryinformation and safety warnings⇒
Introduction
In normal driving conditions, the needle will be in the middle section of the scale. The temperature
may also rise when the engine is working hard, especially at high ambient temperatures.
FlashesNeedle
position
Possible
⇒ Fig. 21Cause/remedy
Ⓒ
Warning area
Coolant temperature too high.
Do not drive on!
Stop the vehicle as soon as possible and when safe to do so.
Switch off the engine and leave the engine to cool down.
Until the indicator is back in the normal range. Checking the
coolant level
⇒ Engine coolant.
Ⓑ
Normal area
Coolant level too low.
After the engine has cooled down, check the coolant level and
refill if the level is too low.
⇒ Engine coolant.
If the warning lamp does not go out but the coolant level is
adequate, the problem lies in a fault in the coolant system.
–
Fault in the cooling system.
Do not drive on!
Stop the vehicle as soon as it is possible and safe to do so.
Switch off the engine.
Seek expert assistance.
–Ⓐ
Cold area
The engine has not yet reached operating temperature.
Avoid high engine speeds and high engine loads until the
engine is warm.
Service interval display
Fig. 22 In the instrument cluster display: example of a display in the instrument cluster when a
service is due (illustrationyf.
Fig. 23 In the Infotainment system: example of a display containing service information (illustrationyf.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The service displays are shown on the instrument cluster ⇒ Fig. 22 and in the Infotainment system
⇒ Fig. 23.
Versions and displays can vary as different versions of the instrument cluster and of the
Infotainment system are available.
In vehicles with fixed oil change service, services take place at predefined intervals.
The service intervals are calculated on an individual basis in vehicles with flexible oil change
service. Advances in technology have brought about a considerable reduction in servicing
requirements. An oil change service need be carried out only when required by the vehicle. The
individual conditions in which the vehicle is used, as well as the driver's personal driving style, are

If fuel in the adequate quality available Fuel and emission control?
Are the correct service fluids that comply with Volkswagen specifications available in the
destination country Service fluids and consumables?
Will the navigation function in the factory-fitted Infotainment system and the navigation
data available work in the destination country?
Are special tyres necessary for travelling in the destination country?
Is a fire extinguisher prescribed in your destination country?
Which requirements must be observed regarding reflective vests?
Windscreen washer fluid level Wipers.
Engine oil level Engine oil.
Engine coolant level Engine coolant.
Brake fluid level Brake fluid.
Tyre pressure Wheels and tyres.
Checklist
Therefore, do not do any work in the engine compartment unless you know exactly how to
carry out the jobs, are aware of the general safety procedures and have the correct
equipment, service fluids and suitable tools to hand ⇒ In the engine compartment! In any
other case all work must be carried out by a qualified workshop. Make sure that the
following are checked regularly:
Vehicle lighting Lights required for the vehicle to be roadworthy:
- Turn signals
- Side lights, dipped beam headlights and main beam headlights
- Tail light cluster
- Brake lights
- Rear fog light
- Number plate light.
Servicing the vehicle is not only about vehicle maintenance – it also ensures that your
vehicle remains roadworthy and in perfect working order. You should therefore have your vehicle
serviced according to Volkswagen guidelines. Some work may have to be carried out before the
due date of the next service if the vehicle is subjected to severe operating conditions. Severe
operating conditions are, for example, regular stop and go driving or driving in areas with high
levels of dust. Further information can be obtained from your Volkswagen dealership or a qualified
workshop.
Sitting position
Introduction
This chapter contains information on the followingsubjects:
⇒ Dangers of assuming an incorrect sitting position
⇒ Correct sitting position
Driving under the influence of alcohol, drugs, medication or narcotics can cause serious
accidents and fatal injuries.
•Alcohol, drugs, medication and narcotics can severely impair perception, reaction
times and driving safety. This could cause you to lose control of the vehicle.
WARNING
Always observe current traffic regulations and speed limits, and think ahead when driving.
Correct interpretation of a driving situation can make the difference between reaching
your destination safely and having an accident with serious injuries.
WARNING
Volkswagen is not responsible for any vehicle damage caused by low-quality fuel,
inadequate servicing work or lack of Genuine Parts.
NOTICE
Observe the instructions and information relating to vehicles with N1 approval
⇒ Information about vehicles with N1 approval (light commercial vehicleyf.
NOTICE

Running in the engine
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Any new engine has to be run in during the first 1,500 kilometres. All moving parts have to adapt
themselves to each other. The engine is subject to higher internal friction during the first hours of
operation than later on.
•Do not depress the accelerator fully.
•Do not drive the vehicle at more than 2/3 of the top engine speed.
•Do not drive with a trailer attached ⇒ Trailer towing.
•Increase the driving speed and engine speed gradually.
The style of driving during the first 1,500 kilometres will also affect the engine quality. Even after
this time – and especially with a cold engine – drive the vehicle at moderate speeds in order to
reduce engine wear and to increase the mileage that the engine can cover.
Do not drive at engine speeds that are too low. Always shift down gear if the engine is not running
smoothly.
New tyres ⇒ Wheels and tyres and brake pads ⇒ Notes on driving must be run in carefully.
If the engine is run in gently, its life will be increased and its oil consumption reduced.
Using the vehicle in other countries and continents
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The vehicle has been manufactured specifically for a particular country and complies with the
registration regulations that applied in that country at the time of vehicle production.
If you want to use the vehicle abroad for a short period, all relevant information and instructions
should be followed ⇒ Safety.
If the vehicle is going to be sold in another country or used in another country for an extended
period, the legal requirements applicable in that country must be observed.
In some cases, certain equipment will have to be fitted or removed and functions deactivated. The
service scope and service types could also be affected. This is particularly important if the vehicle is
driven in another climate region for a long period of time.
Because different frequency bands are used in different countries, the factory-fitted Infotainment
system may not work in other countries.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
After driving through water, mud, slush etc., the brakes may react slowly and the braking
distance will be increased as the brake discs and pads will be wet, or possibly iced up in
winter.
•You can dry and de-ice the brakes by performing careful braking manoeuvres. Ensure
that you do not endanger any other road users or violate any legal regulations when
doing so.
•Avoid abrupt and sudden braking manoeuvres directly after driving through water.
WARNING
•If you drive through water, parts of the vehicle, such as the engine, drive train, running
gear and vehicle electrics, could sustain severe damage.
•Never drive through salt water as salt can cause corrosion. Rinse all components that
have been exposed to salt water immediately with fresh water.
NOTICE
•Volkswagen is not responsible for any vehicle damage caused by low-quality fuel,
inadequate servicing work or lack of Genuine Parts.
•Volkswagen cannot be held responsible if the vehicle does not comply with or only
partly complies with the relevant legal requirements in other countries and continents.
NOTICE

The vehicle data sticker confirms when the vehicle was first registered or delivered, when the
delivery inspection was carried out, and thus the date from which your vehicle is covered by our
warranty.
Saving the service operations performed (digital service scheduleyf
Each service record is stored by your Volkswagen dealership and qualified workshop in a central
system. This transparent documentation of the service history allows the service operations
performed to be reproduced at any time. Each time you have your vehicle serviced, Volkswagen
recommends asking for a printed service record, which contains all service work stored in the
system.
With every service, the printout of the previous service record is replaced by a current printout.
The digital service schedule is not available in some markets. In this case, your Volkswagen
dealership will inform you about the documentation process for service work.
Service work
The following information is documented in the digital service schedule by your Volkswagen
dealership or qualified workshop:
•When which service was carried out.
•Whether any repairs are recommended, such as replacement of the brake pads in the near
future.
•Whether you had any special requests before or during the maintenance work (your service
advisor will note these on the orderyf.
•Which components or service fluids were changed.
•When your next service is scheduled for.
The LongLife mobility guarantee is valid until the next inspection is due. Documentation takes place
at every due inspection.
The type and scope of service work may differ from vehicle to vehicle. Information on specific work
for your vehicle can be requested from a qualified workshop.
Regular servicing of your vehicle not only maintains its value, it also ensures that your
vehicle remains roadworthy and in working order. You should therefore have your vehicle serviced
according to the Volkswagen guidelines.
Fixed service or flexible service
Fig. 250 Vehicle data sticker with PR number for the relevant service.
The service events differ according to oil change service and inspection. The service interval
display in the display of the instrument cluster serves as a reminder for the due date of the next
service event.
Your vehicle will receive either the fixed service or flexible service for the oil change service,
depending on the vehicle equipment, the engine type and the operating conditions.
How do I know which type of service my vehicle needs?
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result
in breakdowns, accidents and serious injury.
•Have your service work carried out by an authorised Volkswagen dealership or
workshop.
WARNING
Volkswagen is not responsible for any vehicle damage caused by inadequate service work
or the lack of part availability.
NOTICE

Scope of service
The scope of service includes all maintenance work that is necessary in order to keep your vehicle
roadworthy (depending on the operating conditions and vehicle equipment, e.g. engine, gearbox or
service fluidsyf7KHPDLQWHQDQFHZRUNLVGLYLGHGLQWR inspection work and servicing work. You can
find out what work is required in detail for your vehicle:
•From your Volkswagen dealership.
•From your qualified workshop.
•In the electronic repair and workshop information system erWin at https://erwin.volkswagen.de.
Inspection work
Electrics
•12-volt vehicle battery: check and replace if necessary.
•Lighting: check.
•High-voltage components: check.
•Horn: check.
•Headlight setting: check.
•Service interval display: reset.
Engine/gearbox
•Exhaust system: check.
•Gearbox and final drive: check.
•Gas system: check.
•Poly V-belt: check.
•Cooling system: check.
•Engine and components in engine compartment: check.
•Engine oil level: check.
Running gear
•Swivel joints/track rods: check.
•Tyres: check.
•Brake system: check.
•Brake pads/discs: check.
•Brake fluid level: check.
•Boots: check.
•Coupling rod and stabiliser bearings: check.
•Pneumatic suspension: check.
•Breakdown set: check.
•Tyre pressure on all wheels: check.
•Power steering: check.
•Shock absorbers/coil springs: check.
Body
•Roof systems: check.
•Windscreen: check.
•Body: check for corrosion.
•Wiper blades: check.
•Window wiper and washer system: check.
•Door arresters: lubricate.
•Underbody: check.
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result
in breakdowns, accidents or serious injury.
•Have your service work carried out by an authorised Volkswagen dealership or
workshop.
WARNING
Volkswagen is not responsible for any vehicle damage caused by inadequate service work
or the lack of part availability.
NOTICE

•Water drains: check.
•Road test: perform.
Servicing work
In addition to the inspection work (depending on the operating conditions and vehicle equipment
such as engine, gearbox or service fluidsyfIXUWKHUVHUYLFLQJZRUNPXVWEHSHUIRUPHGRQ\RXU
vehicle. The work dependent on either time and/or mileage.
•Additives: change/top up.
•Brake fluid: change.
•Diesel particulate filter: check.
•Natural gas tank and lines: change.
•Gearbox: change oil/filter.
•Gearbox mountings: change.
•Gas system filter: change.
•Final drive/differential: change oil.
•Diesel fuel filter: change/drain.
•Air filter: change.
•Engine: change oil/filter.
•Dust and pollen filter: change.
•Spark plugs: change.
•Toothed belt/toothed belt tensioning roller: check/change.
It is also possible to have servicing work carried out in between the scheduled service events
⇒ Fixed service or flexible service.
The scope of service is subject to change for technical reasons (continuous further development of
componentsyf<RXU9RONVZDJHQGHDOHUVKLSRUTXDOLILHGZRUNVKRSDOZD\VKDVWKHODWHVWLQIRUPDWLRQ
about any changes.
Vehicle care
Notes on vehicle care
Regular and expert care helps to maintain the value of the vehicle.
Leaving stains, dirt and other deposits on the surface of vehicle components and cloth seat covers
for a long time can make it difficult to clean and treat them. Stains, dirt and deposits may become
impossible to remove, particularly if left for a long time.
For proper cleaning and care, Volkswagen recommends using Genuine care products that have
been matched to your vehicle. Consult a qualified workshop if you have any specific questions or if
vehicle parts are not listed.
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Incorrect care and cleaning of vehicle parts can impair the safety features of the vehicle
and cause serious injury.
•Vehicle parts must be cleaned according to the manufacturer's instructions.
•Always use approved or recommended cleaning products.
•Do not use solvent-based cleaning products. Solvents can cause irreparable damage
to the airbag modules.
•Protect your hands and arms against parts with sharp edges, e.g. when cleaning the
underbody or the insides of the wheel housings.
WARNING
Dirty, misted or iced over windows reduce visibility and increase the risk of accidents and
severe injuries. This could impair the safety equipment of the vehicle.
•Only drive when you have a clear view through all windows.
•Do not treat the windscreen with water-repellent window coating agents. In
unfavourable conditions, they can cause increased dazzle.
WARNING

Warranty and LongLife mobility guarantee
Volkswagen dealership warranty
Volkswagen dealerships guarantee that all vehicles purchased from them are free of faults.
Volkswagen dealerships provide a warranty that new Volkswagen vehicles are free of faults
Details of warranty conditions and the warranty periods can be found in your sales contract.
Please ask your Volkswagen dealership for further information.
You are advised that natural wear and damage caused by abnormally rough or improper use, or
unauthorised modifications are not covered by this warranty.
If your vehicle does break down, please contact your nearest available Volkswagen dealership.
Warranty for the paintwork and body
Volkswagen dealerships provide a warranty on the paintwork and body of all vehicles purchased
from them.
In addition to the warranty conditions for new Volkswagen vehicles (as detailed in the purchase
contractyfWKH9RONVZDJHQGHDOHUVKLSJXDUDQWHHVWKDWWKHERG\RIDQ\YHKLFOHVLWVHOOVZLOOQRWEH
affected by paint defects or corrosion perforation for a specified period:
•a 3-year warranty on paint defects and
•a 12-year corrosion perforation warranty. Here, corrosion perforation refers to rust forming on
the inside (cavityyfRIWKHERG\DQGFDXVLQJKROHVLQWKHVKHHWPHWDO.
In the unlikely event that this type of damage occurs, it will be repaired free of charge for parts and
labour by any Volkswagen dealership.
Warranty claims will not be accepted in the following circumstances:
•If damage is caused by external influence or insufficient care.
•Defects on the body or paintwork are not repaired promptly according to manufacturer
specifications.
•The cause of corrosion perforation is related to body repairs not being carried out according to
manufacturer specifications.
If the body is repaired or painted, your Volkswagen dealership will confirm your warranty against
corrosion perforation for the repaired area.
LongLife mobility guarantee
With the delivery of your new vehicle you have acquired the comprehensive LongLife mobility
guarantee (available in many European countriesyfZKLFKZLOOEHUHQHZHGDIWHUHYHU\LQVSHFWLRQ.
In many European markets, your new vehicle includes the comprehensive LongLife mobility
guarantee which will be renewed after every inspection.
The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for
every new vehicle which applies from the time of delivery until the first due inspection. If you
purchase your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife
mobility guarantee from the time of delivery until the first due inspection.
Your Volkswagen service partner will extend the LongLife mobility guarantee until the following
inspection when the due inspection is carried out at that workshop. The service costs include the
entire guarantee package.
The comprehensive LongLife mobility guarantee includes the following services:
If your vehicle can no longer be driven due to a technical defect, corresponding assistance will be
provided in the case of breakdown or accident. The LongLife mobility guarantee provides with you
protection and mobility.
The inspection is not only about car maintenance - it also ensures that your car remains roadworthy
and in perfect working order. For this reason, servicing should be carried out regularly in
accordance with the manufacturer's service schedule.
Your entitlement to the LongLife mobility guarantee is documented in the digital service schedule
each time your car is serviced. A full service history shows that your car has been professionally
maintained and cared for.
A vehicle which can no longer be driven is a vehicle which cannot reach a workshop under its
own power.
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