2019 VOLKSWAGEN TIGUAN Emergency brake

•m/k/a995MKVehicles with ignition lock: Turn the vehicle key to position ⇒ Fig. 118② –
do not depress the accelerator. Release the vehicle key once the engine has started.
•m/k/a995MKVehicles with a starter button: Press the starter button once ⇒ Starter 
button – do not depress the accelerator. There must be a valid vehicle key in the vehicle before
the engine can be started. Release the starter button once the engine has started.
•If the engine does not start, stop the start procedure and repeat it after approximately one
minute.
•m/k/a995MK Vehicles with starter button: Jump start the vehicle if necessary
⇒ Emergency start function.
•Switch off the electronic parking brake if you wish to pull away.
Do not warm up the engine by running it while the vehicle is stationary. Instead, pull off as
soon as there is good visibility through the windows. This helps the engine to reach operating
temperature more quickly and reduces emissions.
Components with a high power consumption are switched off temporarily when the engine is
started.
The engine cannot, for example, be started with the starter button if the cell battery in the
vehicle key is weak or flat. In this case, use the emergency start function ⇒ Emergency start 
function.
When starting from cold, the engine may be a little noisy for the first few seconds. This is
quite normal, and no cause for concern.
At outside temperatures of less than +5°C (+41°FyfIXPHVPD\EHGHWHFWHGXQGHUDYHKLFOH
with a diesel engine if the fuel-powered supplementary heater is switched on.
Stopping the engine
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•Bring the vehicle to a standstill ⇒.
•Park the vehicle ⇒ Parking.
•m/k/a995MKVehicles with ignition lock: Turn the vehicle key to position ⇒ Fig. 118⓪ in
the ignition lock.
Never leave the engine running if you leave the vehicle unattended, particularly not if a
gear or position has been selected. The vehicle could move suddenly or something
unexpected may happen that may cause damage, fire or serious injuries.
WARNING
Start boosters may explode or suddenly cause the engine to run at high revs.
•Never use a start booster.
WARNING
•The starter and the engine can be damaged if you attempt to start the engine while the
vehicle is in motion or if the engine is started again immediately after it has been
switched off.
•When the engine is cold, avoid high engine speeds, driving at full throttle and
overloading the engine.
•Do not push-start or tow-start the vehicle. Unburnt fuel can damage the catalytic
converter.
NOTICE
If the engine does not start, never use the starter with a gear selected and the vehicle key
in the ignition lock in position ⇒ Fig. 118② for driving or tow-starting, e.g. when the fuel
tank is empty. This could cause damage to the starter.
•Fill up fuel if necessary ⇒ Fuel types and refuelling or jump start the vehicle ⇒ Jump 
starting.
•If the engine does not start, seek expert assistance.
NOTICE

•m/k/a995MKVehicles with a starter button: Press the starter button briefly ⇒ Fig. 119. If
the engine cannot be switched off, carry out the emergency switch-off procedure ⇒ Emergency 
deactivation.
•Observe the instructions in the instrument cluster ⇒ Instrument cluster.
Warning before leaving the vehicle
In order to indicate an active ignition when leaving the vehicle, an acoustic warning signal sounds
when opening the driver door and corresponding warning messages appear on the display of the
instrument cluster. The ignition also switches off automatically after a certain period in order to
prevent unintentional discharge of the 12-volt vehicle battery.
m/k/a995MK Vehicles with DSG dual clutch gearbox: if the selector lever is not in position P,
an acoustic warning signal will sound when the driver door is opened and the warning
message Please move selector lever to position P. will be shown on the instrument cluster
display. In this way, a warning is given that the vehicle could potentially roll away. The electronic
parking brake is also activated.
After the engine is switched off, the radiator fan in the engine compartment may run on for
some minutes, even if the ignition is switched off or the vehicle key has been removed. The radiator
fan will switch itself off automatically.
Electronic immobiliser
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The immobiliser helps to prevent the engine from being started and driven with an unauthorised
vehicle key.
There is a chip in the key. This is used to automatically deactivate the immobiliser when a valid
vehicle key is inserted into the ignition lock.
The electronic immobiliser is automatically activated when the vehicle key is removed from the
ignition lock. In vehicles with keyless locking and starting system Keyless Access, the vehicle key
must be outside the vehicle ⇒ Central and manual locking.
The engine can only be started using a genuine Volkswagen vehicle key with the correct code.
Coded vehicle keys are available from a Volkswagen dealership ⇒ Vehicle key set.
The vehicle cannot be operated properly if you do not have a genuine Volkswagen key.
Troubleshooting
Fig. 120 On the right of the steering column: emergency start function in vehicles with the Keyless
Access locking and starting system.
Never switch off the engine while the vehicle is in motion. This can lead to a loss of
vehicle control, accidents and serious injuries.
•The airbags and belt tensioners will not work if the ignition is switched off.
•The brake servo will not work when the engine is switched off. More force is required
on the brake pedal to stop the vehicle.
•The power steering will not function if the engine is switched off, and more force will
be required to steer the vehicle.
•If the vehicle key is removed from the ignition, the steering lock can activate and you
will no longer be able to steer the vehicle.
WARNING
If the vehicle has been driven at high load for a long period, the engine can overheat when
it is switched off. In order to avoid damage to the engine, allow the engine to run in neutral
position for approximately 2 minutes before switching it off.
NOTICE

First read and observe the introductoryinformation and safety warnings⇒
Introduction
Warning and indicator lamps in the instrument cluster
Warning and indicator lamps light up
Fault in engine management system. The engine should be checked by a qualified workshop
as soon as possible.Risk of engine overheating. The engine speed will be automatically
restricted. The engine speed is shown on the instrument cluster display. The engine speed control
is lifted when the engine is no longer in a critical temperature range and the foot is taken off the
accelerator. and Engine speed limitation is initiated due to a fault in the engine
management system. Make sure that you do not exceed the displayed engine speed. The engine
should be checked by a qualified workshop as soon as possible.Exhaust system fault. Have
the engine checked by a qualified workshop.Particulate filter has become saturated with
soot. Drive in fourth gear (manual gearboxyfRULQVHOHFWRUOHYHUSRVLWLRQ D (DSG dual clutch
gearboxyfDWDVSHHGRIDWOHDVWNPKPSK\f for approximately 15 minutes. Observe the valid
speed limits. Go to the nearest qualified workshop if the indicator lamp still does not go out.
m/k/a997MKVehicles with diesel engine
Indicator lamps flash.
Fault in engine management system. The engine should be checked by a qualified workshop
as soon as possible.Engine management system has detected misfiring, which damages the
catalytic converter. Reduce speed immediately and drive carefully to the nearest qualified
workshop. Have the engine checked.
Unauthorised vehicle keys
If a non-authorised vehicle key has been inserted in the ignition lock it can be removed as follows:
•m/k/a995MKVehicles with a DSG dual clutch gearbox: press the lock button in the
selector lever and release. Pull the vehicle key out of the ignition lock.
•m/k/a995MKVehicles with a manual gearbox: remove the vehicle key from the ignition
lock.
Emergency start function
Use the emergency start function if no valid vehicle key is detected in the vehicle interior. A
corresponding display will appear in the instrument cluster. This could be the case, for example, if
the button cell in the vehicle key is weak or discharged:
•Depress and hold the brake pedal.
•Hold the vehicle key to the right of the steering column trim directly after pressing the starter
button ⇒ Fig. 120.
•The ignition is switched on automatically, and in some cases the engine is started.
Emergency deactivation
If the engine cannot be switched off by pressing the starter button briefly, an emergency switch-off
procedure is required:
•Press the starter button twice within a few seconds or press and hold once.
•The engine switches off automatically ⇒.
Immobiliser malfunction
A message will be displayed in the instrument cluster if an unauthorised vehicle key is used or there
is a fault in the system. The engine cannot be started. Use an authorised vehicle key or seek expert
assistance.
Start/stop system
Fig. 121 In the lower part of the centre console: button for the start/stop system.
The start/stop system automatically switches the engine off when the vehicle is coming to a stop
and when stationary. When required, the engine restarts automatically.
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•After manual release, carefully press the cover onto the centre console while ensuring that the
electrical wires are positioned correctly.
Emergency programme
There is a fault in the system if all the displays on the instrument cluster for the selector lever
positions have a light background. The DSG dual clutch gearbox is running in an emergency
programme. The vehicle can still be driven in the emergency programme, but only at reduced
speed and not in all gears.
In vehicles with a DSG dual clutch gearbox, you may no longer be able to select reverse gear.
In all cases you should have the DSG dual clutch gearbox checked by a qualified workshop
immediately.
Overheating of the DSG dual clutch gearbox
The DSG dual clutch gearbox can become too hot, for example, if the vehicle pulls off
frequently, drives at crawling speed for long periods, or in stop-and-go traffic. Overheating is
indicated by the warning lamp and in some cases by a text message in the instrument cluster
display. A signal tone may also be given. Stop the vehicle and allow the gearbox to cool down ⇒
.
The vehicle does not move forwards or backwards even though a position
has been selected
If the vehicle will not move in the required direction, the system may have selected the position
incorrectly. Depress the brake pedal and reselect the position.
If the vehicle still does not move in the required direction, there is a system fault. Seek expert
assistance and have the system checked.
Downhill speed control
If the vehicle is being held on the Auto Hold function, the green indicator lamp lights up.
Switch off Auto Hold if necessary ⇒ Auto Hold function.
The Hill Descent Control system in vehicles with a DSG dual clutch gearbox helps when braking
and travelling downhill ⇒. This system uses the braking power of the engine, rather than the
brakes directly.
The DSG dual clutch gearbox selects the best gear for the circumstances, depending on the
steepness of the hill and the current speed. The selector lever must be in position D/S. The downhill
speed control is not active in Tiptronic mode.
As the downhill speed control system can shift down only as far as third gear, it may be necessary
to activate the Tiptronic mode when driving down particularly steep inclines. When in Tiptronic
mode, select second or first gear manually in order to make use of the braking effect of the engine
and to relieve the load on the brakes.
The start/stop system is automatically deactivated as long as downhill speed control is active.
Activating downhill speed control automatically:
•If the downhill gradient is greater than approximately 6yb.
•AND: if the selector lever is in position D/S.
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Never move the selector lever out of the position P if the electronic parking brake is not
switched on. Otherwise the vehicle could move unexpectedly if it is stopped on an incline,
which could lead to accidents and serious injuries.
WARNING
The DSG dual clutch gearbox will become damaged if the vehicle is allowed to roll for a
long period of time or at a high speed (for example while being towedyfZLWKWKHVHOHFWRU
lever in position N and the engine switched off.
NOTICE
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•If the display indicates that the gearbox is overheating for the first time, the vehicle will
have to be parked safely or driven faster than 20 km/h (12 mphyf.
•If the text message and signal tone are repeated every ten seconds, the vehicle must be
parked safely immediately and the engine switched off. Allow the gearbox to cool down.
•In order to prevent damage to the gearbox, you should not drive on until the acoustic
warning stops. You should not pull away or drive the vehicle at very low speeds while
the gearbox is overheated.
NOTICE
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•Accelerate only to the speed you need to climb the slope. Too much acceleration can cause the
wheels to spin and lead to a loss of control of the vehicle. Too little acceleration increases the
probability of stalling the engine.
•Never attempt to stop or turn on a slope.
•Avoid allowing the engine to stall.
•Do not change gear or engage the clutch when climbing a slope.
•Use the Off-road display ⇒ Off-road display.
If you cannot continue to drive up a hill
•Never turn the vehicle around on an incline.
•If the engine has stalled, depress the footbrake and start the engine again.
•Select the reverse gear and reverse back in a straight line slowly.
•Use the foot brake to keep a constant speed until you have reached a safe place.
Driving downhill
Never exceed the inclination angle of the vehicle! If, in an emergency, you have to traverse the
slope when driving down it and the vehicle threatens to tip over, steer downhill along the maximum
gradient.
There is an increased risk of rolling over when driving downhill. Concentrate on steering the vehicle
in particular when driving downhill.
Use the off-road display on steep downhill stretches ⇒ Off-road display.
•Drive down steep inclines in first gear.
•Use the foot brake sparingly in order not to lose control of the vehicle.
•If it is possible and not dangerous, drive straight down the slope on the maximum gradient (in
the fall lineyf.
•Do not press the clutch and do not select neutral.
Traversing a slope
Fig. 133 Steering downhill along the maximum gradient.
Never try driving up or down an incline if it is too steep for the vehicle. The vehicle could
slide away, tip over or roll.
•The gradient of the slope up or downhill may be no greater than the maximum
permissible gradient for the vehicle.
•Always drive up and downhill along the maximum gradient only.
•Never turn the vehicle when driving up or downhill. The vehicle could tip over or slide
away sideways.
•If the engine stops or if you cannot drive on for any reason: stop the vehicle and
depress the brake pedal. Start the engine again. Select the reverse gear, release the
brake pedal and using the engine braking effect to carefully reverse in a straight line
along the fall line. Keep the vehicle speed low and constant.
•If you are unable to start the engine, keep your foot steady on the brake pedal and
allow the vehicle to roll back down the track you made when driving up the hill. Keep
the vehicle speed low and constant.
•Never let the vehicle coast out of gear backwards down a slope. You could lose control
over the vehicle.
WARNING

The warning lamp and a message are displayed on the instrument cluster display in the event
of malfunctions.
If the malfunction cannot be rectified by one of the listed measures, switch off ACC and go to a
qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.
ACC is not available, the radar sensor does not have sufficient visibility
•The radar sensor is dirty. Clean the radar sensor ⇒ Vehicle care.
•The visibility of the radar sensor is impaired by add-on parts, the trim frames of number plate
holders or stickers. Keep the area around the radar sensor free.
•The radar sensor has been displaced or damaged, e.g. due to damage to the front of the
vehicle. Check whether damage is visible ⇒ Repairs and technical modifications.
•Fault or malfunction. Switch off and restart the engine.
•Structural modifications have been made to the front of the vehicle.
•The genuine Volkswagen badge is not used.
ACC does not function as expected
•The radar sensor is dirty. Clean the radar sensor ⇒ Vehicle care.
•The visibility of the radar sensor is impaired due to the weather conditions, e.g. snow, or due to
detergent deposits or coatings. Clean the radar sensor ⇒ Vehicle care.
•The system limits are not met ⇒ System limits.
•The brakes have overheated, control was interrupted automatically. Allow the brakes to cool
down and check functioning again.
Control cannot be started
•A forward gear other than first gear is selected (manual gearboxyfRUWKHVHOHFWRUOHYHULVLQ
selector lever position D or the Tiptronic gate.
•The speed is at least 25 km/h (16 mphyfLQWKHFDVHRIYHKLFOHVZLWKPDQXDOJHDUER[.
•The brake lights on the vehicle and trailer ⇒ are working.
•ESC is not regulating.
•The brake pedal is not depressed.
Unusual noises during the automatic braking operation are normal and not a sign that there
is a fault.
Area monitoring system (Front Assistyf
Introduction
This chapter contains information on the followingsubjects:
⇒ Warning levels and braking intervention
⇒ Operating the area monitoring system (Front Assistyf
⇒ Pedestrian Monitoring
⇒ System limits
⇒ Troubleshooting
The area monitoring system (Front
AssistyfZLWK&LW\(PHUJHQF\%UDNLQJ
System can help to avoid accidents.
Within the limits of the system, Front Assist can warn the driver about imminent collisions, prepare
the vehicle for emergency braking, assist with braking, and initiate automatic braking. The warning
time varies depending on the traffic situation and driver behaviour.
Front Assist is not a substitute for the full concentration of the driver.
Driving with Front Assist
You can cancel the automatic braking interventions of Front Assist by steering or pressing the
accelerator.
Automatic braking
Front Assist can decelerate the vehicle to a standstill. The vehicle will then not be held
permanently. Depress the brake pedal.
The brake pedal will feel harder during an automatic braking operation.
Radar sensor
Front Assist detects driving situations by means of the radar sensor at the front of the vehicle
⇒ Front view. The range of the radar sensor is up to approximately 120 m.

Functions included in the system
The City Emergency Braking System and Pedestrian Monitoring (depending on vehicle equipmentyf
are part of Front Assist and are automatically active when Front Assist is switched on.
Warning levels and braking intervention
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Distance warning
The system detects when safety is endangered by driving too close to the vehicle in front. The
warning lamp Lit up Increase the distance.
Speed range: around 65 km/h (40 mphyfWRNPKPSK\f.
Advance warning
The system detects a possible collision with a vehicle in front or a pedestrian crossing in front of the
vehicle and prepares the vehicle for possible emergency braking.
A warning tone sounds and the warning lamp Lit up Brake or take evasive action.
Speed range: around 30 km/h (20 mphyfWRNPKPSK\f.
Urgent warning
If the driver does not react to the advance warning, the system may initiate a short braking jolt in
order to draw attention to the increasing collision risk. Brake or take evasive action.
Speed range: around 30 km/h (20 mphyfWRNPKPSK\f.
Automatic braking
If the driver also does not react to the urgent warning, the vehicle can be braked automatically with
braking force that increases in several stages. The reduced speed means that it is possible to
minimise the consequences of an accident.
Speed range: around 5 km/h (3 mphyfWRNPKPSK\f.
Braking intervention
If the system detects that the driver is braking insufficiently when there is a risk of collision, the
system can increase the braking force and help prevent a collision. The braking intervention takes
place only for as long as the brake pedal is pressed hard.
Speed range: around 5 km/h (3 mphyfWRNPKPSK\f.
The intelligent technology of Front Assist cannot overcome the laws of physics, and
functions only within the limits of the system. Never let the extra convenience afforded by
Front Assist tempt you into taking risks when driving. The driver is always responsible for
braking in time.
•If Front Assist issues a warning, brake your vehicle immediately depending on the
traffic situation or avoid the obstacle.
•Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road
and traffic conditions.
•Front Assist cannot prevent accidents and serious injuries on its own.
•Front Assist can issue unnecessary warnings and carry out unwanted braking
interventions in certain complex driving situations, e.g. at traffic islands.
•Front Assist can issue unnecessary warnings and carry out unwanted braking
interventions when its function is impaired, e.g. if the radar sensor is dirty or its
position has been changed.
•Front Assist without Pedestrian Monitoring does not react to persons. In addition, the
system does not react to animals or crossing vehicles or to vehicles that are
approaching in the same lane.
•If you are unsure whether the vehicle possesses Pedestrian Monitoring, please enquire
about this at a qualified workshop before starting your journey.
•Be prepared to take over control of the vehicle yourself at all times.
WARNING

City Emergency Braking System
The City Emergency Braking System is part of Front Assist. If the driver does not react to a possible
collision, the system can also automatically brake the vehicle with increasing braking force without
any advance warning.
The warning lamp .
Speed range: around 5 km/h (3 mphyfWRNPKPSK\f.
Operating the area monitoring system (Front Assistyf
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Front Assist and the advance warning are automatically switched on when you switch on the
ignition.
Volkswagen recommends that Front Assist and also the distance and advance warnings are
switched on at all times. Exceptions ⇒ System limits.
Switching on and off
•Switch Front Assist on and off in the vehicle settings of the Infotainment system ⇒ Vehicle 
settings menu.
•OR: switch Front Assist on and off in the instrument cluster menus ⇒ Instrument cluster 
menus.
If you switch off Front Assist, the advance warning and distance warning will also be switched off.
The indicator lamp m/k/n998MK.
Setting the distance and advance warnings
•Switch the desired function on or off in the vehicle settings of the Infotainment system ⇒ Vehicle 
settings menu.
Depending on the vehicle equipment, you can also set the warning time for the advance warning.
Some settings can be stored in the user accounts of the personalisation function and
therefore change automatically when the user account changes ⇒ Personalisation.
Pedestrian Monitoring
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The Pedestrian Monitoring system can
help to avoid accidents with pedestrians
crossing the vehicle's path, or to
mitigate the consequences of an
accident.
The Pedestrian Monitoring system is not available in all countries, depending on the vehicle
equipment level.
The system gives a warning when there is a risk of collision, prepares the vehicle for emergency
braking, helps to brake the vehicle or performs an automatic brake intervention.
When the system warns the driver by means of an advance warning, the warning lamp .
When Front Assist is switched on, Pedestrian Monitoring is active as part of Front Assist in a
vehicle speed range from around 5 km/h (3 mphyfWRNPKPSK\f.