2019 TOYOTA YARIS ESP

2
TABLE OF CONTENTS
WARRANTY INFORMATION
INTRODUCTION
Satisfaction Down the Road 4
I
f You Need Assistance
5
T
he Immobilizer Key
7
T
ransportation Assistance
9
YOUR WARRANTIES IN DETAIL
General Warranty Provisions 10
N
ew Vehicle Limited Warranty
13
F
ederal Emission Control Warranty
17
C
alifornia Emission Control Warranty
23
T
ire Limited Warranty
29
YOUR RESPONSIBILITIES
Operation and Maintenance 30
O
btaining Warranty Service
32

4
A
t Toyota, our top priority is always
our customers. We know your Toyota
is an important part of your life and
something you depend on every day. That’s
why we’re dedicated to building products of
the highest quality and reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Financial Services vehicle service
agreements and Toyota Auto Care and
Toyota Care Plus pre-paid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for you. Our goal is for every Toyota customer to

enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
SATISFACTION DOWN THE ROAD
Introduction
INTRODUCTION

5
IF YOU NEED ASSISTANCE
B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should
you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center
at (800) 331-4331.
Please have the following information
ready when you call:
•

Y
our Toyota’s vehicle identification number
(located on the driver’s side corner of the
dashboard, under the windshield)
•

C
urrent mileage on your vehicle
•

N
ame of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the dealership
to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the Owner’s
Warranty Rights Notification booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
To initiate arbitration, you must complete
a NCDS customer claim form and mail it
to NCDS. To request a form, call NCDS
at (800) 777-8119 or obtain a copy at
www.ncdsusa.org. When you call,
please have your vehicle identification
number, the current mileage on your
Toyota and the names of your selling and
servicing dealerships.
Introduction
INTRODUCTION

WHAT IS NOT COVERED
These warranty obligations do not apply
to failures or noncompliance caused by:
•

T
he use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.
•

T
he use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to
this warranty.
WARRANTY PARTS LIST
Air/Fuel Metering System
• Air/fuel ratio feedback control system
•

C
old-start enrichment system
•

D
eceleration control system
•

E
lectronic fuel injection system components
– A

irflow sensor
– E

ngine control module (8/80)
–

Throttle body
–

Other components
Air Induction System
• Intake manifold and intake air surge tank
Catalyst System
• Catalytic converter and protector (8/80)
•
C
onstricted fuel filler neck
•

E
xhaust manifold
•

E
xhaust pipe (manifold to catalyst
and/or catalyst to catalyst)
Evaporative Control System
• Charcoal canister
•

D
iaphragm valve
•

F
uel filler cap
•

F
uel tank
•

V
apor liquid separator
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
18
FEDERAL EMISSION CONTROL WARRANTY
Your Responsibilities
WARRANTY

Exhaust Gas Recirculation
(EGR) System
• EGR gas temperature sensor
•
E
GR valve
•

A
ssociated parts
Ignition System
• Distributor and internal parts
•
I
gnition coil and ignitor
•

I
gnition wires
•

S
park plugs*
Positive Crankcase Ventilation
(PCV) System
• Oil filler cap
•
P
CV valve or orifice
Other Parts Used in
Above Systems
• Data link connector (8/80)
•
H
oses, clamps, fittings, tubing and
mounting hardware
•

M
alfunction indicator light and bulb (8/80)
•

P
ulleys, belts and idlers
•

S
ealing gaskets and devices
•

S
ensors, solenoids, switches and valves


MAINTENANCE
You are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this booklet.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, any failure or noncompliance
caused by lack of maintenance is not
covered by this warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
* Warranted until first required maintenance under terms of the California Emission Control Warranty. 8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
19
FEDERAL EMISSION CONTROL WARRANTY
Your Responsibilities
WARRANTY

MANUFACTURER’S
WARRANTY COVERAGE
1) For three years or 50,000 miles,
whichever occurs first:
–


I
f your vehicle fails a smog-check test,
all necessary repairs and adjustments
will be made by Toyota to ensure
that your vehicle passes the test.
This is your Emission Control System
PERFORMANCE WARRANTY.
–


I
f an emissions-related part listed on
pages 18–19 is defective, the part will
be repaired or replaced by Toyota.
This is your SHORT-TERM Emission
Control System DEFECT WARR ANT Y.
Specific components may have
longer coverage under the terms of
the Powertrain Warranty.
2)

F
or seven years or 70,000 miles,
whichever occurs first:
–


I
f an emissions-related part listed on
page 25 is defective, the part will be
repaired or replaced by Toyota. This is
your LONG
-T

ERM Emission
Control System DEFECT WARR ANT Y.
OWNER’S WARRANTY
RESPONSIBILITIES
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyota
recommends that you retain all receipts
covering maintenance on your vehicle, but
Toyota cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to a Toyota dealership as soon as
a problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed 30 days.
You should also be aware that Toyota
may deny you warranty coverage if your
vehicle or a part has failed due to abuse,
neglect, improper maintenance or
unapproved modifications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact the Toyota Customer
Experience Center at (800) 331-4331 or
the California Air Resources Board, Mobile
Source Control Division, at 9528 Telstar
Avenue, Suite 4, El Monte, CA 91731,
(800) 242-4450.
24
CALIFORNIA EMISSION CONTROL WARRANTY
Your Warranties in Detail
WARRANTY

MAINTENANCE
You are responsible for performance of the
required maintenance indicated in the
Owner’s Manual and this booklet. Toyota
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused
by lack of maintenance is not covered by
this warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyota recommends the use of
Genuine Toyota Parts when servicing
or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use non-Genuine Toyota Parts for
maintenance and repairs. However,
use of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of
the emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyota
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyota Parts.
26
CALIFORNIA EMISSION CONTROL WARRANTY
Your Warranties in Detail
WARRANTY

GENERAL INFORMATION
You are responsible for ensuring that
your Toyota is operated and maintained
according to the instructions in the
Owner’s Manual and this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time
of service and a description of service
performed and/or parts installed. For
your convenience, a maintenance log is
included in this booklet. If you sell your
vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by
lack of proper maintenance is not
covered under warranty.
WHERE TO GO
FOR MAINTENANCE
You may have maintenance performed
on your vehicle by any qualified person
or facility. However, Toyota recommends
having maintenance performed by an
authorized Toyota dealership.
Toyota dealership technicians are specially
trained to maintain and repair Toyota
vehicles. They stay current on the latest
service information through Toyota
technical bulletins, service publications
and training courses. Many are also
certified through the Toyota Certification
Program, which involves a series of
rigorous written examinations. Feel free
to ask any Toyota dealership to show you
their technicians’ credentials.
You can be confident you’re getting the
best possible service for your vehicle
when you take it to a Toyota dealership.
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OPERATION AND MAINTENANCE
Your Responsibilities
WARRANTY