2019 TOYOTA LAND CRUISER bluetooth

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239
Phone
7
3. What to do if...
 When using the h ands-free system with a Bluetooth
® device
Troubleshooting
If there is a problem with the hands-free system or a Bluetooth® device, first check
the table below.
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
The hands-free sys-
tem or Bluetooth®
device does not
work.
The connected de-
vice may not be a
compatible
Bluetooth
® cellular
phone.
For a list of specific
devices which
operation has been
confirmed on this
system, check with
your Toyota dealer or
the following
website:
http://
www.toyota.com/entune/

The Bluetooth® ver-
sion of the connected
cellular phone may
be older than the
specified version.Use a cellular phone
with Bluetooth® ver-
sion 2.0 or higher
(recommended: Ver.
3.0 +EDR or higher).34

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2403. What to do if...
 When registering/connecting a cellular phone
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
A cellular phone can-
not be registered.
An incorrect pass-
code was entered on
the cellular phone.Enter the correct
passcode on the cel-
lular phone.

The registration op-
eration has not been
completed on the
cellular phone side.Complete the regis-
tration operation on
the cellular phone
(approve registration
on the phone).

Old registration infor-
mation remains on
either this system or
the cellular phone.
Delete the existing
registration informa-
tion from both this
system and the cellu-
lar phone, then regis-
ter the cellular phone
you wish to connect
to this system.
38
A Bluetooth® con-
nection cannot be
made.
Another Bluetooth®
device is already
connected.
Manually connect the
cellular phone you
wish to use to this
system.
38
Bluetooth® function
is not enabled on the
cellular phone.Enable the
Bluetooth® function
on the cellular
phone.
Automatic
Bluetooth® connec-
tion on this system is
set to off.
Set automatic
Bluetooth® connec-
tion on this system to
on when the engine
switch is in ACCES-
SORY or IGNITION
ON mode.
42

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2413. What to do if...
Phone
7
When making/receiving a call
“Unable to dial.
Please check your
phone.” message is
displayed.
Bluetooth® function
is not enabled on the
cellular phone.Enable the
Bluetooth® function
on the cellular
phone.
Old registration infor-
mation remains on
either this system or
the cellular phone.
Delete the existing
registration informa-
tion from both this
system and the cellu-
lar phone, then regis-
ter the cellular phone
you wish to connect
to this system.
38
SymptomLikely causeSolution
Page
Cellular phoneThis
system
A call cannot be
made/received.Your vehicle is in a
“No Service” area.Move to where “No
Service” no longer
appears on the dis-
play.

SymptomLikely causeSolution
Page
Cellular
phoneThis
system

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2433. What to do if...
Phone
7
When using the Bluetooth® message function
 In other situations
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
Messages cannot be
viewed.
Message transfer is
not enabled on the
cellular phone.
Enable message
transfer on the cellu-
lar phone (approve
message transfer on
the phone).

Automatic transfer
function on this sys-
tem is set to off.Set automatic trans-
fer function on this
system to on.
237
New message notifi-
cations are not dis-
played.
Notification of SMS/
MMS/E-mail recep-
tion on this system is
set to off.Set notification of
SMS/MMS/E-mail
reception on this sys-
tem to on.
237
Automatic message
transfer function is
not enabled on the
cellular phone.Enable automatic
transfer function on
the cellular phone.
SymptomLikely causeSolution
Page
Cellular phoneThis
system
The Bluetooth® con-
nection status is dis-
played at the top of
the screen each time
the power switch is in
ACCESSORY or IG-
NITION ON mode.
Connection confir-
mation display on
this system is set to
on.To turn off the dis-
play, set connection
confirmation display
on this system to off.
41

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2443. What to do if...
: For details, refer to the owner’ s manual that came with the cellular phone.
Even though all con-
ceivable measures
have been taken, the
symptom status does
not change.
The cellular phone is
not close enough to
this system.Bring the cellular
phone closer to this
system.

Radio interference
has occurred.
Turn off Wi-Fi® de-
vices or other devic-
es that may emit
radio waves.
(Wi-Fi
® is a regis-
tered trademark of
Wi-Fi Alliance
®.)

The cellular phone is
the most likely cause
of the symptom.
Turn the cellular
phone off, remove
and reinstall the bat-
tery pack, and then
restart the cellular
phone.

Enable the cellular
phone’s Bluetooth®
connection.

Disable the Wi-Fi®
connection of the cel-
lular phone.
Stop the cellular
phone’s security soft-
ware and close all
applications.

Before using an ap-
plication installed on
the cellular phone,
carefully check its
source and how its
operation might af-
fect this system.

SymptomLikely causeSolution
Page
Cellular phoneThis
system

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2481. Entune App Suite overview
User registration is required to start using
the Entune App Suite service.
 Entune App suite does not require an acti-
vation fee or monthly recurring fees.
 Services requiring a separate contract can
also be used.*
*: For details, refer to
http://www.toyota.com/entune/
or call
1-800-331-4331.
 Entune App Suite is available in the con-
tiguous United States, D.C. and Alaska.
 The following personal data can be
deleted from the system and returned to
their default settings:
• Downloaded applications
• Downloaded application content
Perform the following actions.
In order to use Entune App Suite, the fol-
lowing actions must first be performed:
 User registration with a service contract
( P.248)
 Download the Entune App Suite applica-
tion onto your cellular phone, and login to
the application. ( P.249)
 Register the cellular phone that the
Entune App Suite application was down-
loaded to with the system. ( P.249)
 Register a Bluetooth
® phone with the
hands-free system. ( P. 3 6 )
 Download Entune App Suite applications
to the system. ( P.250)
1Perform user registration at
http://www.toyota.com/entune/
.
Before using the function
Subscription
Availability of service
INFORMATION
● When using Entune App Suite, depend-
ing on the details of your cellular phone
contract, data usage fees may apply.
Confirm data usage fees before using
this service.
● In this section, the required actions to
activate applications, connect a cellular
phone to the system and registration
steps for Entune App Suite are
explained. For details regarding Entune
App Suite operations and each of the
applications, refer to
http://www.toyota.com/entune/
.
● The actual service availability is depen-
dent on the network condition.
Initializing personal data
The personal data used in applications
can be removed from the system.
(  P.48)
INFORMATION
● Once initialized, data will be erased from
the system. Pay close attention when
initializing the data.
Preparation befo re using Entune
App Suite
Setup required to use Entune
App Suite
User registration
1User registration
2Download the Entune App Suite ap-
plication to your cellular phone.
3Register the cellul ar phone to the sys-
tem.
4Download Entune App Suite applica-
tions to the system.

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2491. Entune App Suite overview
Entune App Suite
8
1Download the Entune App Suite appli-
cation to your cellular phone.
2Run the Entune App Suite application
on your cellular phone.
3Enter the information required into the
Entune App Suite application. Login to
the application.
1The actions on P.248 need to be per-
formed before Entune App Suite appli-
cations can be downloaded.
2Once your phone is running the Entune
App Suite application with a valid ac-
count logged in and is connected to the
system, an on-screen pop-up will be
displayed offering to begin download-
ing Entune App Suite applications to
the system. After download has start-
ed, see P.251 for more information.
Registering the Entune App
Suite application
INFORMATION
● Applications can only be used when the
Entune App Suite application has been
downloaded to your cellular phone and
the application is running.
● Entune App Suite operational proce-
dures can also be confirmed by visiting
http://www.toyota.com/entune/
.
● In order to use applications, it is neces-
sary to run the Entune App Suite appli-
cation on your cellular phone.
● If an iPhone is connected via Bluetooth
®
and USB at the same time, system oper-
ation may become unstable. For known
phone compatibility information, refer to
http://www.toyota.com/entune/
.
● If an Entune App Suite application is
used while iPod audio is being played
back, system operation may become
unstable.
Downloading Entune App Suite
applications

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2532. Entune App Suite operation
Entune App Suite
8
If a message appears on the screen
When problems occur starting up the application player, a messa ge will appear on
the screen. Referring to the table below to identify the proble m, take the suggested
corrective action.
MessageDisplay conditionsCorrective action
“This feature is unavailable
during an emergency call.”Safety Connect is being im-
plemented.After Safety Connect is fin-
ished, perform the operation
again.
“This feature is unavailable
while transferring contacts.”Contacts are being trans-
ferred manually from the
phonebook.When the transfer of contacts
is complete, perform the op-
eration.
“Unable to connect to a
Bluetooth* phone. For trou-
bleshooting assistance,
please visit toyota.com.”
The cellular phone cannot be
connected.
Refer to http://
www.toyota.com/entune/ to
confirm if the phone is com-
patible or not.
“This feature is unavailable
during a handsfree call.”A hands-free call is in prog-
ress.After the hands-free call is fin-
ished, perform the operation.
“To use these services, an
active application needs to be
running on your phone. For
more information, please visit
toyota.com.”
The Entune App Suite appli-
cation cannot be connected
to Bluetooth
® SPP.
Refer to http://www.toyota.com/entune/ to
confirm if the phone is
Bluetooth
® SPP compatible
or not, and then activate the
Entune App Suite application.
“Entune App Suite connection
has been lost. Please confirm
your connection.”Communication was discon-
nected.After a few moments, retry
the operation.
*: The Bluetooth® word mark and logos are registered trademarks owned by the
Bluetooth SIG, Inc.