2019 Ram 3500 service

673
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep a
maintenance log of your vehicle's service history. This can
often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle's problems or the specific
work you want done. If you've had an accident or work done
that is not on your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must have your vehicle
by the end of the day, discuss the situation with the service
advisor and list the items in order of priority. At many autho-
rized dealers, you may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is advisable to make
these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally inter -
ested in your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho -
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service. The
manufacturer's authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest infor -
mation to ensure the vehicle is fixed correctly and in a timely
manner.
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674 CUSTOMER ASSISTANCE
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with this
process.
• If for some reason you are still not satisfied, talk to thegeneral manager or owner of the authorized dealer. They
want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manufacturer's customer center.
Any communication to the manufacturer's customer center
should include the following information:
• Owner's name and address
• Owner's telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345

CUSTOMER ASSISTANCE 675
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manu-
facturer has installed special TDD (Telecommunication
Devices for the Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who has access to a
TDD or a conventional teletypewriter (TTY) in the United
States, can communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer's New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manufac-
turer's service contracts. If you purchased a manufacturer's
service contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three weeks of the vehicle delivery date. If you have any questions about the
service contract, call the manufacturer's Service Contract
National Customer Hotline at 1-800-521-9922 (Canadian resi
-
dents, call (800) 465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer's service contract. It is not
responsible for any service contract other than the manufac -
turer's service contract. If you purchased a service contract
that is not a manufacturer's service contract, and you require
service after the manufacturer's New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
We appreciate that you have made a major investment when
you purchased the vehicle. An authorized dealer has also
made a major investment in facilities, tools, and training to
assure that you are absolutely delighted with the ownership
experience. You will be pleased with their sincere efforts to
resolve any warranty issues or related concerns.
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CUSTOMER ASSISTANCE 677
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans -
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/ .
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the informa -
tion that students and professional technicians need in diag -
nosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo -
nents is written in straightforward language with illustra-
tions, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct prob
-
lems the first time, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared with the assis -
tance of service and engineering specialists to acquaint you
with specific FCA US LLC vehicles. Included are starting,
operating, emergency and maintenance procedures as well
as specifications, capabilities and safety tips.
Call toll free at:
• 1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
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680
Center High Mounted Stop Light......................................... 453
Center Seat Storage Compartment ....................................... 113
Changing A Flat Tire .............................................................. 469
Chart, Tire Sizing .................................................................... 533
Check Engine Light (Malfunction Indicator Light) ........... 193
Checking Your Vehicle For Safety ........................................ 286
Checks, Safety .......................................................................... 286
Child Restraint ........................................................................ 258
Child Restraints Booster Seats ........................................................................ 262
Child Seat Installation ................................................ 275, 277
How To Stow An unused ALR Seat Belt ......................... 273Infant And Child Restraints .............................................. 260Locating The LATCH Anchorages ................................... 269
Lower Anchors And Tethers For Children ..................... 264Older Children And Child Restraints .............................. 261
Seating Positions ................................................................. 263
Clean Air Gasoline .................................................................. 568
Cleaning Wheels................................................................................... 551
Climate Control ......................................................................... 79 Automatic ............................................................................... 83
Manual .................................................................................... 79
Cold Weather Operation........................................................ 296
Compact Disc (CD) Maintenance ......................................... 672
Compact Spare Tire ................................................................ 549 Contract, Service......................................................................675
Cooling Pressure Cap (Radiator Cap) ..................................525
Cooling System ........................................................................522
Adding Coolant (Antifreeze) .............................................524
Coolant Level ...............................................................522, 525Cooling Capacity .................................................................571
Disposal Of Used Coolant..................................................525Drain, Flush, And Refill .....................................................523
Inspection ............................................................................. 525
Points To Remember ........................................................... 526Pressure Cap ........................................................................525Radiator Cap ........................................................................525Selection Of Coolant (Antifreeze) .....................523, 571, 572
Corrosion Protection ...............................................................557
Cruise Control (Speed Control) ....................................354, 357
Cruise Light .....................................................................191, 192
Cupholders...............................................................................122
Customer Assistance ..............................................................673
Cybersecurity ...........................................................................576 D
Daytime Running Lights ..........................................................68
Dealer Service ..........................................................................506
Defroster, Rear Window ..........................................................79
Defroster, Windshield ......................................................79, 287
Delay (Intermittent) Wipers ....................................................77
Diagnostic System, Onboard .................................................192

684
J
Jack Location............................................................................ 469
Jump Starting........................................................................... 488 K
Key Fob Panic Alarm ........................................................................... 19
Programming Additional Key Fobs ............................. 24, 30
Key Fob Battery Service (Remote Keyless Entry)................. 21
Key Fob Programming (Remote Keyless Entry) .................. 24
Keyless Enter-N-Go .......................................................... 36, 291 Lock The Vehicle’s Doors................................... 585, 610, 631
Passive Entry.......................................................................... 36
Passive Entry Programming ...................................... 610, 631
Keys............................................................................................. 18 Replacement........................................................................... 31 L
Lane Change And Turn Signals .............................................. 71 Lane Change Assist .................................................................. 71
Latches ...................................................................................... 289 Hood ..................................................................................... 101
Lead Free Gasoline ................................................................. 567
Leaks, Fluid.............................................................................. 289
Life Of Tires ............................................................................. 545
Light Bulbs ....................................................................... 289, 446
Lights ........................................................................................ 289 Air Bag .................................................................. 180, 245, 287 Automatic High Beam ..........................................................68
Brake Assist Warning .........................................................204
Brake Warning .....................................................................180
Bulb Replacement................................................................446
Cab Top Clearance ..............................................................455
Cargo .......................................................................................72
Center Mounted Stop..........................................................453
Courtesy/Reading ................................................................74
Cruise ............................................................................191, 192 Daytime Running ..................................................................68
Electronic Stability Program(ESP) Indicator ...................181
Engine Temperature Warning ...........................................181
Exterior............................................................................67, 289Fog .........................................................................................451
Four Wheel Drive Indicator ...............................................317Hazard Warning Flasher ....................................................440
Headlights ........................................................................67, 69High Beam ..............................................................................68
Hill Descent Control Indicator .......................................... 206Illuminated Entry ..................................................................76
Interior ..............................................................................73, 74
Lights On Reminder..............................................................70
Low Fuel ...............................................................................186
Malfunction Indicator (Check Engine).............................184Park........................................................................................191Passing ....................................................................................69

685
Seat Belt Reminder .............................................................. 179Security Alarm..................................................................... 181
Service ................................................................................... 446Side Marker .......................................................................... 457
Traction Control .................................................................. 204
Transfer Case ....................................................................... 317Turn Signals ........................................... 71, 191, 289, 447, 452
Warning Instrument Cluster Descriptions .............. 181, 191
Limited-Slip Differential ................................................ 337, 530
Load Shed Battery Saver Mode............................................. 177
Load Shed Battery Saver On ................................................. 177
Load Shed Electrical Load Reduction .................................. 177
Load Shed Intelligent Battery Sensor ................................... 177
Loading Vehicle ...................................................................... 410 Tires....................................................................................... 537
Locks Automatic Door..................................................................... 39
Child Protection .................................................................... 39
Power Door ............................................................................ 35
Low Tire Pressure System ..................................................... 220
Lubrication, Body ................................................................... 517
Lug Nuts/Bolts ....................................................................... 565 M
Maintenance............................................................................. 100
Maintenance Free Battery ...................................................... 506
Maintenance Schedule ........................................................... 499 Malfunction Indicator Light (Check Engine) ......................184
Manual Park Release .........................................................................492
Service ...................................................................................677
Media Hub ...............................................................................643
Memory Seat ..............................................................................45
Methanol...................................................................................568
Mirrors ........................................................................................57 Electric Powered ....................................................................60
Heated .....................................................................................63
Memory...................................................................................45
Outside....................................................................................59
Rearview .............................................................57, 58, 59, 441 Trailer Towing .......................................................................62
Modifications/Alterations Vehicle.....................................................................................15
Monitor, Tire Pressure System ..............................................220
Mopar Parts..............................................................................676
MP3 Control ............................................................................. 643
Multi-Function Control Lever .................................................67 N
Navigation System (Uconnect GPS) .....................................397
New Vehicle Break-In Period ................................................297 O
Occupant Restraints ................................................................230
Octane Rating, Gasoline (Fuel)..............................................567
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688
Schedule, Maintenance .......................................................... 499
Seat Belt Reminder.................................................................. 179
Seat Belts .......................................................................... 231, 287Adjustable Shoulder Belt ................................................... 237
Adjustable Upper Shoulder Anchorage .......................... 237
Adjustable Upper Shoulder Belt Anchorage................... 237
Automatic Locking Retractor (ALR) ................................ 243
Child Restraints ................................................................... 258Energy Management Feature ............................................ 242
Extender................................................................................ 241
Front Seat...................................................................... 231, 235
Inspection ............................................................................. 287
Lap/Shoulder Belt Operation ........................................... 235
Lap/Shoulder Belt Untwisting ......................................... 237Operating Instructions ....................................................... 235
Pregnant Women................................................................. 242
Pretensioners........................................................................ 242
Reminder .............................................................................. 232
Seat Belt Extender ............................................................... 241Seat Belt Pretensioner ......................................................... 242
Seat Belt Reminder .............................................................. 232Untwisting Procedure ........................................................ 237
Seat Belts Maintenance........................................................... 562
Seats ................................................................................ 40, 42, 44 Adjustment....................................................................... 40, 44Easy Entry .............................................................................. 48 Folding Floor ........................................................................119
Head Restraints .....................................................................51
Memory...................................................................................45
Power ......................................................................................43
Rear Folding ...........................................................................40
Reclining Rear ........................................................................43
Tilting ......................................................................................40
Security Alarm ...................................................................32, 181
Selection Of Coolant (Antifreeze) .........................................572
Sentry Key Key Programming .................................................................30
Sentry Key (Immobilizer).........................................................30
Sentry Key Replacement ..........................................................31
Service Assistance ...................................................................673
Service Contract.......................................................................675
Service Manuals ......................................................................677
Shifting...................................................................................... 299 Automatic Transmission ....................................................301
Transfer Case .......................................................................316Transfer Case, Shifting Into Transfer Case
Neutral (N) ...........................................................................433
Transfer Case, Shifting Out Of Transfer Case
Neutral (N) ...........................................................................435
Side Steps, Power ......................................................................35
Signals, Turn ..............................................................71, 191, 289
Siri..............................................................................................666