2019 Ram 2500 maintenance

673
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep a
maintenance log of your vehicle's service history. This can
often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle's problems or the specific
work you want done. If you've had an accident or work done
that is not on your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must have your vehicle
by the end of the day, discuss the situation with the service
advisor and list the items in order of priority. At many autho-
rized dealers, you may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is advisable to make
these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally inter -
ested in your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho -
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service. The
manufacturer's authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest infor -
mation to ensure the vehicle is fixed correctly and in a timely
manner.
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CUSTOMER ASSISTANCE 677
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans -
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/ .
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the informa -
tion that students and professional technicians need in diag -
nosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo -
nents is written in straightforward language with illustra-
tions, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct prob
-
lems the first time, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared with the assis -
tance of service and engineering specialists to acquaint you
with specific FCA US LLC vehicles. Included are starting,
operating, emergency and maintenance procedures as well
as specifications, capabilities and safety tips.
Call toll free at:
• 1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
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INDEX
A
Adaptive Cruise Control (ACC) (Cruise Control) ............. 357
Adding Engine Coolant (Antifreeze) ................................... 524
Adding Fuel ............................................................................. 408
Additives, Fuel ........................................................................ 568
Adjust Down....................................................................................... 44
Forward .................................................................................. 44
Rearward ................................................................................ 44
Up ............................................................................................ 44
Adjustable Pedals...................................................................... 56
Air Bag Air Bag Operation ............................................................... 249Air Bag Warning Light ....................................................... 245
Enhanced Accident Response ................................... 255, 498
Event Data Recorder (EDR) ............................................... 498
If Deployment Occurs ........................................................ 254
Knee Impact Bolsters .......................................................... 249Maintaining Your Air Bag System.................................... 256
Maintenance......................................................................... 256
Transporting Pets ................................................................ 286
Air Bag Light ........................................................... 180, 245, 287
Air Cleaner, Engine (Engine Air Cleaner Filter) ................ 509
Air Conditioner Maintenance ............................................... 511 Air Conditioner Refrigerant ..........................................511, 512
Air Conditioner System..........................................................511
Air Conditioning ................................................................. 79, 90
Air Conditioning Filter .....................................................93, 512
Air Conditioning System .........................................................91
Air Conditioning, Operating Tips ..........................................91
Air Filter ...................................................................................509
Air Pressure Tires .......................................................................................542
Alarm Panic ........................................................................................19
Security Alarm ...............................................................32, 181
Alterations/Modifications Vehicle.....................................................................................15
Android Auto ..........................................................................668
Antifreeze (Engine Coolant) ..........................................523, 571 Disposal ................................................................................525
Anti-Lock Brake System (ABS) .............................................195
Anti-Lock Warning Light.......................................................187
Apple CarPlay .........................................................................670
Assist, Hill Start .......................................................................198
Audio Systems (Radio)........................................................... 575
Auto Down Power Windows ..................................................95
Auto Unlock, Doors ................................................................306

680
Center High Mounted Stop Light......................................... 453
Center Seat Storage Compartment ....................................... 113
Changing A Flat Tire .............................................................. 469
Chart, Tire Sizing .................................................................... 533
Check Engine Light (Malfunction Indicator Light) ........... 193
Checking Your Vehicle For Safety ........................................ 286
Checks, Safety .......................................................................... 286
Child Restraint ........................................................................ 258
Child Restraints Booster Seats ........................................................................ 262
Child Seat Installation ................................................ 275, 277
How To Stow An unused ALR Seat Belt ......................... 273Infant And Child Restraints .............................................. 260Locating The LATCH Anchorages ................................... 269
Lower Anchors And Tethers For Children ..................... 264Older Children And Child Restraints .............................. 261
Seating Positions ................................................................. 263
Clean Air Gasoline .................................................................. 568
Cleaning Wheels................................................................................... 551
Climate Control ......................................................................... 79 Automatic ............................................................................... 83
Manual .................................................................................... 79
Cold Weather Operation........................................................ 296
Compact Disc (CD) Maintenance ......................................... 672
Compact Spare Tire ................................................................ 549 Contract, Service......................................................................675
Cooling Pressure Cap (Radiator Cap) ..................................525
Cooling System ........................................................................522
Adding Coolant (Antifreeze) .............................................524
Coolant Level ...............................................................522, 525Cooling Capacity .................................................................571
Disposal Of Used Coolant..................................................525Drain, Flush, And Refill .....................................................523
Inspection ............................................................................. 525
Points To Remember ........................................................... 526Pressure Cap ........................................................................525Radiator Cap ........................................................................525Selection Of Coolant (Antifreeze) .....................523, 571, 572
Corrosion Protection ...............................................................557
Cruise Control (Speed Control) ....................................354, 357
Cruise Light .....................................................................191, 192
Cupholders...............................................................................122
Customer Assistance ..............................................................673
Cybersecurity ...........................................................................576 D
Daytime Running Lights ..........................................................68
Dealer Service ..........................................................................506
Defroster, Rear Window ..........................................................79
Defroster, Windshield ......................................................79, 287
Delay (Intermittent) Wipers ....................................................77
Diagnostic System, Onboard .................................................192

681
Differential, Limited Slip ....................................................... 337
Disabled Vehicle Towing ....................................................... 495
Disposal Antifreeze (Engine Coolant) .............................................. 525
Do Not Disturb ........................................................................ 668
Door Ajar.................................................................................. 183
Door Ajar Light ....................................................................... 183
Door Locks Automatic ............................................................................... 39
Doors........................................................................................... 33
Drag And Drop Menu ............................................................ 575
Driver’s Seat Back Tilt .............................................................. 40
Driving Off-Pavement....................................................................... 324Off-Road ............................................................................... 324
Through Flowing, Rising, Or Shallow Standing Water ..... 437

Dual Rear Wheels ........................................................... 554, 565 E
Electric Brake Control System ............................................... 196 Anti-Lock Brake System ..................................................... 195
Electronic Roll Mitigation .......................................... 200, 204
Electrical Power Outlets......................................................... 124
Electronic Range Select (ERS)................................................ 307
Electronic Stability Control (ESC) ........................................ 200
Electronic Throttle Control Warning Light ......................... 182
Electronically Shifted Transfer Case .................................... 309 Emergency Braking.................................................................298
Emergency, In Case Of Freeing Vehicle When Stuck ..............................................494Hazard Warning Flasher ....................................................440
Jump Starting .......................................................................488
Emission Control System Maintenance ...............................193
Engine .......................................................................................504 Air Cleaner ...........................................................................509
Block Heater .........................................................................297
Break-In Recommendations...............................................297Compartment Identification ..............................................504Coolant (Antifreeze)............................................................ 572
Exhaust Gas Caution................................................... 286, 570Fails To Start.........................................................................295
Flooded, Starting .................................................................295
Fuel Requirements ......................................................567, 571
Jump Starting .......................................................................488Oil ..........................................................................507, 571, 572
Oil Filler Cap ................................................................504, 508
Oil Filter ................................................................................509Oil Reset ................................................................................167Oil Selection .................................................................507, 571
Oil Synthetic .........................................................................508
Overheating..........................................................................493
Starting..................................................................................292
Engine Oil Viscosity................................................................508
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685
Seat Belt Reminder .............................................................. 179Security Alarm..................................................................... 181
Service ................................................................................... 446Side Marker .......................................................................... 457
Traction Control .................................................................. 204
Transfer Case ....................................................................... 317Turn Signals ........................................... 71, 191, 289, 447, 452
Warning Instrument Cluster Descriptions .............. 181, 191
Limited-Slip Differential ................................................ 337, 530
Load Shed Battery Saver Mode............................................. 177
Load Shed Battery Saver On ................................................. 177
Load Shed Electrical Load Reduction .................................. 177
Load Shed Intelligent Battery Sensor ................................... 177
Loading Vehicle ...................................................................... 410 Tires....................................................................................... 537
Locks Automatic Door..................................................................... 39
Child Protection .................................................................... 39
Power Door ............................................................................ 35
Low Tire Pressure System ..................................................... 220
Lubrication, Body ................................................................... 517
Lug Nuts/Bolts ....................................................................... 565 M
Maintenance............................................................................. 100
Maintenance Free Battery ...................................................... 506
Maintenance Schedule ........................................................... 499 Malfunction Indicator Light (Check Engine) ......................184
Manual Park Release .........................................................................492
Service ...................................................................................677
Media Hub ...............................................................................643
Memory Seat ..............................................................................45
Methanol...................................................................................568
Mirrors ........................................................................................57 Electric Powered ....................................................................60
Heated .....................................................................................63
Memory...................................................................................45
Outside....................................................................................59
Rearview .............................................................57, 58, 59, 441 Trailer Towing .......................................................................62
Modifications/Alterations Vehicle.....................................................................................15
Monitor, Tire Pressure System ..............................................220
Mopar Parts..............................................................................676
MP3 Control ............................................................................. 643
Multi-Function Control Lever .................................................67 N
Navigation System (Uconnect GPS) .....................................397
New Vehicle Break-In Period ................................................297 O
Occupant Restraints ................................................................230
Octane Rating, Gasoline (Fuel)..............................................567
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688
Schedule, Maintenance .......................................................... 499
Seat Belt Reminder.................................................................. 179
Seat Belts .......................................................................... 231, 287Adjustable Shoulder Belt ................................................... 237
Adjustable Upper Shoulder Anchorage .......................... 237
Adjustable Upper Shoulder Belt Anchorage................... 237
Automatic Locking Retractor (ALR) ................................ 243
Child Restraints ................................................................... 258Energy Management Feature ............................................ 242
Extender................................................................................ 241
Front Seat...................................................................... 231, 235
Inspection ............................................................................. 287
Lap/Shoulder Belt Operation ........................................... 235
Lap/Shoulder Belt Untwisting ......................................... 237Operating Instructions ....................................................... 235
Pregnant Women................................................................. 242
Pretensioners........................................................................ 242
Reminder .............................................................................. 232
Seat Belt Extender ............................................................... 241Seat Belt Pretensioner ......................................................... 242
Seat Belt Reminder .............................................................. 232Untwisting Procedure ........................................................ 237
Seat Belts Maintenance........................................................... 562
Seats ................................................................................ 40, 42, 44 Adjustment....................................................................... 40, 44Easy Entry .............................................................................. 48 Folding Floor ........................................................................119
Head Restraints .....................................................................51
Memory...................................................................................45
Power ......................................................................................43
Rear Folding ...........................................................................40
Reclining Rear ........................................................................43
Tilting ......................................................................................40
Security Alarm ...................................................................32, 181
Selection Of Coolant (Antifreeze) .........................................572
Sentry Key Key Programming .................................................................30
Sentry Key (Immobilizer).........................................................30
Sentry Key Replacement ..........................................................31
Service Assistance ...................................................................673
Service Contract.......................................................................675
Service Manuals ......................................................................677
Shifting...................................................................................... 299 Automatic Transmission ....................................................301
Transfer Case .......................................................................316Transfer Case, Shifting Into Transfer Case
Neutral (N) ...........................................................................433
Transfer Case, Shifting Out Of Transfer Case
Neutral (N) ...........................................................................435
Side Steps, Power ......................................................................35
Signals, Turn ..............................................................71, 191, 289
Siri..............................................................................................666

691
Transmission............................................................................ 301Automatic ..................................................................... 301, 528
Fluid ...................................................................................... 574
Maintenance......................................................................... 528
Shifting.................................................................................. 299
Transporting Pets .................................................................... 286
Tread Wear Indicators............................................................ 545
Turn Signals ....................................................... 71, 191, 447, 452 U
Uconnect Uconnect Settings ................ 578, 585, 588, 610, 613, 631, 633
Uconnect Settings Customer Programmable
Features .................................. 36, 585, 588, 610, 613, 631, 633
Passive Entry Programming ........................ 36, 585, 610, 631
Uconnect Voice Command .................................................... 649
Uniform Tire Quality Grades ................................................ 555
Universal Garage Door Opener (HomeLink) ..................... 104
Universal Transmitter ............................................................ 104
Unleaded Gasoline.................................................................. 567
Untwisting Procedure, Seat Belt ........................................... 237
USB ............................................................................................ 643
Utility Rails, Rear Cargo Area............................................... 142 V
Vehicle Identification Number (VIN) ..................................564
Vehicle Loading...............................................................410, 538
Vehicle Modifications/Alterations .........................................15
Vehicle Storage ..................................................................92, 557
Vehicle User Guide In Vehicle Help ......................................................................16
Navigation ..............................................................................16
Operating Instructions..........................................................16
Searching User Guide ...........................................................16
Viscosity, Engine Oil...............................................................508
Voice Recognition System (VR) ............................................649
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