2019 MERCEDES-BENZ SPRINTER tow

Obser
vethef ollowing points toensur ethat the
ve hicle is properly secured agains trolling away
unin tentionally: #
Alwaysa pply thep arking brake. #
Vehicles with automatic transmission:
engag etransmission position 005D.#
On uphill or downhill inclines: turnthe
front wheels towa rdst he curb. #
On uphill or downhill inclines: securethe
re ar axle wit hachockorano bject without
shar pedges.
% Yo
uc an operat ethe side windo wsforf ive
minutes af tery ou ha veswitched of fthe vehi‐
cle. Manual parking brake
Applying/releasing
theh andbrak elever &
WARNING Risk of skidding or an acci‐
dent bybraking wit hthe parking brake
If yo uh ave tobrak eyour vehicle wit hthe
parking brake, theb raking dis tance is consid‐
erab lylonger and thew heels ma yloc k. There
is an increased risk of skidding and/or acci‐
dent. #
Only brak ethe vehicle wit hthe parking
brak eift he service brak ehasfailed. #
Inthis case, do no tappl ythe parking
brak ewitht oo muc hforce. #
Ifth ew heels loc k,immediately release
th ep arking brak easmuchasr equired
fo rt he wheels totur na gain. &
WARNING Risk offire and an acciden tif
th ep arking brak eisnotreleased
If th ep arking brak eisnotfull yreleased when
driving, thef ollowing situations can occur:
R The parking brak ecan overheat and cause
af ire
R The parking brak ecan lose its holding
function #
Comple tely release thep arking brake
befor edriving off. The brak
elights do no tlight up when youb rake
th ev ehicle wit hthe parking brake.
Generally ,you ma yonlya ppl ythe parking brake
when thev ehicle is stationar y. #
Toappl ythe parking brake: pullhandbrake
le ver 1up as farast he las tpossible de tent.
Whe nthe engine is running ,the 0049
and 0024 (USA) or 0024(Canada) indicator
lamps in theI nstrument Displa ylight up. If
th ev ehicle is in motion, awarning tone
sounds.
% In
vehicles wit hafolding handbrak eleve r,
yo uc an then press handbrak elever 1 down
as farasitw illg o. #
Torelease thep arking brake: onvehicles
wit haf olding handbrak eleve r,firs tp ullh an d‐
brak elever 1 up as farasitw illg o. #
Pullh andbrak elever 1 slightly and press
re lease knob 2. #
Guide handbrak elever 1 down toas farasit
willg o.
The 0049 and0024 (USA) or 0024(Canada)
indica torlamps in theI nstrument Displa ygo
out.
Fo lding theh andbrak elever up or down (only
in vehicles with afolding handbrak elever)
Re quirements:
R The handbrak eleve risa pplied. #
Tofold down theh andbrak elever: push the
handbrak elever down as farasitw illg o. #
Toraise theh andbrak eleve r:pull theh and‐
brak elever up as farasitw illg o. Driving and parking
13 3

Pe
rforming emer gency braking with theh and‐
brak elever If, in
exceptional cases, thes ervice brak efails,
yo um ayuse thep arking brak etoperform emer‐
ge ncy braking. #
Eme rgency braking: press and hold release
button 2and carefull ypull brak elever 1. Electric parking brake
Note
sont he electric parking brake &
WARNING Risk of accident and inju ry
due tochildren and animals lef tunat ten‐
de dint hevehicle
If yo ul eave children and animals unat tended
in thev ehicle, they ma ybea bletos etthe
ve hicle in motion, fore xamp leby:
R Releasing thep arking brake.
R Shifting thea utomatic transmission out of
par kposition 005D.
R Startin gthe engine.
In addition, they ma yoperat evehicle equip‐
ment and become trapped. #
Neverlea ve children and animals unat‐
te nde dint hevehicle. #
When leaving thev ehicle, alw ayst ake
th eS martK eywit hyou and loc kthe
ve hicle. Fo
rthe automatic functions towo rkcor rectl y,the
driver mus tbeseated in thec orrect sea tposition
(/ page 59).
The function of thee lectric parking brak eis
dependent on theo n-boar delectrical sy stem volt‐ age. If
theo n-boar delectrical sy stem voltag eis
lo wort hereisam alfunction in thes ystem, it
ma ynotbe possible toappl ythe electric parking
brak eand they ellow 0024 indicator lam plights
up.
In this case, par kthe vehicle in thef ollowing way:
R Park thev ehicle on le velg roun da nd secur eit
to prev ent it from rolling away.
R Ve
hicles with automatic transmission:
shif tthe transmission toposition 005D.
% The electric parking brak
eisonlya ctually
applied when ther ed 0049 and0024 (USA)
or 0024 (Canada) indicator lamps light up
continuousl y.
It ma ynotbe possible torelease aparkin gbrake
if th eo n-boar delectrical sy stem voltag eisl owor
if th er eisam alfunction in thes ystem. Infor ma
qu alified specialis tworks hop. When thee ngine is
switched off, thee lectric parking brak ecarries
out afunction test at regular inter vals. Noise sare
normal in this process.
Au tomaticall yapplying the electric parking
brake
Ve hicles with automatic transmission:
The electric parking brak eisautomatically
applied when thet ransmission is in position 005D.
In addition, at leas tone of thef ollowing condi‐
tions mus tbefulfilled:
R thee ngine is switched off
R thed rive risn otsitting in thed rive r's seat
R theb elt buckle is undone To
prev ent thee lectric parking brak efroma pply‐
ing automaticall y,pull switch 1. 134
Driving and pa rking

&
WARNING Swerving of thev ehicle/
trailer combination due toinc reased
speed
If th ev ehicle/trailer combination swer ves,
yo uc an lose control of it.
The vehicle/trailer combination can even tip
ove r. #
Under no ci rcums tances shoul dyou try
to inc rease thes peed tostra ighten the
ve hicle/trailer combination. #
Reduce speed and do no tcounter-s teer. #
If necessar y,appl ythe brakes. &
WARNING Risk of accident du etothe
brak esystem overheating
If yo ul eave your foot on theb rake pedal
when driving, theb rake system ma yoverheat.
This increases theb raking dis tance and the
brak esystemm ayeve nfail. #
Neveru se theb rake pedal as afootrest. #
Do no tdepress theb rake pedal and the
accelerator pedal at thes ame time
while driving. &
WARNING Danger of accident du eto
unsuitable ball coupling
If yo ui nstall an unsuitable ball coupling, over‐
loading of thet railer hitc hand rear axle will
be ther esult. This is particularly thec ase if
th eb all coupling is relatively long or angled
dif fere ntl y.
The handling characteristic smaybe heavily
impaired and thet railer can become
de tach ed. Ther eisarisk offata linjur y. #
Only ins tallab all couplin gthat meets
th ep ermitted dimension sand has been
designed fort he trailer operation
re qu irements. #
Do no tmodif ythe ball coupling or the
traile rhitch. &
WARNING Risk of accident and inju ry
due toan incor rectl yins talled ball cou‐
pling
If th eb all coupling is no tins talled and
engaged cor rectly ,itm aybecome de tach ed
during tr avel and endanger other road users.
Ther eisar isk offata linjur y. #
Install and secur ethe ball coupling as
described in theb all coupling manufac‐
turer's ins tallation instructions. #
When theb all coupling has been ins tal‐
led, ensur ethat it is cor rectly secu red
befor eevery trip. &
WARNING Risk of accident du etoan
incor rectl yins tal led and secured ball
neck
If th eb all nec kisnotcor rectl yins talled and
secured, thet railer can become de tach ed. #
Install and secur ethe ball nec kas
described in theb all nec kmanufactur‐
er's ins tallation instructions. #
When theb all nec khas been ins talled,
ensur ethat it is cor rectly secu red
befor eevery trip *
NO
TEWearing out theb rake linings by
continuously dep ressing theb rake pedal #
Do no tdepress theb rake pedal continu‐
ously whils tdriving. #
Touse theb raking ef fect of thee ngine,
shif ttoa lowe rgear in good time. Alw
aysc ompl ywitht he operating instructions of
th em anufacturer of thet railer coupling and the
ball nec k.
Place your vehicle/trailer combination on sur fa‐
ces that ar ease vena spossible and secu reit
agains trolling away ( /pag e132). Coupl eand
uncoupl ethe trailer carefully.
When backing up thet ow ing vehicle, ensur ethat
th er eisn o-one between thev ehicle and the
traile r.
If yo udon otconnec tthe trailer tothet ow ing
ve hicle cor rectly ,the trailer ma ybecome
de tach ed. Onceith as been connected and is
ro adwor thy, thet railer mus tbeinah orizontal
position behind thet ow ing vehicle.
No tethef ollowing rega rding thet ongue weight:
R Mak efull use of them aximum tongu eweight,
wher epossible
R Do no texceed or fall belo wthe permitted
to ngu eweight
Do no texceed thef ollowing values:
R Perm itted braked or unbraked towing capa‐
city 15 2
Driving and pa rking

The maximum permissible
towing capacity for
traile rswithout aseparat ebrakin gsystemis
1, 653 lbs (750 kg).
R Perm issible rear axle load of thet ow ing vehi‐
cle
R Perm issible gross mass of thet ow ing vehicle
R Perm issible gross mass of thet railer
R Perm issible gross towing mass
R Maximum permissible speed of thet railer
The releva nt pe rmitted values, whic hmustn otbe
exc eeded, can be found in thef ollowing places:
R Inyour vehicle documents
R Onthei dentification plat eofthe trailer hitch
R Onthet railer's identification plate
R Onthev ehicle identification plate
If th er ea rediscrepancies between thev alues, the
lo we stone shall appl y.
Befor edriving off, ensu rethef ollowing:
R The tir epressur eont herear axle of thet ow‐
ing vehicle has been se tfor them aximum
load.
R The headlamps ha vebeen se tcorrectly.
Va lues appr ovedbyt he manufacturer can be
fo und on thei dentification plates and in thes ec‐
tion fort he towing vehicle (/ page205).
Yo ur vehicle will act dif fere ntl yw ithat railer rela‐
tiv etow ithout atrailer:
R The vehicle/trailer combination will be heav‐
ier.
R The vehicle/trailer combination will be
re stricted in its acceleration and climbing
ability.
R The vehicle/trailer combination will ha vean
inc reased brakin gdista nce.
R The vehicle/trailer combination will be more
susceptible tocrosswind gu sts.
R The vehicle/trailer combination will require
mor esensitiv esteering.
R The vehicle/trailer combination will ha ve a
lar gerturning radius.
This ma yimp air thev ehicle's driving characteris‐
tics.
When drivin gwithav ehicle/trailer combination,
alw aysa dap tyour speed tothec urrent road and
we ather conditions. Driv ecarefull y.Ke ep asuffi‐
cient saf edista nce. Co
mp ly wi th th emaximum speed of 49 mph
(80 km/h) or 62 mph(100k m/h), eveninc oun‐
trie sinw hich highe rspeed sareperm itted for
ve hicle/trailer combinations.
Comply wit hthe legally prescribed maximum
speed forv ehicle/trailer combination sinforce in
th ec ount ry,s tate or Canadian pr ovinc einq ues‐
tion. Befor edriving, consult thet railer's vehicle
documents tosee them aximum permissible
speed fory our trailer.
At tach onl yana pprove dtrailer hitc htoyourvehi‐
cle. Use onl yaball nec kthat has been appr oved
fo ry our vehicle. Further information about availa‐
bilit yand ins tallation of thet railer electrical sys‐
te misa vailable from an yqualified specialist
wo rkshop.
The trailer hitc hisone of them ostimp ortant
ve hicle parts forr oad saf ety. Compl ywitht he
instructions on operating, maintaining and servic‐
ing in them anufacturer's operating instructions.
% Yo
ur vehicle's bumper sarenots uitable for
ins talling de tach able trailer towh itch es.
Do no tattac hanyrented traile rtow hitches or
an yo ther de tach able trailer towh itch es tothe
bumpers.
% When using
atrailer ,remember that
PA RKTRONI Cisavailable onl ytoalimited
ex tent, if at all.
% The ball hea
dheight will chang edepending
on thev ehicle's load. In this case, use a
trailer wit haheight-adjus table dr awbar.
Driving no tes
The maximum permissible speed forv ehicle/
trailer combination sdepends on thet ype of
trailer .Befor edriving, consult thet railer's vehicle
documents tosee them aximum permissible
speed fory our trailer.
Yo ur vehicle will act dif fere ntly wi thatrailer rela‐
tiv etow ithout atrailer ,and will consume more
fuel. In thec ase of along and steep descent, you
mus tselect shif trange 3,2or 1in good time.
% This also applies if
thec ruise cont rolis
switched on.
Yo uw illthereb ymakeu se of thee ngine' sbraking
ef fect and will no thave tobrak easo ften tocon‐
trol thes peed. This will take some of thes train
of ft he brak esystema nd pr event theb rake sf rom
ove rheating and wearing tooq uickl y.Ifyo un eed
additional braking, depress theb rake pedal inter‐
mittently rath er than continuousl y. Driving and pa
rking 15 3

Drivin
gtips
If th et railer sw ays, remember thef ollowing
points:
R Do no taccelerat eunder an ycircums tances.
R Do no tcounter steer.
R If necessar y,appl ythe brakes.
% Yo
uc an pr eventthet railer from sw aying and
rock ingbyretrofitting stabilizer bar sortrailer
st abilit yprograms. Youc an obtain fur ther
information from an authorized Mercedes-
Benz Center.
R Maintain alarge rd ista nce than when driving
without atrailer.
R Avoid braking abruptl y.If possible, brak egen‐
tl yf irst of al lsot hatthet railer closes up
behind your vehicle. Then, increase theb rak‐
ing forc er apidl y.
R The values given fors tart-o ff gradeability
re fertos ea level. When driving in moun tain‐
ous areas, no tethat engine output, and there‐
fo re start-of fgradeability ,will dec rease with
inc reasin galtitude. Coupling/uncoupling
atrailer Coupling
atrailer
* NO
TEDama getothev ehicle batter ydue
to full discharge Charging
thet railer batter yusing thep ower
supply of thet railer can damag ethe vehicle
batter y. #
Do no tuse thev ehicle's po wersupply
to charge thet railer batter y. #
Shif tthe selector le vertop osition 005D. #
Appl ythe vehicle's parking brake. #
Close all thed oors. #
Position thet railer on alevel sur face behind
th ev ehicle.
% The ball head height
changes depending on
th ev ehicle's load. In this case, use atrailer
wit hah eight-adjus table trailer dr awbar. #
Couple up thet railer. #
Establish all electrical and other connections
to thet railer. #
Remo veobject sordevices whic hpreve nt the
traile rfromr olling, e.g. wheel choc ks. #
Release thet railer's parking brake.
% The
vehicle harness has acable connection
to theb rake light indicator lamp.
Obser vethem aximum permissible trailer dimen‐
sions (widt hand length).
Mos tUSs tatesa nd all Canadian pr ovinces pre‐
scribe thef ollowing points, and youa reurge ntly
re commended tocomply wi th these:
R Safetyc hains between thet ow ing vehicle and
th et railer .The chains should be routed in a
criss-cross pat tern unde rthe trailer dr awbar.
The ym ustbec onnected tothet railer tow
hitc hand no ttothe bumper or tothev ehicle
axle.
Lea vesuf ficient sla ckinthec hains. This
allo wsfore vens harp cornering.
R Aseparat ebrake system is requ ired forc er‐
ta in trailers.
R Asafet yf eatur eisrequired forb rake dt railers.
De term ine thes pecific requ irements acco rd‐
ing tother ele vant la ws.
If th et railer becomes de tach ed from thet ow‐
ing vehicle, thes afet yf eatur etrigger sthe
trailer brakes and can thus reduce thed anger.
Un coupling atrailer &
WARNING Risk of being crushed and
becoming trapped whe nuncoupling a
trailer
Whe nuncoupling atrail er wi than engaged
ine rtia-activated brake, your han dmay
become trapped between thev ehicle and the
traile rdrawbar. #
Do no tuncouple trailer swithan
engaged overrun brake. Do no
tuncouple atrailer wit hanoverrun brak ein
as tate ofove rrun. Otherwise, ther ebound of the
ove rrunb rake can damag eyour vehicle. #
Shif tthe selector le vertop osition 005D. #
Appl ythe vehicle's parking brake. #
Close all thed oors. #
Appl ythe trailer's parking brake. #
Secur ethe trailer agains trolling away wit ha
wheel choc kors imilar object. #
Remo vethet railer cables and saf etyc hains. #
Uncouple thet railer. 15 4
Driving and pa rking

Information abou
ttow ing atrailer Operatin
gatrailer is subject toman ystatutory
re gulations suc hasspeedrestrictions.
Man ystatesa lso requ ireana uxiliaryseparate
functional brakin gsystem when towing aweight
th at exc eeds acertain limit .For your saf ety, it is
re commended touse aseparat efunctional brak‐
ing sy stem on an ytowe dvehicle.
Mak esuret hat your trailer combinatio nmeets
local regulations. This no tonlya pplies to your
plac eofr esidence, but also to your destination.
In fo rm atio nont his can be obtained from the
police and local authorities.
Compl ywitht he following when driving wit ha
trailer:
R Practice cornering, stopping and backing up
in at raffic-free location. In this wa y,yo uw ill
ga in driving experience and become accus‐
to med tothen ew handling characteristics.
R Befor edriving, checkt he following:
- that thet railer towh itch and ball coupling
ar es ecure
- that thes afet ys wit ch forb rake dt railer sis
functioning cor rectly
- that thes afet yc hains ar esecur eand
undamaged
- that thee lectrical connection saresecure
- that thel ights ar efunctioning cor rectly
- thew heels ford ama geand cor rect tire
pressur e(/ page 202)
R Adjus tthe outside mir rors so that youh ave a
clea rviewoft herear sectio nofthe trailer.
R Ifth et railer is equipped wit hanindividual
braking sy stem, checkb efor eeachj ourney
whe ther theb rake sa refunctioning cor rectl y.
R Ifth et railer has electronicall ycont rolled
brakes, pull away carefully wi th thevehicle/
trailer combination .Brake manually using the
brak econtroller and checkw hether the
brakes ar efunctioning cor rectl y.
R Secu rethel oad on thet railer in line wit hthe
re qu irements and rules forl oad-securing
me thods.
R When driving wit hatrailer ,chec katr egular
inter vals that thel oad is secur eand that the
light sand brakes ar efunctioning cor rectl y.
R Bea rinm indthat theh andling characteristics
ar em oreu nstable when towing atrailer than when drivin
gwithout atrailer .Avoid sudden
st eering mo vements.
R The vehicle/trailer combination is heavier,
accelerates mor eslowl y,has areduced
climbing ability and an increased braking dis‐
ta nce. It is mor esusceptible toside winds
and requ ires careful steering.
R If possible, do no tbrake suddenl y,but rath er
moderately at firs tsot hatthet railer can acti‐
va te its brakes. Then inc rease thep ressur eon
th eb rake pedal.
R Ifth ea utomatic transmission shifts between
ge arsonu phill or downhill gradients, restrict
th es hiftrange. Select shif trang e4,3,2or1.
Al ow ergear and reduced speed decrease the
ri sk of engine damage.
R When driving on adownhill gradient, shif ttoa
lo we rgear touse thee ngine' sbraking ef fect.
Av oid cons tant braking, as this could cause
th ev ehicle brakes and possibly also the
traile rbrake stoo verheat.
R Ifth ec oolant temp eratur eincreases signifi‐
cant lywhen thea ir-conditionin gsystemis
switched on, switc hthe air-conditioning sys‐
te mo ff.
Coolant heat can also be dissipated by
switching thea irflow and thet emperatur eof
th eh eater or air conditioning tothem aximum
le ve l. Open thew indo wsif necessar y.
R When overtaking ,pay particular attention to
th ei ncreased overtakin gdista nce of your
ve hicle/trailer combination.
Due tothel engt hofy ourvehicle/trailer com‐
bination youw illrequ ireal onger stre tchof
ro ad befor eswit ching bac ktothe original
lane. Pe
rm issible trailer loads and trailer dr awbar
nose weights We
ight information &
WARNING Risk of accident du eto
unbraked trailer wit hexcessivel yhigh
gross weight
If yo ut ow atrailer without aseparat efunc‐
tional brakin gsystema ndagross trailer
we ight (G TW)ofm oret han 1635 lbs (750 kg),
th en thev ehicle brak esystemm ayove rheat.
This increases theb raking dis tance and the
brak esystem ma yevenf ail. Driving and parking
15 5

#
Alwaysu seatrailer wit haseparate
functional braking sy stem when towing
at railer wit hagross trailer weight
(G TW )ofm oret han 1635 lbs (750 kg). *
NO
TEDama getothed rive train, trans‐
mission or trailer towh itch due toexc ess
gross combination weight The permissible
grosscombination weight is
exc eeded.
The driv etrain, thet ransmission or thet railer
to wh itch ma ybed amaged. #
Compl ywitht he permissible gross com‐
bination weight. Fo
rv ehicles wit hapermissible gross vehicle
we ight of 11030 lbs (5003 kg),th ep ermissible
gross combination weight is less than thes um of
th ep ermissible gross vehicle weight plus thep er‐
missible trailer load. If either thev ehicle or the
traile risfully laden, thep ermitted gross vehicle
we ight or thep ermitted trailer load values are
re duced accordingly .Inthis case, youm ayonly
partially load thet railer or thev ehicle.
The gross trailer weight (G TW)isc alculated by
addin gthe weight of thet railer tothew eight of
th el oad and equipment. If thet railer is equipped
wit has eparat ebraking sy stem, then them axi‐
mum gross trailer weight is 500 0lbs (226 8kg) or
75 00 lbs (3402 kg).
Th em aximu mpermissible trailer dr awbar nose‐
we ight on theb all head is 500 lbs (22 7kg) or
75 0lbs (340 kg). Ho wever,th ea ctual trailer
dr aw bar nose weight mus tnotexc eed thev alue
given on thet railer towh itch or trailer identifica‐
tion plates. Wher ethe values dif fer, th el owest
va lue alw aysa pplies.
The permissible gross weight forv ehicle-trailer
combination s(GCWR)isc alculatedbyaddin gthe
gross weight of thet railer totheg ross vehicle
we ight including adrive r's weight of appr ox‐
imatel y150 lbs (68 kg). The maximum permissi‐
ble gross combination weight is vehicle-specific
and equipment-dependent .When driving wit ha
trailer ,you should no texceed them aximum per‐
mitted permissible gross weight forv ehicle-trailer
combination s(GCWR).
The permissible values, whic hmustn otbe exc ee‐
ded, can be found in your vehicle documents and
on thei dentification plates of thet railer tow
hitch, thet railer and thev ehicle. The values
appr ovedbyt he manufacturer can also be found in
the" Tech nical data" section. Wher ethe values
dif fer, th el owest value alw aysa pplies.
Loading thet railer
Use adrawbar nose weight that is as close as
possible tothem aximum permissible nose‐
we ight .Don otundershoo tthe minimum permis‐
sible nose weight .Otherwise, thet railer may
become de tach ed.
R Distribut ethe load over thev ehicle and the
traile rsoasn ot toexceed either them axi‐
mum permissible values fort he gross vehicle
we ight rating (GVWR )and gross traile rweight
(G TW ),th ep ermissible gross weight forv ehi‐
cle-trailer combination s(GCWR), nor them ax‐
imum permissible gross axle weight rating
(GAWR )and traile rdrawbar nose weight (TWR)
of your vehicle.
R Addthe rear axle load tothet railer dr awbar
nose weight of thet railer dr awbar on theb all
head (TWR). This will ensur ethat youdon ot
exc eed thep ermissible gross axle weight rat‐
ing (G AWR).
R Addthe vehicle load tothet railer dr awbar
nose weight of thet railer dr awbar on theb all
head (TWR). This will ensur ethat youdon ot
ex ceed thep ermissible gross vehicle weight
ra ting (GVWR).
Che cking thev ehicle and trailer weight
R Mak esuret hat thew eights of thet ow ing
ve hicle and thet railer comply wit hthe maxi‐
mum permissible values. Ha vethec ar/t railer
combination weighed on acalibrated weigh‐
ing machine. The car/trailer combination
comprises thet ow ing vehicle including driver,
passenger sand load as well as thel aden
trailer.
R Chec kthe maximum permissible gross axle
we ight rating of thef ront and rear axles
(GAWR), theg ross trailer weight (G TW),the
permissible gross weight forv ehicle-trailer
combination s(GCWR)a ndthet railer dr awbar
nose weight rating (TWR). Tr
aile rpowe rsupply Incor
rect cabling of thec onnector plug ma yinter‐
fe re wit ho ther electronic sy stems in thev ehicle.
Mercedes-Ben ztherefor erecommends that you
ha ve thec abling of thec onnector plug car ried
out at aqualified specialis tworks hop. 15 6
Driving and pa rking

R
other products and services from Mercedes-
Benz
Dat aist ransmitted during thec onnection tothe
Mercedes-BenzC ustomer Center (/ page165). In
fo rm atio nonM ercedes PR Oconnect acci‐
den tmanagement
The Mercedes PR Oconnect accident manage‐
ment is an extensio noft he Emer gency Call Sys‐
te m( / pag e187).
An emergency call is made totheM ercedes-Benz
emer gency cal lcenter af terana ccident:
R avoice connection is made toac ontact per‐
son at theM ercedes-Benz emer gency call
center.
R if necessa ry,t he contact person at the
Mercedes-Benze mergency call center for‐
wa rdst he call toMercedes PR Oconnect acci‐
dent management.
R if necessar y,thev ehicle will be towe dtoan
authorize dMercedes-Ben zCenter. Tr
ansmitted data during abreakdown assis‐
tanc ecall
In cer tain countries youm ustc onfirm thed ata
transfer.
When youm akeab reakdown assis tance cal lvia
Mercedes PR Oconnect, da tawill be transfer red.
The following dat aistransfer redifab reakdown
assis tance cal lismadev ia Mercedes PR Ocon‐
nect:
R vehicle identification number
R reason fort he initiation of thec all Mercedes PRO
16 5