2019 MERCEDES-BENZ SPRINTER service

This increases
road adhesion ,especiall yon
we troadw ays.
R Chec kthe wheels and tires and wheel wells
fo rt rapped fore ign object sand remo vethem.
Tr apped fore ign object scan damag ethe
wheels and tires or ma ybeflung out from the
ve hicle when continuing thej ourne y.
R Chec kthe underbody fort rapped branches or
ot her parts of plants and remo vethem.
R Clean theb rake discs, brakepads and axle
joints, particularly af tero peration in sand,
mud, grit and gr avel,wa terors imilar lydirty
conditions.
R Chec kthe entir efloor assembly ,the tires,
wheels, bodywor kstructure, brakes, steering,
suspension and exhaus tsystemf or an ydam‐
age.
R Chec kthe service brak efor operating saf ety,
e.g. car ryout abrake test.
R Ifyo un otices tron gv ibra tions af terd riving
off-road, checkt he wheels and driv etra in for
fo re ign object sagain. Remo veanyforeign
object swhichc an lead toimbalances and
th us caus evibrations. In thee vent of damage
to thew heels and thed rive train, visit aquali‐
fi ed specialis tworks hop immediately. ECO displa
yfunction The EC
Odispla ysummarizes thed riving charac‐
te rist ics from thes tart of thej ourne ytoits com‐
pletion and assists youina chievin gthe mos teco‐
nomical driving style.
Yo uc an influence consum ption if you:
R anticipat eroad and traf ficc onditions.
R obser vetheg earshif trecommendations. Instrument Displa
ywithc olo rdisplay The segment's lettering lights up bright,
theo uter
edg elights up and thes egment is filled, in the
fo llowing cases:
R 1 ACCELERATION :moderat eacceleration
R 2 CONSTANT:c onsistent speed
R 3 COASTING:g entledeceleration and roll‐
ing
The segment's lettering is gray ,the outer edg eis
dar kand thes egment is em ptied, in thef ollowing
cases:
R 1 ACCELERATION:s porty acceleration
R 2 CONSTANT :fluctuations in speed
R 3 COASTING:h eavy braking
Yo uh ave driven economicall ywhen:
R thet hree segments fill up comple tely at the
same time
R thee dgea round all thre es egment slights up Instrument Displa
ywithb lacka nd whit edis‐
play
The bar sfill up in thef ollowing cases:
R 1Moderat eacceleration
R 2Consis tent speed
R 3Gentle deceleration and rolling
The bar semp ty in thef ollowing cases:
R 1Sporty acceleration
R 2Fluctuations in speed
R 3Heavy braking
The displa yshows additional range 4Bonus
XXX mi From Start orXXX mi From Start achieved
as aresult of your drivin gstyle in co mparison to
ad rive rw ithav erys porty driving style. The range
displ ayed does no tindicat eafixed reduction in
consum ption. Driving and parking
11 3

R
Diluting DEF #
Only us eDEF in acco rdanc ewithI SO
22 241. #
Do no tmix additives. #
Do no tdilut eD EF. *
NO
TEDama geand malfunctions caused
by impurities in DEF Impurities in DE
Fresult in thef ollowing:
R Higher emission values
R Damag etothe catalytic con verter
R Engine damage
R Malfunctions in theD EFexhaus tgas
af te rtre atment sy stem #
Avoid impurities in DEF. *
NO
TEDEF residue cr ystallizes af ter
some time. Remo veDEF residue. #
Immediatel yrins es urfaces that com ein
con tact wi thDEF when filling with
wate r. #
DEF can also be remo vedw ithad amp
clo thand col dwater. #
If DEF has alread ycrystallized, clean
using aspon geand col dwater. DE
Fisa liqu id urea solutio nused fore xhau stgas
af te rtre atment of diese lengines. In order fort he
ex haus tgas af tertre atment tofunction properly,
only use DEF in accordance wit hISO 222 41 .
DEF ha sthe following properties:
R non-t oxic
R colorless and odorless
R non-flammable
DE Fa vailability:
R youc an ha veDEF adde dbyfasts ervice at a
qu alified specialis tworks hop, e.g. an author‐
ized Mercedes-Benz Center.
R DEF is available at numerous gass tations via
DE Ffilling pumps.
R alternatively ,DEF isavailable at qualified spe‐
cialis tworks hops, e.g. an authorized
Mercedes-Benz Center ,and at numerous gas
st ations as aDEFrefill canis terorD EFrefill
bottle. %
DE
Ffreezes at atemperatur eofapprox‐
imatel y12.2 °F (-1 1°C).T he vehicle is equip‐
ped wit haDEF preheating sy stem at thef ac‐
to ry.T hism eans that winter operation is also
ensured fort emperatures belo w12.2 °F
(-1 1° C).Ify ou add DEF at temp eratures
belo w12.2 °F (-1 1°C),the DEF le velint he
instrument clus term aynotbed isplayedc or‐
re ctly .Ift he DEF is frozen, driv efor at least
20 minu tesa nd then par kthe vehicle fora
minimu mof30s econds, so that thel evel is
cor rectl yd ispla yed. In extreme winter condi‐
tions, thet ime needed todetect thet op-up
amount ma ybeconsiderably longer .Parkt he
ve hicle in awarmg arag etos peed up this
process.
% Ensur
ethe connection between ther efill con‐
ta iner and vehicle filler nec kdoes no tdrip.
Calling up theD EFrang ea nd DEF le velg auge
On-board computer:
4 Service #
Select DEFand confirm.
The DEF fill le vela nd theD EFrang ea ppea r. Instrument Displa
ywithc olo rdisplay
1 DEF range
2 DEF fill le vel Instrument Displa
ywithb lack and whit edis‐
play
1 DEFfill le vel
2 DEF range 12 8
Driving and pa rking

Obser
vethef ollowing points toensur ethat the
ve hicle is properly secured agains trolling away
unin tentionally: #
Alwaysa pply thep arking brake. #
Vehicles with automatic transmission:
engag etransmission position 005D.#
On uphill or downhill inclines: turnthe
front wheels towa rdst he curb. #
On uphill or downhill inclines: securethe
re ar axle wit hachockorano bject without
shar pedges.
% Yo
uc an operat ethe side windo wsforf ive
minutes af tery ou ha veswitched of fthe vehi‐
cle. Manual parking brake
Applying/releasing
theh andbrak elever &
WARNING Risk of skidding or an acci‐
dent bybraking wit hthe parking brake
If yo uh ave tobrak eyour vehicle wit hthe
parking brake, theb raking dis tance is consid‐
erab lylonger and thew heels ma yloc k. There
is an increased risk of skidding and/or acci‐
dent. #
Only brak ethe vehicle wit hthe parking
brak eift he service brak ehasfailed. #
Inthis case, do no tappl ythe parking
brak ewitht oo muc hforce. #
Ifth ew heels loc k,immediately release
th ep arking brak easmuchasr equired
fo rt he wheels totur na gain. &
WARNING Risk offire and an acciden tif
th ep arking brak eisnotreleased
If th ep arking brak eisnotfull yreleased when
driving, thef ollowing situations can occur:
R The parking brak ecan overheat and cause
af ire
R The parking brak ecan lose its holding
function #
Comple tely release thep arking brake
befor edriving off. The brak
elights do no tlight up when youb rake
th ev ehicle wit hthe parking brake.
Generally ,you ma yonlya ppl ythe parking brake
when thev ehicle is stationar y. #
Toappl ythe parking brake: pullhandbrake
le ver 1up as farast he las tpossible de tent.
Whe nthe engine is running ,the 0049
and 0024 (USA) or 0024(Canada) indicator
lamps in theI nstrument Displa ylight up. If
th ev ehicle is in motion, awarning tone
sounds.
% In
vehicles wit hafolding handbrak eleve r,
yo uc an then press handbrak elever 1 down
as farasitw illg o. #
Torelease thep arking brake: onvehicles
wit haf olding handbrak eleve r,firs tp ullh an d‐
brak elever 1 up as farasitw illg o. #
Pullh andbrak elever 1 slightly and press
re lease knob 2. #
Guide handbrak elever 1 down toas farasit
willg o.
The 0049 and0024 (USA) or 0024(Canada)
indica torlamps in theI nstrument Displa ygo
out.
Fo lding theh andbrak elever up or down (only
in vehicles with afolding handbrak elever)
Re quirements:
R The handbrak eleve risa pplied. #
Tofold down theh andbrak elever: push the
handbrak elever down as farasitw illg o. #
Toraise theh andbrak eleve r:pull theh and‐
brak elever up as farasitw illg o. Driving and parking
13 3

Overvie
wofthe buttons on thes teering
wheel 1
0038 Backbutton, lef t(on-boar dcomputer)
2 Touc hC ontrol, lef t(on-boar dcomputer)
3 Main men ubutton (on-boar dcomputer)
4 Buttong roup forc ruisec ontrol or ActiveD is‐
ta nce Assi stDISTRONIC Ope
ratin gthe on-boar dcom puter &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo uo perat einformation and communica‐
tio ne quipment integ ratedint hevehicle when
driving, youw ill be distracted from thet raffic
situation. This could also cause youtol ose
control of thev ehicle. #
Onlyoperat ethis equipment when the
traf fics ituation permits. #
Ifyo uc anno tbes ureoft his,stop the
ve hicle whils tpaying attention toroad
and traf ficc onditions and ope rate the
equipment wit hthe vehicle stationar y. Yo
um usto bse rvet he legal requirements fort he
countr yinwhich youa recur rentl yd riving when
ope rating theo n-boar dcomputer.
Operating theo n-boa rdcompu ter( ve hicles
with steering wheel but tons)
% The displa
yofthe on-boar dcomputer
appear sonthe multifunction display
(/ page160).
When thef unction is switched on, dif fere nt signal
to nes gi vefeedbac kwhile theo n-boar dcomputer
is being operated. These include asignal tone
when thee nd of alistisr eached or when alistis
bein gscrolled thro ugh. The on-boar
dcomputer is operated via left-hand
To uc hC ontrol 2and theb ackb utton on thel eft
1. The on-boar
dcomputer is operated using thef ol‐
lowing buttons:
R theb ackb utton on thel eft 1
R thel eft-hand Touc hC ontrol 2
R them ain menu button on thel eft 3
The following menus ar eavailable:
R Service
R Assistance
R Trip
R Settings #
Tocall up them ainm enu: press theb ack
button on thel eft 1 repeatedly ,orpress and
hold it. Instrument Displa
yand on-boar dcomputer 15 9

Setting
thei nstrument lighting #
Turn brightness control knob 1upwards or
down wards.
The lighting on theI nstrument Displa yand
th ec ont role lements in thev ehicle interior is
set.
% In
vehicles without brightness contro lknob
1 ,the instrument lighting can be se tviathe
on-boar dcomputer (/ page163). Menus and submenus
Callin
gupf unction sont he servic emenu On-boar
dcomputer:
4 Service #
Selec tand con firm ther equired function.
The following function sareavailable on the
Service menu:
R Messages:m essagememo ry (/ pag e247)
R DEF:D isplayst he DEF rang ea nd le vel
( / pag e128)
R Tires:
- Che ckst he tir epressur ewitht he tire
pressur emonitoring sy stem
(/ page209)
- Restarts thet irep ressur emonitoring sys‐
te m( /pag e210)
R ASSYST PLUS:c alls upthes ervice due date
(/ page173)
R Engine Oil Level :measures engine oil le vel
R Long-term consumption Calling up
thea ssistant display On-boar
dcomputer:
4 Assistance #
Selec tthe desired displa yand confirm.
The following displa ysarea vailable on thea ssis‐
ta nt displ ay:
R Assi stant display
R Attention le vel(/ pag e146) #
Switc hbetwe en thed ispla ysand con firm the
selected displa y. Instrument Displa
ywithc olor display
The following status displa ysarea vailable on the
assis tant displ ay:
R 00D7 :ATTENTION ASSIS Tswitched off
R Displa ysoftheA ctiv eDista nce Assi st
DISTRONI C(/pag e142) Instrument Displa
ywithb lack and whit edisplay
The following status displa ysarea vailable on the
assis tant displ ay:
R Lane markings dotted: Lane Keeping Assist
switched off Instrument Displa
yand on-boar dcomputer 161

Information abou
tMercedes PRO
When youl og in wit hauser accoun ttothe
Mercedes PR Oportal,th en services and of fers
from Mercedes-Benz Vans will be available to
yo u.
Av ailabilit yiscountr y-dependent. Youc an check
th ea vailabilit yofM ercedes PR Oinyour country
at thef ollowing page: http://www.mercedes.pro
Fo rm orei nformation on Mercedes PR Ocontact
an authorized Mercedes-Benz Center or visit the
Mercedes PR Oportal. Information about Mercedes PR
Oconnect
Mercedes PR Oconnec tprovide sthe following
services:
R Accident and breakdown mana gement
(breakdown assi stanc ecall button or auto‐
matic acciden torbreakd ownd etection)
Use theb reakdown assis tance cal lbuttonin
th eo verhead cont rolp anel tomak eac allto
th eM ercedes-Benz Cus tomer Center
(/ page164).
R Emer gency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rolp anel tomak eac alltothe
Mercedes-Benze mergency call center
(/ page164).
Me rcedes PR Oconnect accident and breakdown
management and theM ercedes-Benz emer gency
cal lcenter ar eavailable fory ou around thec lock
fo rt he use of thes ervices.
Please no tethat Mercedes PR Oconnec tisa
Mercedes-Ben zservice. In emer gencies, al ways
cal lthe national emer gency service sfirst using
th es tandar dnational emer gency service phone
numbers. In eme rgencies, youc an also use the
Emergency Call Sy stem (/ page187).
Th ef ollowing condition smustbem etto use
Mercedes PR Oconnec tservices in thev ehicle:
R Youh ave access toaG SM network
R The contract partner' sGSM networ kcover‐
ag eisa vailable in ther espectiv eregion
R The ignition is switched on, so that vehicle
dat acan be transfer reda utomatically Making
acall via the overhead control panel 1
Breakdown assis tance cal lbutton
2 Release cat chfort he co veront he0053 but‐
to n( SOS button)
3 0053 button (SOS button) #
Tomak eab reakdown assistanc ecall:
press button 1. #
Tomak eane mergency call: pressthe
re lease cat chfort he co veron0053button
2 brief lyto open. #
Press and hold 0053button 3foratl east
one second.
An emer gency cal lcan still be triggered when a
breakdown assis tance cal lisactive.T hish aspri‐
ority overallot her activ ecalls. Information on
theR oadside Assistan cecall
via the overhead control panel
Ac alltotheM ercedes-Benz Cus tomer Center
using theR oadside Assis tance button ha sbeen
initia tedv iatheo verhead cont rolp anel:
In thee vent of abreak down, youw illge ts uppo rt:
R Aqualified Mercedes-Ben ztechnician car ries
out repair sons itea nd/or thev ehicle will be
to we dtot he neares tauthorized Mercedes-
Benz Center.
Yo um aybe charge df or these services.
Yo uc an find information on thef ollowing topics:
R activation of Mercedes PR Oconnect
R operating thev ehicle
R neares tauthorized Mercedes-BenzC enter16 4
Mercedes PRO

R
other products and services from Mercedes-
Benz
Dat aist ransmitted during thec onnection tothe
Mercedes-BenzC ustomer Center (/ page165). In
fo rm atio nonM ercedes PR Oconnect acci‐
den tmanagement
The Mercedes PR Oconnect accident manage‐
ment is an extensio noft he Emer gency Call Sys‐
te m( / pag e187).
An emergency call is made totheM ercedes-Benz
emer gency cal lcenter af terana ccident:
R avoice connection is made toac ontact per‐
son at theM ercedes-Benz emer gency call
center.
R if necessa ry,t he contact person at the
Mercedes-Benze mergency call center for‐
wa rdst he call toMercedes PR Oconnect acci‐
dent management.
R if necessar y,thev ehicle will be towe dtoan
authorize dMercedes-Ben zCenter. Tr
ansmitted data during abreakdown assis‐
tanc ecall
In cer tain countries youm ustc onfirm thed ata
transfer.
When youm akeab reakdown assis tance cal lvia
Mercedes PR Oconnect, da tawill be transfer red.
The following dat aistransfer redifab reakdown
assis tance cal lismadev ia Mercedes PR Ocon‐
nect:
R vehicle identification number
R reason fort he initiation of thec all Mercedes PRO
16 5

ASS
YSTP LUSs ervice in terv al display Fu
nction of theA SSYSTP LUSs ervice in terv al
display The ASS
YSTP LUSs ervice inter vald ispla yont he
instrument display prov ides informatio nonthe
re maining time or dis tance be fore then ext
service due date.
Yo uc an hide this service messag ebyusingthe
bac kbutton on thel eft-hand side of thes teering
wheel.
Yo uc an obtain fur ther information concerning
th es ervicing of your vehicle from aqualified spe‐
cialis tworks hop, e.g. an authorized Mercedes-
Benz Center. Displaying
thes ervice du edate On-boa
rdcomputer:
4 Service 5
ASSYSTP LUS
The next service due dat eisdisplayed. #
Toexitth ed ispla y:press theb ackb utton on
th el eft-hand side of thes teering wheel.
Bear in mind thef ollowing related topic:
R Operating theo n-boar dcom‐
puter(/ page159) Car
rying out maintenance workregular ly *
NO
TEPrematur ewear thro ugh failur eto
obser veservice due dates Service
workwhic hisn otcar ried out at the
ri ght time or incomple tely can lea dto
inc reased wear and damag etothevehicle. #
Alwayso bser vethep rescribed service
inter vals. #
Alwaysh ave thep rescribed service
wo rkcar ried out at aqualified specialist
wo rkshop. Special service
requ irements The prescribed service inter
valisb ased on nor‐
mal vehicle use. Maintenance workwill need to
be per form ed mor eoften than presc ribed if the
ve hicle is operated under arduous conditions or
increased loads.
Examples of arduous operating conditions:
R regular city driving wit hfrequ ent intermediate
st ops R
mainly short-dis tance driving
R frequent ope ratio ninm ountainou sterrain or
on poor road sur faces
R whe nthe engine is of tenl eftidling forl ong
periods
R operation in particula rlyd usty conditions
and/o rifair-reci rculation mod eisfrequently
used
In these or similar operating conditions, ha vethe
interior air filter ,engin eair cleaner ,engin eoil and
oil filter etc. changed mor efrequ ently .Ifthevehi‐
cle is subjected tohigher loads, thet ires mus tbe
ch eckedm oref requ entl y.Fu rther information can
be obtained at aqualified specialis tworks hop. Batter
ydisconnection periods The ASS
YSTP LUSs ervice in terv al displa ycan
onl ycalculat ethe servic edue date when the
batter yisconnected. #
Notedown thes ervice due dat edispla yedon
th eI nstrument Displa ybefor edisconnecting
th eb atter y(/pag e173). Engine compartment
Opening and closing
theh ood &
WARNING Risk of accident if thee ngine
hood is unlatched while driving
An unloc kede ngin ehood ma yopen up when
th ev ehicle is in motion and bloc kyour vie w. #
Neveru nlatc hthe engine hood while
driving. #
Befor eevery trip, ensur ethat thee ngine
hood is latched. &
WARNING Danger of bu rnsw hen open‐
ing theh ood
If yo uo pen theh ood when thee ngine has
ove rheated or during afireint he engine com‐
partment, youc oul dc om eintoc ontact wi th
ho tg ases or other escaping operating fluids. #
Befor eopening theh ood, allo wthe
engine tocool down. #
Inthee vent of afireint he engine com‐
partment, keep theh ood closed and call
th ef ires ervice. Maintenance and care
17 3