2019 MERCEDES-BENZ GLE SUV remote start

SmartKey
Important safety notes
G
WARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shifting the automatic transmission out of
park position P
R Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children. G
WARNING
If you attach heavy or large objects to the
SmartKey, the SmartKey could be uninten-
tionally turned in the ignition lock. This could
cause the engine to be switched off. There is a risk of an accident.
Do not attach any heavy or large objects to the
SmartKey. Remove any bulky key rings before
inserting the SmartKey into the ignition lock.
! Keep the SmartKey away from strong mag-
netic fields. Otherwise, the remote control
function could be affected.
Strong magnetic fields can occur in the vicin- ity of powerful electrical installations.
Do not keep the SmartKey: R with electronic devices, e.g. a mobile phone
or another SmartKey.
R with metallic objects, e.g. coins or metal foil.
R inside metallic objects, e.g. a metal case.
This can affect the functionality of the Smart- Key. Do not keep the KEYLESS-GO or KEYLESS-GO
Start function key in the temperature-controlled
cup holder. Otherwise, the KEYLESS-GO or KEY- LESS-GO Start function key will not be detected.
Vehicles with KEYLESS-GO start function: do
not keep the SmartKey in the cargo compart-
ment. Otherwise, the SmartKey may not be
detected, e.g. when starting the engine using
the Start/Stop button. SmartKey functions
0043
0037 To lock the vehicle
0044 0054 To open/close the tailgate
0087 0036 To unlock the vehicle
X To unlock centrally: press the0036button.
If you do not open the vehicle within approx-
imately 40 seconds of unlocking:
R the vehicle is locked again.
R anti-theft protection is reactivated.
X To lock centrally: press the0037button.
The SmartKey centrally locks and unlocks the
following components:
R the doors
R the tailgate
R the fuel filler flap
The turn signals flash once when unlocking and three times when locking.
You can also set an audible signal to confirm
that the vehicle has been locked. The audible
signal can be activated and deactivated using
the on-board computer (Y page 240).
You will receive visual and acoustic locking con-
firmation if all components were able to be
locked. SmartKey
77Opening and closing Z

Problem
Possible causes/consequences and
0050
0050Solutions There is interference from a powerful source of radio waves.
X Unlock (Y page 84) or lock (Y page 84) the vehicle using the
mechanical key. KEYLESS-GO is malfunctioning.
X Lock/unlock the vehicle using the remote control function of the
SmartKey.
X Have the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote con-
trol function:
X Unlock (Y page 84) or lock (Y page 84) the vehicle using the
mechanical key.
X Have the vehicle and SmartKey checked at a qualified specialist
workshop. The engine cannot be
started using the Smart-
Key. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary (Y page 342).
or X Jump-start the vehicle (Y page 343).
or X Consult a qualified specialist workshop. The engine cannot be
started using the Start/
Stop button. The Smart-
Key is in the vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. The SmartKey battery is discharged or nearly discharged.
X Check the SmartKey battery (Y page 80) and replace it if necessary
(Y page 80).
If this does not work: X Start your vehicle with the SmartKey in the ignition lock. There is interference from a powerful source of radio waves.
X Start your vehicle with the SmartKey in the ignition lock. You have lost a Smart-
Key. X
Have the SmartKey deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. 82
SmartKeyOpening and closing

Closing
X
Pull the tailgate down using recess 0043.
X Allow the tailgate to drop into the lock.
X Lock the vehicle if necessary with the 0037
button on the SmartKey or with KEYLESS-GO.
i If a KEYLESS-GO key is detected in the cargo
compartment, the tailgate will not lock. Opening/closing automatically from
the outside
Important safety notes G
WARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the closing area during the closing process.
Use one of the following options to stop the
closing process:
R press the 0054button on the SmartKey.
R pull or press the remote operating switch
on the driver's door.
R press the closing or locking button on the
tailgate.
R pull the handle on the tailgate G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
! The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(Y page 390).
i Notes on the automatic reversing feature for
the tailgate (Y page 85).
Opening the tailgate automatically You can open the tailgate automatically with the
SmartKey or the handle in the tailgate.
X Press and hold the 0054button on the Smart-
Key until the tailgate opens.
or X When the tailgate is unlocked, pull the tailgate
handle and let it go again immediately.
or
X With the tailgate stopped in an intermediate
position, pull the tailgate upwards.
You can release the tailgate as soon as the
tailgate starts to open.
Closing the tailgate automatically 86
Cargo compartmentOpening and closing

X
To close: press closing button 0043in the tail-
gate.
or X Vehicles with KEYLESS-GO or KEYLESS-GO
starting function: press and hold the 0054
button on the SmartKey until the tailgate
closes.
You can release the button as soon as the
tailgate starts to close.
Vehicles with KEYLESS-GO or KEYLESS-GO
starting function: you can close and lock the
tailgate simultaneously.
X Press locking button 0044in the tailgate.
If a KEYLESS-GO or KEYLESS-GO starting
function key is detected outside the vehicle,
the tailgate closes and locks. All the doors
must be shut and the SmartKey located in the vicinity of the tailgate.
i The tailgate cannot be opened and closed
with the SmartKey if there is a SmartKey in the
ignition.
If the tailgate touches an object while closing, the closing procedure is interrupted and the
tailgate reopens.
If a KEYLESS-GO or KEYLESS-GO starting
function key is detected in the cargo com-
partment, the tailgate will not lock. Opening/closing automatically from
inside
Important safety notes G
WARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. In addi-
tion, people may be standing in the closing
area or may enter the closing area, e.g. chil-
dren, during the closing procedure. There is a risk of injury.
Make sure that nobody is in the vicinity of theclosing area during the closing process.
Release the remote operating switch imme-
diately if somebody becomes trapped. To re-
open the tailgate pull on the remote operating
switch. G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
! The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(Y page 390).
i Notes on the automatic reversing feature for
the tailgate (Y page 85).
Opening and closing X
To open: pull remote operating switch 0043for
the tailgate until the tailgate opens.
X To close: turn the SmartKey to position 0047or
0048 in the ignition lock.
X Press remote operating switch for tailgate 0043
until the tailgate is completely closed.
You can open and close the tailgate from the
driver's seat when the vehicle is stationary and
unlocked. Cargo compartment
87Opening and closing Z

Do not keep the SmartKey:
R with electronic devices, e.g. a mobile phone
or another SmartKey
R with metallic objects, e.g. coins or metal foil
R inside metallic objects, e.g. a metal case
This can impair the functionality of the KEY-
LESS-GO key.
Do not keep the KEYLESS-GO key in the tem-
perature-controlled cup holder (Y page 305).
Otherwise, the KEYLESS-GO key will not be rec-
ognized.
If you lock the vehicle with the SmartKey remote
control or with KEYLESS-GO, after a short time:
R you will not be able to switch on the ignition
with the Start/Stop button
R you will not be able to start the engine with the
Start/Stop button until the vehicle is
unlocked again
If you lock the vehicle centrally using the button
on the front door (Y page 83), you can continue
to start the engine with the Start/Stop button.
The engine can be switched off while the vehicle
is in motion by pressing and holding the Start/
Stop button for three seconds. This function
operates independently of the ECO start/stop
automatic engine switch-off function.
Key positions with KEYLESS-GO 0043
Start/Stop button
0044 Ignition lock
As soon as the ignition is switched on, all the
indicator lamps in the instrument cluster light
up. Further information on situations where an
indicator lamp either fails to go out after starting the engine or lights up while driving
(Y page 276).
If Start/Stop button 0043has not yet been
pressed, this corresponds to the SmartKey
being removed from the ignition. X
To switch on the power supply: press
Start/Stop button 0043once.
The power supply is switched on. You can now activate the windshield wipers, for example.
The power supply is switched off again if:
R the driver's door is opened and
R you press Start/Stop 0043button twice when in
this position
X To switch on the ignition: press Start/Stop
button 0043twice.
The ignition is switched on.
If you press Start/Stop button 0043once when
in this position, the ignition is deactivated
again.
Removing the Start/Stop button
You can remove the Start/Stop button from the
ignition lock and start the vehicle as normal
using the SmartKey.
It is possible to switch between KEYLESS-GO
mode and key operation only when the trans-
mission is in position 005D.
X Remove Start/Stop button 0043from ignition
lock 0044.
You do not have to remove the Start/Stop but-
ton from the ignition lock when you leave the
vehicle. You should, however, always take the
SmartKey with you when leaving the vehicle. As
long as the SmartKey is in the vehicle:
R the vehicle can be started using the Start/
Stop button
R the electrically powered equipment can be
operated Starting the engine
Important safety notes G
WARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment. 136
DrivingDriving an
d parking

Specifying and sending the destination
address
X Go to the website http://maps.google.com
and enter a destination address into the entry
field.
X To send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select "Send to vehicle" and then
"Mercedes-Benz", the destination address
will be sent to your vehicle.
X When the "Send" dialog window appears:
Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field.
X Click "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up a transmitted destination
address
X Turn the SmartKey to position 0048in the igni-
tion lock (Y page 135).
The transmitted destination address is loaded into the vehicle's navigation system.
A display message appears, asking whether
navigation should be started.
X SelectYes Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No Nothe address can be stored in
the address book.
If you have sent more than one destination
address, each individual destination must be
confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you have multiple Mercedes-Benz vehicles
with mbrace and active mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles. Vehicle remote opening You can use the vehicle remote unlocking if you
have unintentionally locked your vehicle and a
replacement SmartKey is not available.
The vehicle can then be unlocked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately unlocked
remotely within four days of the ignition being
turned off. After this time, the remote unlocking
may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be unlocked
remotely.
The vehicle remote unlocking feature is availa-
ble if the relevant mobile phone network is avail- able and a data connection is possible.
X Contact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800 FOR-MERCEDES (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
X Return to your vehicle at the time agreed upon
with the Mercedes-Benz Customer Assis-
tance Center.
Alternatively, the vehicle can be opened via: R the Internet, under the "Owners Online" sec-
tion
R telephone applications (e.g. for iPhone ®
,
Android™)
To do this, you will need your identification num-
ber and password.
Vehicle remote closing The vehicle remote closing feature can be used
when you have forgotten to lock the vehicle and you are no longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minutes. After 30 days the vehicle
can no longer be locked remotely.
The vehicle remote closing feature is available if the relevant mobile phone network is available
and a data connection is possible.
X Contact the following service hotlines: 314
FeaturesStowage and features

Mercedes-Benz Customer Assistance Center
at 1-800 FOR-MERCEDES (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you switch on the ignition, the Doors Locked
Doors Locked
Remotely Remotely message appears in the multifunction
display.
Alternatively, the vehicle can be locked via:
R the Internet, under the "Owners Online" sec-
tion
R telephone applications (e.g. for iPhone ®
,
Android™)
To do this, you will need your identification num-
ber and password.
Stolen vehicle recovery service If your vehicle has been stolen:
X Notify the police.
The police will issue a numbered incident
report.
X Forward this number to the Mercedes-Benz
Customer Assistance Center along with your
PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, mbrace automatically
notifies the Mercedes-Benz Customer Assis-
tance Center.
Vehicle Health Check With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest Mercedes-Benz Service
Center or a recovery vehicle is called.
If vehicle data need to be transferred during an
Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center. The
Roadside Assistance Connected
Roadside Assistance Connected mes-
sage appears in the display. If the Vehicle Health
Check can be started, the Request Requestfor
forVehi‐
Vehi‐
cle Diagnostics Received Start vehi‐
cle Diagnostics Received Start vehi‐
cle diagnostics? cle diagnostics? message appears in the
display.
X Press the Yes
Yesbutton to confirm the message.
X If the Vehicle Diagnostics Please
Vehicle Diagnostics Please
Start Ignition
Start Ignition message appears: turn the
SmartKey to key position 0048in the ignition
lock (Y page 135).
X If the Please follow the instructions
Please follow the instructions
received
received by
byphone
phone and
andmove
move your
yourvehi‐
vehi‐
cle to a safe position.
cle to a safe position. message
appears: please follow the instructions
received by phone and move your vehicle to a safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the Vehi‐ Vehi‐
cle Diagnostics Active
cle Diagnostics Active message.
If you select Cancel
Cancel, the Vehicle Health
Check is canceled completely.
When the check is complete, the Sending
Sending
vehicle diagnostics data. (Voice con‐
vehicle diagnostics data. (Voice con‐
nection may be interrupted during nection may be interrupted during
data data transfer)
transfer) message appears. The vehicle
data can now be sent.
X Press the OK
OKbutton to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐ Vehicle Diagnostics: Transfer‐
ring Data...
ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec-
tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone.
Another function of the Vehicle Health Check is
the transfer of service data to the Customer
Assistance Center. If a service is due, the display shows a message to this effect together with
information about any special offers at your
workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com.
Information on the data stored in the vehicle
(Y page 32). Features
315Stowage and features Z

Information on Roadside Assistance
(Y
page 29).
Downloading routes Downloading routes allows you to transfer and
save predefined routes in the navigation sys-
tem.
A route can be prepared and sent either by a
customer service representative or under "Own- ers Online" at http://www.mbusa.com.
Each route can include up to four way points.
Once a route has been received by the naviga-
tion system, you will see the Do
Do you you want
want to
to
start route guidance? Destination
start route guidance? Destination
Received destination has been saved Received destination has been saved
in "Previous destinations". in "Previous destinations". message on
the multimedia system display.
The route is saved.
X To start route guidance: selectYes
Yes.
An overview of the route is shown in the dis-
play.
If you select No No, the saved route can be called
up later in the navigation menu.
X Select Start
Start.
Route guidance starts.
Downloaded and saved routes can be called up again.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle.
If the vehicle exceeds the set speed, a message
is sent to the Customer Assistance Center. The
Customer Assistance Center then forwards this
information to you.
You can select the way in which you receive this information beforehand. Possible options
include text message, e-mail or an automated
call.
The data you receive contains the following
information:
R the location where the speed limit was excee-
ded
R the time at which the speed limit was excee-
ded
R the selected speed limit which was exceeded Geo fencing Geo fencing allows you to select areas which the
vehicle should not enter or leave. You will be
informed if the vehicle crosses the boundaries
of the selected areas. You can select the way in
which you receive this information beforehand.
Possible options include text message, e-mail or an automated call.
The area can be determined as either a circle or
a polygon with a maximum of ten corners. You
can specify up to ten areas simultaneously. Dif- ferent settings are possible for each area.
These settings can be called up under "Owners
Online" at http://www.mbusa.com.
Alternatively, you can also trigger an Info call
and notify the customer service representative
that you wish to activate geo-fencing.
Currently inactive areas can be activated by text message.
Triggering the vehicle alarm With this function, you can trigger the vehicle's
panic alarm via text message. An alarm sounds
and the exterior lighting flashes. Depending on
the setting, the panic alarm lasts five or ten sec-
onds. Afterwards, the alarm switches off. Garage door opener
General notes The HomeLink
®
garage door opener integrated
in the rear-view mirror allows you to operate up
to three different door and gate systems.
Use the integrated garage door opener only on
garage doors that:
R have safety stop and reverse features and
R meet current U.S. federal safety standards
Once programmed, the integrated garage door
opener in the rear-view mirror will assume the
function of the garage door system's remote
control. Please also read the operating instruc-
tions for the garage door system.
When programming a garage door opener, park
the vehicle outside the garage. Do not run the
engine while programming.
Certain garage door drives are incompatible
with the integrated garage door opener. If you
have difficulty programming the integrated 316
FeaturesStowage and features