2019 MERCEDES-BENZ GLA service

Display messagesPossible causes/consequences andPPSolutions
Transmission NotTransmission Notin P Risk of Vehi‐in P Risk of Vehi‐cle Rolling Awaycle Rolling Away
The driver's door is open or not fully closed and the transmission isin position^,\\or[.
A warning tone also sounds.
GWARNING
The vehicle may roll away.
There is a risk of an accident.
XShift the transmission to position].
XSecure the vehicle against rolling away (Ypage 145).
XClose the driver's door completely.
Service RequiredService RequiredDo Not Shift GearsDo Not Shift GearsVisit DealerVisit Dealer
You cannot change the transmission position due to a malfunction.
A warning tone also sounds.
If transmission position[is selected:
XDrive to a qualified specialist workshop without shifting the trans-mission from position[.
If position^,\\or]is selected:
XSecure the vehicle against rolling away (Ypage 145).
XNotify a qualified specialist workshop or breakdown service.
Only Shift to 'P'Only Shift to 'P'when Vehicle iswhen Vehicle isStationaryStationary
The vehicle is moving.
XPull over and stop the vehicle safely as soon as possible, payingattention to road and traffic conditions.
XShift the transmission to position].
To Engage Trans‐To Engage Trans‐miss. Position Rmiss. Position RFirst Depress theFirst Depress theBrakeBrake
You have attempted to shift from position[or\\to position^.
XShift the transmission to position^with the brake pedaldepressed.
Reversing Not Pos‐Reversing Not Pos‐sible Servicesible ServiceRequiredRequired
The automatic transmission is malfunctioning. You cannot back up.
XVisit a qualified specialist workshop.
Transmission Mal‐Transmission Mal‐functionfunctionThe automatic transmission is malfunctioning.
XVisit a qualified specialist workshop.
Transmission Mal‐Transmission Mal‐function Stopfunction StopThe automatic transmission is malfunctioning.
XPull over and stop the vehicle safely as soon as possible, payingattention to road and traffic conditions.
XSecure the vehicle against rolling away (Ypage 145).
XConsult a qualified specialist workshop.
226Displaymessages
On-b oard computer and displays

XTurn the SmartKey to positionHin the igni-tion lock (Ypage 125).
XVehicles with a stowage compartmentcover:press the lower section of coverC.The stowage compartment opens.
XPress in cigarette lighterD.Cigarette lighterDwill pop out automati-cally when the heating element is red-hot.
12 V sockets
General notes
XTurn the SmartKey to positionGin the igni-tion lock (Ypage 125).
The sockets can be used for accessories witha maximum draw of 180 W (15 A). Accessoriesinclude such items as chargers for mobilephones.
If you use the sockets for long periods whenthe engine is switched off, the battery may dis-charge.
An emergency cut-out ensures that the on-board voltage does not drop too low. If the on-board voltage is too low, the power to thesockets is automatically cut. This ensures thatthere is sufficient power to start the engine.
Socket in the front center console
XVehicles with a stowage compartmentcover:press the lower section of the cover.The stowage compartment opens.
XLift up the cover of the socket.
Socket in the rear passenger compart-
ment center console
XPull the cover out by the top of the handleedge.
XLift up the cover of the socket.
Socket in the cargo compartment
XLift up the cover of socketC.
Mercedes me connect
General notes
A license agreement must be in place in orderto activate the Mercedes me connect service.Make sure that your system is activated andoperational. To register, press the

The system is available if:
Rit has been activated and is operational
Rthe corresponding mobile phone network isavailable for transmitting data to the Cus-tomer Center
Ra service subscription is available
Rthe starter battery is sufficiently charged
iDetermining the location of the vehicle ona map is only possible if:
RGPS reception is available
Rthe vehicle position can be forwarded tothe Customer Assistance Center
The Mercedes me connect system
To adjust the volume during a call, proceed asfollows:
XPress the

Roadside Assistance call button
XPress Roadside Assistance call buttonC.This initiates a call to the Mercedes-BenzCustomer Assistance Center.
The indicator lamp in Roadside Assistancecall buttonCflashes while the call isactive. The multifunction display shows theConnecting CallConnecting Callmessage. The audio out-put is muted.
If a connection can be made, theCall Con‐Call Con‐nectednectedmessage appears in the multifunctiondisplay.
If a mobile phone network and GPS receptionare available, the system transfers data to theMercedes-Benz Customer Assistance Center,for example:
RCurrent location of the vehicle
RVehicle identification number
iThe display of the multimedia system indi-cates that a call is active. During the call,you can change to the navigation menu bypressing the NAVI button on the multimediasystem, for example.
Voice output is not available.
A voice connection is established between theMercedes-Benz Customer Assistance Centerand the vehicle occupants.
From the remote malfunction diagnosis, theMercedes-Benz Customer Assistance Centercan ascertain the nature of the problem(Ypage 266).
The Mercedes-Benz Customer Assistance Cen-ter either sends a qualified Mercedes-Benztechnician or makes arrangements for yourvehicle to be transported to the nearestMercedes-Benz Service Center.
You may be charged for services such asrepair work and/or towing.
You can obtain further information from yourMercedes me connect manual.
iThe system has not been able to initiate aRoadside Assistance call, if:
Rthe indicator lamp for Roadside Assis-tance call buttonCis flashing continu-ously.
Rno voice connection to the Mercedes-Benz Customer Assistance Center hasbeen established.
This can occur if the relevant mobile phonenetwork is not available, for example.
TheCall FailedCall Failedmessage appears in themultifunction display.
XTo end a call:press thevbutton on themultifunction steering wheel.
or
XPress the corresponding multimedia systembutton for ending a phone call.
MB Info call button
XPress MB Info call buttonC.This initiates a call to the Mercedes-BenzCustomer Assistance Center.
The indicator lamp in MB Info call buttonCflashes while the connection is being made.The multifunction display shows theCon‐Con‐necting Callnecting Callmessage. The audio systemis muted.
If a connection can be made, theCall Con‐Call Con‐nectednectedmessage appears in the multifunctiondisplay.
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If a mobile phone network and GPS receptionare available, the system transfers data to theMercedes-Benz Customer Assistance Center,for example:
RCurrent location of the vehicle
RVehicle identification number
iThe display of the multimedia system indi-cates that a call is active. During the call,you can change to the navigation menu bypressing the NAVI button on the multimediasystem, for example.
Voice output is not available.
A voice connection is established between theMercedes-Benz Customer Assistance Centerand the vehicle occupants.
You receive information about operating yourvehicle, about the nearest Mercedes-Benz Ser-vice Center and about other products andservices from Mercedes-Benz.
USA only: you can find further information onthe Mercedes me connect system under "Own-ers Online" at http://www.mbusa.com.
iThe system has not been able to initiate anMB Info call, if:
Rthe indicator lamp in MB Info call but-tonCis flashing continuously.
Rno voice connection to the Mercedes-Benz Customer Assistance Center hasbeen established.
This can occur if the relevant mobile phonenetwork is not available, for example.
TheCall FailedCall Failedmessage appears in themultifunction display.
XTo end a call:press thevbutton on themultifunction steering wheel.
or
XPress the corresponding multimedia systembutton for ending a phone call.
Call priority
When service calls are active, e.g. RoadsideAssistance or MB Info calls, an emergency callcan still be initiated. In this case, an emer-gency call will take priority and override allother active calls.
The indicator lamp of the respective buttonflashes until the call is ended.
An emergency call can only be terminated bythe Mercedes-Benz Customer Assistance Cen-ter.
All other calls can be ended by pressing:
Rthevbutton on the multifunction steer-ing wheel
Rthe corresponding button in the multimediasystem to end the voice call
iWhen a call is initiated, the audio systemis muted. The mobile phone is no longerconnected to the multimedia system. How-ever, if you want to use your mobile phone,do so only when the vehicle is stationaryand in a safe location.
Downloading destinations in COMAND
Downloading destinations
Downloading destinations gives you access toa database with over 15 million points of inter-est (POIs). These can be downloaded on thenavigation system in your vehicle. If you knowthe destination, the address can be downloa-ded. Alternatively, you can obtain the locationof Points of Interest (POIs)/important destina-tions in the vicinity.
Furthermore, you can download routes with upto 20 way points.
You are prompted to confirm route guidanceto the address entered.
The system calculates the route and subse-quently starts the route guidance with theaddress entered.
iIf you selectNoNo, the address can be savedin the address book.
iThe Destination Download function isavailable if the relevant mobile phone net-work is available and data transfer is possi-ble.
iThe Destination Download function canonly be used if the vehicle is equipped witha navigation system.
Route Assistance
This service is part of the Mercedes me con-nect PLUS Package and cannot be obtainedseparately.
iYou can also use the Route Assistancefunction if your vehicle is not equipped witha navigation system.
264Features
Stowage and features

Within the framework of this service, youreceive a professional and reliable form of nav-igation support without having to leave yourvehicle.
The customer service representative finds asuitable route depending on your vehicle's cur-rent position and the desired destination. Youwill then be guided live through the currentroute section.
Search and Send
General notes
iTo use "Search & Send", your vehicle mustbe equipped with Mercedes me connect anda navigation system. Additionally, aMercedes me connect service subscriptionmust be completed.
"Search & Send" is a destination entry service.A destination address found on Google Maps™can be transferred via Mercedes me connectdirectly to your vehicle's navigation system.
Specifying and sending the destination
address
XGo to the website http://www.maps.google.com and enter a destina-tion address into the entry field.
XTo send the destination address to the e-mail address of your Mercedes me con-nect account:click the corresponding but-ton on the website.
iExample:
If you select 'Send to vehicle' and then'Mercedes-Benz', the destination addresswill be sent to your vehicle.
XIf the "Send" dialog window appears:inthe corresponding field enter the e-mailaddress that you specified when setting upyour Mercedes me connect account.
XClick "Send".
iInformation on specific commands such as"Address entry" or "Send" can be found onthe website.
Calling up destination addresses
XSwitch on the ignition.The destination address is loaded into thevehicle's navigation system.
A display message appears, asking whethernavigation should be started.
XSelectYesYesby turningyRzor sliding

USA only: alternatively, the vehicle can beopened via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,
Android®)
To do this, you will need your identificationnumber and password.
iVehicle remote opening is only possible ifthe corresponding mobile phone network isaccessible.
Vehicle remote closing
The vehicle valet locking feature can be usedwhen you have forgotten to lock the vehicleand you are no longer nearby.
The vehicle can then be locked by theMercedes-Benz Customer Assistance Center.
The vehicle can be immediately lockedremotely up to four days after the ignition waslast switched off. After this time, valet lockingmay be delayed by 15 to 60 minutes. After30 days the vehicle can no longer be lockedremotely.
XContact the following service hotlines:
RUSA:Mercedes-Benz Customer Assis-tance Center at 1-800-FOR-MERCedes(1-800-367-6372) or 1-866-990-9007
RCanada:Customer Service at1-888-923-8367You will be asked for your password.
The next time you are inside the vehicle andyou switch on the ignition, theDoors LockedDoors LockedRemotelyRemotelymessage will appear on the multi-function display.
USA only: alternatively, the vehicle can belocked via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,
Android®)
To do this, you will need your identificationnumber and password.
iThe vehicle valet locking feature is availa-ble when the relevant mobile phone networkis available and data connection is possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.The police will issue a numbered incidentreport.
XThis number will be forwarded to theMercedes-Benz Customer Assistance Centertogether with your PIN.The Mercedes-Benz Customer AssistanceCenter then tries to locate the system. TheMercedes-Benz Customer Assistance Centercontacts you and the local law enforcementagency if the vehicle is located.
However, only the law enforcement agencyis informed of the location of the vehicle.
iIf the anti-theft alarm system is activatedfor longer than 30 seconds, Mercedes meconnect automatically notifies theMercedes-Benz Customer Assistance Cen-ter.
Vehicle Health Check
With the Vehicle Health Check, the CustomerAssistance Center can provide improved sup-port for problems with your vehicle. During anexisting call, vehicle data is transferred to theCustomer Assistance Center. The customerservice representative can use the receiveddata to decide what kind of assistance isrequired. You are then, for example, guided tothe nearest Mercedes-Benz Service Center ora recovery vehicle is called.
If vehicle data needs to be transferred duringan MB Info call or a Roadside Assistance call,this is initiated by the Customer AssistanceCenter. You will see theRoadside Assis‐Roadside Assis‐tance Connectedtance Connectedmessage on the multimediasystem display. If the vehicle remote malfunc-tion diagnosis can be started, theRequestRequestfor vehicle diagnosis received.for vehicle diagnosis received.Start vehicle diagnosis?Start vehicle diagnosis?messageappears in the display.
XConfirm the message withYesYes.
XWhen theVehicle diagnosis: PleaseVehicle diagnosis: Pleasestart ignitionstart ignitionmessage appears, turnthe SmartKey to position2in the ignitionlock (Ypage 125).
XWhen thePlease follow the instruc‐Please follow the instruc‐tions received by phone and movetions received by phone and moveyour vehicle to a safe positionyour vehicle to a safe positionmes-
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sage appears, follow the customer servicerepresentative's instructions.The message in the display disappears.
If you selectCancelCancelthe remote malfunctiondiagnosis is canceled completely.
The vehicle operating state check begins.You will see theVehicle diagnosisVehicle diagnosisactivated.activated.message.
When the diagnosis is completed, theSendSendvehicle diagnostics data (Voice con‐vehicle diagnostics data (Voice con‐nection may be interrupted duringnection may be interrupted duringdata transfer)data transfer)message appears. The vehi-cle data can now be sent to the CustomerAssistance center.
XPressOKOKto confirm the message.The voice connection with the CustomerAssistance Center is terminated.
You will see theVehicle Diagnosis:Vehicle Diagnosis:Transferring data...Transferring data...message.
The vehicle data is sent to the CustomerAssistance Center.
Depending on what the customer service rep-resentative agreed with you, the voice connec-tion is re-established after the transfer is com-plete. If necessary, you will be contacted at alater time by another means, e.g. by e-mail orphone.
Another function of the Vehicle Health Checkis the transfer of service data to the CustomerAssistance Center. If a service is due, the mul-timedia system display shows a message tothis effect together with information about anyspecial offers at your workshop.
USA only: this information can also be calledup under "Owners Online" at http://www.mbusa.com.
Information on Roadside Assistance(Ypage 26).
Downloading routes
Downloading routes allows you to transfer andsave predefined routes in the navigation sys-tem. To do this, an SD memory card must beinserted into the multimedia system. If no SDmemory card is inserted, you must insert thecard into the card slot on the multimedia sys-tem before saving the route.
A route can be prepared and sent either by acustomer service representative or via theMercedes me connect portal on the Internet.
Each route can include up to 20 way points.Once a route has been received by the naviga-tion system, you will see thehas been saved to memory card. Dohas been saved to memory card. Doyou want to start route guidance?you want to start route guidance?mes-sage in the multimedia system display. Theroute is saved to the SD memory card.
XTo start route guidance:selectYesYes.An overview of the route is shown in the dis-play.
iIf you selectNoNo, the saved route can becalled up later via the navigation menu.
XSelectStartStart.Route guidance starts.
iDownloaded and saved routes can becalled up again in the multimedia system.
You can find information about this in theseparate operating instructions.
Speed alert
You can define the upper speed limit, whichmust not be exceeded by the vehicle.
If this selected speed is exceeded by the vehi-cle, a message will be sent to the CustomerAssistance Center. The Customer AssistanceCenter then forwards this information to you.
You can select the way in which you receivethis information beforehand. Possible optionsinclude text message, e-mail or an automatedcall.
The data you receive contains the followinginformation:
Rthe location where the speed limit wasexceeded
Rthe time at which the speed limit was excee-ded
Rthe selected speed limit which was excee-ded
Geo fencing
Geo fencing allows you to select areas whichthe vehicle should not enter or leave. You willbe informed if the vehicle crosses the bounda-ries of the selected areas. You can select theway in which you receive this informationbeforehand. Possible options include text mes-sage, e-mail or an automated call.
The area can be determined as either a circleor a polygon with a maximum of ten corners.
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