2019 MERCEDES-BENZ E CLASS tow

Symbols........................................................5
Ataglance....................................................6Cockpit ........................................................... 6Warning and indicator lamps .......................... 8Overhead control panel ................................12Door control panel and seat adjustment .......14Emergencies and breakdowns ......................16
Digital Operator's Manual.........................18Calling upthe Digital Operator's Manual ......18
General notes.............................................19Protectingthe environment ..........................19Genuine Mercedes-Benz parts ......................19Operator's Manual ........................................20Service andvehicle operation .......................21Operating safety ...........................................22Declaration of conformityfor wirelessvehicle components .....................................23Diagnostics connection ................................24Qualified specialistworkshop ....................... 25Correct use ofthevehicle ............................25
Problems withyourvehicle ........................... 25Reporting safety defects ...............................26LimitedWarranty .......................................... 26QR codeforrescue card ...............................26Datastorage .................................................26Copyright ...................................................... 30
Occupant safety.........................................31Restraint system ...........................................31Seat belts ..................................................... 33Airbags ......................................................... 39
PRE-SAFE®system ....................................... 46Safely transportingchildren inthevehi‐cle .................................................................47Notes on pets inthevehicle ..........................61
Opening and closing..................................62SmartKey...................................................... 62Doors ............................................................67Trunk ............................................................ 70Roller sun blinds ...........................................76Side windows...............................................77Sliding sunroof ..............................................81Anti-theft protection .....................................86
Seats andstowing.....................................88Notes onthe correct driver's seat posi‐tion ............................................................... 88Seats ............................................................ 89Steering wheel ..............................................98Easy entry andexitfeature .........................100Operatingthe memory function ..................101Stowage areas ............................................102Cup holder ...................................................111Ashtrayand cigarettelighter .......................112Sockets .......................................................11 3Wirelesscharging ofthe mobile phoneand connection withtheexterior antenna ...11 4Installing andremovingthefloor mats ........11 5
Light and visibility....................................117Exterior lighting ...........................................11 7Interior lighting ...........................................12 2Windshield wiper and windshieldwashersystem ........................................................12 3Mirrors........................................................12 6Operatingthe sun visors .............................12 9Area permeabletoradiowaves onthewindshield ..................................................13 0
2Contents

Infraredreflective windshield function ........13 0
Climate control.........................................131Overview of climate control systems ..........131Operatingthe climate control system .........13 2
Driving and parking.................................13 8Driving ........................................................13 8DYNAMIC SELECT switch ............................148Automatic transmission ..............................15 0Function ofthe 4MATIC ..............................154Refueling ....................................................154Parking .......................................................156Driving and driving safety systems .............165Vehicletowing instructions .........................218
Instrument Display and on-boardcomputer...................................................219Instrument Displayoverview .......................219Overview ofthe buttons onthesteeringwheel ..........................................................220Operatingthe on-board computer .............. 221Settingthe design ...................................... 222
Settingthe additionalvaluerange .............. 222Overview of displays onthe multifunc‐tion display .................................................223Adjustingthe instrument lighting ................224Menus and submenus ................................. 224Head-up Display .......................................... 231
Voice Control System..............................233Notes on operating safety .......................... 233Operation ................................................... 233UsingtheVoice Control System effec‐tively ........................................................... 235Essentialvoice commands .........................235
Multimedia system..................................248Overview and operation ..............................24 8System settings .......................................... 257Fit & Healthy............................................... 268Navigation ..................................................270Telephone ...................................................295Online and Internet functions ......................317Media ......................................................... 323Radio .......................................................... 336Sound .........................................................344
Maintenance and care.............................347ASSYST PLUS service interval display .........347Engine compartment .................................. 348Cleaning and care ....................................... 355
Breakdown assistance............................364Emergency ..................................................364Flat tire ....................................................... 364Battery (vehicle) .........................................370Towstarting ortowingaway.......................375Electrical fuses ........................................... 380
Wheels and tires......................................384Notes on noise or unusual handlingchar‐acteristics ...................................................384Notes onregularlyinspecting wheels andtires ............................................................ 384Notes on snowchains ................................ 385Tirepressure .............................................. 386Loadingthevehicle .................................... 393Tirelabeling ................................................ 397Definition oftermsfor tires and loading ..... 402Changing a wheel ....................................... 405
Contents3

1Steering wheel paddle shifter→15 2
2Combination switch→11 8
3DIRECT SELECT lever→15 0
4Display(multimedia system)→24 9
5Start/stop button→13 9
6Control panelforthe multimedia system→24 9
7Climate control systems→131
8Glovebox→104
9Hazardwarning lights→11 9
AStowage compartment→104
BControl elementsforthe multimedia system→24 9
CRear window roller sunblind→76
DExtends/retractsthe seat beltextender→36
EECOstart/stop function→14 6
FActiveParking Assist→204
GSetsthevehicle level→19 2
HDYNAMIC SELECT switch→14 9
IPASSENGER AIRBAGindicator lamps→43
JControl panelforthe multimedia system→220
KAdjuststhesteering wheel→99
LControl panelforthe on-board computer→220
MUnlocksthe hood→349
NElectric parking brake→16 2
OLight switch→11 7
PControl panelfor:
ActiveSteering Assist→185
Active LaneKeeping Assist→217
Parking AssistPARKTRONIC→19 6
Head-up Display→232
Ataglance – Cockpit7

Whattodo intheevent of an accident
1QR codefor accessingtherescue card→26
2Safetyvests→364
3Buttonfor SOS emergency call system→315
4Checking andtopping up operatingfluids→419
5Tow-starting andtowingaway→377
6Flat tire→364
7Starting assistance→374
8Hazardwarning lights→11 9
9Fuelfillerflap with instruction labelsfor tirepressure, fuel type and QR codefor accessingtherescue card
→154
ATow-starting andtowingaway→377
BTIREFIT kit→366
Ataglance – Emergencies and breakdowns17

The Operator's Manual and Maintenance Bookletare important documents and should bekeptinthevehicle.
Service andvehicle operation
Vehicle operation outsidethe USA or Canada
Whenyou are abroad withyourvehicle, observethefollowing points:
Rservice points orreplacement parts may notbeavailable immediately.
Runleaded fuel may not beavailableforvehi‐cles with a catalytic converter. Leaded fuelmay cause damagetothe catalytic converter.
Rthe fuel may haveanextremely low octanenumber.Unsuitable fuel can cause enginedamage.
Some Mercedes-Benz models areavailable inEuropethrough our European Delivery Program.For more information, please consult an author‐ized Mercedes‑Benz service center, or writetoone ofthefollowing address:
inthe USA:
Mercedes-Benz USA,LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
in Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98VanderhoofAvenue
Toronto, Ontario M4G 4C9
Maintenance
Your customer advisor confirmsthe service inthe servicereport.
Roadside Assistance
The Mercedes-BenzRoadside Assistance Pro‐gram offerstechnical help inthe case of abreakdown.Your callstothetoll-freeRoadsideAssistance Hotline are answeredbyour agents24hours a day,365 daysayear.
1-800-FOR-MERCedes (1-800-367-6372)(USA)
1-800-387-0100(Canada)
You canfind further information intheMercedes-BenzRoadside Assistance Programbrochure(USA) orthe "Roadside Assistance"section inthe maintenance andwarranty infor‐mation booklet (Canada).You willfind bothinthevehicle documentwallet.
Change of address orchange ofownership
Intheevent of achange of address, please sendusthe "Notification of addresschange" intheService and Guarantee booklet or simply calltheMercedes-Benz Customer Assistance Center(USA) onthe hotline number1-800-FOR-MERCedes (1-800-367-6372)or Cus‐tomer Service (Canada) on 1-800-387-0100.Wecanthenreachyou in a timelyfashion, if neces‐sary.
Ifyou sellyour Mercedes, please leaveall litera‐ture inthevehicle sothat it isavailabletothenextowner. Ifyou havepurchased a usedvehi‐cle, please send usthe "Notice of Purchase ofUsed Car" inthe Service and Guarantee bookletor simply callthe Mercedes-Benz Customer
General notes21

received, including interferencethat may causeundesired operation. Changes or modificationsnotexpressly approvedbythe partyresponsiblefor compliance couldvoidthe user's authoritytooperatethe equipment."
Canada:"The wireless devices ofthisvehiclecomply with Industry Canada license-exemptRSSstandard(s). Operation is subjecttothefol‐lowing two conditions: (1) These devices maynot cause interference, and (2) These devicesmustaccept any interference, including interfer‐encethat may cause undesired operation ofthedevice."
USA:"Wirelesscharging systemfor mobile devi‐ces (Model: D-WMI2015A):this device complieswithPart18ofthe FCCRules."
The name and address oftheresponsible partyis:
ContinentalAutomotive Systems US Inc.
2400 Executive Hills Drive
Auburn Hills, MI 48326-2980
UnitedStates of America
Diagnostics connection
The diagnostics connection is only intendedforthe connection of diagnostic devices at aquali‐fied specialistworkshop.
\nWARNINGRisk of accident duetocon‐necting devicestothe diagnostics con‐nection
Ifyou connect equipmenttoa diagnosticsconnection inthevehicle, it may affecttheoperation ofvehicle systems.
As aresult,the operating safety ofthevehi‐cle could be affected.
Only connect equipmenttoa diagnos‐tics connection inthevehicle which isapprovedforyourvehiclebyMercedes-Benz.
\nWARNINGRisk of accident duetoobjects inthe driver'sfootwell
Objects inthe driver'sfootwell may impedepedal travel or block a depressed pedal.
This jeopardizesthe operating androadsafety ofthevehicle.
Stowall objects inthevehicle securelysothattheycannotgetintothe driver'sfootwell.
Always installthefloor mats securelyand as prescribed in ordertoensurethatthere is always sufficientroomforthe pedals.
Do not use loosefloor mats and do notplacefloor mats ontop of one another.
NOTEBattery discharging from usingdevices connectedtothe diagnosticsconnection
Using devices atthe diagnostics connectiondrainsthe battery.
Checkthechargelevel ofthe battery.
Ifthechargelevel is low,chargethebattery,e.g.bydriving a considerabledistance.
24General notes

Restraint system
Protectionbytherestraint system
Therestraint system includesthefollowing com‐ponents:
RSeat belt system
RAirbags
RChildrestraint system
RChild seat securing system
Therestraint system canreducetherisk ofvehi‐cle occupants coming into contact with parts ofthevehicle's interior intheevent of an accident.Therestraint system can alsoreducetheforcestowhichvehicle occupants are subjected intheevent of an accident.
Only a seat belt which isworncorrectly can pro‐videthe intended level of protection. Dependingonthe detected accident situation, EmergencyTensioning Devices and/or airbags supplement acorrectlywornseat belt. EmergencyTensioningDevices and/or airbags are not deployed ineveryaccident.
Fortherestraint systemtoprovide its full protec‐tion, each occupant must observethefollowing:
RFastenthe seat belt correctly.
RBe in an almost upright position withtheirback againstthe seat backrest.
RSit withtheirfeetresting onthefloor, if pos‐sible.
RAlways secure persons under 5ft(1.50 m)tall in an additionalrestraint system suitablefor Mercedes-Benzvehicles.
However,no systemavailabletoday can com‐pletelyeliminate injuries andfatalities ineveryaccident situation. In particular,the seat beltand airbaggenerally do not protect againstobjects penetratingthevehicle fromthe outside.Therisk of an injuryresulting from airbagdeployment also cannot beruled out entirely.
Limited protection fromtherestraint system
\nWARNINGRisk of injuryor death frommodificationstotherestraint system
Therestraint system can no longer functioncorrectly after alterations havebeen made.
Therestraint system maythen not protectthevehicle occupants as intendedbyfailingin an accident or triggering unexpectedly,forexample
Never alterthe parts oftherestraintsystem.
Nevertamper withthe wiring or anyelectronic component parts ortheirsoftware.
If it is necessarytoadjustthevehicletoaccom‐modate a person with disabilities, contact anauthorized Mercedes-Benz Centerfor details.
USA only:for further information contact ourCustomer Assistance Center at1-800-FOR-MERCedes (1‑800‑367‑6372).
Occupant safety31

The components oftherestraint system canbe activated or deployed independently ofeachother:
Component Detected deploy‐ment situation
EmergencyTension‐ing DevicesFrontal impact,rearimpact, side impact,rollover
Driver's airbag, frontpassenger front air‐bag
Frontal impact
Knee airbagFrontal impact
Side airbagSide impact
Window curtain air‐bagSide impact,rollover,frontal impact
The front passenger front airbag can only bedeployed in an accident ifthePASSENGER AIRBAG OFF indicator lamp is off. Ifthe frontpassenger seat is occupied, make sure, bothbefore and duringthe journey,thatthestatus of
the front passenger front airbag is correct(→page43).
\nWARNINGRisk of burns from hot air bagcomponents
The air bag parts are hot after an air bag hasbeen deployed.
Do nottouchthe air bag parts.
Havea deployed air bagreplaced at aqualified specialistworkshop as soonas possible.
Mercedes-Benzrecommendsthatyou havethevehicletowedtoaqualified specialistworkshopafter an accident.Takethis into account, partic‐ularly if an EmergencyTensioning Device is trig‐gered or an airbag deployed.
Ifthe EmergencyTensioning Devices are trig‐gered or an airbag is deployed,you will hear abang, and a small amount of powder may also bereleased:
RThe bang will notgenerally affectyour hear‐ing.
RIngeneral,the powderreleased is not haz‐ardoustohealth but may cause short-termbreathing difficultiestopersons sufferingfrom asthma orother pulmonary conditions.
Provided it is safetodo so, leavethevehicleimmediately or openthe window in ordertoprevent breathing difficulties.
Airbags andpyrotechnic EmergencyTensioningDevices contain perchlorate material, which mayrequire special handling or environmental pro‐tection measures.National guidelinesregardingwaste disposal must be observed. In California,see http://www.dtsc.ca.gov/HazardousWaste/Perchlorate/index.cfm.
Seat belts
Protection providedbythe seat belt
Alwaysfastenyour seat belt correctlybeforestarting a journey.A seat belt can only providethe best level of protection if it isworncorrectly.
Occupant safety33