2019 MERCEDES-BENZ C CLASS key

ProblemPossible causes/consequences andPPSolutions
RThe SmartKeyis defective.
Checkthe battery usingthe batterycheck lamp andreplace if necessary (page 66).
Usethe emergencykeytolock or unlock (page 66).
Havethe SmartKeychecked at aqualified specialistworkshop.
You havelost a SmartKey.Havethe SmartKeydeactivated at aqualified specialistworkshop.
If necessary,havethe mechanical lockchanged aswell.
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Thevehicle is not unlocked:
RIfyou havelockedthevehicle usingtheSmartKey.
RIfyou havelockedthevehicle using KEY‐LESS-GO.
Locking/unlockingthevehicle with KEY‐LESS-GO
RequirementsRThe SmartKeyis outsidethevehicle.
RThe distance betweenthe SmartKeyandthevehicle does notexceed 3ft(1 m).
RThe driver's door andthe door at whichthedoor handle is used are closed.
Tounlockthevehicle:touchthe inner sur‐face ofthe door handle.
Tolockthevehicle:touch sensor surface1or2.
Convenience closing:touchrecessed sen‐sor surface2untilthe closing procedure iscomplete.
Further information on convenience closing(page82).
Ifyou openthe trunk lid from outside it is auto‐matically unlocked.
Problems with KEYLESS-GO
ProblemPossible causes/consequences andPPSolutions
You can no longer lock or unlockthevehicle using KEYLESS-GO.Possible causes are:
RThe SmartKeyfunctions havebeen deactivated (page 65).
RThe SmartKeybattery is discharged or nearlydischarged.
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ProblemPossible causes/consequences andPPSolutions
RThere is interference from a powerfulradio signal source.
RThe SmartKeyisfaulty.
Activatethe SmartKeyfunctions (page 65).
Checkthe battery usingthe batterycheck lamp andreplace if necessary (page 66).
Usethe emergencykeytounlockor lockthevehicle (page 66).
Havethevehicle and SmartKeychecked at aqualified specialistworkshop.
Activating/deactivating the automatic lock‐ingfeature
Thevehicle is locked automatically whentheignition is switched on andthe wheels are turn‐ingfasterthanwalking pace.
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Toactivate:press and hold button2forapproximatelyfiveseconds until an acousticsignal sounds.
Todeactivate:press and hold button1forapproximatelyfiveseconds until an acousticsignal sounds.
Inthefollowing situations,there is a danger ofbeing locked out whenthe function is activated:
RWhilethevehicle is beingtowstarted/pushed.
RThevehicle is beingtested onthe dynamom‐eter.
Locking/unlockingthe driver's door withtheemergencykey
Ifyou wishtolockthevehicle entirely usingthe emergencykey,first pressthe buttonforlocking fromthe inside whilethe driver'sdoor is open. Then proceedtolockthe driv‐er's door usingthe emergencykey.
Insertthe emergencykey asfar as it will gointo opening1inthe cover.
Pull and holdthe door handle.
Pullthe cover onthe emergencykey asstraight as possibleawayfromthevehicleuntil itreleases.
Releasethe door handle.
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Tounlock:turnthe emergencykey counter-clockwisetopositionG.
Tolock:turnthe emergencykey clockwisetopositionG.
Carefully pressthe cover ontothe lock cylin‐der until it engages and is seatedfirmly.
Trunk
Openingthe trunk lid
\nDANGERRisk ofexhaustgas poisoning
Combustion engines emit poisonousexhaustgases such as carbon monoxide. Exhaustgases can enterthevehicle interior ifthetrunk lid is open whenthe engine isrunning,especially ifthevehicle is in motion.
Always switch offthe engine beforeopeningthe trunk lid.
Never drive withthe trunk lid open.
NOTEDamagetothe trunk lidbyobsta‐cles abovethevehicle
The trunk lid swings upwards when it isopened.
Therefore, make surethatthere is suffi‐cient clearance abovethe trunk lid.
You havethefollowing optionsfor openingthe trunk lid:
Pullthe trunk lid handle.
Pull trunk lidremoteoperating switch1.
Press and holdthe

Vehicles with trunk lid convenience clos‐ingfeature:With the trunk lidstopped in anintermediate position, push it downwards.The trunk lid will continuetoclose.
Vehicles with trunk lid convenience clos‐ingfeature and KEYLESS-GO:With thetrunk lid completely opened, pressand holdthe

10ft(3 m)awayfromthevehicle insuch situations.
When makingthe kicking movement, make surethatyourfeetarefirmly onthe ground,other‐wiseyou could loseyour balance, e.g. on ice.
Requirements
RThe SmartKeyis behindthevehicle.
RStand at least12in (30 cm)awayfromthevehicle while performingthe kicking move‐ment.
RDo not come into contact withthe bumperwhile makingthe kicking movement.
RDo not carryoutthe kicking movementtooslowly.
RThe kicking movement must betowardsthevehicle and back again.
1Detectionrange ofthe sensors
If several consecutive kicking movements arenot successful,waitten seconds.
System limitations
The system may be impaired or may not functionif:
RSnow or dirt, e.g. fromroad salt, coversthesensor area.
RThe kicking movement is made using a pros‐thetic leg.
The trunk lid could be opened or closed uninten‐tionally, inthefollowing situations:
RA person's arms or legs are moving inthesensor detectionrange, e.g. when polishingthevehicle or picking up objects.
RObjects are moved or placed behindthevehi‐cle, e.g.tensioningstraps or luggage.
RClampingstraps,tarps orother coverings arepulledoverthe bumper.
RA protective mat with a lengthreachingoverthe trunk sill down intothe detectionrangeofthe sensors is used.
RThe protective mat is not secured correctly.
RWorkis being undertaken onthe trailer hitch,on trailers orrear bicycleracks.
Deactivate KEYLESS-GO (page 65) or donot carrythe SmartKeyaboutyour person insuch situations.
Switching separate trunk locking on or off
Ifyou centrally unlockthevehicle while separatelocking is activated,the trunk willremain locked.
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Side windows
Opening and closingthe side windows
\nWARNINGRisk of entrapment whenopening a side window
When opening a side window,parts ofthebody could be drawn in or become trappedbetweenthe side window and window frame.
When opening, make surethat nobodyistouchingthe side window.
If someone is trapped,releasethe but‐ton immediately or pull it in ordertoclosethe side window again.
\nWARNINGRisk of becoming trappedwhen closing a side window
When closing a side window,body partscould be trapped inthe closing area intheprocess.
When closing, make surethat no bodyparts are inthe closing area.
If someone is trapped,releasethe but‐ton immediately or pressthe button inordertoreopenthe side window.
\nWARNINGRisk of becoming trappedwhenchildren operatethe side windows
Children could become trapped iftheyoper‐atethe side windows, particularly when unat‐tended.
Activatethechild safety lockfortherear side windows.
When leavingthevehicle, alwaystakethe SmartKeywithyou and lockthevehicle.
Never leavechildren unattended inthevehicle.
Requirements:RThe power supply orthe ignition is switchedon.
1Closes
2Opens
The buttons onthe driver's doortakeprece‐dence.
Tostart automatic operation:pressthebbutton beyondthe point ofresistanceor pull andrelease it.
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