2019 MAZDA MODEL CX-9 odometer

Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern
to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Ma zda in top condition. In
our experience, any questions, pro blems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effect ively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If t
he Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
▼STEP 2: Contact the
Mazda Regional Office
If you feel that you still requ ire assistance, ask the dealer S ervice Manager to arrange for
you to meet the local Mazda Service Representative. If more exp edient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Cu
stomer Relations Department
If still not substantially satisfied, contact the Customer Rela tions Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Ca nada TEL: 1 (800)
263-4680.
Provide the Department wit h the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( VIN). Refer to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation wi th the local Mazda Service Representative, will review
the case to determine if everything possible has been done to e nsure your satisfaction.

Please recognize that the resolution of service problems in mos t cases requires the use of
your Mazda dealer's service facilities, personnel and equipment . We urge you to follow the
above three steps in sequenc e for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
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Index
Ignition Not Switched Off (STOP)
Warning Beep.................................... 7-47
Illuminated Entry System................. 5-96
Immobilizer System.......................... 3-43
Inspecting Brake Fluid Level............ 6-27
Inspecting Coolant Level.................. 6-25
Inspecting Engine Oil Level............. 6-24
Inspecting Washer Fluid Level......... 6-27
Instrument Cluster...... ....................... 4-11
Instrument Cluster (Type A)........4-12
Instrument Cluster (Type B)........4-29
Instrument Cluster (Type C)........4-45
Instrument Cluster (Type A)............. 4-12
Average Fuel Economy............... 4-20
Blind Spot Monitoring (BSM)
Display......................................... 4-20
Compass Display......................... 4-21
Cruise Control Set Vehicle Speed
Display......................................... 4-21
Current Fuel Econo my................ 4-20
Dashboard Illumina tion............... 4-18
Distance Recognition Support System
(DRSS) Display........................... 4-21
Distance-to-empty....................... 4-19
Engine Coolant Temperature
Gauge........................................... 4-16
Fuel Gauge.................................. 4-17
Indication/Indicator Lights.......... 4-25
Lane-keep Assist System (LAS) &
Lane Departure Warning System
(LDWS) Display..........................4-21
Maintenance Monitor.................. 4-20
Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) D isplay.......4-21
Multi-information Display (Type
A)................................................. 4-13
Odometer..................................... 4-16
Outside Temperature Display...... 4-19
Speedometer................................ 4-12
Speed Unit Selector..................... 4-18Tachometer.................................. 4-12
Trip Meter....................................4-16
Warning Indication/Warning
Lights........................................... 4-23
Warning (Display Indication)...... 4-22
Instrument Cluster (Type B)............. 4-29 Average Fuel Economy............... 4-36
Blind Spot Monitoring (BSM)
Display......................................... 4-36
Compass Display......................... 4-37
Cruise Control Set Vehicle Speed
Display......................................... 4-37
Current Fuel Econo my................ 4-36
Dashboard Illumina tion............... 4-34
Distance Recognition Support System
(DRSS) Display........................... 4-37
Distance-to-empty....................... 4-35
Engine Coolant Temperature
Gauge........................................... 4-32
Fuel Gauge.................................. 4-33
Indication/Indicator Lights.......... 4-41
Lane-keep Assist System (LAS) &
Lane Departure Warning System
(LDWS) Display..........................4-36
Maintenance Monitor.................. 4-36
Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) D isplay.......4-37
Multi-information Display (Type
B)................................................. 4-30
Odometer..................................... 4-32
Outside Temperature Display...... 4-35
Speedometer................................ 4-29
Tachometer.................................. 4-29
Trip Meter....................................4-32
Warning Indication/Warning
Lights........................................... 4-39
Warning (Display Indication)...... 4-37
Instrument Cluster (Type C)............. 4-45 Cruise Control Set Vehicle Speed
Display......................................... 4-51
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Index
Dashboard Illumination............... 4-49
Engine Coolant Temperature
Gauge........................................... 4-48
Fuel Gauge.................................. 4-48
Indication/Indi cator Lights.......... 4-53
Multi-information Display (Type
C)................................................. 4-46
Odometer..................................... 4-47
Outside Temperature Display...... 4-49
Speedometer................................ 4-45
Tachometer.................................. 4-45
Trip Computer............................. 4-50
Trip Meter....................................4-47
Warning Indication/Warning
Lights........................................... 4-52
Interior Care...................................... 6-63
Active driving display
maintenance................................. 6-65
Cleaning the floor mats............... 6-65
Cleaning the window interiors.....6-65
Instrument panel top
maintenance................................. 6-64
Leather upholstery
maintenance................................. 6-64
Panel maintenance....................... 6-65
Plastic part maintenance.............. 6-64
Seat belt maintenance..................6-63
Upholstery maintena nce.............. 6-64
Vinyl upholstery maintenance..... 6-63
Interior Lights................................... 5-93 Luggage compartment light.........5-93
Map lights....................................5-93
Overhead lights............................5-93
i-ACTIVSENSE.............................. 4-107
Active safety techno logy........... 4-107
Adaptive Front Lighting System
(AFS)......................................... 4-110
Advanced Smart City Brake Support
(Advanced SCBS)..................... 4-158
Blind Spot Monitoring (BSM)... 4-114
Camera and sensors................... 4-108Distance Recognition Support System
(DRSS).......................................4-126
Forward Sensing Camera
(FSC)......................................... 4-192
High Beam Control System
(HBC).........................................4-111
Lane-keep Assist System (LAS) &
Lane Departure Warning System
(LDWS)..................................... 4-147
Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function)..................4-134
Pre-crash safety technology.......4-108
Radar sensors (rear)...................4-200
Radar sensor (front)...................4-197
Rear Cross Traffic Alert
(RCTA)...................................... 4-130
Smart Brake Suppor t (SBS)...... 4-164
Smart City Brake Support
(SCBS)....................................... 4-161
Traffic Sign Recognition System
(TSR)......................................... 4-120
360°View Monitor..................... 4-166
i-ACTIV AWD Operation...............4-104
J
Jack...................................................... 7-4
Jump-Starting.................................... 7-19
K
Keyless Entry System......................... 3-3
Keys.....................................................3-2
Key suspend function.................... 3-8
Transmitter..................................... 3-4
Key Left-in-luggage Compartment
Warning beep (With the advanced
keyless function)............................... 7-48
Key Left-in-trunk Warning Beep (With
the advanced keyless function)......... 7-48
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