2019 MAZDA MODEL CX-9 maintenance

WA R N I N G
Dry off brakes that have become wet by
driving slowly, releasing the accelerator
pedal and lightly applying the brakes
several times until the brake performance
returns to normal:
Driving with wet brakes is dangerous.
Increased stopping distance or the vehicle
pulling to one side when braking could
result in a serious accident. Light braking
will indicate whether the brakes have been
affected.
When using an automatic car wash
Retract the door mirrors.
The automatic car wash brushes could
reduce the paint lustre or hasten paint
deterioration.
When using a high water pressure car
wash
High water temperature and high water
pressure car washers are available
depending on the type of car wash
machine. If the car washer nozzle is put
too close to the vehicle, the force of the
spray could damage or deform the
molding, affect the seal ability of parts, and
allow water to penetra te the interior. Keep
a sufficient space (30 cm (12 in) or more)
between the nozzle a nd the vehicle. In
addition, do not spend too much time
spraying the same area of the vehicle, and
be very careful when spraying between
gaps in doors and around windows.
Waxing
Your vehicle needs to be waxed when
water no longer be ads on the finish.
Always wash and dry the vehicle before
waxing it. In addition to the vehicle body,
wax the metal trim to m aintain its luster.

1. Use wax which contains no abrasives. Waxes containing abrasive will remove
paint and could damage bright metal
parts.
2. Use a good grade of natural wax for
metallic, mica, and solid colors.
3. When waxing, coat evenly with the
sponge supplied or a soft cloth.
4. Wipe off the wax with a soft cloth.
NOTE
A spot remover to remove oil, tar, and
similar materials will usually also take off
the wax. Rewax these areas even if the rest
of the vehicle does not need it.
▼ Repairing Damage to the Finish
Deep scratches or chips on the finish
should be repaired promptly. Exposed
metal quickly rusts and can lead to major
repairs.
CAUTION
If your Mazda is damaged and needs metal
parts repaired or replaced, make sure the
body shop applies anti-corrosion materials
to all parts, both repaired and new. This
will prevent them from rusting.
▼Bright-Metal Maintenance
Use tar remover to remove road tar and
insects. Never do this with a knife or
similar tool.
To prevent corrosi
on on bright-metal
surfaces, apply wax or chrome
preservative and rub it to a high luster.
Maintenance and Care
Appearance Care
6-60
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

During cold weather or in coastal areas,
cover bright-metal parts with a coating
of wax or preservative heavier than
usual. It would also help to coat them
with noncorrosive petroleum jelly or
some other protective compound.
CAUTION
Do not use steel wool, abrasive cleaners, or
strong detergents containing highly
alkaline or caustic agents on
chrome-plated or anodized aluminum
parts. This may result in damage to the
protective coating and cause discoloration
or paint deterioration.
▼ Underbody Maintenance
Road chemicals and salt used for ice and
snow removal and solvents used for dust
control may collect on the underbody. If
not removed, they wi
ll speed up rusting
and deterioration of such underbody parts
as fuel lines, frame, floor pan, and exhaust
system, even though these parts may be
coated with anti-c orrosive material.

Thoroughly flush the underbody and
wheel housings with lukewarm or cold
water at the end of ea ch winter. Try also to
do this every month.

Pay special attention to these areas
because they easily hide mud and dirt. It
will do more harm than good to wet
down the road grime without removing
it.

The lower edges of doors, rocker panels,
and frame members have drain holes that
should not be clogged. Water trapped there
will cause rusting.
WA R N I N G
Dry off brakes that have become wet by
driving slowly, releasing the accelerator
pedal and lightly applying the brakes
several times until the brake performance
returns to normal:
Driving with wet brakes is dangerous.
Increased stopping distance or the vehicle
pulling to one side when braking could
result in a serious accident. Light braking
will indicate whether the brakes have been
affected.
▼ Aluminum Wheel Maintenance
A protective coating is provided over the
aluminum wheels. Special care is needed
to protect this coating.
CAUTION
Do not use any detergent other than mild
detergent. Before using any detergent,
verify the ingredients. Otherwise, the
product could discolor or stain the
aluminum wheels.
NOTE
Do not use a wire brush or any abrasive
cleaner, polishing compound, or solvent
on aluminum wheels. They may damage
the coating.
Always use a sponge or soft cloth to
clean the wheels.
Maintenance and Care
Appearance Care
6-61
CX-9_8HB2-EA-18G_Edition1
2018-5-11 13:09:27

Rinse the wheels thoroughly with
lukewarm or cold water. Also, be sure to
clean the wheels after driving on dusty
or salted roads to help prevent
corrosion.
Avoid washing your vehicle in an
automatic car wash that uses high-speed
or hard brushes.
▼ Plastic Part Maintenance
When cleaning the plastic lenses of the
lights, do not use gasoline, kerosene,
rectified spirit, paint, thinner, highly
acidic detergents, or strongly alkaline
detergents. Otherwise, these chemical
agents can discolor or damage the
surfaces resulting in a significant loss in
functionality. If plastic parts become
inadvertently exposed to any of these
chemical agents, flush with water
immediately.
If plastic parts s
uch as the bumpers
become inadvertently exposed to
chemical agents or fluids such as
gasoline, oil, engine coolant, or battery
fluid, it could cause discoloration,
staining, or paint peeling. Wipe off any
such chemical agents or fluids using a
soft cloth immediately.
High water temperature and high water
pressure car washers are available
depending on the type of high pressure
car washer device. If the car washer
nozzle is put too close to the vehicle or
aimed at one area for an extended period
of time, it could defo rm plastic parts or
damage the paint.
Do not use wax containing compounds
(polish). Otherwise, it could result in
paint damage.
In addition, do not use an electrical or
air tool to apply wax. Otherwise, the
frictional heat generated could result in
deformation of plast ic parts or paint
damage.
Maintenance and Care
Appearance Care
6-62
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

Interior Care
WA R N I N G
Do not spray water into the vehicle cabin:
Spraying water into the vehicle cabin is
dangerous as electrical devices such as the
audio and switches could get wet resulting
in a malfunction or vehicle fire.
NOTE
Do not wipe the interior using alcohol,
chlorine bleach, or organic solvents
such as thinner, benzene, and gasoline.
Otherwise, it may cause discoloration or
stains.
Rubbing hard with a stiff brush or cloth
may cause damage.
If the vehicle interior becomes soiled by
any of the follo wing, wipe it off
immediately using a soft cloth.
Leaving it uncleaned could cause
discoloration, stains , cracks, or peeling of
the coating, and it will make it hard to
wipe off later.
Beverage or fragrance
Grease or oil
Soiling
▼ Seat Belt Maintenance
1. Clean the soiled area by lightly
dabbing it with a soft cloth soaked in a
mild detergent (approx. 5%) diluted
with water.
2. Wipe off the remaining detergent using
a cloth soaked in clean water and
wrung out well.
3. Before retracting seat belts which havebeen pulled out for cleaning, dry them
off thoroughly and make sure there is
no remaining moisture on them.
WA R N I N G
If a seat belt appears frayed or has
abrasions, have it replaced by an
Authorized Mazda Dealer:
If a seat belts is used under such a
condition, it cannot function at its full
capacity which could result in serious injury
or death.
Use a mild detergent to remove soiling
from a seat belt:
If organic solvents are used for cleaning the
seat belts or they become stained or
bleached, there is the possibility of them
becoming weakened and as a result, they
may not function at their full capacity
which could cause serious injury or death.
NOTE
Clean seat belts diligently if they get dirty.
Leaving them uncleaned will make it
difficult to clean them later, and it may
affect the smooth retracting of the seat
belt.
▼Vinyl Upholstery Maintenance
Remove dust and dirt from the vinyl
upholstery using a brush or vacuum.
Remove soiling from
vinyl upholstery
using a leather and vinyl upholstery
cleaner.
Maintenance and Care
Appearance Care
6-63
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

▼Upholstery Maintenance
1. Clean the soiled area by lightly
dabbing it with a soft cloth soaked in a
mild detergent (approx. 5%) diluted
with water.
2. Wipe off the remaining detergent using a cloth soaked in clean water and
wrung out well.
▼Leather Upholstery Maintenance*
1. Remove dust and sand using a vacuum
cleaner.
2. Wipe off the soiled area with a soft cloth and a suitable, special cleaner or
a soft cloth soaked in a mild detergent
(about 5%) diluted with water.
3. Wipe off the remaining detergent using a cloth soaked in clean water and
wrung out well.
4. Remove moisture with a dry, soft cloth and allow the leather to further dry in a
well-ventilated, shaded area. If the
leather gets wet such as from rain,
remove the moisture and dry it as soon
as possible.
NOTE
Because genuine leather is a natural
material, its surface is not uniform and
it may have natural scars, scratches,
and wrinkles.
To maintain the quality for as long as
possible, periodical maintenance, about
twice a year, is recommended.
If the leather upholstery comes into
contact with any of the following, clean
it immediately.
Leaving it uncleaned could cause
premature wear, mold, or stains.
Sand or dirt
Grease or oil, such as hand cream
Alcohol, such as in cosmetic or hair
dressing items
If the leather upholstery gets wet,
promptly remove moisture with a dry
cloth. Remaining moisture on the
surface may cause deterioration such as
hardening and shrinkage.
Exposure to direct sunlight for long
periods may cause deterioration and
shrinkage. When parking the car under
direct sunlight for long periods, shade
the interior using sunshades.
Do not leave vinyl products on the
leather upholstery for long periods.
They may affect the leather quality and
coloring. If the cabin temperature
becomes hot, the vinyl may deteriorate
and adhere to the genuine leather.
▼ Plastic Part Maintenance
CAUTION
Do not use polishing agents.
Depending on the product ingredients,
they could cause discoloration, stains,
cracks or peeling of the coating.
▼Instrument Panel Top Maintenance
1. Wipe the soiled area with a soft cloth
soaked in a mild detergent (approx.
5%) diluted with water.
2. Wipe off the remaining detergent using a cloth soaked in clean water and
wrung out well.
Maintenance and Care
Appearance Care
6-64*Some models.
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

▼Panel Maintenance
If a panel becomes so
iled, wipe it off with
a soft cloth soaked in clean water and
thoroughly wrung out.
If some areas require further cleaning, use
the following procedure:
1. Wipe the soiled area with a soft cloth
soaked in a mild detergent (approx.
5 %) diluted with water.
2. Wipe off the remaining detergent using a cloth soaked in clean water and
wrung out well.
NOTE
Be particularly careful when cleaning
shiny surface panels and metallic parts
such as plating as they can be scratched
easily.
▼Active Driving Display
Maintenance*
The dust-proof sheet has a coating. When
cleaning, do not use a hard or
rough-surface cloth, or cleaning detergent.
In addition, if a chemi
cal solvent gets on
the active driving di splay, wipe it off
immediately. The dust-proof sheet could
be damaged and the surface coating could
be scratched. Use a fin e, soft cloth such as
those used for cleaning eyeglasses.
NOTE
Use of compressed air when cleaning the
dust-proof sheet is recommended.
▼ Cleaning the Window Interiors
If the windows become covered with an
oily, greasy, or waxy film, clean them with
glass cleaner. Follow th
e directions on the
container.
CAUTION
 Do not scrape or scratch the inside of the
window glass. It could damage the
thermal
filaments and the antenna lines.
 When washing the inside of the window
glass, use a soft cloth dampened in
lukewarm water, gently wiping the
thermal filaments and the antenna lines.
Use of glass cleaning products could
damage the thermal filaments and the
antenna lines.
▼ Cleaning the Floor Mats
Rubber floor mats should be cleaned with
mild soap and water only.
WA R N I N G
Do not use rubber cleaners, such as tire
cleaner or tire shine, when cleaning rubber
floor
mats:
Cleaning the rubber floor mats with rubber
cleaning products makes the floor mats
slippery.
This may cause an accident when
depressing the accelerator or brake pedal
or when getting in or out of the vehicle.
After removing the floor mats for
cleaning, always rein stall them securely
(page 3-49).
Maintenance and Care
Appearance Care
*Some models.6-65
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

NOTE
When inserting the luggage mat,
support the luggage board with one
hand so that it does not come off
the holders.
5. Remove the cover on the right side.
Cover
6. Remove the cargo sub compartment.
Cargo sub compartment
7. Turn the wing bolt and jack screw
counterclockwise.

Wing boltJack screw
To secure the jack
1. Insert the wing bolt into the jack withthe jack screw pointing back and turn
the wing bolt clockwise to temporarily
tighten it.
2. Tighten the jack screw clockwise.

Wing boltJack screw
3. Turn the wing bolt completely tosecure the jack.
NOTE
If the jack is not completely secured, it
could rattle while driving. Make sure
the jack screw is sufficiently tightened.
Maintenance
Always keep the jack clean.
If Trouble Arises
Flat Tire
7-5
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.
Customer Assistance......................... 8-2 Customer Assistance
(U.S.A.)........................................ 8-2
Customer Assistance
(Canada)....................................... 8-7
Customer Assistance (Puerto
Rico)........................................... 8-10
Customer Assistance
(Mexico)..................................... 8-11
Mazda Importer/Distributors........ 8-13 Importer/Distributor................... 8-13
Reporting Safety Def ects................ 8-14
Reporting Safety Defects
(U.S.A.)...................................... 8-14
Reporting Safety Defects
(Canada)..................................... 8-15
Warranty.......................................... 8-16 Warranties for Your Mazda.........8-16
Outside the United States/
Canada........................................ 8-17
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada)..................... 8-18
Add-On Non-Genuine Parts and
Accessories................................. 8-19
Cell Phones....................................... 8-20
Cell Phones Warning.................. 8-20
Event Data Recorder. ......................8-21
Event Data Recorder (U.S.A. and
Canada)....................................... 8-21
Recording of Vehicle Data.............. 8-22 Recording of Vehicle Data..........8-22
Uniform Tire Quality Grading System
(UTQGS).......................................... 8-23 Uniform Tire Quality Grading
System (UTQGS)....................... 8-23
Tire Information (U.S.A.)............... 8-25 Tire Labeling.............................. 8-25
Location of the Tire Label
(Placard)..................................... 8-30
Tire Maintenance........................ 8-33
Vehicle Loading.......................... 8-36
Steps for Determining the Correct
Load Limit.................................. 8-42
Declaration of Confo rmity..............8-43
Declaration of Conformity......... 8-43
8-1
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27