2019 MAZDA MODEL CX-9 ECO mode

Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern
to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Ma zda in top condition. In
our experience, any questions, pro blems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effect ively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If t
he Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
▼STEP 2: Contact the
Mazda Regional Office
If you feel that you still requ ire assistance, ask the dealer S ervice Manager to arrange for
you to meet the local Mazda Service Representative. If more exp edient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Cu
stomer Relations Department
If still not substantially satisfied, contact the Customer Rela tions Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Ca nada TEL: 1 (800)
263-4680.
Provide the Department wit h the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( VIN). Refer to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation wi th the local Mazda Service Representative, will review
the case to determine if everything possible has been done to e nsure your satisfaction.

Please recognize that the resolution of service problems in mos t cases requires the use of
your Mazda dealer's service facilities, personnel and equipment . We urge you to follow the
above three steps in sequenc e for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
8-7
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Maz da vehicle in top
condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we r ecommend that you take
the following steps:
▼ STEP 1
Discuss the matter wi
th an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
▼ STEP 2
If, after following STEP 1, you feel the need for further assis
tance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-13.

Please help us by providing t he following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( 17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
8-10
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

Light bulbCategory
Wa t t a ge UN-R*1
Vanity mirror lights*Bulb type2 ―
LED type LED
*2―
Luggage compartment light 8 ―
*1 UN-R stands for United Nations Regulation.*2 LED is the abbreviation for Light Emitting Diode.
▼ Tires
NOTE
The tires have been optimally matched with the chassis of your vehicle.
When replacing tires, Mazda recommends that you replace tires of the same type originally
fitted to your vehicle. For details, contact an Authorized Mazda Dealer.
Check the tire pressure label fo
r tire size and inflation pressure.
Refer to Tire Inflation Pressure on page 6-38.
Standard tire
(U.S.A. and Canada)
Tire size Inflation pressure
Front Rear
P255/60R18 107H 230 kPa (34 psi)230 kPa (34 psi)
P255/50R20 104V 230 kPa (34 psi)230 kPa (34 psi)
(Mexico)
Tire size Inflation pressure
Front Rear
P255/50R20 104V 230 kPa (2.3 bar, 33 psi) 230 kPa (2.3 bar, 33 ps i)
Temporary spare tire
(U.S.A. and Canada)
Tire sizeInflation pressure
T155/90D17 101M 420 kPa (60 psi)
(Mexico)
Tire sizeInflation pressure
185/80R17 99M 320 kPa (3.2 bar, 46 psi)
Specifications
Specifications
9-8*Some models.
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27

Index
A
Accessory Socket.............................. 5-97
Active Driving Display..................... 4-56
Adaptive Front Lighting System
(AFS)............................................... 4-110
Add-On Non-Genuine Parts and
Accessories........................................ 8-19
Advanced Key
Advanced keyless entry system..... 3-9
Operational range........................ 3-10
Advanced Key Removed from Vehicle
Warning Beep.................................... 7-47
Advanced Smart City Brake Support
(Advanced SCBS)........................... 4-158
Collision warning.... .................. 4-160
Stopping the Advanced Smart City
Brake Support (Advanced SCBS)
system operation........................ 4-160
Air Bag Systems............................... 2-62
Air Bag/Seat Belt Pr etensioner System
Warning Beep.................................... 7-46
Antilock Brake System (ABS).......... 4-94
Armrest Box.................................... 5-102
Audio Control Switch Adjusting the Volume.................. 5-15
Seek Switch................................. 5-15
Audio Set Android Auto™........................... 5-45
Apple CarPlay............................. 5-42
Applications................................. 5-79
AUX.............................................5-35
Bluetooth®.................................. 5-49
Radio............................................5-27
Satellite Radio........ ..................... 5-31
Settings........................................ 5-77
Troubleshooting.......... ................. 5-80
USB............................................. 5-36
Voice Recognition.... ................... 5-74
Volume/Display/Sound
Controls....................................... 5-24
Audio System Antenna........................................5-18
Appendix..................................... 5-85
Audio Control Switch................. 5-15
Audio Set..................................... 5-19
AUX/USB mode..........................5-16
Before Using the Audio
System......................................... 5-15
Automatic Transaxle......................... 4-59 Active Adaptive Shift (AAS)...... 4-62
Automatic transaxle controls....... 4-59
Driving tips..................................4-67
Manual shift mode.......................4-62
Shift-lock system......................... 4-60
Transaxle ranges.......................... 4-60
B
Battery............................................... 6-34
Maintenance.................................6-35
Replacement................................ 6-35
Specifications.................................9-4
Battery Runs Out.............................. 7-19 Jump-starting............................... 7-19
Blind Spot Monitoring (BSM)........ 4-114 Canceling operation of Blind Spot
Monitoring (BSM)..................... 4-119
Blind Spot Monitoring (BSM) Warning
Beep...................................................7-49
Bluetooth® Bluetooth® Audio....................... 5-55
Bluetooth® Hands-Free...............5-65
Bluetooth® Preparation............... 5-52
Body Lubrication.............................. 6-28
Bottle Holder................................... 5-100
Brakes Brake assist.................................. 4-92
Electric parking brake (EPB)...... 4-90
Foot brake....................................4-89
Pad wear indicator....................... 4-92
Warning light............................... 4-92
10-2
CX-9_8HB2-EA-18G_Edition1 2018-5-11 13:09:27