2019 MAZDA MODEL CX-5 SKYACTIV-D odometer

Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tool
s to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfactio n cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the ow
ner of the dealership or its General Manager.
▼STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance,
ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact
the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refe r to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem a nd/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
8-7
CX-5_8HH4-EA-19A_Edition1 2018-11-21 10:03:20

Index
Leaving home light..................... 4-77
Leveling....................................... 4-77
Head Restraint................................... 2-20
High Beam Control System
(HBC).............................................. 4-122 High Beam Control System (HBC)
indicator light (green)................ 4-123
Hill Launch Assist (HLA).............. 4-104
HomeLink Wireless Control
System............................................... 4-87
HomeLink Wireless Control System
(Type B)............................................ 4-90
Hood Release.................................... 6-21
Horn...................................................4-86
I
If a Warning Light Turns On or
Flashes............................................... 7-24
If the Active Driving Display Does Not
Operate.............................................. 7-50
Ignition Switch............................................ 4-4
Ignition Not Switched Off (STOP)
Warning Beep.................................... 7-45
Illuminated Entry System................. 5-98
Immobilizer System.......................... 3-46
Inspecting Brake Fluid Level............ 6-31
Inspecting Coolant Leve l.................. 6-29
Inspecting Engine Oil Level............. 6-28
Inspecting Washer Fluid Level......... 6-32
Instrument Cluster... .......................... 4-12
Instrument Cluster (Type A)........4-13
Instrument Cluster (Type B)........ 4-30
Instrument Cluster (Type C)........ 4-46
Message indicated on multi-
information display ......................7-40
Instrument Cluster (Type A)............. 4-13 Average Fuel Economy............... 4-21
Blind Spot Monitoring (BSM)
Display......................................... 4-22
Compass Display......................... 4-23
Current Fuel Economy................ 4-21
Dashboard Illumina tion............... 4-19
Distance Recognition Support System
(DRSS) Display........................... 4-23
Distance-to-empty....................... 4-20
Engine Coolant Temperature
Gauge........................................... 4-17
Fuel Gauge.................................. 4-18
Indication/Indicator Lights.......... 4-26
Lane-keep Assist System (LAS) &
Lane Departure Warning System
(LDWS) Display..........................4-22
Maintenance Monitor.................. 4-21
Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) Display.......4-22
Multi-information Display (Type
A)................................................. 4-14
Odometer..................................... 4-17
Outside Temperature Display...... 4-20
Remaining Diesel Exhaust Fluid
(DEF) and Maximum Driving
Distance Display..........................4-21
Speedometer................................ 4-13
Speed Unit Selector..................... 4-19
Tachometer.................................. 4-13
Trip Meter....................................4-17
Warning Indication/Warning
Lights........................................... 4-24
Warning (Display Indication)...... 4-23
Instrument Cluster (Type B)............. 4-30 Average Fuel Economy............... 4-37
Blind Spot Monitoring (BSM)
Display......................................... 4-38
Compass Display......................... 4-39
Cruise Control Set Vehicle Speed
Display......................................... 4-39
Current Fuel Economy................ 4-37
Dashboard Illumina tion............... 4-35
10-5
CX-5_8HH4-EA-19A_Edition1 2018-11-21 10:03:20

Index
Distance Recognition Support System
(DRSS) Display........................... 4-39
Distance-to-empty....................... 4-36
Engine Coolant Temperature
Gauge........................................... 4-33
Fuel Gauge.................................. 4-34
Indication/Indicator Lights.......... 4-42
Lane-keep Assist System (LAS) &
Lane Departure Warning System
(LDWS) Display..........................4-38
Maintenance Monitor.................. 4-37
Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) Display.......4-38
Multi-information Display (Type
B)................................................. 4-31
Odometer..................................... 4-33
Outside Temperature Display...... 4-36
Remaining Diesel Exhaust Fluid
(DEF) and Maximum Driving
Distance Display..........................4-37
Speedometer................................ 4-30
Tachometer.................................. 4-30
Trip Meter....................................4-33
Warning Indication/Warning
Lights........................................... 4-40
Warning (Display Indication)...... 4-39
Instrument Cluster (Type C)............. 4-46
Cruise Control Set Vehicle Speed
Display......................................... 4-52
Dashboard Illumination............... 4-50
Engine Coolant Temperature
Gauge........................................... 4-49
Fuel Gauge.................................. 4-49
Indication/Indicator Lights.......... 4-55
Multi-information Display (Type
C)................................................. 4-47
Odometer..................................... 4-48
Outside Temperature Display...... 4-50
Speedometer................................ 4-46
Tachometer.................................. 4-46Trip Computer............................. 4-51
Trip Meter....................................4-48
Warning Indication/Warning
Lights........................................... 4-53
Interior Care...................................... 6-70 Active driving display
maintenance................................. 6-72
Cleaning the floor mats............... 6-72
Cleaning the window interiors.....6-72
Instrument panel top (Soft pad)
maintenance................................. 6-72
Leather upholstery
maintenance................................. 6-71
Panel maintenance....................... 6-72
Plastic part maintenance.............. 6-71
Seat belt maintenance..................6-70
Upholstery maintena nce.............. 6-71
Vinyl upholstery maintenance..... 6-71
Interior Lights................................... 5-95
Luggage compartment light.........5-95
Map lights....................................5-95
Overhead lights............................5-95
i-ACTIVSENSE.............................. 4-118 Active safety technology........... 4-118
Adaptive Front Lighting System
(AFS)......................................... 4-121
Advanced Smart City Brake Support
(Advanced SCBS)..................... 4-169
Blind Spot Monitoring (BSM) ............
................................................... 4-125
Camera and sensors................... 4-119
Distance Recognition Support System
(DRSS).......................................4-136
Forward Sensing Camera
(FSC)......................................... 4-205
High Beam Control System
(HBC)........................................ 4-122
Lane-keep Assist System (LAS) &
Lane Departure Warning System
(LDWS)..................................... 4-158
10-6
CX-5_8HH4-EA-19A_Edition1 2018-11-21 10:03:20