2019 MAZDA MODEL CX-5 ESP

Android Auto™ use-related issues
SymptomCauseSolution method
The Android Auto™ mode does not
launch even though the An‐
droid™-genuine connector cord is
inserted into the USB port and it is
connected to my Android™ Smart‐
phone. The Android Auto™ application has
not been downloaded to your An‐
droid™ Smartphone.
To use Android Auto™ with your
vehicle, the Android Auto™ appli‐
cation is required on your An‐
droid™ Smartphone. Download the
Android Auto™ application from
the Google store™.
You used the wrong USB port. Use the USB port displaying the
mark to start the Android Auto™
mode.
The error message, “Mobile device
error” is displayed after connecting
my Android™ Smartphone to the
USB port. There is mis-communication be‐
tween the vehicle's audio system
and your Android™ Smartphone.
Disconnect the connector cord from
the USB port once and then recon‐
nect it.
Your Android™ Smartphone cannot
be paired because another device is
connected via Bluetooth
®. Disconnect the other device's Blue‐
tooth
® connection, disconnect the
connector cord of the Android™
Smartphone from the USB terminal
once, and then reconnect it.
The icon of the application I want to
use is not displayed on the home
screen while in Android Auto™
mode. Only applications compatible with
Android Auto™ are displayed on
the screen.
Contact the application's supplier.
Voice recognition is poor or in‐
correct.
Voice recognition responds slow‐
ly or it does not work. ―
If you are having difficulty using
the voice recognitio
n, visit the An‐
droid Auto™ support site or contact
Google™.
There is a difference in the audio
volume between Bluetooth
® audio
and Android Auto™. ―Check the volume of the audio on
the device connected via Blue‐
tooth®. The volume on some devi‐
ces connected via Bluetooth® can
be adjusted.
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
Interior Features
Audio Set
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Introduction
Be careful not to hurt yourself when inspecting your vehicle, replacing a tire, or doing some
kind of maintenance such as car w ashing. In particular, wear thick work gloves such as
cotton gloves when touching areas that are difficult to see whi le inspecting or working on
your vehicle. Doing inspections or procedures with your bare ha nds could cause injury.

If you are unsure about any procedure this manual describes, we strongly urge you to have a
reliable and qualified service shop perform the work, preferabl y an Authorized Mazda
Dealer.

Factory-trained Mazda technicians and genuine Mazda parts are b est for your vehicle.
Without this expertise and the parts that have been designed an d made especially for your
Mazda, inadequate, incomplete, and insufficient servicing may r esult in problems. This
could lead to vehicle damage or an accident and injuries.

For expert advice and quality service, consult an Authorized Ma zda Dealer.

To continue warranty eligibility and to protect your investment , it is your responsibility to
properly maintain your vehicle according to factory recommended schedules outlined in this
manual. As part of this you mu st keep your maintenance records, receipts, repair orders and
any other documents as evidence this maintenance was performed. You must present these
documents, should any warranty coverage disagreement occur. Fai lure to do so can result in
your warranty being voided ei ther in whole or in part.

This evidence may consist of the following:
The Mazda Scheduled Maintenance Record, refer to the Warranty B ooklet, must be
completely filled out showing mileage, repair order number, dat e for each service, and
signed by a qualified automotive service technician who service vehicles.
Original copies of repair orders or other receipts that include the mileage and date the
vehicle was serviced. Each receipt should be signed by a qualified automotive service
technician.
For self maintenance, a statement that you completed the mainte nance yourself,
displaying mileage and the date t he work was performed. Also, receipts for the
replacement parts (fluid, filters , etc.) indicating the date and mileage must accompany this
statement.

Maintenance and Care
Essential Information
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Owner Maintenance Precautions
The owner or a qualified service technician should make these v ehicle inspections at the
indicated intervals to ensure safe and dependable operation.

Bring any problem to the attention of an Authorized Mazda Deale r or qualified service
technician as soon as possible.
When Refueling
Brake and clutch fluid level (page 6-29)
Engine coolant level (page 6-27)
Engine oil level (page 6-26)
Washer fluid lev el (page 6-29)
At Least Monthly
Tire inflation pressures (page 6-41)
At Least Twice a Year (For Example, Every Spring and Fall)
You can do the following scheduled maintenance items if you hav e some mechanical ability
and a few basic tools and if you closely follow the directions in this manual.
Engine coolant (page 6-27)
Engine oil (page 6-24)

Improper or incomplete service may result in problems. This sec tion gives instructions only
for items that are easy to perform.

As explained in the Introducti on (page 6-2), several procedures can be done only by a
qualified service technician with special tools.

Improper owner maintenance during the warranty period may affec t warranty coverage.
Refer to Introduction (page 6-2) for owner's responsibility in protecting your investment.
For details, read the separate Mazda Warranty statement provide d with the vehicle. If you
are unsure about any servicing or maintenance procedure, have it done by an Authorized
Mazda Dealer.

There are strict environmental laws regarding the disposal of waste oil and fluids. Please
dispose of your waste properly and with due regard to the envir onment.

We recommend that you entrust the oil and fluid changes of your vehicle to an Authorized
Mazda Dealer.
Maintenance and Care
Owner Maintenance
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WA R N I N G
Do not perform maintenance work if you lack sufficient knowledge and experience or the
proper tools and equipment to do the work. Have maintenance work done by a qualified
technician:
Performing maintenance work on a vehicle is dangerous if not done properly. You can be
seriously injured while performing some maintenance procedures.
If you must run the engine while working under the hood, make certain that you remove all
jewelry (especially rings, bracelets, watches, and necklaces) and all neckties, scarves, and
similar loose clothing before getting near the engine or cooling fan which may turn on
unexpectedly:
Working under the hood with the engine ru nning is dangerous. It becomes even more
dangerous when you wear jewelry, loose clot hing or have long hair or a long beard.
Either can become entangled in moving parts and result in injury.
Pull over to a safe location, then switch the ignition off and make sure the fan is not
running before attempting to work near the cooling fan:
Working near the cooling fan when it is runn ing is dangerous. The fan could continue running
indefinitely even if the engine has stopped an d the engine compartment temperature is high.
You could be hit by the fan and seriously injured.
Do not leave items in the engine compartment:
After you have finished checking or doing servicing in the engine compartment, do not forget
and leave items such as tools or rags in the engine compartment.
Tools or other items left in the engine co mpartment could cause engine damage or a
fire
leading to an unexpected accident.
Maintenance and Care
Owner Maintenance
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Engine Oil
NOTE
Changing the engine oil should be
performed by an Authorized Mazda
Dealer.
Refer to Introduction (page 6-2) for
owner's responsibility in protecting your
investment.
▼Recommended Oil
U.S.A., Canada
SKYACTIV-G 2.0, SKYACTIV-G 2.5
Use SAE 0W-20 engine oil.
Mazda Genuine Oil is used in your Mazda
vehicle. Mazda Genuine 0W-20 Oil is
required to achieve optimum fuel
economy.

For maintenance service, Mazda
recommends Mazda Genuine Parts and
Castrol
® (U.S.A. only).


(ILSAC)
Only use SAE 0W-20 oil “Certified For
Gasoline Engines” by the American
Petroleum Institute (API).
Oil with this trademark symbol conforms
to the current engine and emission system
protection standards and fuel economy
requirements of the International
Lubricant Standardization and Approval
Committee (ILSAC), c omprised of U.S.
and Japanese automobile manufacturers.

80
60
40
20
0
–40 –20
30
100
40
20
10
0
–10
–20
–30
–40
Maintenance and Care
Owner Maintenance
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Do not spray water in the engine
compartment. Otherwise, it could result
in engine-starting problems or damage
to electrical parts.
 When washing and waxing the vehicle,
be careful not to apply excessive force to
any single area of the vehicle roof.
Otherwise, you could dent the vehicle.
To help protect the finish from rust and
deterioration, wash your Mazda
thoroughly and frequently, at least once a
month, with lukewarm or cold water.

If the vehicle is washed improperly, the
paint surface could be scratched. Here are
some examples of how scratching could
occur.

Scratches occur on the paint surface when:
The vehicle is washed without first
rinsing off dirt and other foreign matter.
The vehicle is washed with a rough, dry,
or dirty cloth.
The vehicle is washed at a car wash that
uses brushes that ar e dirty or too stiff.
Cleansers or wax containing abrasives
are used.
NOTE
Mazda is not responsible for scratches
caused by automatic car washes or
improper washing.
Scratches are more noticeable on
vehicles with darker paint finishes.
To minimize scratches on the vehicle's
paint finish:
Rinse off any dirt or other foreign matter
using lukewarm or cold water before
washing.
Use plenty of lukewarm or cold water
and a soft cloth when washing the
vehicle. Do not use a nylon cloth.
Rub gently when washing or drying the
vehicle.
Take your vehicle only to a car wash
that keeps its brush es well maintained.
Do not use abrasive cleansers or wax
that contain abrasives.
CAUTION
Do not use steel wool, abrasive cleaners,
or strong detergents containing highly
alkaline or caustic agents on
chrome-plated or anodized aluminum
parts. This may damage the protective
coating; also, cleaners and detergents
may discolor or deteriorate the paint.
Pay special attention to removing salt, dirt,
mud, and other foreign material from the
underside of the fenders, and make sure
the drain holes in the lower edges of the
doors and rocker panels are clean.

Insects, tar, tree sap, bird droppings,
industrial fallout, and similar deposits can
damage the finish if not removed
immediately. When prompt washing with
plain water is ineffective, use a mild soap
made for use on vehicles.

Thoroughly rinse off all soap with
lukewarm or cold w ater. Do not allow
soap to dry on the finish.

After washing the vehicle, dry it with a
clean chamois to prevent water spots from
forming.
Maintenance and Care
Appearance Care
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▼Jack
To remove the jack
1. Open the luggage board, and lift it.
2. Remove the jack.
To secure the jack
Perform the removal procedure in reverse.
Maintenance
Always keep the jack clean.
Make sure the moving parts are kept
free from dirt or rust.
Make sure the screw thread is
adequately lubricated.
▼ Spare Tire
Your Mazda has a temporary spare tire.
The temporary spare tire is lighter and
smaller than a conventional tire, and is
designed only for emergency use and
should be used only for VERY short
periods. Temporary spare tires should
NEVER be used fo
r long drives or
extended periods.
WA R N I N G
Do not install the temporary spare tire on
the front wheels (driving wheels):
Driving with the temporary spare tire on
one of the front driving wheels is
dangerous. Handling will be affected. You
could lose control of the vehicle, especially
on ice or snow bound roads, and have an
accident. Move a regular tire to the front
wheel and install the temporary spare tire
to the rear.
CAUTION
 When using the temporary spare tire,
driving stability may decrease compared
to when using only the conventional tire.
Drive carefully.
If Trouble Arises
Flat Tire
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Reporting Safety Defects (U.S.A.)
If you believe that your vehicle has a defect which could cause a crash or could cause injury
or death, you should immediately inform the National Highway Tr affic Safety
Administration (NHTSA) in addition to notifying Mazda Motor Cor poration (Your Mazda
Importer/Distributor).

If NHTSA receives similar complaints, it may open an investigat ion, and if it finds that a
safety defect exists in a group of vehicles, it may order a rec all and remedy campaign.
However, NHTSA cannot become involved in individual problems be tween you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distrib utor).

To contact NHTSA, you may call the Vehicle Safety Hotline toll- free at 1-888-327-4236
(TTY:1-800-424-9153); go to http: //www.safercar.gov; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., Washington, DC, 20590. You can als o obtain other
information about motor vehicle s afety from http://www.safercar.gov.
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:

Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please c ontact the nearest Mazda Distributor shown (page
8-13) in this manual.
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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