2019 MAZDA MODEL 3 HATCHBACK service

Owner MaintenancePrecautions
▼Owner Maintenance Precautions
The owner or a qualified service
technician should make these vehicle
inspections at the i
ndicated intervals to
ensure safe and dependable operation.

Bring any problem to the attention of an
Authorized Mazda Dealer or qualified
service technician as soon as possible.
When Refueling
Brake and clutch fluid level (page
6-18)
Engine coolant level (page 6-17)
Engine oil level (page 6-16)
Washer fluid lev el (page 6-19)
At Least Monthly
Tire inflation pressures (page 6-30)
At Least Twice a Year (For Example,
Every Spring and Fall)
You can do the following scheduled
maintenance items if you have some
mechanical ability and a few basic tools
and if you closely follow the directions in
this manual.
Engine coolant (page 6-17)
Engine oil (page 6-16)

Improper or incomplete service may result
in problems. This section gives
instructions only for items that are easy to
perform.

As explained in the Introduction (page
6-2), several procedures can be done only
by a qualified service technician with
special tools.

Improper owner maintenance during the
warranty period may affect warranty
coverage. Refer to Introduction (page 6-2)
for owner's responsibility in protecting
your investment. For details, read the
separate Mazda Warranty statement
provided with the vehicle. If you are
unsure about any servicing or maintenance
procedure, have it done by an Authorized
Mazda Dealer.

There are strict environmental laws
regarding the disposal of waste oil and
fluids. Please disp ose of your waste
properly and with due regard to the
environment.

We recommend that you entrust the oil and
fluid changes of your vehicle to an
Authorized Mazda Dealer.
WA R N I N G
Do not perform maintenance work if you
lack sufficient knowledge and experience
or the proper tools and equipment to do
the work. Have maintenance work done by
a qualified technician:
Performing maintenance work on a vehicle
is dangerous if not done properly. You can
be seriously injured while performing some
maintenance procedures.
Maintenance and Care
Owner Maintenance
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Engine Oil
▼Engine Oil
NOTE
Changing the engine oil should be
performed by an Authorized Mazda
Dealer.
Refer to Introduction (page 6-2) for
owner's responsibility in protecting your
investment.
▼Recommended Oil
U.S.A., Canada
Use ILSAC GF-V or higher/ SAE
0W-20 engine oil.
Mazda Genuine Oil is used in your Mazda
vehicle. Mazda Genuine 0W-20 Oil is
required to achie
ve optimum fuel
economy.

For maintenance service, Mazda
recommends Mazda Genuine Parts and
Castrol
® (U.S.A. only).


Only use SAE 0W-20 oil “Certified For
Gasoline Engines” by the American
Petroleum Institute (API).
Oil with this tradem ark symbol conforms
to the current engine and emission system
protection standards and fuel economy
requirements of the International
Lubricant Standardization and Approval
Committee (ILSAC), comprised of U.S.
and Japanese automobile manufacturers.

Except U.S.A., Canada
Use SAE 5W-30 engine oil.
Oil container labels provide important
information.
A chief contribution th is type of oil makes
to fuel economy is reducing the amount of
fuel necessary to overcome engine
friction.

Maintenance and Care
Owner Maintenance
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For maintenance service, Mazda
recommends Mazda Genuine Parts and
Castrol
® (Mexico only).


(Mexico)
Use API SM or higher, or ILSAC GF-IV
or higher/SAE 5W-30 engine oil. If SAE
5W-30 engine oil is not available, use SAE
5W-20 engine oil.

The quality designation SM, or ILSAC
must be on the label.

▼ Inspecting Engine Oil Level
1. Be sure the vehicle is on a level
surface.
2. Warm up the engine to normal operating temperature.
3. Turn it off and wait at least 5 minutes for the oil to retur n to the oil pan.
4. Pull out the dipstic k, wipe it clean, and
reinsert it fully.

1. MAX
2. OK
3. MIN

5. Pull it out again and examine the level.
The level is normal if it is between the
MIN and MAX marks.
If it is near or below MIN, add enough
oil to bring the level to MAX.
CAUTION
Do not overfill the engine oil. This may
cause engine damage.
6. Make sure the O-ring on the dipstick is positioned properly before reinserting
the dipstick.
7. Reinsert the dipstick fully.
Maintenance and Care
Owner Maintenance
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If the blades are not wiping properly, clean
the window and blades with a good
cleaner or mild detergent; then rinse
thoroughly with clean water. Repeat if
necessary.
▼Replacing Windshield Wiper Blades
When the wipers no longer clean well, the
blades are probably worn or cracked.
Replace them.
CAUTION

Replace with Mazda genuine wiper
blades. If they are replaced with wiper
blades other than a Mazda genuine
product, they may not wipe with the
same
efficiency as the genuine product.
 To prevent damage to the wiper arms
and other components, do not try to
sweep the wiper arm by hand.
 Do not bend the blade rubber
unnecessarily when replacing it.
Otherwise, the metal stiffener in the
blade may deform and the windshield
wiper operation may be adversely
affected.
 Do not hold a wiper blade by its end
when raising the wiper arm. Otherwise,
the part may deform and the wiping
performance may lower.
NOTE
You can replace the wiper blades
yourself, however you cannot replace
the wiper arms.
If you want to replace the wiper arms,
consult an Authorized Mazda Dealer.
Forcefully lowering the wiper arms
could damage the wiper arm and blade,
and may scratch or crack the
windshield.
1. Move the wipers to the service positions using the following
procedure.
a) Switch the ignition ON.
b) Switch the ignition OFF.
c) Press up the wip er switch to the
position 2 times within 30
seconds after switching the ignition
OFF.
When the procedure is completed,
the wipers operate and they stop at
the service positions.
2. Raise the wiper arms.
CAUTION
To prevent damage to the windshield
let the wiper arm down easily, do not
let it slap down on the windshield.
3. Slide the blade component in the direction of the arrow while pressing
the wiper arm tab to remove the blade
component from the wiper arm.

Maintenance and Care
Owner Maintenance
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▼Battery Maintenance
To get the best service from a battery:
Keep it securely mounted.
Keep the top clean and dry.
Keep terminals and connections clean,
tight, and coated with
petroleum jelly or
terminal grease.
Rinse off spilled electrolyte immediately
with a solution of water and baking
soda.
If the vehicle will not be used for an
extended time, disconnect the battery
cables and charge the battery every 6
weeks.
▼ Battery Replacement
Contact an Authorized Mazda Dealer for a
battery replacement purchase.
Key Battery Replacement
▼Key Battery Replacement
If the buttons on the transmitter are
inoperable and the operation indicator
light does not flash, the battery may be
dead.
Replace with a new b
attery before the
transmitter becomes unusable.
CAUTION
 Make sure the battery is installed
correctly. Battery leakage could occur if it
is not installed correctly.
 When replacing the battery, be careful
not to touch any of the internal circuitry
and electrical terminals, bend the
electrical terminals, or get dirt in the
transmitter as the transmitter could be
damaged.
 There is the danger of explosion if the
battery is not correctly replaced.
 Dispose of used batteries according to
the following instructions.
 Insulate the plus and minus terminals
of the battery using cellophane or
equivalent tape.
 Never disassemble.
 Never throw the battery into fire or
water.
 Never deform or crush.
 Replace only with the same type battery
(CR2032 or equivalent).
Maintenance and Care
Owner Maintenance
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Jump-Starting
▼Jump-Starting
Jump-starting is dangerous if done incorrectly. So follow the p
rocedure carefully. If you feel
unsure about jump-starting, we strongly recommend that you have a competent service
technician do the work.
WA R N I N G
Follow These Precautions Carefully:
To ensure safe and correct handling of the ba ttery, read the following precautions carefully
before using the battery or inspecting it.
Keep flames and sparks away from open battery cells and do not allow metal tools to
contact the positive (+) or negative (–) terminal of the battery when working near a battery.
Do not allow the positive (+) term inal to contact the vehicle body:
Flames and sparks near open battery cells a re dangerous. Hydrogen gas, produced during
normal battery operation, could ignite and cause the battery to explode. An exploding battery
can cause serious burns and injuries. Keep all flames including cigarettes and sparks away
from open battery cells.
Keep all flames and sparks away from open battery cells because hydrogen gas is
produced from open battery cells while charging the battery or adding battery fluid:
Flames and sparks near open battery cells a re dangerous. Hydrogen gas, produced during
normal battery operation, could ignite and cause the battery to explode. An exploding battery
can cause serious burns and injuries. Keep all flames including cigarettes and sparks away
from open battery cells.
Do not jump-start a frozen battery or one with a low fluid level:
Jump-starting a frozen battery or one with a low fluid level is dangerous. It may rupture or
explode, causing serious injury.
If Trouble Arises
Battery Runs Out
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Towing Description
▼Towing Description
We recommend that towing be done only
by an Authorized Mazda Dealer or a
commercial tow-truck service.

Proper lifting and towing are necessary to
prevent damage to the vehicle. Particularly
when towing an AWD vehicle, where all
the wheels are connected to the drive train,
proper transporting of the vehicle is
absolutely essential to
avoid damaging the
drive system. Government and local laws
must be followed.
1. Wheel dollies

A towed 2WD vehicle should have its
drive wheels (front wheels) off the ground.
If excessive damage or other conditions
prevent this, use wheel dollies.

When towing a 2WD vehicle with the rear
wheels on the ground, release the parking
brake.
Refer to Electric Parking Brake (EPB) on
page 4-63.

A towed AWD vehicle must have all its
wheels off the ground.
WA R N I N G
Always tow an AWD vehicle with all four
wheels off the ground:
Towing an AWD vehicle with either the
front or rear wheels on the ground is
dangerous as the drive train could be
damaged, or the vehicle could trail away
from the tow truck and cause an accident.
If the drive train has been damaged,
transport the vehicle on a flatbed truck.
CAUTION
 Do not tow the vehicle pointed backward
with driving wheels on the ground. This
may cause internal damage to the
transmission.
If Trouble Arises
Emergency Towing
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Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent satisfaction
is our business. We are here to serve you.
All Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system modified
to accommodate a person with certain
medical conditions in
accordance with a
certified physician, contact an Authorized
Mazda Dealer. For more information, go
to NHTSA website www.safercar.gov
(VEHICLE SHOPPERS > Air Bags > Air
Bag FAQs > Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter
with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been resolved by
the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS
MANAGER, then please contact the
GENERAL MANAGER of the
dealership o r the OWNER.
If it becomes nece ssary to have the
components or wiring system for the
supplementary restraint system modified
to accommodate a person with certain
medical conditions in accordance with a
certified physicia n, go to STEP 2.
▼STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modified to accommodate
a person with certain medical conditions in
accordance with a certified physician, you
can reach Mazda North American
Operations by one of
the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found here.

E-mail: click on “Contact Us” located on
the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

Customer Information and Reporting Safety Defects
Customer Assistance
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