
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.When I connect my device,I sometimes do not hearany sound.
To listen to Apple devices through USB, select AirPlay from the devicesControl Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlayfrom the devices Control Center, then select SYNC.
Connect a compatible device or media player.The device or media player is incompat-ible.
SYNC 3 does not displaythe song information,repeat, or shuffle buttons.
Wi-Fi Access Point issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connection.
Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t use the default name unlessit contains a unique identifier, such as part of the MAC address.Multiple Access points within range withthe same SSID.
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SYNC™ 3

AppLink Issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smartphone; an Android with OS2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.Additionally, make sure you pair and connect your phone to SYNC 3in order to find AppLink-capable apps on your device. iPhone usersmust also connect to a USB port with an Apple USB cable.
You did not connect an Applink Compat-ible phone to SYNC 3.
AppLink Mobile Applica-tions: When I select "FindMobile Apps," SYNC 3does not find any applica-tions.
Make sure you have downloaded and installed the latest version ofthe app from your phone's app store. Make sure the app is runningon your phone. Some apps require you to register or login to the appon the phone before using them with AppLink. Also, some may havea "Ford SYNC" setting, so check the app's settings menu on the phone.
AppLink-enabled apps are not installedand running on your mobile device.
My phone is connected,but I still cannot find anyapps.
Closing and restarting apps may help SYNC 3 find the application ifyou cannot discover it inside the vehicle. On an Android device, ifapps have an 'Exit' or 'Quit' option, then select it and restart the app.If the app does not have that option, select the phone's settings menuand select 'Apps', then find the particular app and choose 'Force stop.'Do not forget to restart the app afterward, then select "Find MobileApps" on SYNC 3.
Sometimes apps do not properly closeand re-open their connection to SYNC 3,over ignition cycles, for example.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
On an iPhone with iOS7+, to force close an app, double tap the homebutton then swipe up on the app to close it. Tap the home buttonagain, then select the app again to restart it. After a few seconds, theapp should then appear in SYNC 3's Mobile App's Menu.
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SYNC™ 3

AppLink Issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to reset it on your phone. If you arein your vehicle, SYNC 3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating systemthat may cause apps that were found onyour previous vehicle drive to not befound again if you did not switchBluetooth off.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
Unplug the USB cable from the phone, wait a moment, and plug theUSB cable back in to the phone. After a few seconds, the app shouldappear in SYNC 3's Mobile Apps Menu. If not, "Force Close" theapplication and restart it.
You may need to reset the USB connec-tion to SYNC 3.
My iPhone is connected,my app is running, Irestarted the app but I stillcannot find it on SYNC 3.
Increase the Bluetooth volume of the device by using the device'svolume control buttons which are most often found on the side of thedevice.The Bluetooth volume on the phone maybe low.
I have an Android phone. Ifound and started mymedia app on SYNC 3, butthere is no sound or thesound is very low.
Force close or uninstall the apps you do not want SYNC 3 to find. Ifthe app has a "Ford SYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limitednumber of Bluetooth ports that apps canuse to connect. If you have more AppLinkapps on your phone than the number ofavailable Bluetooth ports, you will not seeall of your apps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running onmy phone listed in theSYNC 3 Mobile AppsMenu.
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SYNC™ 3

Voice command issues
Possible solutionPossible causeIssue
SYNC 3 applies the phonetic pronunciation rules of the selectedlanguage to the names stored on your media player or USB flashdrive. It is able to make some exceptions for very popular artist names(for example, U2) such that you can always use the English pronunci-ation for these artists.
You may be saying the foreign namesusing the currently selected language forSYNC 3.
The SYNC 3 voice controlsystem is having troublerecognizing foreign tracks,artists, albums, genres andplaylist names from mymedia player or USB flashdrive.
SYNC 3 uses a synthetically generated voice rather than pre-recordedhuman voice.
SYNC 3 uses text-to-speech voice prompttechnology.
The system generatesvoice prompts and thepronunciation of somewords may not be accuratefor my language.
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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Audio System................................................432General Information...........................................432
Audio Unit.......................................................434Adjusting the Volume........................................434Changing Radio Stations..................................434Ejecting the CD...................................................435Inserting a CD......................................................435Locking the Rear Audio Controls...................435Rear Passenger Audio......................................435Selecting the Audio Modes.............................435Switching the Audio Unit On and Off............435Using Seek, Fast Forward and Reverse.......435
Auto Hold.......................................................229Using Auto Hold.................................................230
Autolamps.........................................................98Windshield Wiper Activated Headlamps........99
Automatic Climate Control.........................152Accessing Rear Climate Controls...................152Accessing the Climate Control Menu............152Setting the Blower Motor Speed....................152Setting the Temperature...................................152Switching Auto Mode On and Off...................152Switching Defrost On and Off..........................153Switching Maximum Air Conditioning On andOff.......................................................................153Switching Recirculated Air On and Off..........153Switching the Air Conditioning On andOff.......................................................................153
Switching the Heated Seats On and Off.......153Switching the Ventilated Seats On andOff.......................................................................153
Automatic High Beam Control...................100Automatic High Beam Indicator.......................101Switching the System On and Off....................101
Automatic Transmission..............................210Automatic Transmission AdaptiveLearning............................................................215Brake-Shift Interlock Override.........................214If Your Vehicle Gets Stuck In Mud orSnow..................................................................215SelectShift™ Automatic Transmission.............213Understanding the Shift Positions of yourAutomatic Transmission................................210
Automatic Transmission FluidCheck...........................................................369Auto-Start-Stop..............................................196Disabling Auto-Start-Stop..................................198Enabling Auto-Start-Stop...................................196
Autowipers.......................................................94Autowipers Settings.............................................94Low Temperature Wipe Inhibit..........................94
Auxiliary Power Points.................................185110 Volt AC Power Point.....................................18512 Volt DC Power Point......................................185USB Port and Power Point Locations.............185
B
BatterySee: Changing the 12V Battery........................371
Blind Spot Information System..................271..................................................................................271Blind Spot Information System with TrailerTow....................................................................272Switching the System On and Off..................275System Errors......................................................275Using the Blind Spot InformationSystem...............................................................271
BLISSee: Blind Spot Information System...............271
Body Styling Kits...........................................387Bonnet LockSee: Opening and Closing the Hood............359
Booster Seats..................................................33Types of Booster Seats.......................................33
Brake Fluid Check........................................370Brakes.............................................................225General Information...........................................225
Breaking-In.....................................................323Bulb Specification Chart.............................429
C
Cabin Air Filter...............................................156
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Index

D
Data Recording................................................10Event Data Recording...........................................10Service Data Recording.......................................10
Daytime Running Lamps...............................99Type One - Conventional(Non-Configurable)..........................................99Type Two - Configurable...................................100
Declaration of Conformity...........................614Radio Frequency Statement.............................615
Direction Indicators......................................102Lane Change........................................................102
Doors and Locks.............................................72Drive Mode Control.....................................284Lincoln Drive Modes..........................................284
Driver Alert.....................................................264Using Driver Alert...............................................265
Driver and Passenger Airbags....................52Children and Airbags...........................................53Proper Driver and Front Passenger SeatingAdjustment.........................................................53
Driving Aids...................................................264Driving Hints..................................................323Driving Through Water................................324DRLSee: Daytime Running Lamps...........................99
E
Economical Driving......................................323Electric Parking Brake.................................226Applying the Electric Parking Brake..............226Automatically Releasing the Electric ParkingBrake.................................................................227Manually Releasing the Electric ParkingBrake.................................................................227Releasing the Electric Parking Brake if theVehicle Battery is Running Out ofCharge..............................................................227
Electromagnetic Compatibility..................579Emission Law................................................206Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance............207Tampering With a Noise ControlSystem..............................................................206
End User License Agreement...................584VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ....................................584
Engine Block Heater....................................194Using the Engine Block Heater.......................195
Engine Coolant Check................................364Adding Coolant...................................................365Coolant Change..................................................367Engine Coolant TemperatureManagement...................................................368
Fail-Safe Cooling................................................367Recycled Coolant...............................................366Severe Climates.................................................366
Engine Emission Control............................206Engine ImmobilizerSee: Passive Anti-Theft System........................83
Engine Oil Check.........................................362Adding Engine Oil..............................................363
Engine Oil Dipstick......................................362Engine Specifications...................................418Drivebelt Routing.................................................418
Entertainment................................................468AM/FM Radio........................................................471Apps.......................................................................482Bluetooth Stereo or USB..................................479CD...........................................................................479HD Radio™ Information (If Available)..............475SiriusXM® Satellite Radio (If Activated)..........471Sources.................................................................470Supported Media Players, Formats andMetadata Information...................................482USB Ports.............................................................482
Environment......................................................15EPBSee: Electric Parking Brake.............................226
Essential Towing Checks..............................311Before Towing a Trailer......................................318Hitches...................................................................312
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Index

Using Pro Trailer Backup Assist.....................302
Trailer Sway Control....................................308Transfer Case Fluid Check.........................369Transmission Code Designation...............421Transmission...................................................210Transporting the Vehicle.............................331Type Approvals..............................................615Radio Frequency Certification for Keys andRemote Controls............................................627Radio Frequency Certifications for Blind SpotInformation System.......................................625Radio Frequency Certifications for BodyControl Module...............................................627Radio Frequency Certifications for CruiseControl Module...............................................627Radio Frequency Certifications for Mid RangeRadar..................................................................619Radio Frequency Certifications for PassiveAnti-Theft System..........................................620Radio Frequency Certifications for RadioTransceiver Module.......................................623Radio Frequency Certifications for SYNC3..........................................................................627Radio Frequency Certifications for TirePressure Monitoring Sensor(s)....................615Radio Frequency Certifications for WirelessCharging..........................................................626
Radio Frequency Statement for AudioUnit....................................................................628
U
Under Hood Overview................................360Unique Driving Characteristics..................196Universal Garage Door Opener.................181HomeLink Wireless Control System................181
USB Port.........................................................439Using Adaptive Cruise Control.................256Automatic Cancellation....................................260Blocked Sensor..................................................262Canceling the Set Speed.................................260Changing the Set Speed..................................259Detection Issues.................................................260Following a Vehicle...........................................258Following a Vehicle to a CompleteStop...................................................................258Hilly Condition Usage.......................................260Overriding the Set Speed................................259Park Brake Application.....................................260Resuming the Set Speed.................................260Setting the Adaptive Cruise Speed...............257Setting the Adaptive Cruise Speed When YourVehicle is Stationary......................................257Setting the Gap Distance.................................258Switching Adaptive Cruise Control Off........260
Switching Adaptive Cruise Control On.........257Switching to Normal Cruise Control..............263System Not Available........................................262
Using Cruise Control...................................255Canceling the Set Speed.................................256Changing the Set Speed..................................255Resuming the Set Speed.................................256Setting the Cruise Speed.................................255Switching Cruise Control Off...........................256Switching Cruise Control On...........................255
Using Four-Wheel Drive..............................2164X4 Indicator Lights............................................2164X4 Modes............................................................216Driving Off-Road With Truck and UtilityVehicles.............................................................219How Your Vehicle Differs From OtherVehicles.............................................................218Operating 4WD Vehicles With Spare orMismatched Tires...........................................218
Using Hill Descent Control........................235Hill Descent Modes...........................................235
Using MyKey With Remote StartSystems..........................................................70Using Power Running Boards......................87Automatic Power Deploy....................................87Automatic Power Stow........................................87Bounce-back..........................................................88Enabling and Disabling.......................................88
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Index