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Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Daytime Running Lamps...............................89Type One - Conventional(Non-Configurable)..........................................90Type Two - Configurable....................................90
Direction Indicators........................................92Indicating a Lane Change..................................92
Doors and Locks.............................................67Drive Control.................................................246Lincoln Drive Control.........................................246
Driver Alert.....................................................227PRINCIPLE OF OPERATION............................227USING DRIVER ALERT......................................228
Driver and Passenger Airbags....................48Children and Airbags...........................................49Proper Driver and Front Passenger SeatingAdjustment.........................................................49
Driver and Passenger Knee Airbags.........53Driving Aids....................................................227Driving Hints..................................................259Driving Through Water...............................259DRLSee: Daytime Running Lamps...........................89
E
Economical Driving......................................259Electric Parking Brake..................................193Applying the Electric Parking Brake...............193
Automatically Releasing the Electric ParkingBrake..................................................................194Manually Releasing the Electric ParkingBrake..................................................................194Releasing the Electric Parking Brake if theVehicle Battery is Running Out ofCharge...............................................................194
Electromagnetic Compatibility..................536Emission Law..................................................173Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance..............174Tampering With a Noise Control System......173
End User License Agreement....................541VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) .....................................541
Engine Block Heater....................................164Using the Engine Block Heater.......................165
Engine Coolant Check................................304Adding Coolant...................................................305Engine Coolant TemperatureManagement...................................................308Fail-Safe Cooling................................................306Recycled Coolant...............................................306Severe Climates.................................................306
Engine Emission Control.............................173Engine ImmobilizerSee: Passive Anti-Theft System.........................77
Engine Oil Check.........................................302Adding Engine Oil..............................................303
Engine Oil Dipstick - 2.0L...........................302Engine Oil Dipstick - 3.0L...........................302Engine Specifications - 2.0L......................366Drivebelt Routing................................................367
Engine Specifications - 3.0L......................367Drivebelt Routing................................................368
Entertainment.................................................421AM/FM Radio.......................................................424Apps.......................................................................435Bluetooth Stereo or USB..................................433CD (If equipped)..................................................432HD Radio™ Information (If Available)..............428SiriusXM® Satellite Radio (If Activated).........424Sources.................................................................423Supported Media Players, Formats andMetadata Information....................................435USB Ports.............................................................435
Environment......................................................16EPBSee: Electric Parking Brake..............................193
Essential Towing Checks...........................255Before Towing a Trailer.....................................256Hitches..................................................................255Launching or Retrieving a Boat or PersonalWatercraft (PWC)............................................256Safety Chains......................................................255
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index

Rear Seats.......................................................148Rear View Camera........................................213Using the Rear View Camera System............214
Rear View CameraSee: Rear View Camera.....................................213
Recommended Towing Weights..............254Refueling.........................................................169System Warnings..................................................171
Remote Control...............................................58Car Finder...............................................................60Intelligent Access Key.........................................58Remote Start..........................................................60Replacing the Battery..........................................58Sounding the Panic Alarm..................................60
Remote Start...................................................140Automatic Settings..............................................140Heated and Cooled Features..........................140Last Settings.........................................................140
Repairing Minor Paint Damage.................326Replacement Parts Recommendation........13Collision Repairs.....................................................13Scheduled Maintenance and MechanicalRepairs.................................................................13Warranty on Replacement Parts.........................13
Replacing a Lost Key or RemoteControl.............................................................61Reporting Safety Defects (CanadaOnly)..............................................................276
Reporting Safety Defects (U.S. Only).......275Roadside Assistance...................................262Vehicles Sold in Canada: Getting RoadsideAssistance.......................................................262Vehicles Sold in Canada: Roadside AssistanceProgram Coverage........................................263Vehicles Sold in Canada: Using RoadsideAssistance.......................................................263Vehicles Sold in the United States: GettingRoadside Assistance....................................262Vehicles Sold in the United States: UsingRoadside Assistance....................................262
Roadside Emergencies...............................262Running-InSee: Breaking-In.................................................259
Running Out of Fuel.....................................168Adding Fuel From a Portable FuelContainer..........................................................168Filling a Portable Fuel Container.....................168
S
Safety Canopy™...............................................53Safety Precautions........................................166Scheduled Maintenance Record...............516Scheduled Maintenance............................504Seatbelt Extension.........................................45Seatbelt Height Adjustment..........................41
Seatbelt Reminder..........................................43Belt-Minder™...........................................................43
Seatbelts...........................................................37Principle of Operation..........................................37
Seatbelt Warning Lamp and IndicatorChime..............................................................42Conditions of operation......................................42
Seats..................................................................141Security..............................................................77Settings............................................................461911 Assist...............................................................469Ambient Lighting.................................................478Bluetooth..............................................................464Clock......................................................................463Display..................................................................480General..................................................................475Media Player........................................................462Mobile Apps.........................................................474Navigation.............................................................471Phone....................................................................464Radio......................................................................470SiriusXM.................................................................471Sound.....................................................................461Valet Mode............................................................481Vehicle...................................................................478Voice Control.......................................................480Wi-Fi & Hotspot...................................................476
Side Airbags.....................................................52
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index