2019 LINCOLN MKZ lock

Troubleshooting tips
ActionCauseMessage
Contact SiriusXM at 1-888-539-7474 to subscribeto the channel, or tune to another channel.Your subscription does not include this channel.Unsubscribed Channel
The signal is blocked. When you move into anopen area, the signal should return.The signal is lost from the SiriusXM satellite orSiriusXM tower to your vehicle antenna.Satellite acquiring signal…
No action required. The process may take up tothree minutes.Update of channel programming in progress.Updating…
Contact SiriusXM at 1-888-539-7474 to resolvesubscription issues.Your satellite service is no longer available.Questions? Call 1-888-539-7474
Use the channel guide to turn off the Lock or Skipfunction on that station.All the channels in the selected category are eitherskipped or locked.None found. Check channel guide.
No action required.SiriusXM has updated the channels available foryour vehicle.SIRIUS Subscription updated
HD Radio™ Information (If Available)
Note: This feature may not be available inall markets.
To activate HD radio, please see the RadioSettings in the Settings Chapter. SeeSettings (page 461).
Note:HD Radio broadcasts are not availablein all markets.
428
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Driver temperature: Touch up ordown to adjust the temperature.A
Heated steering wheel:B
Note: This feature only functionswhen you switch the engine on.
Touch this icon to switch theheated steering wheel on and off.It takes about 5 minutes to warmthe steering wheel to 74°F (23.3°C)in temperatures as low as -4°F(-20°C). The wheel maintains anapproximate temperature of 90°F(32.2°C) and operatesindependently from the heatedseats and other climate-controlfunctions. The heating element isin between the leather coveringand foam core to help providemaximum heat without adverselyaffecting the feel of the steeringwheel.
Note: For steering wheels withwood trim, the heating feature willnot heat the wheel between the 10and 2 o'clock positions.
Defrost: A pop up appears on thescreen to display the defrostoptions.
C
MAX Defrost: Touch the button tomaximize defrosting. Air flowsthrough the windshield vents, thefan automatically adjusts to thehighest speed and the driver andpassenger temperatures are set toHI. You can use this setting todefog or clear a thin covering ofice from the windshield. Theheated rear window alsoautomatically turns on when youselect MAX Defrost.
Defrost: Distributes air through thewindshield defroster vents anddemister vents.
Heated rear window: Turns theheated rear window on and off.See Heated Rear Window (page139).
AUTO: Touch the button to switchon automatic operation. Select thedesired temperature using thetemperature control. The systemadjusts fan speed, air distribution,air conditioning operation, andselects outside air or recirculatedair to heat or cool the vehicle inorder to maintain the desiredtemperature.
D
Power: Touch the button to switchthe system on and off. Switchingoff the climate control systemprevents outside air from enteringthe vehicle.
E
DUAL: This button lights up whenthe passenger temperaturecontrols are active. To switch thepassenger temperature controlsoff and link the passengertemperature to the drivertemperature, touch the DUALbutton.
F
437
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Action and DescriptionMenu Item
FasterNormalSlower
Cover art displays from your device’s music files. If no cover art for the filesexists on the device, then the Gracenote Database provides cover art.Media PlayerCover Art Priority
The Gracenote Database supplied cover art is used for your music files.This overrides any cover art from your device.Gracenote®
Switches on and off Gracenote® to provide metadata information such as genre, artist and album.Gracenote® Management
This allows you to view the version level of the Gracenote Database.Gracenote® Database Info
This allows you to view the manufacturer and model number of your media device.Device Information
Erase the stored media information in order to re-index.Update Media Index
Clock
To adjust the time, select the up and downarrows on either side of the screen. Thearrows on the left adjust the hour and arrowson the right adjust the minute. You can thenselect AM or PM.
You can adjust the following features:
463
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Action and DescriptionMenu Item
Select how time displays.Clock Format
When active, the clock adjusts to time zone changes.Auto Time Zone UpdateThis feature is only available in vehicles with navigation.
When selected, the vehicle clock resets to GPS satellite time.Reset Clock to GPS Time
The system automatically saves any updatesyou make to the settings.
Bluetooth
Pressing this button allows you to access thefollowing:
ActionMenu Item
OnBluetooth
Off
You must activate Bluetooth to pair aBluetooth enabled device.
The processes of pairing a Bluetooth deviceis the same as pairing a phone. See Pairinga Device in Phone settings for how to pair adevice and the available options.
Phone
Pair your Bluetooth enabled phone with thesystem before using the functions inhands-free mode.
Switch on Bluetooth on your device to beginpairing. See your phone’s manual ifnecessary.
464
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

SiriusXM
This button is available if SiriusXM is the
active audio source. Pressing the buttonallows you to access the following features:
Action and DescriptionMenu Item
If you select a category, seek functions only stop on channels in that category.Set Category for Seek
Select to create a personal identification number (PIN), which allows you to lock or unlock channels. Your initialPIN is 1234.Parental Lockout
Select to switch on or off songs, artists or teams alerts or delete an alert or delete all alerts.Edit Alerts
You can also view your satellite radioElectronic Serial Number (ESN) from thisscreen. You need this number whencommunicating with SiriusXM to activate,modify or track your account.
Navigation
You can adjust many of the Navigationpreferences by selecting the followingmenus.
Map Preferences
Action and DescriptionMenu Item
Map Preferences
Then select any of the following:
When this option is active, the system shows 3D renderings of buildings.3D City Model
When enabled, your vehicle’s previously traveled route displays with white dots.Breadcrumbs
471
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Menu Item
Enable this option to remove additional voice prompts and confirmations.Advanced Mode
Enable this option to have the system confirm a contact's name with you beforemaking a call.Phone Confirmation
Enable this option to have the system display a list of available voice commandswhen you press the voice.Voice Command List
Valet Mode
Valet mode allows you to lock the system.No information is accessible until the systemis unlocked with the correct PIN.
When you select valet mode, a pop upappears informing you that a four digit codemust be entered to enable and disable valetmode. You can use any PIN you chose butyou must use the same PIN to disable valetmode. The system asks you to input thecode.
Note:If the system is locked and you cannotremember the PIN, please contact theCustomer Relationship Center.
For LincolnUnited States: 1-800-521-4140Canada: 1-800-387-9333
LincolnFord
United States: 1-800-521-4140United States andCanada: 1-800-392-3673Canada: 1-800-387-9333
To enable valet mode, enter your chosenPIN. The system then asks to confirm yourPIN by reentering it. The system then locks.
To unlock the system, enter the same pinnumber. The system reconnects to yourphone and all of your options are availableagain.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.However, should questions arise, pleaserefer to the tables below.
To check your cell phone's compatibility,refer to the regional Ford or Lincoln website.
481
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audio adjustments.The audio control settings on your cellphone may be affecting SYNC 3performance.
There is background noiseduring a phone call.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.During a call, I can hear theother person but theycannot hear me.Make sure that the microphone for SYNC 3 is not set to off. Look forthe microphone icon on the phone screen.
To restart your system, shut down the engine, open and close thedoor, and then lock the door and wait for 2-3 minutes. Make sure thatyour SYNC 3 screen is black and the lighted USB port is off.The system may need to be restarted.During a call, I cannot hearthe other person and theycannot hear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
SYNC 3 is not able todownload my phonebook.
Make sure you allow SYNC 3 to retrieve contacts from your phone.Refer to your cell manual.
Possible cell phone malfunction.You must switch on your cell phone and the automatic phonebookdownload feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.
482
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
iPhone•Go to your cell phone's Settings.
•Go to the Bluetooth Menu.
•Press the blue circle to the right of the device named with yourvehicle make and model to enter the next menu.
•Turn Show Notifications on.
•Disconnect then reconnect your iPhone from the SYNC 3 systemto activate this settings update.
Your iPhone is now set up to forward incoming text messages toSYNC 3.Repeat these steps for every other SYNC 3 vehicle that you connect.Your iPhone will only forward incoming text messages to SYNC 3 ifthe iPhone is not unlocked in the messaging application.Replying to text messages using SYNC 3 is not supported by iPhone.
484
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3