
Heated Seats.................................................154
Climate Controlled Seats...........................155
Rear Seat Armrest........................................156
Universal Garage Door Opener
Universal Garage Door Opener...............158
Auxiliary Power Points
Auxiliary Power Points................................163
Storage Compartments
Center Console............................................165
Overhead Console......................................165
Starting and Stopping the Engine
General Information....................................166
Keyless Starting............................................166
Starting a Hybrid Electric Vehicle System.......................................................................167
Engine Block Heater...................................169
Unique Driving Characteristics
Hybrid Vehicle Operation............................171
EcoSelect........................................................173
Hybrid Vehicle Frequently AskedQuestions...................................................174
Fuel and Refueling
Safety Precautions.......................................177
Fuel Quality....................................................177
Fuel Filler Funnel Location.........................179
Running Out of Fuel.....................................179
Refueling........................................................180
Fuel Consumption........................................183
Engine Emission Control
Emission Law.................................................185
Catalytic Converter......................................186
High Voltage Battery
General Information....................................189
High Voltage Battery Cut-Off Switch......190
Transmission
Automatic Transmission..............................191
Brakes
General Information....................................196
Hints on Driving With Anti-Lock Brakes.......................................................................197
Electric Parking Brake.................................197
Auto Hold.......................................................199
Traction Control
Principle of Operation................................202
Using Traction Control...............................202
Stability Control
Principle of Operation................................203
Using Stability Control...............................204
Parking Aids
Principle of Operation................................206
Rear Parking Aid.........................................206
Front Parking Aid........................................207
Side Sensing System.................................208
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Table of Contents

WARNING: Always carefully follow theinstructions and warnings provided by themanufacturer of any child restraint todetermine if the restraint device isappropriate for your child's size, height,weight, or age. Follow the child restraintmanufacturer's instructions and warningsprovided for installation and use inconjunction with the instructions andwarnings provided by your vehiclemanufacturer. A safety seat that is improperlyinstalled or utilized, is inappropriate for yourchild's height, age, or weight or does notproperly fit the child may increase the risk ofserious injury or death.
WARNING: Do not allow a passengerto hold a child on their lap when your vehicleis moving. Failure to follow this instructioncould result in personal injury or death in theevent of a sudden stop or crash.
WARNING: Do not use pillows, booksor towels to boost your child's height. Failureto follow this instruction could result inpersonal injury or death.
WARNING: Properly secure childrestraints or booster seats when they are notin use. They could become projectiles in asudden stop or crash. Failure to follow thisinstruction could result in personal injury ordeath.
WARNING: Do not put the shouldersection of the seatbelt or allow the child toput the shoulder section of the seatbeltunder their arm or behind their back. Failureto follow this instruction could reduce theeffectiveness of the seatbelt and increasethe risk of injury or death in a crash.
WARNING: Do not leave children orpets unattended in your vehicle. Failure tofollow this instruction could result in personalinjury or death.
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Child Safety

PRINCIPLE OF OPERATION
WARNING: Airbags do not inflateslowly or gently, and the risk of injury from adeploying airbag is the greatest close to thetrim covering the airbag module.
WARNING: All occupants of yourvehicle, including the driver, should alwaysproperly wear their seatbelts, even when anairbag supplemental restraint system isprovided. Failure to properly wear yourseatbelt could seriously increase the risk ofinjury or death.
WARNING: Even with advancedrestraints systems, properly restrain children12 and under in a rear seating position.Failure to follow this could seriously increasethe risk of injury or death.
WARNING: Do not place your arms onthe airbag cover or through the steeringwheel. Failure to follow this instruction couldresult in personal injury.
WARNING: Keep the areas in front ofthe airbags free from obstruction. Do not affixanything to or over the airbag covers.Objects could become projectiles duringairbag deployment or in a sudden stop.Failure to follow this instruction could resultin personal injury or death.
WARNING: Airbags can kill or injure achild in a child restraint. Never place arear-facing child restraint in front of an activeairbag. If you must use a forward-facing childrestraint in the front seat, move the seat uponwhich the child restraint is installed all theway back.
WARNING: Do not attempt to service,repair, or modify the supplementary restraintsystem or associated components. Failureto follow this instruction could result inpersonal injury or death.
WARNING: Several airbag systemcomponents get hot after inflation. To reducethe risk of injury, do not touch them afterinflation.
WARNING: If a supplementary restraintsystem component has deployed, it will notfunction again. Have the system andassociated components inspected as soonas possible. Failure to follow this instructioncould result in personal injury or death.
The airbags are a supplemental restraintsystem and are designed to work with theseatbelts to help protect the driver and rightfront passenger from certain upper bodyinjuries. Airbags do not inflate slowly; thereis a risk of injury from a deploying airbag.
Note:You will hear a loud bang and see acloud of harmless powdery residue if anairbag deploys. This is normal.
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Supplementary Restraints System

The airbags inflate and deflate rapidly uponactivation. After airbag deployment, it isnormal to notice a smoke-like, powderyresidue or smell the burnt propellant. Thismay consist of cornstarch, talcum powder (tolubricate the bag) or sodium compounds (forexample, baking soda) that result from thecombustion process that inflates the airbag. Small amounts of sodium hydroxide may bepresent which may irritate the skin and eyes,but none of the residue is toxic.
While the system is designed to help reduceserious injuries, contact with a deployingairbag may also cause abrasions or swelling.Temporary hearing loss is also a possibilityas a result of the noise associated with adeploying airbag. Because airbags mustinflate rapidly and with considerable force,there is the risk of death or serious injuriessuch as fractures, facial and eye injuries orinternal injuries, particularly to occupantswho are not properly restrained or areotherwise out of position at the time of airbagdeployment. Thus, it is extremely importantthat occupants be properly restrained as faraway from the airbag module as possiblewhile maintaining vehicle control.
Routine maintenance of the airbags is notrequired.
DRIVER AND PASSENGER
AIRBAGS
WARNING: Do not place your arms onthe airbag cover or through the steeringwheel. Failure to follow this instruction couldresult in personal injury.
WARNING: Keep the areas in front ofthe airbags free from obstruction. Do not affixanything to or over the airbag covers.Objects could become projectiles duringairbag deployment or in a sudden stop.Failure to follow this instruction could resultin personal injury or death.
WARNING: Airbags can kill or injure achild in a child restraint. Never place arear-facing child restraint in front of an activeairbag. If you must use a forward-facing childrestraint in the front seat, move the seat uponwhich the child restraint is installed all theway back.
The driver and front passenger airbags willdeploy during significant frontal and nearfrontal crashes.
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Supplementary Restraints SystemE151127

5. Reinstall the battery cover and the keyblade.
Car Finder
Press the button twice within threeseconds. A tone sounds and thedirection indicators flash. Werecommend you use this method to locateyour vehicle, rather than using the panicalarm.
Sounding the Panic Alarm
Note:The panic alarm only operates whenthe ignition is off.
Press the button to sound thepanic alarm. Press the buttonagain or switch the ignition on toturn it off.
Remote Start
WARNING: To avoid exhaust fumes,do not use remote start if your vehicle isparked indoors or in areas that are not wellventilated.
Note:Do not use remote start if your fuellevel is low.
The remote start button is on thetransmitter.
This feature allows you to start your vehiclefrom the outside. The transmitter has anextended operating range.
You can configure your automatic climatecontrol to operate when you remote startyour vehicle. See Climate Control (page 141).
Many states and provinces have restrictionsfor the use of remote start. Check your localand state or provincial laws for specificrequirements regarding remote startsystems.
The remote start system does not work if anyof the following occur:
•The ignition is on.
•The anti-theft alarm triggers.
•You switch the feature off in theinformation display.
•The hood is open.
•The transmission is not in park (P).
•The battery voltage is below theminimum operating voltage.
Remote Control Feedback (If Equipped)
An LED on the remote control provides statusfeedback of remote start or stop commands.
StatusLED
Remote startsuccessfulSolid green
Remote stopsuccessfulSolid red
Request failed orstatus not receivedBlinking red
Status incompleteBlinking green
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Keys and Remote ControlsE138623 E138624 E138625

Remote Starting your Vehicle
Note: You must press each button withinthree seconds of each other. If you do notfollow this sequence, your vehicle does notstart remotely, the direction indicators donot flash twice and the horn does not sound.
The label on your transmitter details thestarting procedure.
1. Press the lock button to lock all thedoors.
2.Press the remote start button twice. Theexterior lamps flash twice.
A tone sounds if the system fails to start.
Note:You must press the push buttonignition switch on the instrument panel oncewhile applying the brake pedal beforedriving your vehicle.
The power windows do not work duringremote start and the radio does not turn onautomatically.
The parking lamps remain on and yourvehicle will run for 5, 10 or 15 minutes,depending on the setting.
Extending the Engine Running Time
To extend the engine running time durationof your vehicle during remote start, repeatsteps 1 and 2 while the engine is running. Ifthe duration is set to 15 minutes, the durationextends by another 15 minutes. For example,if your vehicle had been running from thefirst remote start for 5 minutes, your vehiclecontinues to run now for a total of 30minutes. You can extend the engine runningtime duration to a maximum of 30 minutes.
Wait at least five seconds before remotestarting after the engine stops running.
Turning Your Vehicle Off After RemoteStarting
Press the button once. Yourvehicle and the parking lamps turnoff.
You may have to be closer to your vehiclethan when starting due to ground reflectionand the added noise of your running vehicle.
You can switch this feature on or off in theinformation display. See General Information(page 110).
Memory Feature
You can program your intelligent access keyto recall memory positions. See MemoryFunction (page 152).
REPLACING A LOST KEY OR
REMOTE CONTROL
Replacement keys or remote controls canbe purchased from an authorized dealer.Authorized dealers can program remotecontrols for your vehicle. See PassiveAnti-Theft System (page 77).
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Keys and Remote ControlsE138626 E138625

When you open one of the front doors andlock your vehicle using the power door lockcontrol, all doors will lock then unlock if:
•The ignition is on.
•The ignition is off and the transmissionis not in park (P).
Autolock (If Equipped)
Autolock locks all the doors when:
•All doors are closed.
•The ignition is on.
•You shift into any gear putting yourvehicle in motion.
•Your vehicle reaches a speed greaterthan 12 mph (20 km/h).
Autolock repeats when:
•You open then close any door while theignition is on and your vehicle speed is9 mph (15 km/h) or lower.
•Your vehicle reaches a speed greaterthan 12 mph (20 km/h).
Autounlock
Autounlock unlocks all the doors when:
•The ignition is on, all the doors areclosed, and your vehicle has beenmoving at a speed greater than 12 mph(20 km/h).
•Your vehicle comes to a stop and youswitch the ignition off or to the accessoryposition.
•You open the driver door within 10minutes of switching the ignition off or toaccessory.
Note:The doors will not autounlock if youelectronically lock your vehicle after youswitch the ignition off and before you openthe driver door.
Enabling or Disabling Autounlock
You can enable or disable the autounlockfeature in the information display or anauthorized dealer can do it for you. SeeGeneral Information (page 110).
Illuminated Entry
The interior lamps and some exterior lampsilluminate when you unlock the doors withthe remote control.
The illuminated entry system turns off thelights if:
•The ignition is on.
•You press the remote control lock button.
•After 25 seconds of illumination.
The lights do not turn off if:
•You turn them on with the lamp control.
•Any door is open.
Illuminated Exit
The interior lamps and some exterior lampsilluminate when all doors are closed and youswitch the ignition off.
The lamps turn off when all the doors remainclosed and:
•25 seconds have elapsed.
•You press the push button ignitionswitch.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Doors and Locks

Opening and Closing the PowerDecklid
Note:You can reverse the decklidmovement. Press the instrument panel ordecklid button again, or press the remotecontrol button twice.
Note:Do not push or pull on the powerdecklid while it is under operation, as thismay cause damage to your vehicle.
The decklid will only operate with thetransmission in park (P).
If the decklid reverses or starts to close afteran open request, you will hear a fastcontinuous chime. This indicates excessiveload on the decklid or a possible gas strutfailure. If the decklid continues to close afteropening, have the system checked by anauthorized dealer.
From Inside Your Vehicle
Press the button on the instrumentpanel.
With the Remote Control
Press the button twice within threeseconds.
From Outside Your Vehicle
Press the exterior release button to open theluggage compartment. Your vehicle must beunlocked or have an intelligent accesstransmitter within 3 ft (1 m) of the luggagecompartment.
Note:Let the power system operate thedecklid after pressing the control. Pushingor pulling the decklid may activate theobstacle detection feature and stop thepower operation.
With the Decklid Close Button
Press the button inside the decklidon the left-hand side.
Obstacle Detection
The decklid will reverse to full open if itdetects an obstacle while closing. Threechimes will sound as the decklid begins toreopen. Remove the obstacle to close thedecklid.
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