Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
467
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3
P
Parking Aids..................................................206Principle of Operation.......................................206
Passive Anti-Theft System............................77SecuriLock...............................................................77
PATSSee: Passive Anti-Theft System.........................77
Perchlorate........................................................12Personal Safety System™..............................46How Does the Personal Safety SystemWork?...................................................................46
Phone...............................................................416During a Phone Call............................................421Making Calls........................................................420Pairing Your Cell Phone for the FirstTime....................................................................416Phone Menu..........................................................417Receiving Calls.....................................................421Smartphone Connectivity.................................423Text Messaging...................................................422
Post-Crash Alert System............................268Power Decklid...................................................71Obstacle Detection...............................................72Opening and Closing the Power Decklid.......72Resetting the Power Decklid..............................73
Power Door LocksSee: Locking and Unlocking..............................67
Power Seats....................................................148Adjusting the Four-Way LumbarSupport..............................................................150Adjusting the Lumbar Support.........................150Adjusting the Multi-Contour Front Seats WithActive Motion ..................................................150
Power Windows..............................................94Accessory Delay...................................................95Bounce-Back..........................................................94One-Touch Down..................................................94One-Touch Up.......................................................94Window Lock.........................................................95
Pre-Collision Assist......................................246Adjusting the Pre-Collision AssistSettings.............................................................248Blocked Sensors................................................249Distance Indication and Alert..........................247Using the Pre-Collision Assist System..........247
Protecting the Environment..........................16
R
Rear Parking Aid...........................................206Obstacle Distance Indicator............................207
Rear Seat Armrest.........................................156Armrest Pass-Through.......................................157
Rear Seats.......................................................153
Rear View Camera........................................218Using the Rear View Camera System............219
Rear View CameraSee: Rear View Camera.....................................218
Refueling.........................................................180Fuel Filler Door Manual Override Lever........183System Warnings.................................................182
Remote Control...............................................58Car Finder...............................................................60Intelligent Access Key.........................................58Remote Start..........................................................60Replacing the Battery..........................................58Sounding the Panic Alarm..................................60
Remote Start...................................................145Automatic Settings..............................................145Heated and Cooled Features..........................145Last Settings.........................................................145
Repairing Minor Paint Damage..................321Replacement Parts Recommendation........13Collision Repairs.....................................................13Scheduled Maintenance and MechanicalRepairs.................................................................13Warranty on Replacement Parts.........................13
Replacing a Lost Key or RemoteControl.............................................................61Reporting Safety Defects (CanadaOnly)..............................................................278Reporting Safety Defects (U.S. Only).......277
568
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Index
