2019 LINCOLN MKC service

To resume operation, switch the ignition offand allow the system to cool down for aminimum of 15 minutes. After the system hascooled down, you will see a brief messagedisplay in the information display. SeeInformation Messages (page 113).
When driving at slow speeds in deep sandunder high outside temperatures, use a lowgear when possible. Low gear operation willmaximize the engine and transmissioncooling capability.
Tips when driving over sand:
•Keep all four wheels on the most solidarea of the trail.
•Shift to a lower gear.
•Apply the accelerator slowly.
•Drive steadily through the terrain.
•Avoid excessive wheel spin.
•Avoid reducing the tire pressures.
Mud and Water
Mud
Avoid sudden changes in vehicle speed ordirection when you are driving in mud. Evenall-wheel drive vehicles can lose traction inmud. If your vehicle does slide, steer in thedirection of the slide until you regain controlof your vehicle.
After driving through mud, clean off excessmud stuck to rotating driveshafts and tires.Excess mud stuck on tires and rotatingdriveshafts can cause an imbalance thatcould damage drive components.
Water
Drive slowly through high water. Traction orbrake capability may be limited.
When driving through water, determine thedepth and avoid water higher than thebottom of the wheel rims. If the ignitionsystem gets wet, your vehicle may stall.
Once through water, always try the brakes.Wet brakes will not stop your vehicle asquickly as dry brakes. Apply light pressureto the brake pedal while slowly moving thevehicle to dry the brakes.
Note:Driving through deep water maydamage the transmission. If the front or rearaxle is submerged in water, have the powertransfer unit (PTU) or rear axle serviced byan authorized dealer.
Driving on Hilly or Sloping Terrain
Although natural obstacles may make itnecessary to travel diagonally up or down ahill or steep incline, always try to drivestraight up or straight down the slopingterrain.
Note:To maintain traction and avoidpossibly rolling your vehicle, avoid turningon steep slopes or hills. When you drive ona hill, determine beforehand the route youwill use. Do not drive over a hill without firstseeing what is on the other side. Do not drivein reverse over a hill without the aid of anobserver.
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All-Wheel Drive (If Equipped)

PRINCIPLE OF OPERATION
The traction control system helps avoid drivewheel spin and loss of traction.
If your vehicle begins to slide, the systemapplies the brakes to individual wheels and,when needed, reduces engine power at thesame time. If the wheels spin whenaccelerating on slippery or loose surfaces,the system reduces engine power in orderto increase traction.
USING TRACTION CONTROL
WARNING: The stability and tractioncontrol light illuminates steadily if the systemdetects a failure. Make sure you did notmanually disable the traction control systemusing the information display controls or theswitch. If the stability control and traction
control light is still illuminating steadily, havethe system serviced by an authorized dealerimmediately. Operating your vehicle with thetraction control disabled could lead to anincreased risk of loss of vehicle control,vehicle rollover, personal injury and death.
The system automatically turns on each timeyou switch the ignition on.
If your vehicle is stuck in mud or snow,switching traction control off may bebeneficial as this allows the wheels to spin.
Note:When you switch traction control off,stability control remains fully active.
Switching the System Off
When you switch the system off or on, amessage appears in the information displayshowing system status.
You can switch the system off by either usingthe information display controls or the switch.
Using the Information Display Controls
You can switch this feature off or on in theinformation display. See General Information(page 108).
Using a Switch (If Equipped)
Use the traction control switch on theinstrument panel to switch the system off oron.
System Indicator Lights and Messages
The stability and traction controllight:
•Temporarily illuminates on enginestart-up.
•Flashes when a driving conditionactivates either of the systems.
•Illuminates if a problem occurs in eitherof the systems.
The stability and traction controloff light temporarily illuminates onengine start-up and stays on whenyou switch the traction control system off.
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Traction ControlE138639 E130458

Note:The system turns on each time youswitch the ignition on and you shift intoreverse (R). If you temporarily switch thesystem off, it turns on the next time youswitch the ignition on.
Note:The system may not correctly operatewhen towing a trailer. For vehicles with atrailer tow module and tow bar approved byus, the system turns off when you attach atrailer. For vehicles with an aftermarkettrailer tow module or tow bar, werecommend that you switch the system offwhen you attach a trailer.
To permanently switch the system off,contact an authorized dealer.
STEERING
Electric Power Steering
WARNING: The electric power steeringsystem has diagnostic checks thatcontinuously monitor the system. If a fault isdetected, a message displays in theinformation display. Stop your vehicle assoon as it is safe to do so. Switch the ignitionoff. After at least 10 seconds, switch theignition on and watch the information displayfor a steering system warning message. If asteering system warning message returns,have the system checked by an authorizeddealer.
WARNING: If the system detects anerror, you may not feel a difference in thesteering, however a serious condition mayexist. Obtain immediate service from anauthorized dealer, failure to do so may resultin loss of steering control.
Your vehicle has an electric power steeringsystem. There is no fluid reservoir. Nomaintenance is required.
If your vehicle loses electrical power whileyou are driving, electric power steeringassistance is lost. The steering system stilloperates and you can steer your vehiclemanually. Manually steering your vehiclerequires more effort.
Extreme continuous steering may increasethe effort required for you to steer yourvehicle. This increased effort preventsoverheating and permanent damage to thesteering system. You do not lose the abilityto steer your vehicle manually. Typicalsteering and driving maneuvers allow thesystem to cool and return to normaloperation.
Steering Tips
If the steering wanders or pulls, check for:
•Correct tire pressures.
•Uneven tire wear.
•Loose or worn suspension components.
•Loose or worn steering components.
•Improper vehicle alignment.
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Driving Aids

ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•Do not tow a trailer until you drive yourvehicle at least 1,000 mi (1,600 km).
•Consult your local motor vehicle laws fortowing a trailer.
•See the instructions included with towingaccessories for the proper installationand adjustment specifications.
•Service your vehicle more frequently ifyou tow a trailer. See your scheduledmaintenance information.
•If you use a rental trailer, follow theinstructions the rental agency gives you.
You can find information on loadspecification terms found on the tire labeland Safety Compliance label as well asinstructions on calculating your vehicle's loadin the Load Carrying chapter. See Load Limit(page 240).
Remember to account for the trailer tongueweight as part of your vehicle load whencalculating the total vehicle weight.
Hitches
Do not use a hitch that either clamps ontothe bumper or attaches to the axle.
Distribute the trailer load so 10-15% of thetotal trailer weight is on the tongue.
Safety Chains
Note:Never attach safety chains to thebumper.
Always connect the safety chains to the hookretainers of your vehicle hitch.
To connect the safety chains, cross themunder the trailer tongue and allow enoughslack for turning tight corners. Do not allowthe chains to drag on the ground.
Trailer Brakes
WARNING: Do not connect a trailer'shydraulic brake system directly to yourvehicle's brake system. Your vehicle may nothave enough braking power and yourchances of having a collision greatlyincrease.
Electric brakes and manual, automatic orsurge-type trailer brakes are safe if you installthem properly and adjust them to themanufacturer's specifications. The trailerbrakes must meet local and federalregulations.
The rating for the tow vehicle's brakingsystem operation is at the gross vehicleweight rating, not the gross combinedweight rating.
Separate functioning brake systems arerequired for safe control of towed vehiclesand trailers weighing more than 1500 lb(680 kg) when load.
Trailer Lamps
WARNING: Never connect any trailerlamp wiring to the vehicle's tail lamp wiring;this may damage the electrical systemresulting in fire. Contact your authorizeddealer as soon as possible for assistance inproper trailer tow wiring installation.Additional electrical equipment may berequired.
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Towing

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have a vehicleconcern, Lincoln Motor Company offers acomplimentary roadside assistance program.This program is separate from the NewVehicle Limited Warranty.
The service is available:
•Throughout the life of the vehicle fororiginal owners.
•For six years or 70,000 mi (110,000 km)(whichever comes first) for subsequentowners.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the client's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law shall deliver up to2 gal (8 L) of gasoline or 5 gal (20 L) ofdiesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft (30 m)of a paved or county maintained road,no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law shall tow Lincolneligible vehicles to the client's selling orpreferred dealer within 100 mi (160 km)of the disablement location or to thenearest Lincoln dealer. If a client requestsa tow to a selling or preferred dealer thatis more than 100 mi (160 km) from thedisablement location, the client isresponsible for any mileage costs inexcess of 100 mi (160 km).
•Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer. If the towing vehicleis operational but the trailer is not, thenthe trailer does not qualify for anyroadside services.
Vehicles Sold in the United States:Using Roadside Assistance
United States clients who require roadsideassistance, call 1-800-521-4140.
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Roadside Emergencies

If you need to arrange roadside assistancefor yourself, Lincoln Motor Companyreimburses a reasonable amount for towingto the nearest Lincoln dealership within100 mi (160 km). To obtain reimbursementinformation, United States clients, call1-800-521-4140. Clients need to submit theiroriginal receipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have a vehicleconcern, Lincoln Motor Company of Canada,Limited offers a complimentary roadsideassistance program. This program is eligiblewithin Canada or the continental UnitedStates.
The service is available 24 hours a day,seven days a week.
This program is separate from the NewVehicle Limited Warranty, but the coverageis concurrent with the powertrain coverageperiod of your vehicle. Canadian roadsidecoverage and benefits may differ from theU.S. coverage.
If you require more information, please callus in Canada at 1-800-387-9333, or visit ourwebsite at www.lincolncanada.com.
HAZARD FLASHERS
Note:The hazard flashers operate when theignition is in any position, or if the key is notin the ignition. If used when the vehicle is notrunning, the battery loses charge. As a result,there may be insufficient power to restartyour vehicle.
The flasher control is on theinstrument panel. Use your hazardflashers when your vehicle iscreating a safety hazard for other motorists.
•Press the flasher control and all front andrear direction indicators flash.
•Press the button again to switch them off.
FUEL SHUTOFF
WARNING: If your vehicle has beeninvolved in a crash, have the fuel systemchecked. Failure to follow this instructioncould result in fire, personal injury or death.
Note:When you try to restart your vehicleafter a fuel shutoff, the vehicle makes surethat various systems are safe to restart.Once the vehicle determines the systemsare safe, then the vehicle allows you torestart.
Note:In the event that your vehicle does notrestart after your third attempt, contact aqualified technician.
The fuel pump shutoff stops the flow of fuelto the engine in the event of a moderate tosevere crash. Not every impact causes ashutoff.
Should your vehicle shut off after a crash,you may restart your vehicle.
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Roadside Emergencies

If you need to tow your vehicle, contact aprofessional towing service or, if you are amember of a roadside assistance program,your roadside assistance service provider.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Do not tow with a slingbelt. LincolnMotor Company does not approve a slingbelttowing procedure. If you tow your vehicleincorrectly, or by any other means, vehicledamage may occur.
Lincoln Motor Company produces a towingmanual for all authorized tow truck operators.Have your tow truck operator refer to thismanual for proper hook-up and towingprocedures for your vehicle.
It is acceptable to have your front-wheeldrive vehicle towed from the front if usingproper wheel lift equipment to raise the frontwheels off the ground. When towing in thismanner, the rear wheels can remain on theground.
Front-wheel drive vehicles must have thefront wheels placed on a tow dolly whentowing your vehicle from the rear usingwheel lift equipment. This prevents damageto the transmission.
Towing an all-wheel drive vehicle requiresthat all wheels be off the ground, such asusing a wheel lift and dollies or flatbedequipment. This prevents damage to thetransmission, all-wheel drive system andvehicle.
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Roadside Emergencies

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline provides warranty service, werecommend you return to your sellingauthorized dealer who wants to ensure yourcontinued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorized toperform all warranty repairs. This means that,depending on the warranty repair needed,you may have to take your vehicle to anotherauthorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicle tothe authorized dealer. Repairs are madeusing Lincoln or Motorcraft parts, orremanufactured or other parts that areauthorized by Lincoln.
Away From Home
If you are away from home when your vehicleneeds service, contact the Lincoln ClientRelationship Center or use the onlineresources listed below to find the nearestauthorized dealer.
In the United States:
Mailing address
Lincoln Motor CompanyClient Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-521-4140TDD for the hearing impaired:1-800-232-5952
Web Address
www.LincolnOwner.com
These are some of the items that can befound online:
•United States dealer locator by DealerName, City, State or ZIP Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Lincoln Extended Service Plans.
•Lincoln Original Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Lincoln Client Relationship CentreLincoln Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
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Customer Assistance