2019 INFINITI QX50 phone

INFINITI CARES...
Both INFINITI and your INFINITI retailer are dedicated to serving all your automotive needs. Your satisfaction with your vehicle and your INFINITI
retailer are our primary concerns. Your INFINITI retailer is always available to assist you with all your automobile sales and service needs.
However, if there is something that your
INFINITI retailer cannot assist you with or
you would like to provide INFINITI directly
with comments or questions, please contact
our (INFINITI’s) Consumer Affairs Depart-
ment using our toll-free number:
For U.S. customers1-800-662-6200
For Canadian customers 1-800-361-4792 The Consumer Affairs Department will ask
for the following information:
– Your name, address, and telephone num-
ber
– Vehicle identification number (on dash panel)
– Date of purchase
– Current odometer reading
– Your INFINITI retailer’s name
– Your comments or questions
OR You can write to INFINITI with the informa-
tion on the left at:
For U.S. customers
INFINITI Division
Nissan North America, Inc. Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
or via e-mail at:
[email protected]
For Canadian customers INFINITI Division
Nissan Canada Inc.
5290 Orbitor Drive
Mississauga, Ontario L4W 4Z5
or via e-mail at:
information.centre@nissancanada. com
If you prefer, visit us at:
www.infinitiUSA.com (for U.S. customers)
or
www.infiniti.ca (for Canadian customers)
We appreciate your interest in INFINITI and thank you for buying a quality INFINITI vehicle.
INFINITI CUSTOMER CARE PROGRAM

Table of
ContentsIllustrated table of contents
Safety—Seats, seat belts and supplemental restraint system
Instruments and controls
Pre-driving checks and adjustments
Monitor, climate, audio, phone and voice recognition systems
Starting and driving
In case of emergency
Appearance and care
Do-it-yourself
Maintenance and schedules
Technical and consumer information
Index
0
1
2
3
4
5
6
7
8
9
10
11

1. Vent (P. 4-35)
2. Bluetooth® Hands-Free PhoneSystem*
Steering wheel switch for audio
control*
Center display multi-function
control buttons*
Control panel and vehicle informa-
tion display switches (P. 2-20)
3. High beam/turn signal switch
(P. 2-45)
Paddle shifters (P. 5-19)
4. Driver supplemental air bag
(P. 1-43)
Horn (P. 2-46)
5. Meters and gauges (P. 2-4) Warning and indicator lights
(P. 2-9)
Vehicle information display (P. 2-19)
6. Wiper and washer switch (P. 2-35) Rear wiper and washer switch
(P. 2-35)
7. Automatic heater and air condition-
ing controls (P. 4-36)
Driver side climate controlled seat
switches (if so equipped) (P. 2-47)
Driver side heated seat switches
(if so equipped) (P. 2-48)
LIC3793
INSTRUMENT PANEL
0-6Illustrated table of contents

1. Vent (P. 4-35)
2. Bluetooth® Hands-Free PhoneSystem*
Steering wheel switch for audio
control*
Center display multi-function
control buttons*
Control panel and vehicle informa-
tion display switches (P. 2-20)
3. High beam/turn signal switch
(P. 2-45)
Paddle shifters (P. 5-19)
4. Driver supplemental air bag
(P. 1-43)
Horn (P. 2-46)
5. Meters and gauges (P. 2-4) Warning and indicator lights
(P. 2-9)
Vehicle information display (P. 2-19)
6. Wiper and washer switch (P. 2-35) Rear wiper and washer switch
(P. 2-35)
7. Automatic heater and air condition-
ing controls (P. 4-36)
Driver side climate controlled seat
switches (if so equipped) (P. 2-47)
Driver side heated seat switches
(if so equipped) (P. 2-48)
LIC3793
INSTRUMENT PANEL
2-2Instruments and controls

NOTE:
The heated seats may also be adjusted in the
lower display. For additional information,
refer to “Heater and air conditioner (auto-
matic)” in the “Monitor, climate, audio,
phone and voice recognition” section of this
manual.
WARNING
When this switch is activated the following
systems (if so equipped) are turned off and
will not work.
∙ Distance Control Assist (DCA)
∙ Blind Spot Intervention (BSI)
∙ Lane Departure Prevention (LDP)
The dynamic driver assistance switch is used
to turn on and off the following systems (Dis-
tance Control Assist (DCA) , Blind Spot Inter-
vention® (BSI), and Lane Departure Preven-
tion (LDP)) that are activated (if so equipped)
using the settings menu in the lower display. When the dynamic driver assistance switch is
turned off, the indicator on the switch is off.
The indicator will also be off if the system is
deactivated using the settings menu.
The DCA system brakes and moves the ac-
celerator pedal upward according to the dis-
tance from and the relative speed of the ve-
hicle ahead to help assist the driver in
maintaining a following distance. For addi-
tional information, refer to “Distance Control
Assist (DCA)” in the “Starting and driving”
section of this manual.
The BSI system helps alert the driver of other
vehicles in adjacent lanes when changing
lanes, and helps assist the driver to return the
vehicles to the center of the traveling lane.
For additional information, refer to “Blind
Spot Intervention® (BSI)” in the “Starting and
driving” section of this manual.
The LDP system warns the driver with a
warning indicator in the vehicle information
display and a steering wheel vibration, and
helps assist the driver to return the vehicle to
the center of the traveling lane by applying
the brakes to the left or right wheels individu-
ally (for a short period of time). For additional
information, refer to “Lane Departure Pre-
vention (LDP)” in the “Starting and driving”
section of this manual
LIC3828
DYNAMIC DRIVER ASSISTANCE
SWITCH (for vehicles without
ProPILOT Assist) (if so equipped)
Instruments and controls2-49

12V OUTLETS
The power outlets are for powering electrical
accessories such as cellular telephones. They
are rated at 12 volt, 120W (10A) maximum.
The instrument panel, rear console, and lug-
gage area power outlets are powered only
when the ignition switch is in the AUTO ACC
or ON position.
CAUTION
∙ The outlet and plug may be hot during orimmediately after use.
∙ Only certain power outlets are designed for use with a cigarette lighter unit. Do
not use any other power outlet for an
accessory lighter. It is recommended that
you visit an INFINITI retailer for addi-
tional information.
∙ Do not use with accessories that exceed a 12 volt, 120W (10A) power draw.
Instrument Panel
LIC3831
Rear console
LIC3832
Cargo Area
LIC3833
POWER OUTLETS
Instruments and controls2-53

If you live in Canada or you are having diffi-
culties training a gate operatororgarage
door opener by using the “Training” proce-
dures, replace “Programming HomeLink®”
Step 2 with the following:
NOTE:
When programming a garage door opener,
etc., unplug the device during the “cycling”
process to prevent possible damage to the
garage door opener components. 1. For additional information, refer to “Pro- gramming HomeLink®” step 1 in this
section.
2. Using both hands, simultaneously press and hold the desired HomeLink® button
and the hand-held transmitter button.
During training, your hand-held trans-
mitter may automatically stop transmit-
ting. Continue to press and hold the de-
sired HomeLink® button while you press
and re-press (“cycle”) your hand-held
transmitter every 2 seconds until the fre-
quency signal has been learned. The
HomeLink® indicator light will flash
slowly and then rapidly after several sec-
onds upon successful training. DO NOT
release until the HomeLink® indicator
light flashes slowly and then rapidly.
When the indicator light flashes rapidly, both buttons may be released. The rapid
flashing indicates successful training.
Proceed with “Programming
HomeLink®” step 3 to complete.
If the device was unplugged during the
programming procedure, remember to
plug it back in when programming is
completed.
OPERATING THE HOMELINK®
UNIVERSAL TRANSCEIVER
The HomeLink® Universal Transceiver, after
it is programmed, can be used to activate the
programmed device. To operate, simply press
and release the appropriate programmed
HomeLink® Universal Transceiver button.
The amber indicator light will illuminate while
the signal is being transmitted.
For convenience, the hand-held transmitter
of the device may also be used at any time.
PROGRAMMING TROUBLE-
DIAGNOSIS
If the HomeLink® does not quickly learn the
hand-held transmitter information:
∙ replace the hand-held transmitter batter- ies with new batteries. ∙ position the hand-held transmitter with
its battery area facing away from the
HomeLink® surface.
∙ press and hold both the HomeLink® and hand-held transmitter buttons without
interruption.
∙ position the hand-held transmitter1-3in (2 - 8 cm) away from the HomeLink®
surface. Hold the transmitter in that po-
sition for up to 15 seconds. If HomeLink®
is not programmed within that time, try
holding the transmitter in another posi-
tion – keeping the indicator light in view
at all times.
If you continue to have programming difficul-
ties, please contact the INFINITI Consumer
Affairs Department. The phone numbers are
located in the Foreword of this manual.
CLEARING THE PROGRAMMED
INFORMATION
The following procedure clears the pro-
grammed information from both buttons. In-
dividual buttons cannot be cleared. However,
individual buttons can be reprogrammed. For
additional information, refer to “Reprogram-
ming a single HomeLink® button” in this sec-
tion.
Instruments and controls2-75

interfere with the operation of the Intelligent
Key system under the following operating
conditions:∙ When operating near a location where strong radio waves are transmitted, such
as a TV tower, power station and broad-
casting station.
∙ When in possession of wireless equip- ment, such as a cellular telephone, trans-
ceiver or a CB radio.
∙ When the Intelligent Key is in contact with or covered by metallic materials.
∙ When any type of radio wave remote control is used nearby.
∙ When the Intelligent Key is placed near an electric appliance such as a personal
computer.
∙ When the vehicle is parked near a parking meter.
In such cases, correct the operating condi-
tions before using the Intelligent Key function
or use the mechanical key.
Although the life of the battery varies de-
pending on the operating conditions, the bat-
tery’s life is approximately two years. If the
battery is discharged, replace it with a new
one. When the Intelligent Key battery is low, a
“Key Battery Low” indicator illuminates in the
vehicle information display. For additional in-
formation, refer to “Vehicle information dis-
play warnings and indicators” in the “Instru-
ments and controls” section of this manual.
Since the Intelligent Key is continuously re-
ceiving radio waves, if the key is left near
equipment which transmits strong radio
waves, such as signals from a TV and per-
sonal computer, the battery life may become
shorter.
For additional information, refer to “Battery
replacement” in the “Do-it-yourself” section
of this manual.
CAUTION
Listed below are conditions or occurrences
which will damage the Intelligent Key:
∙ Do not allow the Intelligent Key, which
contains electrical components, to come
into contact with water or salt water.
This could affect the system function.
∙ Do not drop the Intelligent Key.
∙ Do not strike the Intelligent Key sharply against another object. ∙ Do not change or modify the Intelligent
Key.
∙ Wetting may damage the Intelligent Key. If the Intelligent Key gets wet, immedi-
ately wipe until it is completely dry.
∙ Do not place the Intelligent Key for an extended period in an area where tem-
peratures exceed 140°F (60°C).
∙ Do not attach the Intelligent Key with a key holder that contains a magnet.
∙ Do not place the Intelligent Key near equipment that produces a magnetic
field, such as a TV, audio equipment and
personal computers.
If an Intelligent Key is lost or stolen, INFINITI
recommends erasing the ID code of that In-
telligent Key from the vehicle. This may pre-
vent the unauthorized use of the Intelligent
Key to operate the vehicle. For information
regarding the erasing procedure, it is recom-
mended that you visit an INFINITI retailer.
3-8Pre-driving checks and adjustments