2019 INFINITI QX50 radio antenna

from a station transmitter, the signals will
tend to fade and/or drift.
Static and flutter: During signal interference
from buildings, large hills or due to antenna
position, usually in conjunction with in-
creased distance from the station transmit-
ter, static or flutter can be heard. This can be
reduced by lowering the treble setting to
reduce the treble response.
Multipath reception: Because of the reflec-
tive characteristics of FM signals, direct and
reflected signals reach the receiver at the
same time. The signals may cancel each
other, resulting in momentary flutter or loss
of sound.
AM radio reception
AM signals, because of their low frequency,
can bend around objects and skip along the
ground. In addition, the signals can bounce
off the ionosphere and be bent back to
earth. Because of these characteristics, AM
signals are also subject to interference as
they travel from transmitter to receiver.
Fading: Occurs while the vehicle is passing
through freeway underpasses or in areas
with many tall buildings. It can also occur for
several seconds during ionospheric turbu-
lence even in areas where no obstacles exist.Static: Caused by thunderstorms, electrical
power lines, electric signs and even traffic
lights.
HD RadioTMTechnology reception
(for U.S.)
HD RadioTMTechnology reception needs to
be activated to receive HD Radio broad-
casts.
“Audio settings” (page 4-32)
This enables you to receive radio broadcasts
digitally (where available), providing a better
quality sound with clear reception. When
this feature is not activated or HD Radio
broadcasts are not available, you will receive
analog radio (AM/FM) broadcasts.
Satellite radio reception
When the satellite radio is used for the first
time or the battery has been replaced, the
satellite radio may not work properly. This is
not a malfunction. Wait more than 10
minutes with the satellite radio ON and the
vehicle outside of any metal or large building
for the satellite radio to receive all of the
necessary data.
SiriusXM® services require a subscription
after trial period and are sold separately or
as a package. The satellite service is avail- able only in the 48 contiguous USA and DC.
SiriusXM® satellite service is also available
in Canada; see www.siriusxm.ca.
The satellite radio performance may be
affected if cargo carried on the roof blocks
the satellite radio signal.
If possible, do not put cargo near the
satellite antenna.
A buildup of ice on the satellite radio
antenna can affect satellite radio perfor-
mance. Remove the ice to restore satellite
radio reception.
4. Audio system
4-3

4. Audio system
between the radiator and person’s body.
Co-location:This transmitter must not be
co-located or operated in conjunction with
any other antenna or transmitter.
IC Regulatory information:
The antenna cannot be removed (and chan-
ged) by user.
NOTE
This device complies with Industry Canada
license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1)
This device may not cause interference, and
(2) this device must accept any interference,
including interference that may cause un-
desired operation of the device.
CAUTION: Radio Frequency Radiation Ex-
posure
This equipment complies with IC radiation
exposure limits set forth for uncontrolled
environment and meets RSS-102 of the IC
radio frequency (RF) Exposure rules. This
equipment has very low levels of RF energy
that it deemed to comply without maximum
permissive exposure evaluation (MPE). But it
is desirable that it should be installed and
operated with at least 20cm and more
between the radiator and person’s body. Co-location:
This transmitter must not be
co-located or operated in conjunction with
any other antenna or transmitter.
This Class B digital apparatus meets all
requirements of the Canadian Interference-
Causing Equipment Regulations.
For Canadian customers:
L’antenne ne peut être enlevée (et modifié)
par l’utilisateur.
NOTE
Le présent appareil est conforme aux CNR
d’Industrie Canada applicables aux appareils
radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes: (1)
l’appareil ne doit pas produire de brouillage,
et (2) l’utilisateur de l’appareil doit accepter
tout brouillage radioélectrique subi, même si
le brouillage est susceptible d’en compro-
mettre le fonctionnement.
Connecting Bluetooth® streaming
audio device
A Bluetooth® streaming audio device must
be connected to the vehicle before opera-
tion.
“Connecting Bluetooth® device”
(page 2-22)
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8. Information and settings
trademarks owned by or licensed to Nissan
Motor Co., Ltd. or its North American
subsidiaries. Other trademarks and trade
names are those of their respective owners.
For important safety information, system
limitations, and additional operating and
feature information, contact an INFINITI
retailer, read this manual, or see www.
InfinitiUSA.com/intouch/important-infor-
mation (For U.S.).
INFINITI INTOUCHTMSERVICES
FEATURES
INFINITI InTouchTMServices provides var-
ious types of information and services by
connecting your vehicle to the INFINITI
InTouch
TMServices Data Center and
INFINITI InTouchTMServices Response Cen-
ter using the TCU (Telematics Control Unit)
installed in your vehicle.
WARNING
. Please note that the Automatic Colli-
sion Notification service and Emer-
gency Call function cannot be used in
the following conditions:
— Emergency functions and services will not be available without a paid
subscription to INFINITI InTouch
TM
Services.
— The INFINITI InTouch
TMServices
network system is disabled.
— The vehicle moves outside the ser- vice area where the TCU (Tele-
matics Control Unit) is connected
to the system.
— The vehicle is outside the area where the cellular network service
is receivable.
— The vehicle is in a location with poor signal reception such as tunnels,
underground parking garages, be-
hind buildings or in mountainous
areas.
— The line is busy.
— The TCU (Telematics Control Unit) or other systems of your vehicle are
not working properly.
— It may not be possible to make an emergency call depending on the
severity of a collision and/or emer-
gency.
. Radio waves could adversely affect
electric medical equipment. Indivi-
duals who use a pacemaker should contact the device manufacturer re-
garding any possible effects before
using the system.
. The TCU (Telematics Control Unit)
antenna is installed inside the upper
central part of the instrument panel.
An occupant should not get any closer
to the antenna than specified by the
pacemaker manufacturer. The radio
waves from the TCU antenna may
adversely affect the operation of the
pacemaker while using the INFINITI
InTouch
TMServices.
INFO:
. INFINITI InTouch
TMServices features
are dependent upon subscription enroll-
ment and the telematics device being in
operative condition, cellular connectivity,
navigation map data and GPS satellite
signal reception. Terms and conditions of
the INFINITI InTouch
TMServices Sub-
scription Agreement apply.
. Enrollment is required in order to use
INFINITI InTouch
TMServices. The ser-
vices that can be received vary depend-
ing on the plan in which you are enrolled.
8-12

8. Information and settings
VOLUME SETTING
The INFINITI InTouchTMServices Text-to-
Speech and INFINITI InTouchTMServices
Response Specialist volume can be set.
EMERGENCY SUPPORT
INFINITI InTouchTMServices provides var-
ious services to support dealing with emer-
gencies of the subscribed vehicle and the
driver.
For example, in case of an illness or serious
injury, you can seek support by pushing the
in-vehicle and connecting to the
INFINITI InTouch
TMServices Response Cen-
ter. The INFINITI InTouchTMServices Re-
sponse Center can specify the location of the
vehicle via GPS, and the information will be
sent to the police or other agencies as
needed.
For information about other INFINITI In-
Touch
TMServices emergency support re-
lated services, contact the INFINITI
InTouch
TMServices Customer Care at 1-
855-444-7244 or refer to the INFINITI
InTouch
TMServices website usa.infinitiin-
touch.com (for U.S.)/canada.infinitiintouch.
com (for Canada).
WARNING
. Please note that the Automatic Colli-
sion Notification service and Emer-
gency Call function cannot be used in
the following conditions:
— Emergency functions and services will not be available without a paid
subscription to INFINITI InTouch
TM
Services.
— The INFINITI InTouch
TMServices
network system is disabled.
— The vehicle moves outside the ser- vice area where the TCU (Tele-
matics Control Unit) is connected
to the system.
— The vehicle is outside the area where the cellular network service
is receivable.
— The vehicle is in a location with poor signal reception such as tunnels,
underground parking garages, be-
hind buildings or in mountainous
areas.
— The line is busy. — The TCU (Telematics Control Unit)
or other systems of your vehicle are
not working properly.
— It may not be possible to make an emergency call depending on the
severity of a collision and/or emer-
gency.
. Park the vehicle in a safe location and
set the parking brake before operat-
ing .
. Only use this service in case of an
emergency. There may be a penalty
for inappropriate use of the service.
. Radio waves could adversely affect
electric medical equipment. Indivi-
duals who use a pacemaker should
contact the device manufacturer re-
garding any possible effects before
using the system.
. The TCU (Telematics Control Unit)
antenna is installed inside the upper
central part of the instrument panel.
An occupant should not get any closer
to the antenna than specified by the
pacemaker manufacturer. The radio
waves from the TCU antenna may
adversely affect the operation of the
pacemaker while using the INFINITI
8-22

11. Troubleshooting guide
SymptomPossible cause Possible solution
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard.
There is no ring tone. The volume level is set to the minimum. Adjust the volume level.
A cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
Each volume level (ring tone, incoming
voice or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between
the navigation screen and a cellular phone
screen. Making or receiving a call is un-
available even though the antenna display
shows that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the
navigation screen may be different from those shown
on the cellular phone screen. Use them as a reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. This is not a malfunction.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skip. The cellular phone may have turned on wireless
LAN(Wi-Fi). Turn off the wireless LAN (Wi-Fi).
11-16