2019 INFINITI Q50 reset

9. Navigation (if so equipped)
regulations, etc.
— If the only route to reach the destina- tion or waypoints is extremely com-
plicated.
. The following may occur when the route
is displayed.
— If you calculate a route on a main road, the starting point of the route may
not exactly match the current vehicle
location.
— The endpoint of the route may not exactly match the destination.
— If you calculate a route on a main road, the system may display a route from
another main road. This may be
because the position of the vehicle
icon is not accurate. In this case, park
the vehicle in a safe location and reset
the vehicle icon, or continue driving to
see if the position of the vehicle icon
is automatically adjusted before re-
calculating the route.
— There are cases in which the system shows an indirect route to reach the
destination or waypoints, if you set
them from stored or facility informa-
tion. In order to correct this, you must be careful about the traffic direction,
especially when lanes with different
travel directions are shown sepa-
rately, such as interchanges and ser-
vice areas.
— This system makes no distinction be- tween limited traffic control and total
control (blockage). It may show an
indirect route even if the road is
usable.
— Even if the freeway preference is set to OFF, a route that uses the freeway
may be suggested.
— Even if the ferry preference is set to OFF, a route that uses a ferry line
may be suggested.
ROUTE GUIDANCE
INFO:
The system will only announce street names
when the system language is set to English.
Street names are not announced when the
system is set to French/Spanish.
Repeating voice guidance
This function is available throughout route
guidance, from the time after the route
calculation is completed until the vehicle
arrives at the destination. Push and hold
the

2. Wait for the indicator to change to.
Speak “Phone”.
INFO:
.You can also speak “Phone” “Call ” continuously. After “Dial” is
spoken, no name listed in Phonebook
can be recognized. Only telephone
numbers can be recognized.
3. Speak “Call ”. When an option is set in the contact list
of a cell phone, the option can be
commanded directly. For example, “Call
John Smith Work” or “Call John Smith
Other”, etc.
INFO:
.Names in Phonebook can be recog-nized by speaking the person’s first
and last name, or just their first name.
When a name is spoken in the order
of last name and then first name, or
when only the last name is spoken,
the name cannot be recognized.
.Even if words describing family rela-
tions, such as “Dad” or “Mom”, are
registered in a cell phone, the system can only recognize names. If you want
the system to recognize words like
“Dad” or “Mom”, register “Dad/Mom”
in Favorites from [Phonebook/Fa-
vorites Settings] or register “Dad/
Mom” as a name in a cell phone.
“Phone settings” (page 5-10)
4. The system announces, “Please say or select an item number from the displayed
list.” To select the displayed matching
item, speak a number from 1 to 6.
INFO:
.If the selected number has more thanone phone number registered to it,
the phone number list screen is dis-
played.
Example 2 Setting destination by address:
1. Push <>located on the steering-
wheel.
2. Wait for the indicator change to
.
Speak “Navigation”.
3. Speak “Street Address”.
4. Speak the full address.
For example : “123 Main Street”, fol-
lowed by the city name.
INFO:
.You can also speak or select “Within aCity” and “Change State”. When
selecting “Within a City”, the search
address will become more successful.
.State is set automatically to the stateof the vehicle’s current location. To
search for an address in another
state, speak the "Change State", and
then speak the state to be recog-
nized.
.Even when the state has been chan-ged using voice recognition, it is reset
the next time voice input is used. The
state of the vehicle’s current location
is automatically set.
10. Voice recognition
10-5

iPod® PLAYER
SymptomPossible cause Possible solution
The system does not recognize an iPod®. A connector cable is not correctly connected, or the iPod® does not correctly operate.Connect the connector cable again. If the system
does not recognize the iPod® after performing
this procedure above, reset the iPod®.
The iPod® that is to be connected is not
compatible with the system. Check the iPod® model and firmware versions
available for the system.
A USB extension cable is not correctly con-
nected. Do not use a USB extension cable.
The cable is rapidly connected to or discon-
nected from the USB connector. Slowly connect or disconnect the USB cable.
An iPod® cannot be operated. The iPod® is connected to the in-vehicle audio
system while headsets, etc. are connected to the
iPod®. Remove all equipment from the iPod® after
disconnecting the iPod® from the system, and
then connect it to the system again.
The iPod® is not operating normally. Disconnect the iPod® from the in-vehicle audio
system, and then connect it to the system again.
The system plays back an album/track that
includes a particular album art. Disconnect the iPod® from the in-vehicle audio
system, and then reset the iPod®. Disable the
album art, and then connect the iPod® to the
system.
An iPod® does not respond. There are too many tracks in a category. Decrease the number of tracks in a category
(less than 3,000 tracks).
The shuffle function is turned on. Turn off the shuffle function if many tracks are
stored on the iPod®.
Music cannot be played back. A connector is not connected to the iPod®. Firmly connect the connector until it clicks.
Playback cuts out. The sound cuts due to vibration resulting from
an unstable location of the iPod®. Place the iPod® on a stable location where it
does not roll over.
11. Troubleshooting guide
11-9

SymptomPossible cause Possible solution
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
The system does not recognize the con-
nection of a cellular phone. The system
does not receive or make a call. The cellular phone is not compatible with the in-
vehicle Bluetooth® Hands-Free Phone System.
Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the
cellular phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside a
tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a com-
mand.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during
a call. The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle Bluetooth®
Hands-Free Phone System. Do not place a cellular
phone close to the seats or your body.
11. Troubleshooting guide
11-15

11. Troubleshooting guide
ROUTE CALCULATION AND VISUAL GUIDANCE
SymptomPossible cause Possible solution
Waypoints are not included in the
auto reroute calculation. Waypoints that have been already passed are not included in
the auto reroute calculation. To go to that waypoint again, edit the route.
Route information is not displayed. Route calculation has not yet been performed. Set the destination and perform route calcula-
tion.
The vehicle is not on the suggested route. Drive on the suggested route.
Route guidance is set to OFF. Turn on route guidance.
Route information is not provided for certain types of roads
(roads displayed in dark green). This is not a malfunction.
The auto reroute calculation (or
detour calculation) suggests the
same route as the one previously
suggested. Route calculations took priority conditions into consideration,
but the same route was calculated.
This is not a malfunction.
A waypoint cannot be added. Five waypoints are already set on the route, including ones that the vehicle has already passed. A maximum of 5 waypoints can be set on the
route. To go to 6 or more waypoints, perform
route calculations multiple times as necessary.
The suggested route is not dis-
played. Roads near the destination cannot be calculated.
Reset the destination to a main or ordinary road,
and recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away. Divide the trip by selecting one or two inter- mediate destinations, and perform route calcu-
lations multiple times.
There are time restricted roads (by the day of the week, by
time) near the current vehicle location or destination. Set [Use Time Restricted Roads] to OFF.
“Route Settings” (page 9-42)
A part of the route is not displayed. The suggested route includes narrow streets (roads displayed in gray). This is not a malfunction.
11-22

SymptomPossible cause Possible solution
The part of the route that the
vehicle has already passed is de-
leted. A route is managed by sections between waypoints. If the
vehicle passed the first waypoint, the section between the
starting point and the waypoint is deleted (it may not be
deleted depending on the area). This is not a malfunction.
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to the starting point or destination, the system may
suggest an indirect route. Adjust the location of the starting point or
destination.
The system may suggest an indirect route because route
calculation does not take into consideration some areas such
as narrow streets (gray roads). Reset the destination to a main or ordinary road,
and recalculate the route.
The landmark information does
not correspond to the actual in-
formation. This may be caused by insufficient or incorrect map data. Updated information will be included in the next
version of the map data.
The suggested route does not
exactly connect to the starting
point, waypoints or destination. There is no data for route calculation closer to these locations. Set the starting point, waypoints and destina-
tion on a main road, and perform route calcula-
tion.
11. Troubleshooting guide
11-23