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416 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand,
mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 L. Diesel fuel delivery
may be restricted. Propane and
other fuels are not provided
through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
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Customer Information 417
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled
“Limited Warranty and
Owner Assistance Information” furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
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418 Customer Information
and be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
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Customer Information 423
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
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Connected Services 435
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
Features are subject to change. For
myGMC mobile app information and
compatibility, see my.gmc.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.
GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./Cana-
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Index 437
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 297
Accessory Power . . . . . . . . . . . . . . . 224
Active Fuel Management . . . . . . . 226
Adaptive Cruise Control . . . . . . . . 248
Add-On Electrical Equipment . . . 294
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 427
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . . . . 401
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . . . . . 216
Adjustments
Lumbar, Front Seats . . . . . . . . . . . . 68
Air Cleaner/Filter, Engine . . . . . . . 309
Air Conditioning . . . . . . . . . . . 191, 195
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 197
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 196
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 104
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 96
Passenger Sensing System . . . . 98
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 96 Airbag System (cont'd)
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 97
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 95
Where Are the Airbags? . . . . . . . . 93
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 103
Passenger Status Indicator . . . 152
Readiness Light . . . . . . . . . . . . . . 151
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 102
System Check . . . . . . . . . . . . . . . . . . 91
Alarm Vehicle Security . . . . . . . . . . . . . . . . 53
Alert Lane Change . . . . . . . . . . . . . . . . . 264
Side Blind Zone (SBZA) . . . . . . 264
All-Season Tires . . . . . . . . . . . . . . . . 342
All-Terrain Tires . . . . . . . . . . . . . . . . . 343
Antilock Brake System (ABS) . . . 239 Warning Light . . . . . . . . . . . . . . . . . 155
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 383
Interior . . . . . . . . . . . . . . . . . . . . . . . . 388
Armrest Storage . . . . . . . . . . . . . . . . 127
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440 Index
Driver InformationCenter (DIC) . . . . . . . . . . . . . . . . . . 161
Driving Assistance Systems . . . . . . . . . . 260
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 273
Defensive . . . . . . . . . . . . . . . . . . . . . 201
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 201
For Better Fuel Economy . . . . . . . 27
Hill and Mountain Roads . . . . . . 209
If the Vehicle is Stuck . . . . . . . . . .211
Loss of Control . . . . . . . . . . . . . . . 203
Off-Road . . . . . . . . . . . . . . . . . . . . . 203
Off-Road Recovery . . . . . . . . . . . 202
Vehicle Load Limits . . . . . . . . . . . 212
Wet Roads . . . . . . . . . . . . . . . . . . . 208
Winter . . . . . . . . . . . . . . . . . . . . . . . . 209
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 191
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 270
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 294
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 330
Fuses and Circuit Breakers . . . 329 Electrical System (cont'd)
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 334, 337
Overload . . . . . . . . . . . . . . . . . . . . . 329
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 339
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 426
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 309
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 153
Compartment Overview . . . . . . . 299
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 148
Coolant Temperature Warning Light . . . . . . . . . . . . . . . 158
Cooling System . . . . . . . . . . . . . . . 310
Drive Belt Routing . . . . . . . . . . . . 410
Exhaust . . . . . . . . . . . . . . . . . . . . . . 227
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Heater . . . . . . . . . . . . . . . . . . . . . . . . 223
Oil Life System . . . . . . . . . . . . . . . 304
Oil Pressure Gauge . . . . . . . . . . 147
Oil Pressure Light . . . . . . . . . . . . 159
Overheating . . . . . . . . . . . . . . . . . . 313
Power Messages . . . . . . . . . . . . . 168
Running While Parked . . . . . . . . 228 Engine (cont'd)
Starting . . . . . . . . . . . . . . . . . . . . . . . 221
Entry Lighting . . . . . . . . . . . . . . . . . . . 188
Equipment, Towing . . . . . . . . . . . . . 284
Event Data Recorders . . . . . . . . . . 423
Exit Lighting . . . . . . . . . . . . . . . . . . . . 188
Extended Parking . . . . . . . . . . . . . . . 226
Extender, Seat Belt . . . . . . . . . . . . . . 90
Exterior Lamp Controls . . . . . . . . . 181
Exterior Lamps Off Reminder . . . 183
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 189
F
FanEngine . . . . . . . . . . . . . . . . . . . . . . . . 315
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter,
Engine Air Cleaner . . . . . . . . . . . 309
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 184
Flashers, Hazard Warning . . . . . . 185
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 362 Changing . . . . . . . . . . . . . . . . . . . . . 363
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Floor Console Storage . . . . . . . . . . 129
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 391
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Index 441
FluidAutomatic
Transmission . . . . . . . . . . . 305, 308
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 317
Four-Wheel Drive Transfer Case . . . . . . . . . . . . . . . 234
Washer . . . . . . . . . . . . . . . . . . . . . . . 315
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 186 Bulb Replacement . . . . . . . . . . . . 326
Folding Mirrors . . . . . . . . . . . . . . . . . . 57
Forward Automatic Braking . . . . . 262
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 260
Four-Wheel Drive . . . . . . . . . . 234, 318
Four-Wheel-Drive Light . . . . . . . . . 156
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 421
Front Axle . . . . . . . . . . . . . . . . . . . . . . 319
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Front Seats
Heated and Ventilated . . . . . . . . . . 72
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 270
Economy Driving . . . . . . . . . . . . . . . 27
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 272
Filling the Tank . . . . . . . . . . . . . . . 271 Fuel (cont'd)
Foreign Countries . . . . . . . . . . . . 270
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 147
Low Fuel Warning Light . . . . . . . 159
Management, Active . . . . . . . . . . 226
Prohibited Fuels . . . . . . . . . . . . . . 269
Recommended . . . . . . . . . . . . . . . 269
Top Tier . . . . . . . . . . . . . . . . . . . . . . 268
Full-Size Spare Tire . . . . . . . . . . . . 373
Fuses
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 330
Fuses and Circuit Breakers . . . 329
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . 334, 337
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 339
G
Garage Door Opener . . . . . . . . . . . 177Programming . . . . . . . . . . . . . . . . . 177
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 324
Gauges Engine Coolant
Temperature . . . . . . . . . . . . . . . . 148
Engine Oil Pressure . . . . . . . . . . 147
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Odometer . . . . . . . . . . . . . . . . . . . . . 146 Gauges (cont'd)
Speedometer . . . . . . . . . . . . . . . . . 146
Tachometer . . . . . . . . . . . . . . . . . . . 146
Transmission Temperature . . . . 149
Trip Odometer . . . . . . . . . . . . . . . . 146
Voltmeter . . . . . . . . . . . . . . . . . . . . . 150
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 142
General Information
Service and Maintenance . . . . . 393
Towing . . . . . . . . . . . . . . . . . . . . . . . . 273
Vehicle Care . . . . . . . . . . . . . . . . . . 296
Glass Replacement . . . . . . . . . . . . . 324
Glove Box . . . . . . . . . . . . . . . . . . . . . . 126
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 415
H
Hazard Warning Flashers . . . . . . . 185
Head Restraints . . . . . . . . . . . . . . . . . 66
Head-up Display . . . . . . . . . . . . . . . . 164
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 325
Automatic . . . . . . . . . . . . . . . . . . . . . 184
Bulb Replacement . . . . . . . . . . . . 326
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 184
Flash-to-Pass . . . . . . . . . . . . . . . . . 184