2019 GMC YUKON Enter

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
Customer Information 411
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 411
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 413
Customer Assistance for Text Telephone (TTY) Users . . . . . 414
Online Owner Center . . . . . . . . . 414
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 415
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 415
Scheduling Service Appointments . . . . . . . . . . . . . . . 417
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 417
Collision Damage Repair . . . . . 418
Publication Ordering Information . . . . . . . . . . . . . . . . . . 420
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 421
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 421
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 422
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 422
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 423
Event Data Recorders . . . . . . . . 423
OnStar . . . . . . . . . . . . . . . . . . . . . . . 424
Infotainment System . . . . . . . . . . 424
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
Customer Information 413
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or callthe General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to:
United States and Puerto Rico
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172www.gmc.com
1-800-GMC-8782 (1-800-462-8782)
1-888-889-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-888-881-3302
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmc.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
414 Customer Information
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 408.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat live with online help
representatives.
See my.gmc.com to register your
vehicle.
GMC Centre (Canada)
www.gmcowner.ca
Take a trip to the GMC Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner ’s manual
for your vehicle, quickly and
easily.
. Find the GMC-recommended
maintenance services for your
vehicle.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
Customer Information 415
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
Customer Information 419
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
415.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
422 Customer Information
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go tohttp://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://
www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510;
go to:
www.tc.gc.ca/recalls (English) www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0812 or
01-800-466-0801.
In other Central America and
Caribbean Countries, call
52-722-236-0680.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./Cana-
da/Mexico-12460267) - 2019 - crc - 9/11/18
438 Index
Assistance Program,Roadside . . . . . . . . . . . . . . . . . . . . . . 415
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 260
Assistance Systems for Parking and Backing . . . . . . . . . . 256
Automatic
Dimming Mirrors . . . . . . . . . . . . . . . . 58
Door Locks . . . . . . . . . . . . . . . . . . . . . 45
Forward Braking . . . . . . . . . . . . . . 262
Headlamp System . . . . . . . . . . . . 184
Level Control . . . . . . . . . . . . . . . . . 245
Transmission . . . . . . . . . . . . . . . . . 228
Transmission Fluid . . . . . . 305, 308
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 231
Shift Lock Control Function
Check . . . . . . . . . . . . . . . . . . . . . . . 322
Axle, Front . . . . . . . . . . . . . . . . . . . . . . 319
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 320
B
Battery Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 189
Load Management . . . . . . . . . . . . 188 Battery (cont'd)
Power Protection . . . . . . . . . . . . . 189
Battery - North America . . . . 318, 374
Blade Replacement, Wiper . . . . . 323
Blind Spot Mirrors . . . . . . . . . . . . . . . 58
Brake Pedal and AdjustableThrottle . . . . . . . . . . . . . . . . . . . . . . 216
System Warning Light . . . . . . . . 155
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 316 Antilock . . . . . . . . . . . . . . . . . . . . . . . 239
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 241
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Parking . . . . . . . . . . . . . . . . . . . . . . . 240
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 201 Automatic Forward . . . . . . . . . . . 262
Break-In, New Vehicle . . . . . . . . . . 216
Bulb Replacement Back-up Lamps . . . . . . . . . . . . . . . 327
Fog Lamps . . . . . . . . . . . . . . . . . . . 326
Headlamp Aiming . . . . . . . . . . . . . 325
Headlamps . . . . . . . . . . . . . . . . . . . 326
High Intensity Discharge(HID) Lighting . . . . . . . . . . . . . . . 326
License Plate Lamps . . . . . . . . . 328
Buying New Tires . . . . . . . . . . . . . . . 357
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 136
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 297
California Proposition
65 Warning . . . . . . . . . .296, 318, 374, Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and
Specifications . . . . . . . . . . . . . . . . . 409
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 227
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . 47
Winter Driving . . . . . . . . . . . . . . . . 209
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . 129
Caution, Danger, and Warning . . . . 2
Center Console Storage . . . . . . . . 128
Center Seat . . . . . . . . . . . . . . . . . . . . . 67
Chains, Tire . . . . . . . . . . . . . . . . . . . . 361
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . 139
Charging System Light . . . . . . . . . 152
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 153

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./Cana-
da/Mexico-12460267) - 2019 - crc - 9/11/18
440 Index
Driver InformationCenter (DIC) . . . . . . . . . . . . . . . . . . 161
Driving Assistance Systems . . . . . . . . . . 260
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 273
Defensive . . . . . . . . . . . . . . . . . . . . . 201
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 201
For Better Fuel Economy . . . . . . . 27
Hill and Mountain Roads . . . . . . 209
If the Vehicle is Stuck . . . . . . . . . .211
Loss of Control . . . . . . . . . . . . . . . 203
Off-Road . . . . . . . . . . . . . . . . . . . . . 203
Off-Road Recovery . . . . . . . . . . . 202
Vehicle Load Limits . . . . . . . . . . . 212
Wet Roads . . . . . . . . . . . . . . . . . . . 208
Winter . . . . . . . . . . . . . . . . . . . . . . . . 209
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 191
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 270
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 294
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 330
Fuses and Circuit Breakers . . . 329 Electrical System (cont'd)
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 334, 337
Overload . . . . . . . . . . . . . . . . . . . . . 329
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 339
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 426
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 309
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 153
Compartment Overview . . . . . . . 299
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 148
Coolant Temperature Warning Light . . . . . . . . . . . . . . . 158
Cooling System . . . . . . . . . . . . . . . 310
Drive Belt Routing . . . . . . . . . . . . 410
Exhaust . . . . . . . . . . . . . . . . . . . . . . 227
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Heater . . . . . . . . . . . . . . . . . . . . . . . . 223
Oil Life System . . . . . . . . . . . . . . . 304
Oil Pressure Gauge . . . . . . . . . . 147
Oil Pressure Light . . . . . . . . . . . . 159
Overheating . . . . . . . . . . . . . . . . . . 313
Power Messages . . . . . . . . . . . . . 168
Running While Parked . . . . . . . . 228 Engine (cont'd)
Starting . . . . . . . . . . . . . . . . . . . . . . . 221
Entry Lighting . . . . . . . . . . . . . . . . . . . 188
Equipment, Towing . . . . . . . . . . . . . 284
Event Data Recorders . . . . . . . . . . 423
Exit Lighting . . . . . . . . . . . . . . . . . . . . 188
Extended Parking . . . . . . . . . . . . . . . 226
Extender, Seat Belt . . . . . . . . . . . . . . 90
Exterior Lamp Controls . . . . . . . . . 181
Exterior Lamps Off Reminder . . . 183
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 189
F
FanEngine . . . . . . . . . . . . . . . . . . . . . . . . 315
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter,
Engine Air Cleaner . . . . . . . . . . . 309
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 184
Flashers, Hazard Warning . . . . . . 185
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 362 Changing . . . . . . . . . . . . . . . . . . . . . 363
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Floor Console Storage . . . . . . . . . . 129
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 391