2019 GMC YUKON service

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
Service and Maintenance 405
UsageFluid/Lubricant
Key Lock Cylinders, Hood Hinges, Power Assist Steps, and Outer
Liftgate Handle Pivot Points Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Rear Axle SAE 75W-85 Synthetic Axle Lubricant (GM Part No. 19300457, in
Canada 19300458).
Transfer Case (Four-Wheel Drive) DEXRON-VI Automatic Transmission Fluid. Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or equivalent.
Weatherstrip Squeaks Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
406 Service and Maintenance
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 22845992 A3181C
Oil Filter 19330000 PF63E
Passenger Compartment Air Filter 23281440 CF188
Spark Plugs 12622441 41-114
Wiper Blades
Front Driver Side –55 cm (21.7 in) 23360288 —
Front Passenger Side –55 cm (21.7 in) 23360288 —
Rear –33 cm (13.0 in) 22956295 —

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
Service and Maintenance 407
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
408 Technical Data
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . 408
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . 408
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . . 409
Engine Drive Belt Routing . . . . 410
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the driver side of the vehicle. It can
be seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement parts. See
“Engine Specifications”
under Capacities and Specifications
0 409 for the vehicle's engine code.
Service Parts
Identification Label
There may be a label on the inside
of the glove box that contains the
following information:
.
Vehicle Identification
Number (VIN)
. Model designation
. Paint information
. Production options and special
equipment
If there is no label, there is a
barcode on the certification label on
the center (B) pillar to scan for this
same information.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
Customer Information 411
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 411
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 413
Customer Assistance for Text Telephone (TTY) Users . . . . . 414
Online Owner Center . . . . . . . . . 414
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 415
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 415
Scheduling Service Appointments . . . . . . . . . . . . . . . 417
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 417
Collision Damage Repair . . . . . 418
Publication Ordering Information . . . . . . . . . . . . . . . . . . 420
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 421
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 421
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 422
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 422
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 423
Event Data Recorders . . . . . . . . 423
OnStar . . . . . . . . . . . . . . . . . . . . . . . 424
Infotainment System . . . . . . . . . . 424
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
412 Customer Information
resolved by your dealership without
further help, in the U.S., call
1-800-462-8782. In Canada, call
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Blvd.
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
Customer Information 413
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or callthe General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to:
United States and Puerto Rico
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172www.gmc.com
1-800-GMC-8782 (1-800-462-8782)
1-888-889-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-888-881-3302
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmc.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-12460267) - 2019 - crc - 9/11/18
414 Customer Information
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 408.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat live with online help
representatives.
See my.gmc.com to register your
vehicle.
GMC Centre (Canada)
www.gmcowner.ca
Take a trip to the GMC Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner ’s manual
for your vehicle, quickly and
easily.
. Find the GMC-recommended
maintenance services for your
vehicle.