2019 GMC TERRAIN radio

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
Customer Information 395
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 395
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 397
Customer Assistance for Text Telephone (TTY) Users . . . . . 398
Online Owner Center . . . . . . . . . 398
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 399
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 399
Scheduling Service Appointments . . . . . . . . . . . . . . . 401
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 401
Collision Damage Repair . . . . . 402
Publication Ordering Information . . . . . . . . . . . . . . . . . . 404
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 405
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 405
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 406
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 406
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 407
Event Data Recorders . . . . . . . . 407
OnStar . . . . . . . . . . . . . . . . . . . . . . . 408
Infotainment System . . . . . . . . . . 408
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
398 Customer Information
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 391.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat live with online help
representatives.
See my.gmc.com to register your
vehicle.
GMC Centre (Canada)
www.gmcowner.ca
Take a trip to the GMC Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner ’s manual
for your vehicle, quickly and
easily.
. Find the GMC-recommended
maintenance services for your
vehicle.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
Customer Information 405
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
Customer Information 407
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
412 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 405.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
414 OnStar
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/ libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg, .
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-12146071) - 2019 - crc - 7/27/18
Index 425
Flashers, Hazard Warning . . . . . . 164
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 345Changing . . . . . . . . . . . . . . . . . . . . . 354
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 375
Fluid Automatic Transmission . . . . . . 299
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 308
Diesel Exhaust . . . . . . . . . . . . . . . . . 28
Washer . . . . . . . . . . . . . . . . . . . . . . . 307
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 165
Folding Mirrors . . . . . . . . . . . . . . . . . . 51
Folding Seatback . . . . . . . . . . . . . . . . 66
Forward Automatic Braking . . . . . 252
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 250
Frequency Statement
Radio . . . . . . . . . . . . . . . . . . . . . . . . . 405
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . 253
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 60
Heated and Ventilated . . . . . . . . . . 65
Front Turn Signal Lamps . . . . . . . 315
Fuel
Additives . . . . . . . . . . . . . . . . 261, 262
Biodiesel . . . . . . . . . . . . . . . . . . . . . 263 Fuel (cont'd)
Cold Weather Operation . . . . . . 264
Diesel Engines . . . . . . . . . . . . . . . 262
Economy Driving . . . . . . . . . . . . . . . 27
Filling a Portable Fuel
Container . . . . . . . . . . . . . . 272, 273
Filling the Tank . . . . . . . . . . 268, 270
Filter Replacement . . . . . . . . . . . 268
Foreign Countries . . . . . . . . . . . . 261
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 129
Low Fuel Warning Light . . . . . . . 140
Prohibited Fuels . . . . . . . . . . . . . . 261
Recommended . . . . . . . . . . . . . . . 260
Running out of Fuel . . . . . . . . . . . 267
Top Tier . . . . . . . . . . . . . . . . . . . . . . 260
Water in Fuel . . . . . . . . . . . . . . . . . 264
Fuel for Diesel Engines . . . . . . . . . 262
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 318
Fuses and Circuit Breakers . . . 318
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 321
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 323G
Garage Door Opener . . . . . . . . . . . 157Programming . . . . . . . . . . . . . . . . . 157
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 313
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 130
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Odometer . . . . . . . . . . . . . . . . . . . . . 128
Speedometer . . . . . . . . . . . . . . . . . 128
Tachometer . . . . . . . . . . . . . . . . . . . 128
Trip Odometer . . . . . . . . . . . . . . . . 128
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 121
General Information Service and Maintenance . . . . . 376
Towing . . . . . . . . . . . . . . . . . . . . . . . . 273
Vehicle Care . . . . . . . . . . . . . . . . . . 285
Glove Box . . . . . . . . . . . . . . . . . . . . . . 109
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 399
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 314
Hazard Warning Flashers . . . . . . . 164
Head Restraints . . . . . . . . . . . . . . . . . 58
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 314

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-12146071) - 2019 - crc - 7/27/18
428 Index
N
NavigationConnected Services . . . . . . . . . . 417
Net, Convenience . . . . . . . . . . . . . . 111
New Vehicle Break-In . . . . . . . . . . . 195
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 128 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 183 Driving . . . . . . . . . . . . . . . . . . . . . . . . 183
Recovery . . . . . . . . . . . . . . . . . . . . . 182
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 294
Engine Oil Life System . . . . . . . 298
Pressure Light . . . . . . . . . . . . . . . . 139
Older Children, Restraints . . . . . . . 91
Online Owner Center . . . . . . . . . . . 398
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 408
OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 411
OnStar Emergency . . . . . . . . . . . . . 410
OnStar Overview . . . . . . . . . . . . . . . 409
OnStar Security . . . . . . . . . . . . . . . . 411
Operation Fog Lamps . . . . . . . . . . . . . . . . . . . 165
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . .117 Overheating, Engine . . . . . . . . . . . . 305
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . 202
Shifting Out of . . . . . . . . . . . . . . . . 203
Park Assist . . . . . . . . . . . . . . . . . . . . . 243
Parking
Brake and P (Park)Mechanism Check . . . . . . . . . . .311
Extended . . . . . . . . . . . . . . . . . . . . . 205
Over Things That Burn . . . . . . . 205
Parking or Backing Assistance Systems . . . . . . . . . . 243
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 132
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Passenger Sensing System . . . . . 85
Pedestrian Ahead Indicator . . . . . 137
Perchlorate Materials Requirements, California . . . . . . 286
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 152
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 40
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Outlets . . . . . . . . . . . . . . . . . . . . . . . .117 Power (cont'd)
Protection, Battery . . . . . . . . . . . . 168
Retained Accessory (RAP) . . . 202
Seat Adjustment . . . . . . . . . . . . . . . . 60
Windows . . . . . . . . . . . . . . . . . . . . . . . 53
Pregnancy, Using Seat Belts . . . . 77
Privacy Vehicle Data Recording . . . . . . . 407
Program
Courtesy Transportation . . . . . . 401
Prohibited Fuels . . . . . . . . . . . . . . . . 261
Proposition 65 Warning,
California . . . . . . . . . . . .285, 309, 360, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 404
R
Radio Frequency Statement . . . . 405
Reading Lamps . . . . . . . . . . . . . . . . . 167
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 67Heated . . . . . . . . . . . . . . . . . . . . . . . . . 70
Rear Vision Camera (RVC) . . . . . 243
Rear Window Washer/Wiper . . . . 115
Rearview Mirrors . . . . . . . . . . . . . . . . 52
Automatic Dimming . . . . . . . . . . . . . 52
Reclining Seatbacks . . . . . . . . . . . . . 61