2019 GMC TERRAIN phone

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
158 Instruments and Controls
instructions refer to a garage door
opener, but can be used for other
devices.
Do not use the Universal Remote
system with any garage door opener
that does not have the stop and
reverse feature. This includes any
garage door opener model
manufactured before April 1, 1982.
Read the instructions completely
before programming the Universal
Remote system. It may help to have
another person assist with the
programming process.
Keep the original hand-held
transmitter for use in other vehicles
as well as for future programming.
Erase the programming when
vehicle ownership is terminated.
See“Erasing Universal Remote
System Buttons” later in this
section.
To program a garage door opener,
park outside directly in line with and
facing the garage door opener
receiver. Clear all people and
objects near the garage door. Make sure the hand-held transmitter
has a new battery for quick and
accurate transmission of the
radio-frequency signal.
Programming the Universal
Remote System
For questions or programming help,
see www.homelink.com/gm or call
1-800-355-3515. For calls placed
outside the U.S., Canada, or Puerto
Rico, international rates will apply
and may differ based on landline or
mobile phone.
Programming involves
time-sensitive actions, and may time
out causing the procedure to be
repeated.
To program up to three devices:
1. Hold the end of the hand-held transmitter about 3 to 8 cm (1
to 3 in) away from the
Universal Remote system
buttons with the indicator light
in view. The hand-held
transmitter was supplied by the
manufacturer of the garage
door opener receiver. 2. At the same time, press and
hold both the hand-held
transmitter button and one of
the three Universal Remote
system buttons to be used to
operate the garage door. Do
not release either button until
the indicator light goes from a
slow to a rapid flashing light.
Then release both buttons.
Some garage door openers
may require substitution of
Step 2 with the procedure
under “Radio Signals for Some
Gate Operators” later in this
section.
3. Press and hold the newly programmed Universal Remote
system button for five seconds
while watching the indicator
light and garage door
activation.
.If the indicator light stays on
continuously or the garage
door moves when the
button is pressed, then
programming is complete.
There is no need to
complete Steps 4–6.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
Instruments and Controls 159
.If the indicator light does
not come on or the garage
door does not move, a
second button press may
be required. For a second
time, press and hold the
newly programmed button
for five seconds. If the light
stays on or the garage door
moves, programming is
complete.
. If the indicator light blinks
rapidly for two seconds,
then changes to a solid light
and the garage door does
not move, continue with
programming Steps 4–6.
Learn or Smart Button 4. After completing Steps 1–3,
locate the Learn or Smart
button inside the garage on the
garage door opener receiver.
The name and color of the
button may vary by
manufacturer.
5. Press and release the Learn or Smart button. Step 6 must be
completed within 30 seconds of
pressing this button.
6. Inside the vehicle, press and hold the newly programmed
Universal Remote system
button for two seconds and
then release it. If the garage
door does not move or the
lamp on the garage door
opener receiver does not flash,
press and hold the same
button a second time for
two seconds, then release it.
Again, if the door does not
move or the garage door lamp
does not flash, press and hold
the same button a third time for
two seconds, then release it. The Universal Remote system
should now activate the
garage door.
Repeat the process for
programming the two remaining
buttons.
Radio Signals for Some Gate
Operators
For questions or programming help,
see www.homelink.com/gm or call
1-800-355-3515. For calls placed
outside the U.S., Canada, or Puerto
Rico, international rates will apply
and may differ based on landline or
mobile phone.
Some radio-frequency laws and
gate operators require transmitter
signals to time out or quit after
several seconds of transmission.
This may not be long enough for the
Universal Remote system to pick up
the signal during programming.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
Infotainment System 169
Infotainment
System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . 169
Introduction
Infotainment
See the infotainment manual for
information on the radio, audio
players, phone, navigation system,
and voice or speech recognition.
It also includes information on
settings.
Active Noise Cancellation (ANC)
If equipped, ANC reduces engine
noise in the vehicle’s interior. ANC
requires the factory-installed audio
system, radio, speakers, amplifier (if
equipped), induction system, and
exhaust system to work properly.
Deactivation is required by your
dealer if related aftermarket
equipment is installed.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
180 Driving and Operating
Driving Environment
Be prepared for driving in inclement
weather, at night, or during other
times where visibility or traction may
be limited, such as on curves,
slippery roads, or hilly terrain.
Unfamiliar surroundings can also
have hidden hazards.
Learn more about driving in different
conditions and off-road driving in
this section.
Vehicle Design
Utility vehicles have a significantly
higher rollover rate than other types
of vehicles. This is because they
have a higher ground clearance and
a narrower track or shorter
wheelbase than passenger cars,
which makes them more capable for
off-road driving. While these design
characteristics provide the driver
with a better view of the road, these
vehicles do have a higher center of
gravity than other types of vehicles.
A utility vehicle does not handle thesame as a vehicle with a lower
center of gravity, like a car, in similar
situations.
Safe driver behavior and
understanding of the environment
can help avoid a rollover crash in
any type of vehicle, including utility
vehicles.
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep
your eyes on the road, keep your
hands on the steering wheel, and
focus your attention on driving.
.
Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
. Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
Driving and Operating 181
.Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts071.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready. .
Allow enough following distance
between you and the driver in
front of you.
. Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.
Control of a Vehicle
Braking, steering, and accelerating
are important factors in helping to
control a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average driver reaction time is
about three-quarters of a second. In
that time, a vehicle moving at
100 km/h (60 mph) travels 20 m
(66 ft), which could be a lot of
distance in an emergency.
Helpful braking tips to keep in mind
include:
. Keep enough distance between
you and the vehicle in front
of you.
. Avoid needless heavy braking.
. Keep pace with traffic.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
208 Driving and Operating
Diesel Exhaust Fluid
{Warning
Avoid getting Diesel Exhaust
Fluid (DEF) on your skin or in
your eyes as it could cause
irritation. For more safety,
handling, and storage information,
see the Diesel Exhaust Fluid
container label.
Diesel Exhaust Fluid (DEF) is used
with diesel engines to reduce the
amount of regulated emissions
produced. Products such as AdBlue
are types of DEF, and are approved
for use in the vehicle as long as
they have an API certification label
or meet ISO 22241.The fluid level in
the DEF tank must be maintained
for the vehicle to run properly. DEF
is not a fuel additive. DEF should
not be mixed with or added to diesel
fuel. DEF freezes when exposed to
temperatures below −11 °C (12 ° F).It is normal to hear the DEF system
purge fluid back into the tank after
the vehicle is shut off.
Locating Diesel Exhaust Fluid
DEF can be purchased at your
dealer. It can also be purchased at
authorized vehicle and truck
dealerships. Additionally, some
diesel truck fueling stations or
retailers may have DEF for
purchase. For vehicles with an
active OnStar or connected services
plan, OnStar can help to locate a
DEF retailer. See
Customer
Assistance Offices 0397 for phone
numbers to assist in contacting a
GM dealer. See Recommended
Fluids and Lubricants 0387. Filling the DEF Tank
Caution
Use only DEF that is GM
approved, or fluid containing the
API certified or ISO 22241 label.
The use of other fluids could
damage the system, requiring
costly repairs that will not be
covered by the vehicle warranty.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
Customer Information 395
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 395
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 397
Customer Assistance for Text Telephone (TTY) Users . . . . . 398
Online Owner Center . . . . . . . . . 398
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 399
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 399
Scheduling Service Appointments . . . . . . . . . . . . . . . 401
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 401
Collision Damage Repair . . . . . 402
Publication Ordering Information . . . . . . . . . . . . . . . . . . 404
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 405
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 405
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 406
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 406
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 407
Event Data Recorders . . . . . . . . 407
OnStar . . . . . . . . . . . . . . . . . . . . . . . 408
Infotainment System . . . . . . . . . . 408
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146071) - 2019 - crc - 7/27/18
396 Customer Information
resolved by your dealership without
further help, in the U.S., call
1-800-462-8782. In Canada, call
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Blvd.
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One