GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
Customer Information 443
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand,
mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery. .
Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 L. Diesel fuel delivery
may be restricted. Propane and
other fuels are not provided
through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/14/19
452 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 452
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 453
Security . . . . . . . . . . . . . . . . . . . . . . 454
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 454
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/14/19
OnStar 453
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions. .
Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/14/19
456 OnStar
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0311. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
Index 465
Assistance Systems forDriving . . . . . . . . . . . . . . . . . . . . . . . . 265
Assistance Systems for Parking and Backing . . . . . . . . . . 259
Auto Stop Stop/Start System . . . . . . . . . . . . 225
Automatic
Dimming Mirrors . . . . . . . . . . . . . . . . 59
Door Locks . . . . . . . . . . . . . . . . . . . . . 47
Forward Braking . . . . . . . . . . . . . . 268
Headlamp System . . . . . . . . . . . . 182
Transmission . . . . . . . . . . . . . . . . . 233
Transmission Fluid . . . . . . . . . . . 330
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 235
Axle, Front . . . . . . . . . . . . . . . . . . . . . . 345
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 346
B
Battery Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 188
Load Management . . . . . . . . . . . . 188
Power Protection . . . . . . . . . . . . . 188
Battery - North America . . . . 342, 400
Blade Replacement, Wiper . . . . . 349
Blind Spot Mirrors . . . . . . . . . . . . . . . 59 Brake
Parking, Electric . . . . . . . . . . . . . . 245
System Warning Light . . . . . . . . 153
Brake Pad Life System . . . . . . . . . 340
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 340 Antilock . . . . . . . . . . . . . . . . . . . . . . . 244
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 246
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Pad Life System . . . . . . . . . . . . . . 340
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 201 Automatic Forward . . . . . . . . . . . 268
Braking System Front Pedestrian (FPB) . . . . . . . 269
Break-In, New Vehicle . . . . . . . . . . 220
Bulb Replacement Center High-Mounted
Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . 353
Halogen Bulbs . . . . . . . . . . . . . . . . 351
Headlamp Aiming . . . . . . . . . . . . . 351
Headlamps . . . . . . . . . . . . . . . . . . . 351
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 352
License Plate Lamps . . . . . . . . . 354
Taillamps, Turn Signal,
Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 352 Buying New Tires . . . . . . . . . . . . . . . 383
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 134
California
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 318
California Proposition
65 Warning . . . . . . . . . .318, 342, 400, Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and
Specifications . . . . . . . . . . . . . . . . . 435
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 232
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . 48
Winter Driving . . . . . . . . . . . . . . . . 210
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . 129
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . 127
Center High-Mounted
Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . . . 353
Center Seat . . . . . . . . . . . . . . . . . . . . . 71
Chains, Tire . . . . . . . . . . . . . . . . . . . . 387
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
Index 467
Door (cont'd)Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Power Locks . . . . . . . . . . . . . . . . . . . . 46
Drive Belt Routing, Engine . . . . . . 437
Driver Assistance Systems . . . . . 258
Driver Information
Center (DIC) . . . . . . . . . . . . . 161, 163
Driver Mode Control . . . . . . . . . . . . 250
Driver Mode Control Light . . . . . . 158
Driving Assistance Systems . . . . . . . . . . 265
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 281
Defensive . . . . . . . . . . . . . . . . . . . . . 201
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 201
For Better Fuel Economy . . . . . . . 30
Hill and Mountain Roads . . . . . . 209
If the Vehicle is Stuck . . . . . . . . . .211
Loss of Control . . . . . . . . . . . . . . . 203
Off-Road . . . . . . . . . . . . . . . . . . . . . 203
Off-Road Recovery . . . . . . . . . . . 202
Vehicle Load Limits . . . . . . . . . . . 212
Wet Roads . . . . . . . . . . . . . . . . . . . 208
Winter . . . . . . . . . . . . . . . . . . . . . . . . 210
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 193E
E85 or FlexFuel . . . . . . . . . . . . . . . . 278
Electric Parking Brake . . . . . . . . . . 245
Electric Parking Brake Light . . . . 154
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 311
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 355
Fuses and Circuit Breakers . . . 355
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 359, 361
Overload . . . . . . . . . . . . . . . . . . . . . 354
Electronic Stability Control
(ESC) Off Light . . . . . . . . . . . . . . . . 157
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 453
Engine Air Cleaner/Filter . . . . . . . . . . . . . 331
Check Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 151
Compartment Overview . . . . . . . 321
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 147
Coolant Temperature Warning Light . . . . . . . . . . . . . . . 158
Cooling System . . . . . . . . . . . . . . . 332
Drive Belt Routing . . . . . . . . . . . . 437 Engine (cont'd)
Exhaust . . . . . . . . . . . . . . . . . . . . . . 232
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Heater . . . . . . . . . . . . . . . . . . . . . . . . 227
Oil Life System . . . . . . . . . . . . . . . 328
Oil Pressure Gauge . . . . . . . . . . 146
Oil Pressure Light . . . . . . . . . . . . 159
Overheated Protection
Operating Mode . . . . . . . . . . . . . 338
Overheating . . . . . . . . . . . . . . . . . . 336
Power Messages . . . . . . . . . . . . . 169
Running While Parked . . . . . . . . 232
Starting . . . . . . . . . . . . . . . . . . . . . . . 224
Engine Air Filter Life System . . . . 330
Entry Lighting . . . . . . . . . . . . . . . . . . . 187
Equipment, Towing . . . . . . . . . . . . . 290
Event Data Recorders . . . . . . . . . . 450
Exit Lighting . . . . . . . . . . . . . . . . . . . . 187
Extended Parking . . . . . . . . . . . . . . . 231
Extender, Seat Belt . . . . . . . . . . . . . . 85
Exterior Cargo Lamps . . . . . . . . . . 185
Exterior Lamp Controls . . . . . . . . . 179
Exterior Lamps Off Reminder . . . 181
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 188
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
Index 469
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 351
Hazard Warning Flashers . . . . . . . 183
Head Restraints . . . . . . . . . . . . . . . . . 69
Head-up Display . . . . . . . . . . . . . . . . 166
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 351
Automatic . . . . . . . . . . . . . . . . . . . . . 182
Bulb Replacement . . . . . . . . . . . . 351
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 182
Flash-to-Pass . . . . . . . . . . . . . . . . . 182
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 352
High-Beam On Light . . . . . . . . . . 160
High/Low Beam Changer . . . . . 181
Lamps On Reminder . . . . . . . . . 161
Heated
Rear Seats . . . . . . . . . . . . . . . . . . . . . 79
Steering Wheel . . . . . . . . . . . . . . . 133
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Heated Mirrors . . . . . . . . . . . . . . . . . . . 59
Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . 227
Heating . . . . . . . . . . . . . . . . . . . . 191, 193
High-Beam On Light . . . . . . . . . . . . 160 High-Speed Operation . . . . . . . . . . 373
Hill and Mountain Roads . . . . . . . . 209
Hill Descent Control (HDC) . . . . . 249
Hill Descent Control Light . . . . . . . 156
Hill Start Assist (HSA) . . . . . . . . . . 247
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 81
HVAC . . . . . . . . . . . . . . . . . . . . . . 191, 193
I
Ignition Positions . . . . . . . . . . 220, 222
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 348
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 56
Indicator Pedestrian Ahead . . . . . . . . . . . . 156
Vehicle Ahead . . . . . . . . . . . . . . . . 156
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . 101
Information Publication Ordering . . . . . . . . . . 447
Infotainment . . . . . . . . . . . . . . . . . . . . 190
Infotainment System . . . . . . . . . . . . 451
Instrument Cluster . . . . . . . . . . . . . . 140
Interior Rearview Mirrors . . . . . . . . . 61
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 400
K
Keyless EntryRemote (RKE) System . . . . . 34, 42
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
L
Labeling, Tire Sidewall . . . . . . . . . . 365
Lamps Daytime Running (DRL) . . . . . . 182
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 186
Exterior Cargo . . . . . . . . . . . . . . . . 185
Exterior Controls . . . . . . . . . . . . . . 179
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . 181
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 188
License Plate . . . . . . . . . . . . . . . . . 354
Malfunction Indicator
(Check Engine) . . . . . . . . . . . . . 151
On Reminder . . . . . . . . . . . . . . . . . 161
Reading . . . . . . . . . . . . . . . . . . . . . . 187
Lane Change Alert (LCA) . . . . . . . 272
Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 274
Lane Keep Assist (LKA) . . . . . . . . 274
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
472 Index
PowerDoor Locks . . . . . . . . . . . . . . . . . . . . . 46
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Outlets . . . . . . . . . . . . . . . . . . . . . . . 134
Protection, Battery . . . . . . . . . . . . 188
Retained Accessory (RAP) . . . 228
Seat Adjustment . . . . . . . . . . . . . . . . 71
Windows . . . . . . . . . . . . . . . . . . . . . . . 64
Power Assist Steps . . . . . . . . . . . . . . 54
Pregnancy, Using Seat Belts . . . . 85
Privacy Vehicle Data Recording . . . . . . . 450
Program Courtesy Transportation . . . . . . 444
Prohibited Fuels . . . . . . . . . . . . . . . . 277
Proposition 65 Warning,
California . . . . . . . . . . . .318, 342, 400, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 447
R
Radio Frequency Statement . . . . 448
Reading Lamps . . . . . . . . . . . . . . . . . 187
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 346
Locking . . . . . . . . . . . . . . . . . . . . . . . 255
Rear Camera Mirror . . . . . . . . . . . . . 61 Rear Seats . . . . . . . . . . . . . . . . . . . . . . 78
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 79
Rear Storage . . . . . . . . . . . . . . . . . . . 127
Rear Vision Camera (RVC) . . . . . 259
Rear Windows . . . . . . . . . . . . . . . . . . . 66
Rearview Mirrors . . . . . . . . . . . . . . . . 61 Automatic Dimming . . . . . . . . . . . . . 61
Reclining Seatbacks . . . . . . . . . . . . . 72
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . 276, 277
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . . 430
Records Maintenance . . . . . . . . . . . . . . . . . . 433
Recreational Vehicle Towing . . . . 404
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 442
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . 34, 42
Remote Vehicle Start . . . . . . . . . . . . 44
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 99
Maintenance . . . . . . . . . . . . . . . . . . 432
Replacing Airbag System . . . . . . . . 99
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . 118
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 86 Reporting Safety Defects
Canadian Government . . . . . . . . 449
General Motors . . . . . . . . . . . . . . . 449
U.S. Government . . . . . . . . . . . . . 448
Restraints Where to Put . . . . . . . . . . . . . . . . . 105
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . 228
Reverse Tilt Mirrors . . . . . . . . . . . . . . 60
Ride Control Systems Enhanced Traction
System (ETS) . . . . . . . . . . . . . . . 255
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 208
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 442
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . 66
Rotation, Tires . . . . . . . . . . . . . . . . . . 381
Routing, Engine Drive Belt . . . . . . 437
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 232S
Safety Defects ReportingCanadian Government . . . . . . . . 449
General Motors . . . . . . . . . . . . . . . 449