2019 GMC SIERRA Def

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
438 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 438
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 440
Customer Assistance for Text Telephone (TTY) Users . . . . . 441
Online Owner Center . . . . . . . . . 441
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 442
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 442
Scheduling Service Appointments . . . . . . . . . . . . . . . 444
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 444
Collision Damage Repair . . . . . 445
Publication Ordering Information . . . . . . . . . . . . . . . . . . 447
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 448
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 448
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 449
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 449
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 450
Event Data Recorders . . . . . . . . 450
OnStar . . . . . . . . . . . . . . . . . . . . . . . 451
Infotainment System . . . . . . . . . . 451
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
448 Customer Information
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
Customer Information 449
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go tohttp://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://
www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510;
go to:
www.tc.gc.ca/recalls (English) www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0812 or
01-800-466-0801.
In other Central America and
Caribbean Countries, call
52-722-236-0680.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
Customer Information 451
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 454.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/14/19
458 OnStar
OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION
WITH THE SOFTWARE OR THE
USE OR OTHER DEALINGS IN
THE SOFTWARE.
Except as contained in this notice,
the name of a copyright holder shall
not be used in advertising or
otherwise to promote the sale, use
or other dealings in this Software
without prior written authorization of
the copyright holder.
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Copyright (c) 1990-2005 Info-ZIP. All
rights reserved.For the purposes of this copyright
and license,
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the following set of individuals:
Mark Adler, John Bush, Karl Davis,
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Herborth, Dirk Haase, Greg Hartwig,
Robert Heath, Jonathan Hudson,
Paul Kienitz, David Kirschbaum,
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Igor Mandrichenko, Steve P. Miller,
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Uwe Rommel, Steve Salisbury,
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This software is provided “as is,”
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GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
Connected Services 461
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myGMC mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
466 Index
ChargingWireless . . . . . . . . . . . . . . . . . . . . . . 137
Charging System Light . . . . . . . . . 151
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 151
Ignition Transmission Lock . . . 348
Child Restraints Infants and Young Children . . . 101
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . 107
Older Children . . . . . . . . . . . . . . . . 100
Securing . . . . . . . . . . . . . . . . . 118, 122
Systems . . . . . . . . . . . . . . . . . . . . . . 104
Circuit Breakers . . . . . . . . . . . . . . . . 355
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 408
Interior Care . . . . . . . . . . . . . . . . . . 413
Climate Control Systems . . . . . . . 191 Air Conditioning . . . . . . . . . . . . . . 191
Dual Automatic . . . . . . . . . . . . . . . 193
Heating . . . . . . . . . . . . . . . . . . . . . . . 191
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Cluster, Instrument . . . . . . . . . . . . . 140
Collision Damage Repair . . . . . . . 445
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 126
Compass . . . . . . . . . . . . . . . . . . . . . . . 134 Connected Services
Connections . . . . . . . . . . . . . . . . . . 461
Diagnostics . . . . . . . . . . . . . . . . . . . 463
Navigation . . . . . . . . . . . . . . . . . . . . 460
Connections Connected Services . . . . . . . . . . 461
Control
Hill Descent . . . . . . . . . . . . . . . . . . 249
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 247
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . 156
Control of a Vehicle . . . . . . . . . . . . . 201
Convex Mirrors . . . . . . . . . . . . . . . . . . 57
Coolant Engine Temperature Gauge . . 147
Engine Temperature
Warning Light . . . . . . . . . . . . . . . 158
Cooling . . . . . . . . . . . . . . . . . . . . 191, 193
Cooling System . . . . . . . . . . . . . . . . . 332
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 444
Cruise Control . . . . . . . . . . . . . . . . . . 255 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Cupholders . . . . . . . . . . . . . . . . . . . . . 126
Customer Assistance . . . . . . . . . . . 441
Offices . . . . . . . . . . . . . . . . . . . . . . . . 440 Customer Assistance (cont'd)
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 441
Customer Information
Publications OrderingInformation . . . . . . . . . . . . . . . . . . 447
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 438
D
Damage Repair, Collision . . . . . . . 445
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 451
OnStar . . . . . . . . . . . . . . . . . . . . . . . 451
Data Recorders, Event . . . . . . . . . 450
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 182
Defensive Driving . . . . . . . . . . . . . . . 201
Delayed Locking . . . . . . . . . . . . . . . . . 46
Diagnostics
Connected Services . . . . . . . . . . 463
Differential, Limited-Slip . . . . . . . . 255
Distracted Driving . . . . . . . . . . . . . . . 200
Dome Lamps . . . . . . . . . . . . . . . . . . . 186
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 161
Delayed Locking . . . . . . . . . . . . . . . . 46

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
Index 467
Door (cont'd)Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Power Locks . . . . . . . . . . . . . . . . . . . . 46
Drive Belt Routing, Engine . . . . . . 437
Driver Assistance Systems . . . . . 258
Driver Information
Center (DIC) . . . . . . . . . . . . . 161, 163
Driver Mode Control . . . . . . . . . . . . 250
Driver Mode Control Light . . . . . . 158
Driving Assistance Systems . . . . . . . . . . 265
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 281
Defensive . . . . . . . . . . . . . . . . . . . . . 201
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 201
For Better Fuel Economy . . . . . . . 30
Hill and Mountain Roads . . . . . . 209
If the Vehicle is Stuck . . . . . . . . . .211
Loss of Control . . . . . . . . . . . . . . . 203
Off-Road . . . . . . . . . . . . . . . . . . . . . 203
Off-Road Recovery . . . . . . . . . . . 202
Vehicle Load Limits . . . . . . . . . . . 212
Wet Roads . . . . . . . . . . . . . . . . . . . 208
Winter . . . . . . . . . . . . . . . . . . . . . . . . 210
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 193E
E85 or FlexFuel . . . . . . . . . . . . . . . . 278
Electric Parking Brake . . . . . . . . . . 245
Electric Parking Brake Light . . . . 154
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 311
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 355
Fuses and Circuit Breakers . . . 355
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 359, 361
Overload . . . . . . . . . . . . . . . . . . . . . 354
Electronic Stability Control
(ESC) Off Light . . . . . . . . . . . . . . . . 157
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 453
Engine Air Cleaner/Filter . . . . . . . . . . . . . 331
Check Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 151
Compartment Overview . . . . . . . 321
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 147
Coolant Temperature Warning Light . . . . . . . . . . . . . . . 158
Cooling System . . . . . . . . . . . . . . . 332
Drive Belt Routing . . . . . . . . . . . . 437 Engine (cont'd)
Exhaust . . . . . . . . . . . . . . . . . . . . . . 232
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Heater . . . . . . . . . . . . . . . . . . . . . . . . 227
Oil Life System . . . . . . . . . . . . . . . 328
Oil Pressure Gauge . . . . . . . . . . 146
Oil Pressure Light . . . . . . . . . . . . 159
Overheated Protection
Operating Mode . . . . . . . . . . . . . 338
Overheating . . . . . . . . . . . . . . . . . . 336
Power Messages . . . . . . . . . . . . . 169
Running While Parked . . . . . . . . 232
Starting . . . . . . . . . . . . . . . . . . . . . . . 224
Engine Air Filter Life System . . . . 330
Entry Lighting . . . . . . . . . . . . . . . . . . . 187
Equipment, Towing . . . . . . . . . . . . . 290
Event Data Recorders . . . . . . . . . . 450
Exit Lighting . . . . . . . . . . . . . . . . . . . . 187
Extended Parking . . . . . . . . . . . . . . . 231
Extender, Seat Belt . . . . . . . . . . . . . . 85
Exterior Cargo Lamps . . . . . . . . . . 185
Exterior Lamp Controls . . . . . . . . . 179
Exterior Lamps Off Reminder . . . 181
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 188