2019 GMC SIERRA phone

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/14/19
166 Instruments and Controls
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Head-Up Display (HUD)
{Warning
If the HUD image is too bright or
too high in your field of view, it
may take you more time to see
things you need to see when it is
dark outside. Be sure to keep the
HUD image dim and placed low in
your field of view.
If equipped with HUD, some
information about the operation of
the vehicle is projected onto the
windshield. The image is projected
through the HUD lens on top of the
instrument panel. The information
appears as an image focused out
toward the front of the vehicle.
Caution
If you try to use the HUD image
as a parking aid, you may
misjudge the distance and
damage your vehicle. Do not use
the HUD image as a parking aid.
The HUD information can be
displayed in various languages. The
speedometer reading and other
numerical values can be displayed
in either English or metric units.
The language selection is changed
through the radio, and the units of
measurement is changed through
the instrument cluster. See
“Settings” in the infotainment
manual and “Options”under
Instrument Cluster 0140.
HUD Display on the Windshield
Depending on how the vehicle is
equipped, the HUD may display
some of the following vehicle
information and vehicle messages
or alerts:
. Speed
. Audio
. Phone
. Navigation
. Driver Assistance Features
. Vehicle Messages

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/14/19
Instruments and Controls 175
Universal Remote
System
SeeRadio Frequency Statement
0 448.
Universal Remote System
Programming
If equipped, these buttons are in the
overhead console.
This system can replace up to three
remote control transmitters used to
activate devices such as garage
door openers, security systems, and
home automation devices. These instructions refer to a garage door
opener, but can be used for other
devices.
Do not use the Universal Remote
system with any garage door opener
that does not have the stop and
reverse feature. This includes any
garage door opener model
manufactured before April 1, 1982.
Read the instructions completely
before programming the Universal
Remote system. It may help to have
another person assist with the
programming process.
Keep the original hand-held
transmitter for use in other vehicles
as well as for future programming.
Erase the programming when
vehicle ownership is terminated.
See
“Erasing Universal Remote
System Buttons” later in this
section.
To program a garage door opener,
park outside directly in line with and
facing the garage door opener
receiver. Clear all people and
objects near the garage door. Make sure the hand-held transmitter
has a new battery for quick and
accurate transmission of the
radio-frequency signal.
Programming the Universal
Remote System
For questions or programming help,
see www.homelink.com/gm or call
1-800-355-3515. For calls placed
outside the U.S., Canada, or Puerto
Rico, international rates will apply
and may differ based on landline or
mobile phone.
Programming involves
time-sensitive actions, and may time
out causing the procedure to be
repeated.
To program up to three devices:
1. Hold the end of the hand-held transmitter about 3 to 8 cm
(1 to 3 in) away from the
Universal Remote system
buttons with the indicator light
in view. The hand-held
transmitter was supplied by the
manufacturer of the garage
door opener receiver.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/14/19
Instruments and Controls 177
press and hold the same
button a second time for
two seconds, then release it.
Again, if the door does not
move or the garage door lamp
does not flash, press and hold
the same button a third time for
two seconds, then release it.
The Universal Remote system
should now activate the
garage door.
Repeat the process for
programming the two remaining
buttons.
Radio Signals for Some Gate
Operators
For questions or programming help,
see www.homelink.com/gm or call
1-800-355-3515. For calls placed
outside the U.S., Canada, or Puerto
Rico, international rates will apply
and may differ based on landline or
mobile phone.
Some radio–frequency laws and
gate operators require transmitter
signals to time out or quit after
several seconds of transmission. This may not be long enough for the
Universal Remote system to pick up
the signal during programming.
If the programming did not work,
replace Step 2 under
“Programming
the Universal Remote System” with
the following:
Press and hold the Universal
Remote system button while
pressing and releasing the
hand-held transmitter button every
two seconds until the signal has
been successfully accepted by the
Universal Remote system. The
Universal Remote system indicator
light will flash slowly at first and then
rapidly. Proceed with Step 3 under
“Programming the Universal Remote
System” to complete.
Universal Remote System
Operation
Using the Universal Remote
System
Press and hold the appropriate
Universal Remote system button for
at least one-half second. The
indicator light will come on while the
signal is being transmitted.
Erasing Universal Remote
System Buttons
Erase all programmed buttons when
vehicle ownership is terminated.
To erase:
1. Press and hold the two outside buttons until the indicator light
begins to flash. This should
take about 10 seconds.
2. Release both buttons.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
190 Infotainment System
Infotainment
System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . 190
Introduction
Infotainment
See the infotainment manual for
information on the radio, audio
players, phone, navigation system,
and voice or speech recognition.
It also includes information on
settings.
Active Noise Cancellation (ANC)
If equipped, ANC reduces engine
noise in the vehicle’s interior. ANC
requires the factory-installed audio
system, radio, speakers, amplifier
(if equipped), induction system, and
exhaust system to work properly.
Deactivation is required by your
dealer if related aftermarket
equipment is installed.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/14/19
200 Driving and Operating
Fuel
Top Tier Fuel . . . . . . . . . . . . . . . . . 276
Recommended Fuel (Except6.2L V8 Engine) . . . . . . . . . . . . . 276
Recommended Fuel (6.2L V8 Engine) . . . . . . . . . . . . . . . . . . 277
Prohibited Fuels . . . . . . . . . . . . . . 277
Fuels in Foreign Countries . . . 277
Fuel Additives . . . . . . . . . . . . . . . . 277
E85 or FlexFuel . . . . . . . . . . . . . . 278
Filling the Tank . . . . . . . . . . . . . . . 278
Filling a Portable Fuel Container . . . . . . . . . . . . . . . . . . . 280
Trailer Towing
General TowingInformation . . . . . . . . . . . . . . . . . . 281
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 281
Trailer Towing . . . . . . . . . . . . . . . . 286
Towing Equipment . . . . . . . . . . . . 290
Trailer Sway Control (TSC) . . . 299
Trailering App . . . . . . . . . . . . . . . . 301
Conversions and Add-Ons
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . 311
Adding a Snow Plow or Similar Equipment . . . . . . . . . . . . . . . . . . 312
Pickup Conversion to
Chassis Cab . . . . . . . . . . . . . . . . 315
Driving Information
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep
your eyes on the road, keep your
hands on the steering wheel, and
focus your attention on driving.
. Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices. .
Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint.
. Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/14/19
Driving and Operating 201
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment manual for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts080.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.
. Allow enough following distance
between you and the driver in
front of you. .
Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.
Control of a Vehicle
Braking, steering, and accelerating
are important factors in helping to
control a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average driver reaction time is
about three-quarters of a second. In
that time, a vehicle moving at
100 km/h (60 mph) travels 20 m
(66 ft), which could be a lot of
distance in an emergency.
Helpful braking tips to keep in mind
include:
. Keep enough distance between
you and the vehicle in front
of you.
. Avoid needless heavy braking.
. Keep pace with traffic.
If the engine ever stops or a brake
fault occurs, the brakes may lose
power assist. More effort will be
required to stop the vehicle. It may
take longer to stop.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/14/19
310 Driving and Operating
Settings View
Within the Trailering App, touch the
Settings tab to modify the following
settings:
.Trailer Detection Alert
. Maintenance Alerts
. Security Alert
. Tow/Haul Mode Reminder
Trailer Detection Alert
The Trailer Detection Alert setting
will be on by default. Turn it off to
disable the Trailer Detection pop-up
from displaying when a trailer is
connected. The Guest Trailer Profile
will become the active Trailer
Profile, unless another Trailer Profile
is selected manually through the
Trailering App. If this setting is
disabled while a Custom Trailer
Profile is active, that Trailer Profile
will remain the active profile until the
trailer is disconnected.
Maintenance Alerts
Touch Maintenance Alerts to view
the Maintenance Alerts settings
page. These alerts are based on the
Trailer Profile, so the settings for
each Trailer Profile must be turned
on or off. Touch a profile to view
more information or adjust the
setting for that profile.
The setting will be on by default for
each profile. All Maintenance Alerts
for that active Trailer Profile will be
received.
Turn a setting off to not receive any
of the Maintenance Alerts when that
Trailer Profile is active.
Security Alert
A security alert can be set if a trailer
is connected and the alert is
enabled. When the trailer is
disconnected and the vehicle is off,
an alarm will sound. Touch Security Alert in Settings to
view the Security Alert settings
page. These alerts are based on the
Trailer Profile, so the settings for
each Trailer Profile must be turned
on or off. Touch a profile to view
more information or adjust the
setting for that profile.
This setting will be off by default for
each Trailer Profile, including the
Guest Trailer Profile.
A smartphone will receive a
notification that the trailer related to
the selected Trailer Profile is
disconnected from the vehicle, if the
setting is on for the active Trailer
Profile, the vehicle has an OnStar or
connected service plan and the
smartphone number has been
added to the account for this
notification.
If the setting is turned off for a given
Trailer Profile, the smartphone will
not receive this security notification
even if the Trailer Profile is active.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
438 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 438
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 440
Customer Assistance for Text Telephone (TTY) Users . . . . . 441
Online Owner Center . . . . . . . . . 441
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 442
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 442
Scheduling Service Appointments . . . . . . . . . . . . . . . 444
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 444
Collision Damage Repair . . . . . 445
Publication Ordering Information . . . . . . . . . . . . . . . . . . 447
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 448
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 448
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 449
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 449
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 450
Event Data Recorders . . . . . . . . 450
OnStar . . . . . . . . . . . . . . . . . . . . . . . 451
Infotainment System . . . . . . . . . . 451
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be