GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
Vehicle Care 4015. With the engine running,
release the parking brake and
verify that the transfer case is
in N (Neutral) by shifting the
transmission to D (Drive) and
then to R (Reverse). There
should be no movement while
shifting the transmission.
6. Shift the transmission to D
(Drive).
7. If equipped with an ignition key,
turn the ignition to ACC/
ACCESSORY. If equipped with
Keyless Access, turn the
engine off. Disregard the Shift
to P (Park) DIC message.
See Ignition Positions (Key
Access) 0 217 or Ignition
Positions (Keyless Access)
0 219 .
{ Warning
To avoid death, serious injury,
or property damage, before
dinghy towing the vehicle, always
disconnect and secure the
(Continued) Warning (Continued) negative battery cable and cover
the negative battery post and
cable with a non-conductive
material. If the battery is left
connected or the battery cable
contacts the post, the Electric
Parking Brake may activate
during towing, which could cause
a crash.
8. Disconnect the negative ( – )
battery cable. See “ Negative
Battery Cable Disconnection ”
in Battery - North America
0 337 .
9. Shift the transmission to
P (Park).
Caution
If the steering column is locked,
vehicle damage may occur. 10. Move the steering wheel to
make sure the steering column
is unlocked.
11. If the vehicle has an ignition
key, keep it in the towed
vehicle in ACC/ACCESSORY
to prevent the steering column
from locking. If the vehicle is
equipped with Keyless Access,
keep the RKE transmitter
outside of the vehicle and
manually lock the doors.
Access the vehicle by using
the key in the door lock. See
Door Locks 0 44 .
Disconnecting the Towed Vehicle
Before disconnecting from the tow
vehicle:
1. Park on a level surface. Secure
the vehicle with wheel blocks.
2. Re-connect the negative ( – )
battery. See Battery - North
America 0 337 .
3. Turn on the ignition with the
engine off. For vehicles with a
key, turn the ignition to ON/
RUN with the engine off. If the
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
422 Service and Maintenance
Additional
Maintenance and Care Your vehicle is an important
investment and caring for it properly
may help to avoid future costly
repairs. To maintain vehicle
performance, additional
maintenance services may be
required.
It is recommended that your dealer
perform these services — their
trained dealer technicians know
your vehicle best. Your dealer can
also perform a thorough
assessment with a multi-point
inspection to recommend when your
vehicle may need attention.
The following list is intended to
explain the services and conditions
to look for that may indicate
services are required.
Battery
The 12-volt battery supplies power
to start the engine and operate any
additional electrical accessories. .
To avoid break-down or failure to
start the vehicle, maintain a
battery with full cranking power.
.
Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion-free.
Belts
.
Belts may need replacing if they
squeak or show signs of
cracking or splitting.
.
Trained dealer technicians have
access to tools and equipment
to inspect the belts and
recommend adjustment or
replacement when necessary.
Brakes
Brakes stop the vehicle and are
crucial to safe driving.
.
Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping. .
Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.
Fluids
Proper fluid levels and approved
fluids protect the vehicle ’ s systems
and components. See
Recommended Fluids and
Lubricants 0 425 for GM approved
fluids.
.
Engine oil and windshield
washer fluid levels should be
checked at every fuel fill.
.
Instrument cluster lights may
come on to indicate that fluids
may be low and need to be
filled.
Hoses
Hoses transport fluids and should
be regularly inspected to ensure
that there are no cracks or leaks.
With a multi-point inspection, your
dealer can inspect the hoses and
advise if replacement is needed.
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
438 Customer Information .
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.
Emergency Tow from a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand,
mud, or snow.
.
Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.
Battery Jump Start: Service to
jump start a dead battery.
.
Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance .
Impound towing caused by
violation of any laws
.
Legal fines
.
Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered. Services Specific to
Canadian-Purchased Vehicles .
Fuel Delivery: Reimbursement
is up to 7 L. Diesel fuel delivery
may be restricted. Propane and
other fuels are not provided
through this service.
.
Lock-Out Service: Vehicle
registration is required.
.
Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
.
Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
OnStar 447
OnStar OnStar Overview OnStar Overview . . . . . . . . . . . . . 447
OnStar Services Emergency . . . . . . . . . . . . . . . . . . . 448
Security . . . . . . . . . . . . . . . . . . . . . . 449
OnStar Additional Information OnStar Additional
Information . . . . . . . . . . . . . . . . . . 449
OnStar Overview
= Voice Command Button
Q Blue OnStar Button
> Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
.
Flashing Green: On a call.
.
Red: Indicates a problem.
.
Off: System is off. Press
Q twice to speak with an OnStar
Advisor.
Press
Q or call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
448 OnStar Press
= to:
.
Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
.
Make a call, end a call,
or answer an incoming call.
.
Give OnStar Hands-Free Calling
voice commands.
.
Give OnStar Turn-by-Turn
Navigation voice commands.
.
Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Q to connect to an
Advisor to:
.
Verify account information or
update contact information.
.
Get driving directions.
.
Receive a Diagnostic check of
the vehicle's key operating
systems.
.
Receive Roadside Assistance. .
Manage Wi-Fi Settings,
if equipped.
Press
> to get a priority connection
to an OnStar Advisor available
24/7 to:
.
Get help for an emergency.
.
Be a Good Samaritan or
respond to an AMBER Alert.
.
Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services Emergency Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
> for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
OnStar 451Languages The vehicle can be programmed to
respond in multiple languages.
Press
Q and ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS) .
Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
.
In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Q to try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0 306 . Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-1500-11698638) - 2019 - crc - 5/16/18
460 Index Assistance Systems for
Driving . . . . . . . . . . . . . . . . . . . . . . . . 260
Assistance Systems for
Parking and Backing . . . . . . . . . . 254
Auto Stop
Stop/Start System . . . . . . . . . . . . 222
Automatic
Dimming Mirrors . . . . . . . . . . . . . . . . 58
Door Locks . . . . . . . . . . . . . . . . . . . . . 46
Forward Braking . . . . . . . . . . . . . . 263
Headlamp System . . . . . . . . . . . . 179
Transmission . . . . . . . . . . . . . . . . . 229
Transmission Fluid . . . . . . . . . . . 325
Automatic Transmission
Manual Mode . . . . . . . . . . . . . . . . . 232
Axle, Front . . . . . . . . . . . . . . . . . . . . . . 340
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . 341
B Battery
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 185
Load Management . . . . . . . . . . . . 185
Power Protection . . . . . . . . . . . . . 185
Battery - North America . . . . 337, 395
Blade Replacement, Wiper . . . . . 344
Blind Spot Mirrors . . . . . . . . . . . . . . . 58 Brake
Parking, Electric . . . . . . . . . . . . . . 241
System Warning Light . . . . . . . . 151
Brake Pad Life System . . . . . . . . . 335
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Antilock . . . . . . . . . . . . . . . . . . . . . . . 240
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 242
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Pad Life System . . . . . . . . . . . . . . 335
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 198
Automatic Forward . . . . . . . . . . . 263
Braking System
Front Pedestrian (FPB) . . . . . . . 264
Break-In, New Vehicle . . . . . . . . . . 216
Bulb Replacement
Center High-Mounted
Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . 348
Halogen Bulbs . . . . . . . . . . . . . . . . 346
Headlamp Aiming . . . . . . . . . . . . . 346
Headlamps . . . . . . . . . . . . . . . . . . . 346
Headlamps, Front Turn
Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 347
License Plate Lamps . . . . . . . . . 349
Taillamps, Turn Signal,
Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 347 Buying New Tires . . . . . . . . . . . . . . . 378
C Calibration . . . . . . . . . . . . . . . . . . . . . . 132
California
Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 313
California
Proposition
65 Warning . . . . . . . . . .313, 337, 395,
Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and
Specifications . . . . . . . . . . . . . . . . . 430
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . 228
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . 47
Winter Driving . . . . . . . . . . . . . . . . 206
Cargo
Tie-Downs . . . . . . . . . . . . . . . . . . . . 127
Caution, Danger, and Warning . . . . 2
Center Console Storage . . . . . . . . 126
Center High-Mounted
Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . . . 348
Center Seat . . . . . . . . . . . . . . . . . . . . . 70
Chains, Tire . . . . . . . . . . . . . . . . . . . . 382
GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-1500-11698638) - 2019 - crc - 5/16/18
462 Index Door (cont'd)
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Power Locks . . . . . . . . . . . . . . . . . . . . 45
Drive Belt Routing, Engine . . . . . . 432
Driver Assistance Systems . . . . . 253
Driver Information
Center (DIC) . . . . . . . . . . . . . 159, 160
Driver Mode Control . . . . . . . . . . . . 246
Driver Mode Control Light . . . . . . 156
Driving
Assistance Systems . . . . . . . . . . 260
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 276
Defensive . . . . . . . . . . . . . . . . . . . . . 198
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 198
For Better Fuel Economy . . . . . . . 29
Hill and Mountain Roads . . . . . . 206
If the Vehicle is Stuck . . . . . . . . . 208
Loss of Control . . . . . . . . . . . . . . . 200
Off-Road . . . . . . . . . . . . . . . . . . . . . 200
Off-Road Recovery . . . . . . . . . . . 199
Vehicle Load Limits . . . . . . . . . . . 209
Wet Roads . . . . . . . . . . . . . . . . . . . 205
Winter . . . . . . . . . . . . . . . . . . . . . . . . 206
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 190 E E85 or FlexFuel . . . . . . . . . . . . . . . . 272
Electric Parking Brake . . . . . . . . . . 241
Electric Parking Brake Light . . . . 152
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . . 306
Electrical System
Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 350
Fuses and Circuit Breakers . . . 350
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 354, 356
Overload . . . . . . . . . . . . . . . . . . . . . 349
Electronic Stability Control
(ESC) Off Light . . . . . . . . . . . . . . . . 155
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . 448
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 326
Check Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 149
Compartment Overview . . . . . . . 316
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 145
Coolant Temperature
Warning Light . . . . . . . . . . . . . . . 155
Cooling System . . . . . . . . . . . . . . . 327
Drive Belt Routing . . . . . . . . . . . . 432 Engine (cont'd)
Exhaust . . . . . . . . . . . . . . . . . . . . . . 228
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Heater . . . . . . . . . . . . . . . . . . . . . . . . 223
Oil Life System . . . . . . . . . . . . . . . 323
Oil Pressure Gauge . . . . . . . . . . 144
Oil Pressure Light . . . . . . . . . . . . 157
Overheated Protection
Operating Mode . . . . . . . . . . . . . 333
Overheating . . . . . . . . . . . . . . . . . . 331
Power Messages . . . . . . . . . . . . . 167
Running While Parked . . . . . . . . 229
Starting . . . . . . . . . . . . . . . . . . . . . . . 221
Engine Air Filter Life System . . . . 325
Entry Lighting . . . . . . . . . . . . . . . . . . . 184
Equipment, Towing . . . . . . . . . . . . . 285
Event Data Recorders . . . . . . . . . . 445
Exit Lighting . . . . . . . . . . . . . . . . . . . . 184
Extended Parking . . . . . . . . . . . . . . . 228
Extender, Seat Belt . . . . . . . . . . . . . . 84
Exterior Cargo Lamps . . . . . . . . . . 182
Exterior Lamp Controls . . . . . . . . . 176
Exterior Lamps Off Reminder . . . 178
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 185