2019 GMC SAVANA phone

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-12146167) -
2019 - CRC - 11/26/18
Customer Information 343
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
339.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-12146167) -
2019 - CRC - 11/26/18
348 Customer Information
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 351.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-12146167) -
2019 - CRC - 11/26/18
OnStar 351
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase.
Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-12146167) -
2019 - CRC - 11/26/18
352 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 345.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-12146167) -
2019 - CRC - 11/26/18
Connected Services 359
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
Features are subject to change. For
myGMC mobile app information and
compatibility, see my.gmc.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-12146167) -
2019 - CRC - 11/26/18
Index 363
Child Restraints (cont'd)Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 78
Older Children . . . . . . . . . . . . . . . . . . 71
Securing . . . . . . . . . . . . . . . . . . . . 85, 87
Systems . . . . . . . . . . . . . . . . . . . . . . . . 75
Cigarette Lighter . . . . . . . . . . . . . . . . . 99
Circuit Breakers . . . . . . . . . . . . . . . . 263
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 307
Interior Care . . . . . . . . . . . . . . . . . . 312
Climate Control Systems . . . . . . . 159 Air Conditioning . . . . . . . . . . . . . . 159
Heating . . . . . . . . . . . . . . . . . . . . . . . 159
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Rear Heating System . . . . . . . . . 161
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Cluster, Instrument . . . . . . . . . . . . . 101
Collision Damage Repair . . . . . . . 342
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 91
Compass . . . . . . . . . . . . . . . . . . . . . . . . 96
Connected Services Connections . . . . . . . . . . . . . . . . . . 358
Diagnostics . . . . . . . . . . . . . . . . . . . 360
Navigation . . . . . . . . . . . . . . . . . . . . 357
Connections Connected Services . . . . . . . . . . 358 Control
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 192
Control of a Vehicle . . . . . . . . . . . . . 167
Convex Mirrors . . . . . . . . . . . . . . . . . . 38
Coolant Engine Temperature Gauge . . 104
Cooling . . . . . . . . . . . . . . . . . . . . 159, 162
Cooling System . . . . . . . . . . . . . . . . . 244
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 341
Cruise Control . . . . . . . . . . . . . . . . . . 194 Light . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Customer Assistance . . . . . . . . . . . 338 Offices . . . . . . . . . . . . . . . . . . . . . . . . 337
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 338
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 344
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 335
D
Damage Repair, Collision . . . . . . . 342
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 348 Data Collection (cont'd)
OnStar . . . . . . . . . . . . . . . . . . . . . . . 348
Data Recorders, Event . . . . . . . . . 347
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 127
Defensive Driving . . . . . . . . . . . . . . . 166
Delayed Locking . . . . . . . . . . . . . . . . . 32
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 146
Diagnostics Connected Services . . . . . . . . . . 360
Distracted Driving . . . . . . . . . . . . . . . 166
Dome Lamps . . . . . . . . . . . . . . . . . . . 129
Door Cargo Door Relocking . . . . . . . . . . 31
Delayed Locking . . . . . . . . . . . . . . . . 32
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Power Locks . . . . . . . . . . . . . . . . . . . . 31
Rear Doors . . . . . . . . . . . . . . . . . . . . . 35
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Drive Belt Routing, Engine . . . . . . 334
Driver Assistance Systems . . . . . 197
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 114
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 210

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-12146167) -
2019 - CRC - 11/26/18
368 Index
PhoneBluetooth . . . . . . . . . . . . . . . . . . . . . 151
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 31
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 98
Protection, Battery . . . . . . . . . . . . 131
Retained Accessory (RAP) . . . 181
Seat Adjustment . . . . . . . . . . . . . . . . 44
Steering Fluid . . . . . . . . . . . . . . . . . 249
Windows . . . . . . . . . . . . . . . . . . . . . . . 40
Pregnancy, Using Seat Belts . . . . 57
Privacy Vehicle Data Recording . . . . . . . 347
Program Courtesy Transportation . . . . . . 341
Prohibited Fuels . . . . . . . . . . . . . . . . 206
Proposition 65 Warning,
California . . . . . . . . . . . .229, 253, 301, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 344
R
Radio Frequency Statement . . . . 345
Radio Reception . . . . . . . . . . . . . . . . 140 Radios
AM-FM Radio . . . . . . . . . . . . . . . . . 138
Satellite . . . . . . . . . . . . . . . . . . . . . . . 139
Reading Lamps . . . . . . . . . . . . . . . . . 130
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 254 Locking . . . . . . . . . . . . . . . . . . . . . . . 194
Rear Climate Control System . . . 162
Rear Doors . . . . . . . . . . . . . . . . . . . . . . 35
Rear Heating System . . . . . . . . . . . 161
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 46
Rear Vision Camera (RVC) . . . . . 198
Rear Windows . . . . . . . . . . . . . . . . . . . 42
Rearview Mirrors . . . . . . . . . . . . . . . . 39
Reclining Seatbacks . . . . . . . . . . . . . 45
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 327
Records Maintenance . . . . . . . . . . . . . . . . . . 330
Recreational Vehicle Towing . . . . 305
Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 339
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 27
Remote Vehicle Start . . . . . . . . . . . . 29
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 71 Replacement Parts (cont'd)
Maintenance . . . . . . . . . . . . . . . . . . 329
Replacing Airbag System . . . . . . . . 71
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 84
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 59
Reporting Safety Defects Canadian Government . . . . . . . . 346
General Motors . . . . . . . . . . . . . . . 346
U.S. Government . . . . . . . . . . . . . 345
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 77
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . 181
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 169
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . . 339
Rotation, Tires . . . . . . . . . . . . . . . . . . 282
Routing, Engine Drive Belt . . . . . . 334
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 185
S
Safety Defects Reporting
Canadian Government . . . . . . . . 346
General Motors . . . . . . . . . . . . . . . 346

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-12146167) -
2019 - CRC - 11/26/18
370 Index
System (cont'd)Noise Control . . . . . . . . . . . . . . . . . 254
Systems Driver Assistance . . . . . . . . . . . . . 197
T
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 260
Text Telephone (TTY) Users . . . . 338
Theft-Deterrent Systems . . . . . . . . . 37Immobilizer . . . . . . . . . . . . . . . . . . . . . 37
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269 All-Season . . . . . . . . . . . . . . . . . . . . 270
Buying New Tires . . . . . . . . . . . . . 285
Chains . . . . . . . . . . . . . . . . . . . . . . . . 290
Changing . . . . . . . . . . . . . . . . . . . . . 292
Designations . . . . . . . . . . . . . . . . . 273
Different Size . . . . . . . . . . . . . . . . . 287
Dual Rotation . . . . . . . . . . . . . . . . . 284
Full-Size Spare . . . . . . . . . . . . . . . 301
If a Tire Goes Flat . . . . . . . . . . . . 290
Inspection . . . . . . . . . . . . . . . . . . . . 282
Pressure . . . . . . . . . . . . . . . . . . . . . . 277
Pressure Light . . . . . . . . . . . . . . . . .112
Pressure Monitor Operation . . 279
Pressure Monitor System . . . . . 278
Rotation . . . . . . . . . . . . . . . . . . . . . . 282
Sidewall Labeling . . . . . . . . . . . . . 271 Tires (cont'd)
Terminology and Definitions . . 274
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 287
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 289
Wheel Replacement . . . . . . . . . . 289
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 284
Winter . . . . . . . . . . . . . . . . . . . . . . . . 270
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 206
Tow/Haul Mode . . . . . . . . . . . . . . . . . 190
Tow/Haul Mode Light . . . . . . . . . . . 110
Towing Driving Characteristics . . . . . . . . 210
Equipment . . . . . . . . . . . . . . . . . . . . 222
General Information . . . . . . . . . . 210
Recreational Vehicle . . . . . . . . . . 305
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 215
Trailer Sway Control (TSC) . . . 226
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 305
Traction Control System
(TCS)/StabiliTrak Light . . . . . . . 111
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 192
Trailer Sway Control (TSC) . . . . . . . . . . 226 Trailer (cont'd)
Tow Mirrors . . . . . . . . . . . . . . . . . . . . . 38
Towing . . . . . . . . . . . . . . . . . . . . . . . . 215
Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . 186
Fluid, Automatic . . . . . . . . . 238, 241
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 341
Trip Odometer . . . . . . . . . . . . . . . . . . 102
Turn and Lane-Change
Signals . . . . . . . . . . . . . . . . . . . . . . . . 128
U
Uniform Tire Quality Grading . . . 287
Using This Manual . . . . . . . . . . . . . . . . 2
V
VehicleAlarm System . . . . . . . . . . . . . . . . . . 36
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 167
Identification Number (VIN) . . . 331
Load Limits . . . . . . . . . . . . . . . . . . . 172
Messages . . . . . . . . . . . . . . . . . . . . .118
Personalization . . . . . . . . . . . . . . . .119
Remote Start . . . . . . . . . . . . . . . . . . . 29
Security . . . . . . . . . . . . . . . . . . . . . . . . 36
Speed Messages . . . . . . . . . . . . . .119