2019 GMC ACADIA service

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146149) - 2019 - crc - 7/30/18
OnStar 407
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 400.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146149) - 2019 - crc - 7/30/18
408 OnStar
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0283. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146149) - 2019 - crc - 7/30/18
412 Connected Services
Connected
Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . 412
Connections . . . . . . . . . . . . . . . . . . 413
Diagnostics . . . . . . . . . . . . . . . . . . . 415
Connected Services
Navigation
Navigation requires a specific
OnStar or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
=to open the OnStar app on the infotainment
display. For other vehicles press
=
as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146149) - 2019 - crc - 7/30/18
Connected Services 413
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myGMC mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146149) - 2019 - crc - 7/30/18
414 Connected Services
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
Features are subject to change. For
myGMC mobile app information and
compatibility, see my.gmc.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12146149) - 2019 - crc - 7/30/18
Connected Services 415
Make a Call1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
If equipped, press
=and touch
Account Services to view the
number of remaining minutes,
available Wi-Fi data, and other
account information.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.gmc.com. Message and data
rates may apply.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-12146149) - 2019 - crc - 7/30/18
418 Index
Child RestraintsInfants and Young Children . . . . . 93
Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 99
Older Children . . . . . . . . . . . . . . . . . . 91
Securing . . . . . . . . . . . . . . . . . 106, 108
Systems . . . . . . . . . . . . . . . . . . . . . . . . 96
Circuit Breakers . . . . . . . . . . . . . . . . 310
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 363
Interior Care . . . . . . . . . . . . . . . . . . 368
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 198
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Cluster, Instrument . . . . . . . . . . . . . 127
Collision Damage Repair . . . . . . . 397
Compact Spare Tire . . . . . . . . . . . . 355
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . 111
Compass . . . . . . . . . . . . . . . . . . . . . . . 122
Compressor Kit, Tire Sealant . . . 342
Connected Services
Connections . . . . . . . . . . . . . . . . . . 413
Diagnostics . . . . . . . . . . . . . . . . . . . 415
Navigation . . . . . . . . . . . . . . . . . . . . 412 Connections
Connected Services . . . . . . . . . . 413
Control Hill Descent . . . . . . . . . . . . . . . . . . 238
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 236
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . 140
Control of a Vehicle . . . . . . . . . . . . . 207
Convex Mirrors . . . . . . . . . . . . . . . . . . 49
Coolant Engine Temperature Gauge . . 133
Cooling . . . . . . . . . . . . . . . . . . . . 198, 201
Cooling System . . . . . . . . . . . . . . . . . 296
Courtesy Lamps . . . . . . . . . . . . . . . . 169
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 396
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . .113
Cruise Control . . . . . . . . . . . . . . . . . . 240 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Cruise Control, Adaptive . . . . . . . . 243
Customer Assistance . . . . . . . . . . . 393 Offices . . . . . . . . . . . . . . . . . . . . . . . . 392
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 393 Customer Information
Publications Ordering
Information . . . . . . . . . . . . . . . . . . 399
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 390
D
Damage Repair, Collision . . . . . . . 397
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 403
OnStar . . . . . . . . . . . . . . . . . . . . . . . 403
Data Recorders, Event . . . . . . . . . 402
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 166
Defensive Driving . . . . . . . . . . . . . . . 207
Delayed Locking . . . . . . . . . . . . . . . . . 39
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 187
Diagnostics Connected Services . . . . . . . . . . 415
Distracted Driving . . . . . . . . . . . . . . . 206
Dome Lamps . . . . . . . . . . . . . . . . . . . 169
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 145
Delayed Locking . . . . . . . . . . . . . . . . 39
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Locks . . . . . . . . . . . . . . . . . . . . 39

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-12146149) - 2019 - crc - 7/30/18
420 Index
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 168
Folding Mirrors . . . . . . . . . . . . . . . . . . 49
Forward Automatic Braking . . . . . 259
Forward Collision Alert(FCA) System . . . . . . . . . . . . . . . . . 257
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 400
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . 261
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 58
Heated and Ventilated . . . . . . . . . . 64
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 269
Economy Driving . . . . . . . . . . . . . . . 26
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 270
Filling the Tank . . . . . . . . . . . . . . . 269
Foreign Countries . . . . . . . . . . . . 269
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 132
Low Fuel Warning Light . . . . . . . 143
Management, Active . . . . . . . . . . 228
Prohibited Fuels . . . . . . . . . . . . . . 268
Recommended . . . . . . . . . . . . . . . 268
Top Tier . . . . . . . . . . . . . . . . . . . . . . 268 Fuses
Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . .311
Fuses and Circuit Breakers . . . 310
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 314
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 316
G
Garage Door Opener . . . . . . . . . . . 160Programming . . . . . . . . . . . . . . . . . 160
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 307
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 133
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Odometer . . . . . . . . . . . . . . . . . . . . . 131
Speedometer . . . . . . . . . . . . . . . . . 131
Tachometer . . . . . . . . . . . . . . . . . . . 131
Trip Odometer . . . . . . . . . . . . . . . . 131
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 126
General Information Service and Maintenance . . . . . 373
Towing . . . . . . . . . . . . . . . . . . . . . . . . 271
Vehicle Care . . . . . . . . . . . . . . . . . . 285 Glove Box . . . . . . . . . . . . . . . . . . . . . . 111
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 394
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 309
Hands-Free Phone . . . . . . . . . . . . . 194
Hazard Warning Flashers . . . . . . . 168
Head Restraints . . . . . . . . . . . . . . . . . 56
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 308
Automatic . . . . . . . . . . . . . . . . . . . . . 167
Bulb Replacement . . . . . . . . . . . . 309
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 166
Flash-to-Pass . . . . . . . . . . . . . . . . . 166
High-Beam On Light . . . . . . . . . . 144
High/Low Beam Changer . . . . . 166
Lamps On Reminder . . . . . . . . . 144
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . 69
Steering Wheel . . . . . . . . . . . . . . . 120
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Heated Mirrors . . . . . . . . . . . . . . . . . . . 49
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 225
Heating . . . . . . . . . . . . . . . . . . . . 198, 201