ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
194
2019 Transit (TTH) Canada/United States of America, Vehicles Built From: 02-01-2019, KK3J 19A321 AB enUSA, Edition date: 201812, First-Printing Roadside Emergencies
Phonebook Downloading
If your phonebook was not downloaded
during initial Bluetooth pairing follow this
process:
1. Press the PHONE button and then
keep pressing the MENU button to
scroll to the LOAD PHONEBK display.
2. Press the
OK button.
Deleting a Paired Device or Phone
To remove a paired device follow this
process:
1. Press the
PHONE button and then
keep pressing the MENU button to
scroll to the DEL DEVICE display.
2. Press the
OK button. The first paired
device name will be shown. Scroll to
the required device name using the up
and down arrow. Once choose the
device, press
OK, the message "DEL
DEVICE" will appear. Press OK, Scroll
to select
"YES" and press OK to
confirm. Select delete all to erase all
paired devices.
3. Press the
OK button multiple times to
unpair the device from the audio unit.
Privacy Mode
You can transfer a call from hands free to
private mode during an active call.
Press the
MENU button until PRIVACY
appears, then press the OK button to
transfer. To return to hands free mode,
press the dial button.
Phone Menu Options
Press the
PHONE button to select phone
mode. Press the PHONE button again to
display information such as phone name,
signal strength and battery level. When in phone mode, press the
MENU
button to scroll through the various phone
options:
• Dial.
• Phonebook.
• Call History.
• Add Device.
• Select Device.
• Set Primary.
• Delete Device.
• Bluetooth on and off.
• Load Phonebook.
• Reject on or off.
Press the OK button to select the required
option, and use the up and down arrows
to change features.
Making and Receiving Calls
Outgoing calls can be made by:
• Entering a number using the keys on
the radio.
• Saying a command to call someone
after pressing the
Voice
Pass-Through button.
• Selecting a contact from the
downloaded phonebook.
• Selecting a number or contact from the
call history log.
• Using quick dial by pressing one of the
radio preset buttons.
• Using the redial function.
• Using the cell phone.
Incoming calls can be answered by:
• Pressing the call pickup button on the
audio unit.
• Using the cell phone.
Calls can be rejected using the end call
button on the audio unit or by using the cell
phone directly.
344
2019 Transit (TTH) Canada/United States of America, Vehicles Built From: 02-01-2019, KK3J 19A321 AB enUSA, Edition date: 201812, First-Printing Audio System
