2019 FORD TRANSIT CONNECT ignition

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a
compatible smartphone; an
Android with OS 2.3 or
higher or an iPhone 3GS or
newer with iOS 5.0 or higher.
Additionally, make sure you
You did not connect an
Applink Compatible phone
to SYNC 3.
AppLink Mobile Applica-
tions: When I select
"Connect Mobile Apps,"
SYNC 3 does not find any
applications.
pair and connect your phone
to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.
Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
on your phone. Some apps
AppLink-enabled apps are
not installed and running on
your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'
Sometimes apps do not
properly close and re-open
their connection to SYNC 3,
over ignition cycles, for
example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
option, then select it and
restart the app. If the app
does not have that option,
select the phone's settings
menu and select 'Apps',
406
2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing SYNC™ 3

Antenna Positions
Maximum output power Watt (Peak
RMS)
Frequency Band
MHz
1
50
1-30
2, 3
50
50-54
2, 3
50
68-88
2, 3
50
142-176
2, 3
50
380-512
2, 3
10
806-870
Note: After the installation of radio
frequency transmitters, check for
disturbances from and to all electrical
equipment in your vehicle, both in the
standby and transmit modes.
Check all electrical equipment:
• With the ignition ON.
• With the engine running.
• During a road test at various speeds.
Check that electromagnetic fields
generated inside your vehicle cabin by the
transmitter installed do not exceed
applicable human exposure requirements. END USER LICENSE
AGREEMENT
VEHICLE SOFTWARE END USER
LICENSE AGREEMENT (EULA)
•
You (“You” or “Your ” as applicable)
have acquired a vehicle having several
devices, including SYNC ® and various
control modules, ("DEVICES") that
include software licensed or owned by
Ford Motor Company and its affiliates
("FORD MOTOR COMPANY"). Those
software products of FORD MOTOR
COMPANY origin, as well as associated
media, printed materials, and "online"
or electronic documentation
("SOFTWARE") are protected by
international intellectual property laws
and treaties. The SOFTWARE is
licensed, not sold. All rights reserved.
• The SOFTWARE may interface with
and/or communicate with, or may be
later upgraded to interface with and/or
communicate with additional software
and/or systems provided by FORD
MOTOR COMPANY.
436
2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Appendices

9
911 Assist...........................................................49
911 Assist May Not Work If................................ 50
911 Assist Privacy Notice................................... 50
In the Event of a Crash....................................... 50
A
A/C See: Climate Control......................................... 108
About This Manual
...........................................7
ABS See: Brakes............................................................ 173
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 174
Accessories.....................................................412 Exterior Style........................................................ 412
Interior Style.......................................................... 412
Lifestyle.................................................................. 412
Peace of Mind...................................................... 412
Accessories See: Replacement Parts
Recommendation............................................ 13
ACC See: Using Adaptive Cruise Control............196
Active Park Assist.........................................184 Using Active Park Assist.................................. 185
Adjusting the Headlamps.........................276 Horizontal Aim Adjustment........................... 278
Vertical Aim Adjustment................................. 276
Adjusting the Steering Wheel....................74
Airbag Disposal..............................................48
Air Conditioning See: Climate Control......................................... 108
Air Filter See: Changing the Engine Air Filter - 2.0L
Duratec-HE (MI4)/2.0L Flex Fuel, 1.5L
Duratorq-TDCi Diesel.................................. 283
See: Changing the Engine Air Filter - 2.5L..................................................................... 283
Alarm See: Anti-Theft Alarm......................................... 72
AM/FM Radio - Vehicles Without: SYNC 3
......................................................................358
Selecting a Radio Source............................... 358Anti-Theft Alarm
.............................................72
Alarm System......................................................... 72
Arming the Alarm................................................. 72
Disarming the Alarm........................................... 73
Full Guard and Reduced Guard....................... 72
Triggering the Alarm............................................ 72
Appendices
....................................................434
Apps.................................................................385 Using Apps on an Android Device...............386
Using Apps on an iOS Device........................ 385
At a Glance
.........................................................17
Audible Warnings and Indicators............90 Airbag Secondary Warning Audible
Warning.............................................................. 90
Automatic Transmission Audible Warning.............................................................. 90
Door Ajar Audible Warning................................ 91
Fasten Seatbelt Audible Warning................... 91
Headlamps On Audible Warning.................... 91
Key in Ignition Audible Warning....................... 91
Parking Brake On Audible Warning................91
Audio System
................................................352
General Information......................................... 352
Audio Unit Clock and Date Displays - Vehicles Without: SYNC 3
.....................358
Adjusting the Clock........................................... 358
Audio Unit - Vehicles With: SYNC 3
......................................................................356
Adjusting the Volume...................................... 356
Changing Radio Stations................................ 357
Pausing or Playing Media................................ 357
Scrolling Through the Menu Options.........357
Seek Down and Previous Track Button................................................................ 357
Seek Up and Next Track Button................... 357
Sound Settings................................................... 357
Switching the Audio Unit On and Off........356
Switching the Screen On and Off................357
Audio Unit - Vehicles Without: SYNC 3.......................................................................353
Adjusting the Volume....................................... 353
Changing Radio Stations................................ 354
Pausing or Playing Media............................... 356
Returning to the Previous Screen................356
Scrolling Through the Menu Options.........355
Seek Down and Previous Track Button............................................................... 356
Seek Up and Next Track Button.................. 356
475
2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Index

Fuel Quality - E85.........................................152
Choosing the Right Fuel - Flex Fuel
Vehicles.............................................................. 152
Switching Between E85 and Gasoline............................................................. 153
Fuel Quality - Gasoline................................151 Choosing the Right Fuel.................................... 151
Fuel Shutoff
...................................................242
Ignition Switch.................................................... 242
Keyless Starting.................................................. 243
Fuse Box Locations.....................................254 Engine Compartment Fuse Box................... 254
Passenger Compartment Fuse Box............254
Fuses................................................................254
Fuse Specification Chart
..........................254
Engine Compartment Fuse Box................... 255
Passenger Compartment Fuse Box...........258
G
Gauges................................................................87 Engine Coolant Temperature Gauge............88
Fuel Gauge.............................................................. 87
Information Display............................................. 87
Gearbox See: Transmission.............................................. 169
General Information on Radio Frequencies....................................................51
General Maintenance Information........416 Multi-Point Inspection...................................... 418
Owner Checks and Services........................... 417
Protecting Your Investment........................... 416
Why Maintain Your Vehicle?.......................... 416
Why Maintain Your Vehicle at Your Dealership?...................................................... 416
Getting Assistance Outside the U.S. and Canada.........................................................250
Getting the Services You Need...............247 Away From Home.............................................. 247
Global Opening
..............................................84
H
Handbrake See: Parking Brake.............................................. 174
Hazard Flashers............................................242
Headlamp Adjusting See: Adjusting the Headlamps..................... 276Headlamp Exit Delay
...................................80
Headrest See: Head Restraints.......................................... 115
Head Restraints
..............................................115
Adjusting the Head Restraint.......................... 116
Heated Exterior Mirrors
................................113
Heated Rear Window...................................113
Heated Seats.................................................130
Heated Windshield........................................113
Heating See: Climate Control......................................... 108
Hill Start Assist..............................................174 Switching the System On and Off................175
Using Hill Start Assist........................................ 175
Hints on Controlling the Interior Climate - Vehicles With: Automatic
Temperature Control
..................................111
Defogging or Clearing the Windshield of
Thin Ice................................................................. 111
Defogging the Side Windows in Cold Weather............................................................... 111
General Hints.......................................................... 111
Quickly Cooling the Interior............................... 111
Recommended Settings for Cooling.............111
Recommended Settings for Heating.............111
Hints on Controlling the Interior Climate - Vehicles With: Manual Temperature
Control............................................................112
Defogging or Clearing the Windshield of Thin Ice................................................................ 112
Defogging the Side Windows in Cold Weather.............................................................. 112
General Hints......................................................... 112
Quickly Cooling the Interior.............................. 112
Quickly Heating the Interior............................. 112
Recommended Settings for Cooling............112
Recommended Settings for Heating............112
Hints on Driving With Anti-Lock Brakes.............................................................174
Home Screen
.................................................372
Hood Lock See: Opening and Closing the Hood...........261
I
Ignition Switch
...............................................134
In California (U.S. Only)............................248
480
2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Index

Michelin Travel Guide.......................................
385
Navigation Map Updates................................ 385
Route Guidance................................................. 383
Setting a Destination........................................ 381
Zoom...................................................................... 382
Normal Scheduled Maintenance...........419 Intelligent Oil-Life Monitor™......................... 419
Maintenance Intervals..................................... 420
O
Oil Change Indicator Reset.......................267
Resetting the Oil Life Monitoring
System.............................................................. 267
Oil Check See: Engine Oil Check...................................... 266
Opening and Closing the Hood...............261 Closing the Hood............................................... 262
Opening the Hood.............................................. 261
Ordering Additional Owner's Literature......................................................252
Obtaining a French Owner ’s Manual..........252
Overhead Console........................................133 Rear Door Storage Compartment................133
P
Parking Aids
....................................................179
Principle of Operation....................................... 179
Parking Brake
..................................................174
Passive Anti-Theft System.........................70 Programming a Passive Key.............................. 71
Programming a Remote Flip Key................... 70
SecuriLock®........................................................... 70
Passive Key Backup Position.....................55
PATS See: Passive Anti-Theft System..................... 70
Perchlorate........................................................13
Personalized Settings..................................94 Measure Units....................................................... 94
Switching Chimes Off........................................ 94
Personal Safety System ™
..........................39
How Does the Personal Safety System
Work?.................................................................. 39
Phone...............................................................379 Android Auto........................................................ 381
Apple CarPlay..................................................... 380Pairing Your Cell Phone for the First
Time................................................................... 379
Text Messaging.................................................. 380
Using Your Cell Phone..................................... 380
Playing Media From a USB Device - Vehicles Without: SYNC 3......................361
Selecting the USB Device................................ 361
Supported Audio File Formats...................... 361
Post-Crash Alert System..........................245
Power Door Locks See: Locking and Unlocking............................. 63
Power Seats....................................................119
Power Windows - Vehicles With: One-Touch Open Driver Window.........84
One-Touch Open................................................. 84
Power Windows - Vehicles With: Rear Power Windows ..........................................83
Bounce-Back......................................................... 83
One-Touch Close................................................. 83
One-Touch Open................................................. 83
Rear Window Lock............................................... 83
Pre-Collision Assist
......................................215
Distance Alert....................................................... 217
Distance Indication............................................. 217
Pre-Collision Assist Information Messages.......................................................... 219
Pre-Collision Assist System Sensors..........218
Pre-Collision Assist Warning Lamp.............219
Programming a MyKey
.................................58
Protecting the Environment........................16
Puncture See: Changing a Road Wheel....................... 320
Push Button Ignition Switch.....................135 Failure to Start - Vehicles with Manual
Transmission................................................... 135
Fast Restart.......................................................... 136
Key Outside Vehicle Audible Warning.........137
Starting System Information Messages........................................................... 137
Starting The Engine - Vehicles with Automatic Transmission............................. 135
Starting The Engine - Vehicles with Manual Transmission................................................... 135
Stopping the Engine When Your Vehicle is Moving - Vehicles with Automatic
Transmission................................................... 136
483
2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Index

Stopping the Engine When Your Vehicle is
Moving - Vehicles with Manual
Transmission................................................... 136
Stopping the Engine When Your Vehicle is Stationary - Vehicles with Automatic
Transmission................................................... 136
Stopping the Engine When Your Vehicle is Stationary - Vehicles with Manual
Transmission................................................... 136
Switching the Ignition On to Accessory Mode................................................................... 135
Vehicles with a Diesel Engine......................... 135
R
Rear Parking Aid............................................179 Object Distance Indicator............................... 180
Rear Parking Aid Information Messages........................................................... 181
Rear Passenger Climate Controls............112 Adjusting the Blower Motor Speed...............113
Directing Air to the Footwell Air Vents.........113
Directing Air to the Overhead Air
Vents.................................................................... 113
Directing Air to the Overhead Air Vents and the Footwell Air Vents................................... 113
Switching the Rear Passenger Climate Controls On and Off....................................... 112
Rear Seats - Long Wheelbase, Vehicles With: 60/40 Split Second Row
Seating...........................................................127
Second Row Seats.............................................. 127
Third Row Seats.................................................. 128
Rear Seats - Long Wheelbase, Vehicles With: Second Row Dual Captain
Chairs.............................................................124
Second Row Seats............................................. 124
Third Row Seats.................................................. 125
Rear Seats - Short Wheelbase................120
Second Row Seats............................................. 120
Third Row Seats.................................................. 122
Rear Under Floor Storage..........................221 Adjustable Load Floor....................................... 221
Passenger Compartment Floor..................... 221
Rear View Camera........................................192 Switching the Rear View Camera Off.........194
Switching the Rear View Camera On..........193
Using the Display................................................ 193Vehicles With Parking Aid...............................
194
Rear View Camera See: Rear View Camera.................................... 192
Rear Window Wiper and Washers............77 Rear Window Washer.......................................... 77
Rear Window Wiper............................................. 77
Rear Wiper Blades See: Changing the Rear Wiper Blades -
Vehicles With: Manual Liftgate................275
See: Changing the Rear Wiper Blades - Vehicles With: Rear Cargo Doors.............276
Recommended Towing Weights.............231 Calculating the Maximum Loaded Trailer
Weight............................................................... 232
Reduced Engine Performance................238
Refueling..........................................................154 Refueling System Overview........................... 154
Refueling System Warning............................. 156
Refueling Your Vehicle...................................... 155
Remote Control - Vehicles With: Keyless Entry and Push Button Start....................51
Locating Your Vehicle......................................... 53
Removable Key Blade.......................................... 51
Replacing the Battery......................................... 52
Sounding the Panic Alarm................................ 53
Remote Control - Vehicles With: Remote Flip Key............................................................54
Locating Your Vehicle......................................... 55
Replacing the Battery......................................... 54
Sounding the Panic Alarm................................ 55
Repairing Minor Paint Damage...............292
Replacement Parts Recommendation........................................13
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control.............................................................55
Reporting Safety Defects (Canada Only)..............................................................252
Reporting Safety Defects (U.S. Only)..............................................................252
Roadside Assistance...................................241 Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 242
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................242
484
2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Index

Vehicles Sold in Canada: Using Roadside
Assistance....................................................... 242
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 241
Vehicles Sold in the United States: Using Roadside Assistance.................................... 241
Roadside Emergencies...............................241
Roof Racks and Load Carriers.................224 Maximum Load Weights................................. 224
Running-In See: Breaking-In................................................. 238
Running Out of Fuel.....................................153 Adding Fuel From a Portable Fuel
Container.......................................................... 153
Filling a Portable Fuel Container.................. 153
S
Safety Canopy ™
............................................46
Safety Precautions......................................148
Satellite Radio
..............................................359
Satellite Radio Electronic Serial Number
(ESN)................................................................ 360
Satellite Radio Reception Factors..............359
SiriusXM Satellite Radio Service.................359
Troubleshooting................................................ 360
Scheduled Maintenance Record...........424
Scheduled Maintenance
...........................416
Seatbelt Extension........................................38
Seatbelt Height Adjustment......................35
Seatbelt Reminder........................................36 Belt-Minder™........................................................ 36
Seatbelts...........................................................32 Principle of Operation......................................... 32
Seatbelt Warning Lamp and Indicator Chime..............................................................36
Conditions of operation..................................... 36
Seats...................................................................115
Security..............................................................70
Selective Catalytic Reductant System..........................................................160
Diesel Exhaust Fluid Guidelines................... 160
Filling the Diesel Exhaust Fluid Tank..........160
Filling the Diesel Exhaust Fluid Tank Using a Container....................................................... 162
Filling the Diesel Exhaust Fluid Tank Using a Fuel Station Pump...................................... 161Selective Catalytic Reductant System
Warning Lamp................................................ 163
Settings...........................................................386 911 Assist................................................................ 391
Ambient Lighting............................................... 398
Bluetooth............................................................. 388
Clock....................................................................... 387
Display................................................................... 399
General.................................................................. 396
Media Player........................................................ 387
Mobile Apps......................................................... 394
Navigation............................................................ 392
Phone
.................................................................... 388
Radio....................................................................... 391
Sound.................................................................... 386
Valet Mode.......................................................... 400
Vehicle................................................................... 398
Voice Control....................................................... 399
Wi-Fi & Hotspot................................................. 396
Side Airbags
.....................................................45
Side Sensing System..................................183 Object Distance Indicator............................... 184
Sitting in the Correct Position...................115
Sliding Door
.....................................................66
Snow Chains See: Using Snow Chains.................................. 315
Spare Wheel See: Changing a Road Wheel....................... 320
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
On Board Diagnostics Data Link Connector ............................................................ 14
Special Instructions.............................................. 14
Special Operating Conditions Scheduled Maintenance...............................................422
Speed Control See: Cruise Control............................................ 195
Speed Limiter
................................................202
Principle of Operation...................................... 202
Using the System.............................................. 202
Stability Control
.............................................177
Principle of Operation........................................ 177
Starter Switch See: Ignition Switch........................................... 134
Starting a Diesel Engine.............................142 Engine Warning Lamps.................................... 143
Failure to Start..................................................... 142
Glow Plug Indicator............................................ 143
485
2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Index

Guarding Against Exhaust Fumes................143
Important Ventilating Information...............143
Starting System Information
Messages.......................................................... 144
Stopping the Engine When Your Vehicle is Moving................................................................ 143
Stopping the Engine When Your Vehicle is Stationary......................................................... 143
Vehicles with an Ignition Key.......................... 142
Vehicles with a Push Button Ignition Switch................................................................ 142
Starting a Flex Fuel Engine.......................140
Automatic Shutdown......................................... 141
Failure to Start...................................................... 141
Flex Fuel Engine Start System...................... 140
Guarding Against Exhaust Fumes................142
Important Ventilating Information...............142
Stopping the Engine When Your Vehicle is Moving................................................................. 141
Stopping the Engine When Your Vehicle is Stationary.......................................................... 141
Starting a Gasoline Engine........................137 Automatic Engine Shutdown......................... 138
Engine Warning Lamps.................................... 139
Failure to Start..................................................... 138
Guarding Against Exhaust Fumes................139
Important Ventilating Information...............139
Starting System Information Messages.......................................................... 140
Stopping the Engine When Your Vehicle is Moving............................................................... 139
Stopping the Engine When Your Vehicle is Stationary......................................................... 139
Vehicles with an Ignition Key.......................... 138
Vehicles with a Push Button Ignition Switch................................................................ 138
Starting and Stopping the Engine..........134 General Information.......................................... 134
Steering............................................................215 Electric Power Steering.................................... 215
Steering Wheel
................................................74
Storage Compartments.............................133
Streaming Bluetooth Audio - Vehicles Without: SYNC 3
........................................361
Selecting a Bluetooth Source........................ 361
Sun Shades......................................................85 Bounce-Back......................................................... 86
Opening and Closing the Sun Shade...........86 Sun Shade Relearning.......................................
86
Supplementary Restraints System.........40 Principle of Operation........................................ 40
Switching Off the Engine...........................144 Vehicles With a Turbocharger........................ 144
Symbols Glossary
.............................................7
SYNC™ 3........................................................363
General Information......................................... 363
SYNC™ 3 Troubleshooting.....................400
T
Technical Specifications See: Capacities and Specifications.............327
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................249
Tire Care
...........................................................301
Glossary of Tire Terminology........................ 302
Information About Uniform Tire Quality Grading.............................................................. 301
Information Contained on the Tire Sidewall........................................................... 303
Temperature A B C............................................ 302
Traction AA A B C.............................................. 302
Treadwear............................................................. 301
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit................296
Tire Pressure Monitoring System
...........316
Changing Tires With a Tire Pressure
Monitoring System......................................... 317
Tire Pressure Monitoring System Reset Procedure......................................................... 319
Understanding Your Tire Pressure Monitoring System ........................................ 317
Tire Pressures................................................324
Tire Repair Kit See: Tire Sealant and Inflator Kit................296
Tire Sealant and Inflator Kit
....................296
After Using the Tire Sealant and Inflator
Kit....................................................................... 300
Using the Tire Sealant and Inflator Kit........................................................................\
297
Tires See: Wheels and Tires..................................... 295
Towing a Trailer
............................................230
Load Placement................................................ 230
Towing Points................................................245 Front Towing Point............................................ 245
486
2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Index