2019 FORD TAURUS service

Action and Description
Message
1. Press the phone button.
2.Access the desired contact through SYNC or use voice commands
to place the second call. Once actively in the second call, press
MENU.
3. Scroll to Join Calls, and press the
OK button. Wait until the following
message appears.
Press the
OK button.
JOIN CALLS
Enter tones such as numbers for passwords. Scroll until the desired
number appears in the display, then press OK; a tone sounds as
confirmation. Repeat as necessary.
ENTER TONES
To access your phonebook contacts.
PHONEBOOK
1. Press the
OK button to select, and then scroll through your
phonebook contacts.
2. Press the
OK button again when the desired selection appears in
the display.
3. Press the phone button to call the contact.
To access your call history log.
CALL HISTORY
1.Press the OK button to select, then scroll through your call history
options (incoming, outgoing or missed).
2. Press the
OK button when the desired selection appears in the
display.
3. Press the phone button to call the selection.
Exit the current menu.
RETURN
Accessing Features Through the
Phone Menu
The phone menu allows you to redial a
number, access your call history and
phonebook and sends text messages as
well as access cell phone and system
settings. You can also access advanced
features, for example 911 Assist, Vehicle
Health Report and SYNC Services.
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201806, First-Printing SYNC™

Action and Description
Message
Repeat entering letters to narrow yoursearch. When you are satisfied with
your entry press the right arrow key on the bezel.
SYNC will jump to the phonebook
contact name that matches your entry. Press OK.
In addition to the Phonebook entry
name, the phone number label (Work, Cell, Home or Other) shows on thedisplay. If there are multiple phone
number entries for a particular Phone-
book name, you can scroll through the different phone labels at this time.
Once you have the desired phone label on the screen press
OK.
The phone number that is stored under
the selected label will be shown on the display. Press
OK to dial this number.
Press the
OK button to send, download, read and delete text
messages. 1
TEXT MESSAGE
View your cell phone's status, set ring tones, select your message
notification, change phonebook entries and automatically download
your cell phone content among other features. 1
PHONE SETNGS
Access the SYNC Services portal where you can request various
types of information, for example traffic reports and directions. 2
SYNC Services
Automatically place an emergency call to a 911 operator following
a crash.3
911 Assist
Create and receive a diagnostic report card on your vehicle. 2
Vehicle Health
Interact with SYNC-capable mobile applications on your smart-
phone.
APPLICATIONS
Access Bluetooth Devices menu listings and advanced menu listings.
SYS SETTINGS
Press the
OK button to exit the phone menu.
EXIT MENU
1 This is a cell phone-dependent feature.
2 This is an optional feature and available in the United States only.
3 This is an optional feature and available in the United States and Canada only.
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201806, First-Printing SYNC™

SYNC™ APPLICATIONS AND
SERVICES
In order for the following features to work,
your cell phone must be compatible with
SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
•
911 Assist: Can alert 911 in the event of
an emergency.
911 Assist (If Equipped) WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash. WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. Note:
The SYNC 911 Assist feature must be
set on before the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See
Supplementary Restraints System
(page 37). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 210).
Important information about the fuel pump
shut-off is in this chapter.
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201806, First-Printing SYNC™

Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to:
Action and Description
Message
Press the OK button to confirm and enter the 911 Assist menu.
911 Assist
Press the OK button when the desired option appears in the
radio display.
On
Off
Off selections include: Action and Description
Message
Provides a display and voice reminder at phone connection
at vehicle start.
Off with reminder:
Provides a display reminder only without a voice reminder at
phone connection.
Off without reminder:
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201806, First-Printing SYNC™

If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
SYNC™ APPLINK ™
SYNC Mobile Apps
Note: You must pair and connect your
smartphone to SYNC to access AppLink.
Note: iPhone users need to connect the
phone to the USB port in order to start the
application. Note:
The AppLink feature is not available
if your vehicle is equipped with the MyFord
Touch system.
Note: Depending on your display type, you
can access AppLink from the media menu,
the phone menu, or by using voice
commands. Once an app is running through
AppLink, you can control main features of
the app through voice commands and
steering wheel controls.
To Access Using the Phone Menu
Press the phone button to access the
SYNC phone menu on-screen. You can
then scroll to: Menu item
Press OK to access a list
of available applications.
Mobile Apps
Scroll through the list of
available applications and
press OK to select a
particular app. Once an
app is running through
SYNC, you can access an
app’s menu by pressing the
MENU
button to first
access the SYNC menu.
Scroll until the app name followed by
"Menu", is displayed (such as, sticher
Menu), then press
OK. From here, you can
access an application's features, such as
Thumbs up and Thumbs down.
For more information, please visit: Website
www.SYNCMyRide.com
To Access Using the Media Menu
Press the
AUX button on the center
console.
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201806, First-Printing SYNC™

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you
must first register online to
use it.
You did not activate your
account on the website.
You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that I did
not activate Vehicle Health
Report.
Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must choose a
preferred dealer. If it already
lists a dealer, try selecting
another dealer and logging
out. Log back in, change it
back to your preferred
dealer, and retrieve the
report.
The preferred dealer
information did not load
correctly.
I am unable to retrieve the
report on the website, or I
receive a system error.
Update your cellular number
in your account on the
website.
This could be due to your
phone's compatibility.
Bad signal strength.
I am unable to submit a
report.
Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
You did not register your
phone correctly on the
website.
Make sure the currently
connected phone is
registered on your
SYNCMyRide account.
Try deleting your phone and
performing a clean pairing.
This is a free feature, but you
must first register online to
use it.
You did not activate this
phone for this service.
Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201806, First-Printing SYNC™

PHONE ACCEPT: Press to answer a call
or switch between calls.
PHONE REJECT:
Press to end a call or
reject an incoming call.
Note: On some models, SEEK NEXT
may
be combined with PHONE REJECT and
SEEK PREVIOUS may be combined with
PHONE ACCEPT.
M:
Touch the control repeatedly to switch
between media sources (modes).
See
Steering Wheel (page 64).
Using the Controls on the Bezel
Depending on your vehicle and option
package, you may also have these controls
on your instrument panel:
• Power:
Switch the audio system on
and off.
• VOL:
Control the volume of playing
audio.
• Seek
and Tune: Use as you normally
would in audio modes.
• Eject:
Eject a CD from the audio
system.
• SOURCE
or MEDIA: Press repeatedly
to advance through available media
modes.
• SOUND:
Press to access the Sound
menu where you can adjust sound and
other audio settings.
• 1-6:
Press and hold to store or press to
select an AM, FM or SIRIUS memory
preset. See Audio System (page 308).
• DISP:
Switch the display on or off. You
can also touch the screen to switch the
display back on.
• Temperature, fan and climate
control buttons:
Control the
temperature, fan speed or settings of
the climate control system. See
Climate Control
(page 105). 911 Assist
(If Equipped) WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash. WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
Note: The SYNC 911 Assist feature must be
set on before the incident.
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
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Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201806, First-Printing SYNC™ 3

Note:
Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth enabled phone. You
can learn more about the 911 Assist
feature, by visiting: Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information. See Settings
(page 410).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
368
Taurus (CPH) Canada/United States of America, enUSA, Edition date: 201806, First-Printing SYNC™ 3