
The auxiliary input jack allows you to
connect and play music from your portable
music player through your vehicle speakers.
You can use any portable music player
designed for use with headphones. Your
audio extension cable must have male
connectors at each end.
1. Make sure your vehicle is stationary
with the audio unit and the portable
music player switched off.
2. Plug the extension cable from the device into the audio input jack.
3. Switch on the radio and select either a
tuned FM station or a CD.
4. Adjust the volume as desired.
5. Switch on your device and adjust the volume to half the maximum level.
6. Press AUX until LINE or LINE IN
appears in the display. You should hear
music from your device even if it is low.
7. Adjust the volume on your device until
it reaches the volume level of the FM
station or CD. Do this by switching back
and forth between the AUX and FM or
CD controls.
Use the vehicle audio unit buttons to
restore playback from the vehicle audio
unit, while your device remains connected.
Note: The audio extension cable must be
long enough for you to safely store the
device when your vehicle is moving.
Note: For optimum performance when
using any auxiliary device set the volume on
the device high. This reduces audio
interference when charging the device using
the vehicle power supply.
Note: For safety reasons, do not connect
or adjust the settings on your device while
your vehicle is moving. USB PORT WARNING:
Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving. The USB port allows you to plug in media
playing devices, memory sticks and charge
devices, if supported.
MEDIA HUB
WARNING:
Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
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Making a Call
Press the voice button and when prompted say:
Action and Description
Voice Command
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
Call ___
Use to enter a phone number digit by digit.
Dial
When the system confirms the number say one of the following commands:
To confirm the number and initiate the call.
Dial
To erase the last spoken digit. You can also press the left
arrow button.
delete
To erase all spoken digits. You can also press and hold the
left arrow button.
clear
To end a call, press and hold the red phone button.
Receiving Calls
When receiving a call, you can:
• Answer the call by pressing the phone
button.
• Reject the call by pressing and holding
the red phone button.
• Ignore the call by doing nothing. Phone Options during an Active
Call
During an active call, you have more menu
features that become available, for
example putting a call on hold or joining
calls. Use the arrow buttons to scroll
through the menu options.
Press the MENU button during an active call, then scroll to: Action and Description
Message
Press the
OK button.
CALL MENU
Select one of the following:
Press the
OK button to switch a call from an active hands-free envir-
onment to your cell phone for a more private conversation.
PRIVACY
Press the
OK button to put an active call on hold.
CALL HOLD
Join two separate calls. SYNC supports a maximum of three callers
on a multiparty call or conference call.
JOIN CALLS
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Action and Description
Message
Press OK to select and press OK again when ConfirmDownload? appears.
DOWNLOAD
PHONEBOOK
Automatically download your phone book each time your phone
connects to SYNC. Press OK to select.
AUTODOWN-
LOAD
When this message appears, press
OK to have your
phonebook automatically downloaded each time.
AUTO ON?
Select Off to NOT download your phonebook every
time your phone connects to SYNC. Your phonebook,
call history and text messages can only be accessed when your specific phone is connected to SYNC. *
When enabled, SYNC speaks the contact name that is displayed on
the screen during phonebook browsing.
SPEAK NAMES
Exit the current menu.
RETURN
* Downloading times are cell phone-dependent and quantity-dependent. When Auto
Download is on, it automatically deletes any changes, additions or deletions saved since
your last download.
System Settings
This menu provides access to your
Bluetooth Devices and Advanced menu
features. Use the arrow buttons to scroll
through the menu options. Bluetooth Devices
The Bluetooth Devices menu allows you
to add, connect and delete devices, set a
cell phone as primary as well as turn your
Bluetooth feature on and off.
Press the Phone button to enter the Phone Menu, then scroll to: Action and Description
Message
Press the
OK button.
SYS SETTINGS
Press the
OK button.
BT DEVICES
Select one of the following:
See
Using SYNC™ With Your Phone (page 326).1
ADD DEVICE
Connect a previously paired Bluetooth-enabled phone. 2
CONNECT BT
Press OK to select and view a list of previously paired phones.
Scroll until the desired device is chosen, then press OK to
connect the phone.
Set a previously paired phone as your primary phone. 3
SET PRIMARY?
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app
but I still cannot find it on
SYNC.
Try increasing the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no
sound or the sound is very
low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford
SYNC" setting, disable that
setting in the app's settings
menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your
phone than the number of
availble Bluetooth ports, you
will not see all of your apps
listed in SYNC's mobile apps
menu.
I can only see some of the
AppLink apps running on my
phone listed in SYNC's
Mobile Apps Menu.
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Action and Description
Menu Item
Item
This bar displays icons and messages pertaining to current
system activities including climate settings, voice
commands and phone functions such as text messages.
Status Bar
A
This button is available on the main screens. Pressing it
takes you to the home screen view.
Home
B
This shows the current time. You can set the clock manually
or have it controlled by the vehicle's GPS location. See
Settings (page 410).
Clock
C
This displays the current outside temperature.
Outside
Temperature
D
You can touch any of the buttons on this bar to select a
feature.
Feature Bar
E
The touchscreen allows you quick access
to all of your comfort, navigation,
communication and entertainment
options. Using the status and feature bar
you can quickly select the feature you want
to use.
Note: Your system is equipped with a
feature that allows you to access and
control audio features for 10 minutes after
you switch the ignition off (and no doors
open). The Status Bar
Additional icons also display in the status
bar depending on market, vehicle options
and current operation. If a feature is not
active, the icon does not display. Certain
icons may move to the left or right
depending on what options are active.
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Information
Option
View current route, next turn, time to your destination (depending on cluster
level), distance to destination (depending on cluster level), and ability to
cancel route.
If you do not have an active navigation route programed, the compass is
shown.
If you are not on a call, a call can be made by selecting: 1
Phone
Missed calls
Outgoing calls
Incoming calls
All calls
If you are on a call, the call information is displayed on the information display.
If you are receiving a call, you can accept it by selecting OK on the right-hand
steering wheel controls.
1 Depending on your vehicle options, all of these choices may not display.
Use the OK and arrow buttons on the right
side of your steering wheel to scroll
through the available modes.
The selection menu expands and different
options appear.
• Press the up and down arrows to scroll
through the modes.
• Press the right arrow to enter the mode,
use the left arrow to exit the mode.
• Press the up and down arrows to make
adjustments within the chosen mode.
• Press
OK to confirm your selection.
Note: If your vehicle is not equipped with
navigation, compass appears in the display
instead of navigation. If you press the right
arrow to go into the compass menu, you can
see the compass graphic. The compass
displays the direction in which the vehicle
is traveling, not true direction (for example,
if the vehicle is traveling west, the middle
of the compass graphic displays west; north
displays to the left of west though its true
direction is to the right of west). Using the Controls on the Steering
Wheel
Depending on your vehicle and option
package, you can use different controls on
your steering wheel to interact with the
touchscreen system in different ways.
VOL:
Control the volume of audio output.
Mute:
Mute the audio output.
Voice:
Press to start a voice session. Press
again to stop the voice prompt and
immediately begin speaking. Press and
hold to end a voice session.
SEEK NEXT:
• While in radio mode, press to seek
between memory presets.
• While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
SEEK PREVIOUS:
• While in radio mode, press to seek
between memory presets.
• While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
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PHONE ACCEPT: Press to answer a call
or switch between calls.
PHONE REJECT:
Press to end a call or
reject an incoming call.
Note: On some models, SEEK NEXT
may
be combined with PHONE REJECT and
SEEK PREVIOUS may be combined with
PHONE ACCEPT.
M:
Touch the control repeatedly to switch
between media sources (modes).
See
Steering Wheel (page 64).
Using the Controls on the Bezel
Depending on your vehicle and option
package, you may also have these controls
on your instrument panel:
• Power:
Switch the audio system on
and off.
• VOL:
Control the volume of playing
audio.
• Seek
and Tune: Use as you normally
would in audio modes.
• Eject:
Eject a CD from the audio
system.
• SOURCE
or MEDIA: Press repeatedly
to advance through available media
modes.
• SOUND:
Press to access the Sound
menu where you can adjust sound and
other audio settings.
• 1-6:
Press and hold to store or press to
select an AM, FM or SIRIUS memory
preset. See Audio System (page 308).
• DISP:
Switch the display on or off. You
can also touch the screen to switch the
display back on.
• Temperature, fan and climate
control buttons:
Control the
temperature, fan speed or settings of
the climate control system. See
Climate Control
(page 105). 911 Assist
(If Equipped) WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash. WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
Note: The SYNC 911 Assist feature must be
set on before the incident.
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
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You can say the following commands to access SiriusXM Traffic and Travel Link:
Description
Voice command
Displays a list of traffic incidents.
Show Traffic
Displays the current weather map.
Show Weather Map
Displays a list of fuel prices.
Show Fuel Prices
Displays the 5 day weather forecast.
Show 5 Day Fore-
cast
Help
Voice Settings Commands
You can say the following commands to access the voice settings: Description
Voice command
Allows you to enter the voice settings functionality.
Voice Settings
Sets standard prompting with longer prompts.
Interaction Mode
Standard
Sets advanced prompting with shorter prompts.
Interaction Mode
Advanced
Allows the system to confirm before making a phone call.
Call Confirmation On
The system does not confirm before placing a call.
Call Confirmation Off
The system displays a short list of available commands.
Voice Command Lists On
The system does not display the list of commands.
Voice Command Lists Off
You can use the volume control to adjust
the volume of the system voice prompts.
While prompt is active, adjust the volume
control up or down to your desired setting. Note:
Depending on the current climate
control settings, the fan speed may
automatically go down while issuing voice
commands or while making and receiving
phone calls via SYNC to reduce the amount
of background noise in the vehicle. The fan
speed will automatically return to normal
operation once the voice session ends. You
can adjust the fan speed during a voice
session, simply press the fan buttons (or
turn the fan knob) to increase or decrease
the fan speed to the setting you prefer.
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