Changing a Road Wheel
..........................304
Technical Specifications ...........................
314
Capacities and Specifications
Engine Specifications ................................
316
Motorcraft Parts ...........................................
317
Vehicle Identification Number ................
318
Vehicle Certification Label .......................
318
Transmission Code Designation ............
319
Capacities and Specifications ...............
320
Bulb Specification Chart ..........................
324
Audio System
General Information ..................................
326
Audio Unit - Vehicles Without: SYNC ........................................................................\
326
Audio Unit - Vehicles With: SYNC ........
328
Audio Unit - Vehicles With: SYNC 3 .....
330
Connecting a Bluetooth Device - Vehicles Without: SYNC ........................
331
Radio ................................................................
332
Digital Radio ..................................................
332
Satellite Radio .............................................
334
Audio Input Jack ..........................................
337
USB Port .........................................................
337
Using Voice Recognition - Vehicles Without: SYNC ........................................
338
Media Hub .....................................................
338
SYNC™
General Information ..................................
339
Using Voice Recognition ..........................
340
Using SYNC™ With Your Phone ...........
342
SYNC™ Applications and Services ......
343
Using SYNC™ With Your Media Player ........................................................................\
347
SYNC™ Troubleshooting .........................
347SYNC™ 3
General Information
..................................
356
Home Screen ...............................................
368
Using Voice Recognition ..........................
369
Entertainment ..............................................
376
Climate ...........................................................
386
Phone .............................................................
389
Navigation .....................................................
394
Apps ................................................................
402
Settings ..........................................................
405
SYNC™ 3 Troubleshooting ......................
419
Accessories
Accessories ...................................................
433
Ford Protect
Ford Protect ..................................................
435
Scheduled Maintenance
General Maintenance Information .......
437
Normal Scheduled Maintenance ..........
441
Special Operating Conditions Scheduled Maintenance ............................................
442
Scheduled Maintenance Record ..........
444
Appendices
Electromagnetic Compatibility .............
455
End User License Agreement .................
457
Declaration of Conformity ......................
483
Type Approvals ...........................................
483
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If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity.
The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information. See Settings (page 405).
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, see the regional Ford
website.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off.
Certain versions or updates to 911 Assist
may also be capable of electronically or
verbally disclosing to 911 operators your
vehicle location or other details about your
vehicle or crash to assist 911 operators to
provide the most appropriate emergency
services.
If you do not want to disclose this
information, do not switch the feature on.
Note: To switch 911 Assist on or off. See
Settings
(page 405). PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal.
For more information visit: Web Address
www.dtsc.ca.gov/hazard- ouswaste/perchlorate
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner ’s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
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The scheduled maintenance items listed
in scheduled maintenance information are
essential to the life and performance of
your vehicle and to its emissions system.
If you use anything other than our parts for
maintenance replacements or for service
of components affecting emission control,
such aftermarket parts should be
equivalent to our genuine parts in
performance and durability.
Illumination of the service engine soon
indicator, charging system warning light or
the temperature warning light, fluid leaks,
strange odors, smoke or loss of engine
power could indicate that the emission
control system is not working properly.
An improperly operating or damaged
exhaust system may allow exhaust to
enter the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately.
Do not make any unauthorized changes to
your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles
are not permitted to intentionally remove
an emission control device or prevent it
from working. Information about your
vehicle
’s emission system is on the Vehicle
Emission Control Information Decal
located on or near the engine. This decal
also lists engine displacement.
Please consult your warranty information
for complete details. On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as the
on-board diagnostics system (OBD-II) that
monitors the engine
’s emission control
system. The system protects the
environment by making sure that your
vehicle continues to meet government
emission standards. The OBD-II system
also assists a service technician in properly
servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a
malfunction. Temporary malfunctions may
cause the service engine soon indicator to
illuminate. Examples are:
1. Your vehicle has run out of fuel —the
engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel —the engine may misfire or run
poorly.
3. The fuel fill inlet may not have closed properly. See Refueling (page 144).
4. Driving through deep water —the
electrical system may be wet.
You can correct these temporary
malfunctions by filling the fuel tank with
good quality fuel, properly closing the fuel
fill inlet or letting the electrical system dry
out. After three driving cycles without these
or any other temporary malfunctions
present, the service engine soon indicator
should stay off the next time you start the
engine. A driving cycle consists of a cold
engine startup followed by mixed city and
highway driving. You do not require
additional vehicle service.
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Max Tow
With
Trailer Brake
Max Tow
Without TrailerBrake
Gross
Combina- tion Mass
FDR
Drive
Body Style
7,500 lb
(3,400 kg)
1,650 lb
(750 kg)
12,500 lb
(5,670 kg)
3.73
2WD
SuperCab
Chassis
7,500 lb
(3,400 kg)
1,650 lb
(750 kg)
12,150 lb
(5,510 kg)
3.73
2WD
SuperCab 7,500 lb
(3,400 kg)
1,650 lb
(750 kg)
12,400 lb
(5,620 kg)
3.73
4WD
7,500 lb
(3,400 kg)
1,650 lb
(750 kg)
12,250 lb
(5,555 kg)
3.73
2WD
SuperCrew
Cab 7,500 lb
(3,400 kg)
1,650 lb
(750 kg)
12,500 lb
(5,670 kg)
3.73
4WD
Trailer Nose Weight Maximum Nose
Weight
Minimum Nose
Weight
Variant
350 lb (159 kg)
10% of the towed
weight
Light Duty Trailer Hitch
750 lb (340 kg)
10% of the towed
weight
Heavy Duty Trailer
Hitch
ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
• Do not tow a trailer until you drive your
vehicle at least 1,000 mi (1,600 km).
• Consult your local motor vehicle laws
for towing a trailer. •
See the instructions included with
towing accessories for the proper
installation and adjustment
specifications.
• Service your vehicle more frequently if
you tow a trailer. See your scheduled
maintenance information. See
Scheduled Maintenance (page 437).
• If you use a rental trailer, follow the
instructions the rental agency gives
you.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
If your vehicle is configured as a
motorhome please call 1-800-444-3311
for support.
Additional information and resources are
available online: Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD) Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
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You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
For additional information refer to the
Better Business Bureau website.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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Restricted features
Pairing a Bluetooth phone.
Cellular Phone
Browsing of list entries is limited for phone contacts and
recent phone calls.
Editing the keypad code.
System Functionality
Enabling Valet Mode.
Editing settings while the rear view camera or active park
assist are active.
Editing Wi-Fi settings.
Wi-Fi
Editing the list of wireless networks.
Connecting to a new Wi-Fi network.
Viewing received text messages.
Text Messages
Using the keyboard to enter a destination.
Navigation
Adding or editing Navigation Favorites entries or Avoid
Areas.
Creating a SYNC Owner Account
Why do I need a SYNC owner account?
• Essential for keeping up with the latest
software and connected features.
• Access to customer support for any
questions you may have.
• Maintain account permissions.
Visit the website to sign up and register. Website
www.owner.ford.com
www.syncmyride.ca Website
www.syncmaroute.ca
FordPass ™ Connect (If Equipped)
With a FordPass-equipped vehicle, you can
use FordPass to track your vehicle ’s
location and remotely access vehicle
features such as start, lock and unlock and
vehicle status including fuel level and
approximate mileage. You can also
schedule specific times to remotely start
your vehicle so it’ s ready to hit the road as
soon as you are. FordPass is available
through a free download via the Apple App
Store® or Google Play ™. Message and
data rates may apply. Services may be
limited by mobile phone network coverage
area.
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(If Equipped)
Less Cost to Properly Maintain Your
Vehicle
Ford Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment (if
equipped).
• Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).
Interest Free Finance Options
Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. For
more information; visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Protect extended service plan that is
right for you.
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