2019 FORD MUSTANG phone

Action and Description
Menu Item
Request Update
Grant or deny permissions to all apps at once.
All Apps
Grant or deny an individual app particular permissions. App permis-
sions are organized into groups. By pressing the info book icon, you
can see which signals are included in each group.
There may also
be SYNC 3
enabled apps
listed under
these options.
Note: We is not responsible or liable for any
damages or loss of privacy relating to usage
of an app, or dissemination of any vehicle
data that you approve us to provide to an
app. General
Access and adjust the system settings,
voice features, as well as phone, navigation
and wireless settings.Menu Item
Select to have the touch-
screen display in English,
Spanish or French.
Language
Select to display units in
kilometers or miles.
Distance
Select to display units in
Celsius or Fahrenheit.
Temperature
Select to have the system
beep to confirm choices
made through the touch-
screen.
Touchscreen Beep
Information pertaining to
the system and its soft-
ware.
About SYNC
Documentation of the
software license for the
system.
Software Licenses
Select to restore factory
defaults. This erases all
personal settings and
personal data.
Master Reset
400
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing SYNC™ 3 (If Equipped)

Display
To make adjustments using the touchscreen, select:
Action and Description
Menu Item
The screen goes black and does not display anything. Tap the screen
to switch it back on.
Display Off
Make the screen display brighter or dimmer.
Brightness
You can select:
Mode
The screen automatically switches between day and
night modes based on the outside light level.
Auto
The screen displays with a light background to enhance
daytime viewing.
Day
The screen displays with a darker background to make
nighttime viewing easier.
Night
Enable this option to automatically dim the display brightness based
on ambient lighting conditions.
Auto Dim
Set the background.
Background
View less information in the display.
Calm Screen
Voice Control
You can adjust the voice control settings
by selecting the following options. Menu Item
Enable this option to remove
additional voice prompts
and confirmations.
Advanced Mode
Enable this option to have
the system confirm a
contact's name with you
before making a call.
Phone Confirmation
Enable this option to have
the system display a list of
available voice commands
when you press the voice.
Voice Command List
403
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing SYNC™ 3 (If Equipped)

Valet Mode
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.
When you select valet mode, a pop up
appears informing you that a four digit
code must be entered to enable and
disable valet mode. You can use any PIN
you chose but you must use the same PIN
to disable valet mode. The system asks
you to input the code.
Note:
If the system is locked and you
cannot remember the PIN, please contact
the Customer Relationship Center.
For Lincoln
United States: 1-800-521-4140
Canada: 1-800-387-9333 Lincoln
Ford
United States: 1-800-521-4140
United States and
Canada: 1-800- 392-3673 Canada: 1-800-
387-9333
To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
PIN by reentering it. The system then locks.
To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.
To check your cell phone's compatibility,
refer to the regional Ford or Lincoln
website. Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio
adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
There is back-
ground noise
during a phone
call.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
During a call, I
can hear the
other person
but they cannot
hear me.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing SYNC™ 3 (If Equipped)

Cell phone issues
Possible solution
Possible cause
Issue
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book. Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction. You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC 3.
405
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing SYNC™ 3 (If Equipped)

Cell phone issues
Possible solution
Possible cause
Issue
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
iPhone
•Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
• Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion.
406
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing SYNC™ 3 (If Equipped)

Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Position the vehicle close to the access
point with the front of the vehicle facing the
access point direction and remove
obstacles if possible. Other Wi-Fi,
Bluetooth, microwave and cordless phones
may cause interference.
Weak signal probably
due to distance from the
access point, obstruction
or high interference.
Disconnecting
after successful
connection.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the access
point. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the access point. If all
windows are tinted, you can open the
windows in the direction of the access point
if that is feasible.
There may be an
obstruction between
SYNC 3 and the access
point.
Poor signal seen
by SYNC 3
despite being
near a access
point.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try
again.
The access point was
defined as a hidden
network.
An access point
is not listed in
the list of avail-
able networks.
409
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing SYNC™ 3 (If Equipped)

Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
SYNC 3 currently does not provide an
access point.
SYNC 3 does not
currently provide a
access point.
SYNC 3 is not
seen when
searching for
Wi-Fi networks
from your phone
or other devices.
Check the signal quality (under network
details), if SYNC 3 indicates good or excel-
lent, test with another high-speed equipped
access point where the environment is
more predictable.
Poor signal strength, too
far from the access point,
access point is
supporting multiple
connections, slow
Internet connection or
other problems.
Software down-
load takes too
long.
Test the connection with another device, if
the access point requires a subscription,
you may contact the service provider.
It is possible that there is
no new software. The
connected access point
may be a managed one
and it requires either a
subscription or agreeing
to the terms and condi-
tions.
SYNC 3 seems
to connect with
a access point
and the signal
strength is
excellent but
the software is
not being
updated.
410
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing SYNC™ 3 (If Equipped)

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a compatible smart-
phone; an Android with OS 2.3 or higher or
an iPhone 3GS or newer with iOS 5.0 or
higher. Additionally, make sure you pair and
connect your phone to SYNC 3 in order to
find AppLink-capable apps on your device.
iPhone users must also connect to a USB
port with an Apple USB cable.
You did not connect an
Applink Compatible
phone to SYNC 3.
AppLink Mobile
Applications:
When I select
"Find Mobile
Apps," SYNC 3
does not find
any applica-
tions.
Make sure you have downloaded and
installed the latest version of the app from
your phone's app store. Make sure the app
is running on your phone. Some apps
require you to register or login to the app
on the phone before using them with
AppLink. Also, some may have a "Ford
SYNC" setting, so check the app's settings
menu on the phone.
AppLink-enabled apps
are not installed and
running on your mobile
device.
My phone is
connected, but I
still cannot find
any apps.
Closing and restarting apps may help SYNC
3 find the application if you cannot discover
it inside the vehicle. On an Android device,
if apps have an 'Exit' or 'Quit' option, then
select it and restart the app. If the app does
not have that option, select the phone's
settings menu and select 'Apps', then find
the particular app and choose 'Force stop.'
Do not forget to restart the app afterward,
then select "Find Mobile Apps" on SYNC 3.
Sometimes apps do not
properly close and re-
open their connection to
SYNC 3, over ignition
cycles, for example.
My phone is
connected, my
app(s) are
running, but I
still cannot find
any apps.
On an iPhone with iOS7+, to force close an
app, double tap the home button then
swipe up on the app to close it. Tap the
home button again, then select the app
again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile
App's Menu.
411
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing SYNC™ 3 (If Equipped)