Function
Button
Composers
This button allows you to choose a specific
letter to view within the category you are
browsing.
A-Z Jump
If available, this allows you to browse the
folders and files on your USB device.
Explore Device
USB Port The USB port is on the instrument panel.
This feature allows you to plug in USB
media devices, memory sticks, flash drives
or thumb drives, and charge devices if they
support this feature.
Select this option to play audio from your
USB device.
Apps
The system supports the use of certain
audio apps such as iHeartRadio through a
USB or Bluetooth enabled device.
Each app gives you different on-screen
options depending on the app's content.
See Apps (page 443). Supported Media Players, Formats
and Metadata Information
The system is capable of hosting nearly
any digital media player, including iPod,
iPhone, and most USB drives.
Supported audio formats include MP3,
WMA, WAV, AAC, and FLAC.
Supported audio file extensions include
MP3, WMA, WAV, M4A, M4B, AAC, and
FLAC.
Supported USB file systems include: FAT,
exFAT, and NTFS.
SYNC 3 is also able to organize the media
from your USB device by metadata tags.
Metadata tags, which are descriptive
software identifiers embedded in the
media files, provide information about the
file.
If your indexed media files contain no
information embedded in these metadata
tags, SYNC 3 may classify the empty
metadata tags as unknown.
SYNC 3 is capable of indexing up to
50,000 songs per USB device, for up to 10
devices.
CLIMATE
Touch the climate button on the
touchscreen to access your climate control
features.
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Sound Settings
Stereo
Sound Settings
Surround
Your vehicle might not have all of these features.
Media Player
This button is available when a media
device such as a Bluetooth Stereo or USB
device is the active audio source. Pressing
the button allows you to access the
following options for active devices only. Action and Description
Menu Item
For some USB devices, SYNC 3 can adjust the playback speed of
podcasts. When a podcast is playing, you can choose:
Podcast Speed
Faster
Normal
Slower
For some USB devices, SYNC 3 can adjust the playback speed of
audiobooks. When an audiobook is playing, you can choose:
Audiobook Speed
Faster
Normal
Slower
Cover art displays from your device ’s music
files. If no cover art for the files exists on the
device, then the Gracenote Database provides
cover art.
Media Player
Cover Art Priority
The Gracenote Database supplied cover art is
used for your music files. This overrides any
cover art from your device.
Gracenote®
Switches on and off Gracenote® to provide metadata information
such as genre, artist, album.
Gracenote®
Management
This allows you to view the version level of the Gracenote Database.
Gracenote® Data-
base Info
This allows you to view the manufacturer and model number of your
media device.
Device Informa-
tion
Erase the stored in media information in order to re-index.
Update Media
Index
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USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 417).
The file format is not
supported by SYNC 3.
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Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
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General
Possible solution
Possible cause
Issue
SYNC 3 supports multiple languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the languages
based on the most popular languages
spoken. If the selected language is not
available, SYNC 3 remains in the current
active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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Daytime Running Lamps............................80
Type One - Conventional
(Non-Configurable)....................................... 80
Type Two - Configurable................................... 80
Digital Radio..................................................353
HD Radio Reception and Station
Troubleshooting............................................ 354
Direction Indicators
.......................................82
Doors and Locks.............................................64
Driver Alert.....................................................205 PRINCIPLE OF OPERATION.......................... 205
USING DRIVER ALERT.................................... 205
Driver and Passenger Airbags...................45 Children and Airbags.......................................... 46
Proper Driver and Front Passenger Seating Adjustment........................................................ 45
Driver and Passenger Knee Airbags
........49
Driving Aids....................................................205
Driving Hints
..................................................230
Driving Through Water...............................230
DRL See: Daytime Running Lamps........................ 80
E
Economical Driving.....................................230
Electric Parking Brake..................................177 Applying the Electric Parking Brake..............177
Automatically Releasing the Electric
Parking Brake................................................... 178
Manually Releasing the Electric Parking Brake.................................................................... 177
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge................................................................ 178
Electromagnetic Compatibility
..............494
Emission Law.................................................162
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........163
Tampering With a Noise Control System............................................................... 162
End User License Agreement.................496 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 496
Engine Block Heater
.....................................151
Using the Engine Block Heater...................... 152
Engine Coolant Check
...............................263
Adding Coolant................................................... 263Coolant Change.................................................
265
Engine Coolant Temperature Management.................................................. 266
Fail-Safe Cooling............................................... 265
Recycled Coolant............................................... 265
Severe Climates................................................. 265
Engine Emission Control............................162
Engine Immobilizer See: Passive Anti-Theft System...................... 71
Engine Oil Check...........................................261 Adding Engine Oil............................................... 261
Engine Oil Dipstick - 1.5L EcoBoost™..................................................261
Engine Oil Dipstick - 2.0L EcoBoost™/ 2.5L/2.7L EcoBoost™
..............................261
Engine Specifications - 1.5L EcoBoost™..................................................319
Drivebelt Routing................................................ 319
Engine Specifications - 2.0L EcoBoost™..................................................319
Drivebelt Routing............................................... 320
Engine Specifications - 2.5L....................320 Drivebelt Routing............................................... 320
Engine Specifications - 2.7L EcoBoost™..................................................321
Drivebelt Routing................................................ 321
Entertainment................................................417 AM/FM Radio....................................................... 418
Apps....................................................................... 426
Bluetooth Stereo or USB................................ 425
CD (If equipped)................................................ 424
HD Radio ™ Information (If
Available).......................................................... 421
SiriusXM® Satellite Radio (If Activated)......................................................... 419
Sources................................................................... 417
Supported Media Players, Formats and Metadata Information................................ 426
USB Port............................................................... 426
Environment......................................................17
EPB See: Electric Parking Brake.............................. 177
Essential Towing Checks..........................226 Before Towing a Trailer..................................... 227
Hitches................................................................... 226
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 227
Safety Chains...................................................... 226
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Removing a Headlamp..............................274
Repairing Minor Paint Damage..............285
Replacement Parts
Recommendation........................................14
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control............................................................58
Reporting Safety Defects (Canada Only)..............................................................243
Reporting Safety Defects (U.S. Only)..............................................................243
Roadside Assistance..................................232 Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 233
Vehicles Sold in the United States: Getting Roadside Assistance................................... 232
Vehicles Sold in the United States: Using Roadside Assistance................................... 232
Roadside Emergencies..............................232
Running-In See: Breaking-In................................................. 230
Running Out of Fuel
.....................................157
Adding Fuel From a Portable Fuel
Container........................................................... 157
Filling a Portable Fuel Container................... 157
S
Safety Canopy ™
............................................50
Safety Precautions.......................................155
Satellite Radio..............................................355
Satellite Radio Electronic Serial Number
(ESN)................................................................ 356
Satellite Radio Reception Factors..............356
SiriusXM Satellite Radio Service.................356
Troubleshooting................................................. 357
Scheduled Maintenance Record
...........484
Scheduled Maintenance...........................476
Seatbelt Extension........................................42
Seatbelt Height Adjustment......................39
Seatbelt Reminder
........................................40
Belt-Minder™....................................................... 40
Seatbelts...........................................................35 Principle of Operation......................................... 35Seatbelt Warning Lamp and Indicator
Chime..............................................................40
Conditions of operation.................................... 40
Seats...................................................................131
Security
................................................................71
Settings...........................................................446 911 Assist................................................................ 451
Ambient Lighting............................................... 458
Bluetooth............................................................. 448
Clock...................................................................... 448
Display
................................................................... 459
General.................................................................. 456
Media Player........................................................ 447
Mobile Apps......................................................... 454
Navigation............................................................ 452
Phone.................................................................... 448
Radio....................................................................... 451
SiriusXM................................................................ 452
Sound.................................................................... 446
Valet Mode.......................................................... 460
Vehicle................................................................... 458
Voice Control....................................................... 459
Wi-Fi & Hotspot................................................. 456
Side Airbags
.....................................................48
Side Sensing System..................................185 Obstacle Distance Indicator.......................... 186
Sitting in the Correct Position...................131
Snow Chains See: Using Snow Chains................................. 303
Spare Wheel See: Changing a Road Wheel........................ 310
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
On Board Diagnostics Data Link Connector............................................................ 15
Special Instructions.............................................. 14
Special Operating Conditions Scheduled Maintenance..............................................482
Exceptions........................................................... 483
Speed Control See: Cruise Control............................................. 197
Stability Control
.............................................181
Principle of Operation........................................ 181
Starting a Gasoline Engine.......................149 Automatic Engine Shutdown........................ 150
Failure to Start..................................................... 149
Guarding Against Exhaust Fumes.................151
Important Ventilating Information................151
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U
Under Hood Overview - 1.5L
EcoBoost™..................................................257
Under Hood Overview - 2.0L EcoBoost™.................................................258
Under Hood Overview - 2.5L...................259
Under Hood Overview - 2.7L EcoBoost™................................................260
Unique Driving Characteristics................153
Universal Garage Door Opener...............140
HomeLink Wireless Control System...........140
USB Port
.........................................................358
Using Adaptive Cruise Control................198 Automatic Cancellation.................................. 202
Blocked Sensor.................................................. 203
Canceling the Set Speed................................. 201
Changing the Set Speed.................................. 201
Detection Issues................................................. 202
Following a Vehicle.......................................... 200
Following a Vehicle to a Complete Stop................................................................... 200
Hilly Condition Usage....................................... 202
Overriding the Set Speed................................ 201
Park Brake Application.................................... 202
Resuming the Set Speed................................. 201
Setting the Adaptive Cruise Speed.............199
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary........................... 199
Setting the Gap Distance............................... 200
Switching Adaptive Cruise Control Off...................................................................... 202
Switching Adaptive Cruise Control On........................................................................\
199
Switching to Normal Cruise Control..........204
System Not Available...................................... 203
Using All-Wheel Drive..................................171 Driving In Special Conditions With
All-Wheel Drive (AWD)................................. 171
Using Cruise Control
....................................197
Canceling the Set Speed................................. 198
Changing the Set Speed.................................. 197
Resuming the Set Speed................................. 198
Setting the Cruise Speed................................. 197
Switching Cruise Control Off......................... 198
Switching Cruise Control On........................... 197
Using MyKey With Remote Start Systems..........................................................62 Using Snow Chains
.....................................303
Using Stability Control................................182
Using Summer Tires...................................303
Using SYNC™ With Your Media Player
............................................................380
Accessing Your USB Song Library...............384
Bluetooth Devices and System
Settings............................................................ 386
Connecting Your Digital Media Player to the USB Port.......................................................... 380
Media Menu Features...................................... 383
Media Voice Commands................................. 381
USB 2..................................................................... 386
Voice Commands for Audio Sources.........387
Using SYNC™ With Your Phone............363 Accessing Features through the Phone
Menu................................................................. 368
Accessing Your Phone Settings..................... 371
Bluetooth Devices.............................................. 372
Making Calls......................................................... 367
Pairing a Phone for the First Time..............364
Pairing Subsequent Phones.......................... 365
Phone Options during an Active Call.........367
Phone Voice Commands................................ 365
Receiving Calls.................................................... 367
System Settings................................................. 373
Text Messaging.................................................. 369
Using Traction Control...............................180 Switching the System Off............................... 180
System Indicator Lights and Messages......................................................... 180
Using a Switch.................................................... 180
Using the Information Display Controls............................................................ 180
Using Voice Recognition............................361 Audio Voice Commands................................... 411
Climate Voice Commands.............................. 412
Initiating a Voice Session................................. 361
Mobile App Voice Commands....................... 415
Navigation Voice Commands........................ 414
Phone Voice Commands................................. 412
SiriusXM Traffic and Travel Link Voice Commands...................................................... 415
System Interaction and Feedback..............362
Voice Settings Commands............................. 416
Utilizing the Mediation/Arbitration Program (Canada Only)
.........................241
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